Awful process. Online for 10 minutes and now on the phone for 20 (sitting on hold because now she thinks they don't have the product I want) Aaaaargh. Customer Service sucks and the ONLY reason I would ever use this company is because i have credit from every time someone has sent me their ugly cheap pajamas and I returned them. HATE this company... read more

My husband ordered me the Hoodie Footy and a flannel night gown for Christmas. The night gown was way too long and the Hoodie Footy was just an impractical gift for me. It did appear it would be warm but just not for me. It was also extremely expensive for what it was. I opened it 12/25/14 had it returned to Pajamagram on 1/2/15. Their return policy is ridiculous as they claim easy returns. I called about our refund and was told possibly 3 to 6 weeks. As of 1/22/15 no refund. Tomorrow I will be disputing this purchase with our credit card company and let them deal with it. As this is unacceptable because if they have that many returns there certainly is a problem with this company. read more

Beware that if you order something and don't like it, it doesn't fit , or whatever, you will pay shipping both ways. They will deduct shipping from your credit for return. I ended up paying $27 in shipping and have nothing to show for it. Who would want to take this risk when there are way too many on line retailers which offer free shipping both ways. Beware. Prices are WAY out of line also. The PJs are not that great in quality. Like any department store flannels. Go to Macys instead... read more

I got my family these pajamas for Christmas last year. The sizes run so big, huge. The material is not soft at all. Way overpriced.

If you really want to order from this company go to Amazon and buy it there. The prices are cheaper and shipping may be included.

My boyfriend ordered a pink velour footed hoddie pajamas from these people. Unfortunately he ordered the wrong size. He had to pay $15.00 to ship it back and order the size I needed. Still haven't received my Christmas gift-run from these people you can do better. $100 ? not worth it. :( read more

I have used this company at least 8 times . I will not be doing so ever again. THe pi's are fine, but WAY overpriced. You can do as well at any dept. store. I did it because it was convenient. THe problem is, they are NOT convenient. II have paid $20 extra for 2 day shipping and it never comes in 2 days. It comes anywhere from 4 to 8 days. If you do not pay extra, make it over 10 days. I have sent these to people recovering from surgery, so I needed them before they went to work, not after. The explanation I was given today said the product is not always available , so they send it as soon as they can. However, it does not give ANY warning of this on the web site. For upwards of $75 for any item, this is not acceptable. Go anywhere else. Get your average product for much cheaper and on time. read more

Just ok, if you have coupon for free shipping. Package itself is nice, and gift bag is cute. But, anyway for those who care about that (like me), be aware that those pajamas are made in China!!! read more

Updating my review. It is now the 8th of January and the incorrect shipped order has been refunded along with the Lavender lotion I ordered for my wife. I ended up sending 4 contacts to them starting December 26 and going through January 4. Wishful thinking is the holiday stretch slows response and actions. I did finally get a couple responses that were appologetic and nicely stated so not all customer service reps are terrible. I am happy to say I have my money back and they indicate they will be sending along a return shipper for the PJs that are the wrong size. Even though they don't have the correct size available, it is not the end of the world. For the pain of the process the ten dollar lotion is to be kept and we effectively get it for free, which is a nice gesture. They have some work to do in the customer service ranks, but I am glad to see they eventually did the right thing. If you decide to use them, just know that issues may be slow to be remedied, but a non-zero chance exists that you will be able to get it corrected. read more

I am not happy to pay $12.00 to return their oversized and overpriced pj's. I ordered a small but the pj's would fit somebody much larger. Never again!! read more

I received a pair of PJs as a gift last year. They have held up well and are heavy and warm in winder months. However, I received another gift carrying the same pair of PJs I received last year. When I went to return them, it cost me $10.50! When I contacted customer service they said that was "standard" and that if I wanted to exchange for another pair, they would pick up the shipping back to me (but I would still have to pay the $10.50 now). I have ordered clothing from many different companies and have rarely, if ever, paid that much for shipping, and there is usually a return label in the package so I don't have to pay double shipping to return. I am a broke graduate student and had to pay $10.50 to return a gift!! They are nice PJs, but either make 100% sure the person receiving the gift wants them, and/or just buy PJs from Nordstrom or Victoria's Secret. read more

Like some other reviewers, I am disappointed with their service. My husband ordered for valentine's day 2 sets after hearing their ads on NPR. We received only 1 which was too large. Not only did I end up paying shipping for return, I was also told that (when I questioned quality control) the package left their warehouse with 2 pjs. This infuriated me since the person implied I was lying about the order. We will NEVER order from them again. read more

We wouldn't order from them again. My husband ordered me pjs for Christmas and for the money he spent, they were not worth it. Its a online gift that costs much more than its worth. read more

Terrible quality terrible return policy awful product don't buy look elsewhere for the price material is flimsy fit is baggy Additionally between delivery and cost of return you pay half the price of the item don't do it awful read more

Returned a set that were too big; they gave me a gift card, which ended up not being valid. Called customer service, gave them an item # for what I was trying to order. They sent me the wrong pajamas. DO NOT pay attention to the sizing chart, which is exactly the same for every set. If you must buy from them, get three different sizes and send the rest back (at your cost). Returned a size that were falling off of me, and received a different set one size down that wouldn't even button close on me. Don't even bother. read more

I was VERY skeptical to buy from this company because I had seen so many bad reviews, some about quality, and a ton about customer service. I decided to give it shot after looking at the quality of other hooded footed pajamas. I am so happy I did!!! These are so incredibly soft and comfortable... I could be in them all day! I love that the feet come off! As far as size, even after I asked customer service what size they recommend, I decided to go with my gut and got the smaller sizes. So that is the only reason I give 4 stars instead of 5. You'd think they would know more about sizing... and if would have gotten a size bigger for me and my husband, they would have been ridiculously long and too big! Guaranteed next day shipping and they were try to their word, so thank you for that! Anyway, love our hoodie footies! read more

Ordered pajamas and shower bursts. Never received the shower bursts. We had to return the $80 pajamas, but it cost $12 in shipping fees. I will never order from them again, and I don't recommend anyone else order either. read more

This company is a scam. Ordered a onesie, never showed up. Tried for a refund, but their customer service line has a constant busy tone. Tried calling sales department to demand action, to no avail. Had to be reimbursed $120 by my bank for ''service not recieved". Pathetic, scheming company. At least Wells Fargo got me my money back! read more

Placed order with a guaranteed delivery date of the 24th. Package was not received until 26th, knowing it was going to be late, another gift was purchased late xmas eve. Contacted support to return and was told I could print out a return label at my expense. This is absolutely not acceptable, and this company should absorb both the cost of shipping back and my full refund. Mistakes happen, but not at the expense of your customers! I'll be contacting my CC next for a full refund. read more

I also placed and order on Dec. 18th with a guaranty that I would receive it Dec. 20 - Dec. 24. Could not get in touch with customer service. I called on Dec. 24 at 8:45pm EST and there phone system said that they were closed and to call back during normal business hours. According to the website, they are open till 9:00pm EST. Tried calling several other times on the 26th, and was on hold forever. Did not have time to hold that long. The pajamas, a Christmas for my wife, did not arrive till late the 26th and the label said for delivery on the 26th. Not what I paid for! When I gave my wife the belated present, she was very excited because the material was very soft but, when she tried them on, the cut was so bad that they were very uncomfortable. They ride up the crotch and the butt and the top is all twisted. I want my money back. Don't waste your time and money! No tracking numbers no confirmations. read more

Wish I could give negative stars. Horrible customer service. So frustrating. Can't express how disappointed I am in this company and the lack of customer service. Bottom line, botched order twice. Still not right. My elderly parents will not get their present until the 27th and that's only if by a miracle they get it right. Third times a charm. read more

Don't even think about ordering from this company. My items were supposed to deliver today. But, no items, no tracking number, no call from customer service. they also charged tax when no tax should have been collected, which I'm sure they are happy to keep for a fattened bottom line. I just called customer service and I received the ordering department. She told me that she cant help me and that someone else would have to call me back, which hasn't happened yet and probably wont. Why couldn't she help me? because she was only allowed to take new orders!!! what a complete rip off. just go to Marshalls or TJ. I'm told they have much better PJs there anyway (and a lot less expensive). Tell all you friends to run, not walk away from this company. I'm a realtor and I'm sharing this experience on all social media outlets. read more

My pajamas came and they were as advertised. Frankly, I was delighted when one pair was rather too roomy. I asked if I could return them for a smaller size and I received a polite, informative "yes" with clear instructions on how to do just that. John, in customer service, was efficient and I was quite surprised that the response was so quick in this busy time of year. Merry Christmas to all (Trump says we're allowed to say this again!!) Sheila S read more

I have never ordered a gift that made me look as bad as just not giving anything at all! I had heard many attractive advertisements suggesting that this retailer could make a terrific impact on your loved ones (wife and daughter) by purchasing a Valentine's gift for the two. The cost was expensive in my terms ($184, including $28 express shipping), however I felt that it was a great, unique gift for both. When the gifts were delivered, it was literally laughable by my wife and daughter. They could not believe how cheap the quality was! My wife kept the gift out of respect for me, but the daughter could not bear to spend so much on crap. When i returned it, I got pennies on the dollar spent. Be very careful to note exactly what package goes with what, because since we did not include exactly what was on one order, we ended up having to buy a $38 wrap worth about $3.50 at any store within 50 miles. Customer service does not care about what you "thought" you had ordered and will certainly pursue the "letter of the law" when it comes to refunds. I was sold on the sleek advertisements, however, buyer beware - this is certainly not the quality commensurate with the price. I am embarrassed to have purchased this and would have been better served to have done nothing at all than to purchased such poor quality gifts. Customer service was of very little "service'. Please heed, Embarrassed read more

My husband purchase pajamas from this company and it is the worst made pieces of garment. It looks like a child sew the PJ together. I could have done better. It sure do not worth the price. Walmart carries better PJ's and I do not even shop for clothing there. The clothes itches your skin. This sure does not worth the price. read more

I like the pajamagrams that I had sent to me they are comfortable and so sweet. I am writing this review to tell everyone to watch out for free shipping.com, this is a partner company with pajamagrams.com. This free shipping sight stole my information off of this website and signed me up for a account that I didn't ask for. Then after that they started charging my bank account twice for a service that I never signed up for. I just don't want someone else to fall into a trap. They claimed that there was a pop up that I could have clicked on and filled out the information. I stressed more then once that I have never been on that sight before. They claim impossible. So I am taking to yelp. My information was taken from this sight without my knowledge on a credit card that wasn't even mine. and now free shipping.com won't refund my money. read more

As many others have said, I wish I had read the reviews before ordering. My husband gave me pajamas from this company a couple of years ago and I was impressed with them and my name was embroidered on them. So, I decided to splurge and get our grandchildren jammies from them this year. Big mistake, paid almost $150 for 3 pairs of pajamas (that was stupid in retrospect), and when I got them, the personalization looks like a cheap iron on. I was very disappointed and the only return they will give you is store credit. No thanks! I will be giving my grandchildren these cheap looking (but far from "cheap" costing) pajamas and will find something different next year. read more

NO THANK YOU! My husband purchased pajamas for me for Valentine's Day. I took them out of the bag and I figured they may be cost $15 or $20. They felt super cheap; the material and how they were put together looked very low-end. I nearly fell over when I found out they were $70 pajamas! Of course he waited till last minute to order them and paid $22 for shipping and now it's going to cost us another $8 just to send the crap back! DON'T WASTE YOUR MONEY read more

My husband ordered me a set of pajamas for Christmas. Although they were very nice, I just didn't want them. Th return process was not so easy. After printing out the return form which is what I liken to a shortened census form, I packed up the Pjs and mailed them back. Had to make my own mailing label cause I didn't find one on their site. We just received our refund. Less $23.98 - called them to find out why. They hold back the original $15.99 shipping and $7.99 return shipping. Can you believe it! I told the customer rep. that I paid for shipping so they will refund that $$. read more

My 86 year old father decided to order a pair of pjs for each of his daughters and granddaughters. He asked me to place the order for him. We each selected a pair of pjs, and even though many of them were sold out, we were each able to find some to order, even though it was our third or fourth choice. I placed the order and paid a ridiculous shipping charge for the order which totaled around $700. I was told it would arrive in 1-3 business days, plenty of time for Xmas. But it did not arrive. My 86 year old father sat there with no gifts to give all the females in his family on Christmas Day. It was sad. Finally after 7 days, I called Pajamagrams. I was told that 3 of the items in our order were sold out. They were holding the order until they knew what we wanted to do. But the customer service operator told me they were TOO BUSY to let us know that our order would not arrive, and would not be processed. It broke my heart for my dad who is 86 years old with metastatic cancer who was so excited to give us all this gift. Pajamagrams spends $$$ on marketing, but they can't fulfill their orders. Don't order from them!! Try Soma. They have really nice selections. read more

My husband ordered me pj's for Valentines Day 2018 they arrived on the 13 of February. (No Problem) Until I opened it the quality was cheap and they printed another woman's name on PJ's (Not cool). Not worth the price. All they said was you need to return them and it was there fault totally. NOT A NICE WAY TO CELEBRATE VALENTINES DAY read more

I would not use the online retailer again, this company delayed a refund on a return for more than a month, this retailer doesn't accept phone calls, doesn't offset and costs for outbound or inbound freight costs. The quality of there product is marginal at best, this was a very bad experience, this online retailer didn't even come close to meeting my expectations. Joe Kellner Aliso Viejo California This retailer STINKS!!! DONT GET RIPPED OFF BUYING FROM THESE JOKERS!!!!! read more

got these pjs as a gift but they were too small returned them for a larger size had to nag them to get a exchange returned my lovely box and ribbon seems right to do but when i got my new pjs NO box no ribbon just a plastic bag very disappointed also the top looks like and old lady designed it altho a very deep neckline whats warm about that and who wants a 3/4 length sleeve NOT warm either will never buy another pair but the jammie pants are comfy.way too expensive! read more

I now realize that I did the wrong thing trusting Pajamagram to do what they advertise. I asked them to deliver a gift to me at a hotel on an expedited basis for which I was happy to pay their charge of $30.00. Needless to say it did not ship on time as promised in their advertising and then when I called them, waiting a ridiculous amount of time on hold, they told me it would ship overnight that day. Needless to say, it did not ship until the following day, the day I was checking out of the hotel and flying out. It arrived after I had left. It was gift for a very special person and she drove back to the hotel to pick it up--embarrassing to say the least. They never actually did what they said they we going do or what is clearly in their advertising. In the end they refunded the shipping charge, but I did not get the feeling they really wanted to address their shipping problems. I will never order from them again, there are other reliable operations out there read more

Beware of this company, terrible customer service. I ordered pajamas on 1/18/18. When they had not arrived by 1/30, I called Pajamagram. They said if it did not arrive the next day, to call back and they would send another pair. On 1/31, I called back. They promised to send another two-day priority. The second pajamas arrive 2/2 a.m.; the first pajamas arrived 2/2 p.m. They had told me previously to refuse whichever set arrived latest. I couldn't because UPS does not ring the door anymore. I tried to drop the second pair off at local UPS. They could not take it. Called UPS. They said I would have to paid. Called Pajamagram, Customer Service said there were no notes in my file. Said I would have to pay $7.99 to return. Manager was RUDE!!! read more

I'm giving this company 1 star, only because I do not have an option to award 0 stars. I ordered a set of gift pajamas and selected to have them shipped on the following day. I recieved a confirmation that showed "Delivered on or before 2/2/11". When I check the status of the order on-line on 2/2 the site showed the confirmation number as invalid. I called customer service. The associate explained that she didn't know what could have happened, but would credit my card for the transaciton amount...no apology..no explanation. She then said she'd call me back, so that I wasn't on hold while she did this credit. I later received a voicemail explainng that the credit will take a few weeks to process (!). How could it take weeks to credit something that never shipped!!! She then aded insult to injury by explaining that she looked into the issue, and that it was my fault! She said that I must have selected the wrong shipping option.....Why would I have a confirmation with the correct date if I had selected the wrong option!! Horrible customer service!!!! read more

As a Christmas gift for my wife I order the two sets of lounge PJ's. The quality was marginal, she didn't like the color,etc. So we promply returned them and paid USPS $12 to return them. Today we received a refund from PajamaGram, less the $20 shipping charge for $184. I chatted with their agent, that replied that's our policy. So despite great current practices from Amazon and Zappos, I guess they are the gold standard, PajamaGram's Love It program is far from satisfactory for fashion items and with vague disclosure of their policy and country of origin. Beware! read more

I ordered some pajamas for my wife for valentines day and they didn't get there on time. I was promised delivery on time. I had to run out and buy something else and cancel my order but it defeated the purpose of doing something special. Buyer beware. read more

Have been trying to get in touch with them for days can't get through on the phone Sent 4 emails no reply placed an order for 1 set was sent and billed for 2 worst service ever read more

Placed an order on 12/13/2018 and it said it would be delivered by 12/21/2018. Still have not received (12/26/2018). Sent an email on 12/25/2018 and tried calling customer service twice today (12/26/2018) and no one answers nor do they call back after you wait and they say leave a message and someone will call you back. I spent a total of $98.98 on pajamas that didn't arrive. Don't waste your time or money at this place. read more