Lived here for a bit less than a year. Not a very comfortable or peaceful place to live. Cons: Our apartment somehow got infested with fleas that persisted for months despite several treatments. They never fully went away but we moved out. Mold was pretty common. Our neighbors were screaming at each other on a weekly basis (I hear somebody named Spencer is an unemployed loser who doesn't pay his fair share of rent) . The parking situation is pretty bad, especially if you get home past 6. The lighting sucks. Cheap blinds. Somebody stole our doormat like the first night we got it. Management can make big mistakes....like not telling us they made an appointment with pest control and giving the man a key so the pest control guy can walk in unannounced on your wife and baby taking a nap. And then try to make up for it by saying that we wouldn't have to pay for the next pest control visit. For fleas we didn't bring into the apartment? Ridiculous. Pros: Maintenance guys respond very quickly and are helpful Walking distance to a grocery store and a few restaurants Overall, we survived, but you can probably do much better for your money. read more

Great staff that work here customer satisfaction guaranteed. Also maintenance crew here do an amazing job to stay on to of clean parking lots dumpster area landscape etc. making this complex feel like home read more

Brian (I hope that is how to spell his name) is absolutely fan-freaking-tastic. My husband and I came into this place desperate, we were living in a hotel after just moving up here and we were eating away from the funds we needed to move into a place. Brian understood the urgency and worked his hardest to get us in within a couple days... he did just that! He followed up with us every day, got the required documents and worked with us and our dogs. He got us in within 4 days! The apartments were very clean, they got us a parking spot (it can get crazy booked) so get a spot. But seriously... Brian is the MVP, he deserves a raise! Like dang. 10/10 employee right there! read more

Worst 6 month experience of my life! Moved to Washington from Hawaii in July of 2021. We were set on moving to the Lake Tapps area because of family in the area and after not finding a house we settled for Palermo at Lakeland Apartments so we could get our daughter into a school district. BIG MISTAKE!!! 1st off all our health started to turn for the worse and we couldn't figure out why our newborn baby wouldn't stop crying when we were home (it was pretty much nonstop) but when we moved out and moved our furniture away from the walls it all made sense. There was black mold everywhere! (See pictures) what pisses me off the most about this is that they know they have a mold problem and they also knew we were moving in with a newborn and yet they didn't warn us about this toxic environment! As if this isn't enough to give a bad review, when deciding we weren't going to stay there any longer I looked through our lease agreement to see if they required a 30 day notice to vacate and it was not in our signed lease. So a few days before our 6 month lease ended we went to the office to let them know we would be out by the 6th and they said we needed to give them a 20 day notice and that we would be billed for the remaining 18 days. I called BS and the assistant manager looked up our lease but couldn't find anything about a 20 day notice so she called over the manager to show her where it was and she couldn't find it either. After looking for over 5 minutes they just told me ok and took my paperwork. How many other residents did they try to con on this??? And lastly when we did our move in walk through it was dark (no lighting except in kitchen and bathrooms) so some things were missed. Like the 4 broken blinds on the slider and a tear in the linoleum kitchen floor (where the assistant manager stood the whole time) and apparently a crack in the microwave witch we didn't even use once, but they are billing us for those damages anyway. Crooks!!! Now I have rented many times in my life and have always gotten back my full deposit but this place, the most ghetto place I've ever lived is taking over $600 for damages and we only lived there for a total of 5 months!!! Future tenants beware!!! I would look elsewhere if can. I wouldn't recommend this place to anyone. On a good note baby hasn't been happier since the move and only cry's when hungry or tired. Cheers to new beginnings!! read more

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Do not rent from them. If I could I'd give them a negative star! Moving in they are so helpful. However, I had to request several times to have the gym cleaned and when they said they cleaned it the same water bottle was left that was there before they said they "cleaned it". I also had to request a pile of big dog poop be shoveled on the sidewalk several times. They take forever to follow up on a work order. I specifically said that I would be home when they fixed my microwave but to please call me and let me know when they come to repair. No phone call. Just a loud knock at my door from maintenance. Luckily I was fully dressed. And when they do your move out they over charge you and send you to collections before 30 days calling it "letting them know". But the collections agency - Genesis starts calling to collect right away. And when I called to talk to Stephanie - the Assistant Manager she was very rude. They charged me $165 for carpet cleaning... fine. But then charges $140 for light cleaning/light touch up paint?! I left that apartment soooooo clean. They didn't even do a pre inspection when I moved in so how can they even prove that this was me who did any of the scuffs on the walls. And they only have 1 dumpster for trash for the entire complex which is absolutely ridiculous! It is over flowing all the time and stinks! Do NOT rent with them! I will absolutely not rent there or refer them to anyone ever! read more

Buildings #14 and #18 have FLEA infestations, possibly other buildings as well. Flea bombed our apartment three times. Our family dealt with fleas from December 2022 until April 2023 when they let us do an early lease termination. Live elsewhere. Loved the apartment location though. read more

Just don't do it. Don't be fooled by the tour. I wish I would have read the reviews more in depth. The decent reviews are of tenants in their first couple months. Please just do the research. Oh, and if you do unfortunately commit, I hope you don't mind parking over at Haggen and walking clear across the complex every evening (6pm or later) with all your things because THERE IS NO PARKING. People even double and triple park sometimes to make due. (Photos for proof) PS: if your car gets towed.... it's just a small $400 fee to get it in the next 48 hours. Goodluck. read more

Palermo At Lakeland - Apartments Near Me - Auburn, Washington

I honestly have no idea why the reviews aren't so good here. I'm going on my 2nd year here at Palermo and I've never been anything less than impressed. The ladies that work here are seriously SO helpful and so kind. When I put in a work order, my problem is fixed within 24 hours. This complex is the cleanest complex I have ever lived at and everyone who visits me from out of town is so impressed with how beautiful the apartments are! The ONLY con I would have would be the dumpster is sometimes too full... but I'm saying every once in a great while. So if that's the only con there is I would say that's pretty dang good. Thank you Palermo for an amazing experience so far! read more

I'd like to update to reflect the changes that have occurred. There have been MULTUPLE staff changes the last 2 years, I have no idea who even works there month to month. It was consistent for years, no longer and I think it's changed for the worst. The garbage area is a constant frustration, I have left several messages, never received a return call. Literally have to step over garbage to throw mine out. Said something to office staff once when I paid my rent, turned out to be the manager - she didn't apoligize for no return call, she said "yeah we're working on it " & went back to her task. They don't seem to understand that these are people's HOMES. Also, after 3 years of good tenancy and annual rent increases, I've received a 20% rent increase. 220$ a month more for the same 870 square feet. Complete rip off and total disregard for the people who call this place home. I've watched several old woman who had been LONG term tenants move out due to their fixed incomes not allowing for the price increase... this place is just 400 units of corporate housing. If you are looking for somehwere to be your HOME, this isn't it. Nice place to spend a little time. Nothing more. read more

Worst new management ever!!!! If I could give zero stars I would. The old manager was amazing and reasonable. This new manager nickel and dimed us with our move out. I cannot believe how unfair they were. We got less barely a third of our deposit back of $700! read more

The reason I give 2 star is because of there weak deposit refund and no good area for kids to play and no parking. I put a huge deposit down and when we moved out I even steamed cleaned the carpets yet I barely got anything back due to a made up pet deep clean fee which is crazy. There is no parking ever unless u pay extra for a spot and no play grounds for kids. When we left people's cars were getting broken into as well. read more

I have such mixed feelings about this place. Although overpriced our apartment was decent and I loved it. The area is nice with grocery stores and restaurants conveniently close. Unfortunately our apartment was directly behind the 24 hour grocery store, so delivery trucks are beeping and honking at all hours of the night. Twice a truck miscalculated while backing in and struck the grocery store which shook our whole apartment building like an earthquake. The office did not divulge any of this when we viewed the unit. The office staff is utterly terrible. The turnover rate is very high, I think the only person consistently working there during my lease was Rosemary, and she is quite rude and unwilling to help. The rest of the office staff seem to be a revolving wheel of clueless people who will tell you one thing only for you to find out later that they had no idea what they were talking about and gave you false information. In addition to these things, the parking situation is a joke. There are not enough uncovered spaces for residents to park which forces you to rent a space from them for an additional fee. People will double park each other in out of desperation to find a space, and the office is plenty tow happy. I had items stolen off my patio as well as having the trunk of my car broken into. My upstairs neighbor had her car window smashed and belongings stolen. There is also only one garbage compactor for the entire complex so it is always overflowing with trash and recycling. This isn't a place I would suggest unless you have a substantial amount in savings. In December I had an accident and hurt my back too badly to be able to work. As a single mom I am the sole provider for my family, and due to my injury I missed my rent payment. In January I went to the office with a check for three months of rent, one for the month I had missed, one for the current month, and an extra month in advance to show good faith. My payment was refused by the office and they moved forward with evicting me. Even though I followed my court paperwork and made my payments into the court registry while I awaited my court date, the office still showed up with the sheriff's department and proceeded to evict me and throw my belongings into the parking lot. Just be very cautious if you're considering this place, I wouldn't recommend it to a friend and probably not even an enemy. Best of luck. read more

This office staff at this apartment complex attempted to overcharge me on my last payment before moving out. They were completely incompetent in how to prorate rent charges and tried to charge me an additional $1,011.17 greater than the amount I owed after calculating corrections from their errors. The amount I owed was messed up in the first place because staff never increased my rent to my month to month rate in my resident portal! The clerical errors and unprofessional behavior exhibited by this office staff has caused me a lot of distress! I would not recommend this complex due to shady practices in acquiring extra money from tenants. This whole situation has been a nightmare for someone who has never had a mistake of this magnitude in any of the 5 apartment complexes I've lived at. That level of clerical issues is heinous and could be potentially financially devastating to families and tenants trying to live here in the future. read more

We lived at Palermo for about 2 years. The office staff at that time was great, we never had any issues with them and they were prompt and knew what they were talking about. I will briefly list the pros/cons of OUR experience then go into more detail. PROS: Parking location Neighbors CONS: Garbage Car security Office Staff Deposit Refund Starting with the pros, parking was great there they had many uncovered spots that anyone can park in. In addition to that you can rent as many car ports we paid for about 3 carports which were all very close to our front door. The location was good too because it was next to a shopping area that included a grocery store, a handful of restaurants, 2 banks, and Walgreens along with some other various businesses. The neighbors we had in our building were always polite and never had any issues with them. For the Cons: Garbage is a huge thing because they only have one compactor for the ENTIRE apartment community which was in a central location. Most neighbors commented on how inconvenient it was to have to drive their garbage to the compactor. With that being said it would get full quick and get to the point in which people were throwing garbage all over the ground around the compactor area since there were no other places to put the garbage. As for car security there have been a number of cars broken into (Including ours). A few of our neighbors had their car windows broken and things stolen. At one time there was 2 cars broken into the same night. The office staff did change after we moved there and in my opinion it has changed for the worse. Every time I called in I spoke to a different person and upon my move out I had a lot of issues with being told incorrect information. We have always paid rent on time and the last month of rent I was told I underpaid the previous month. I had to talk to 2 people to get this straightened out which was a duplicate charge on their end of my utilities. Had I not brought this up they would have taken money from me which wasn't right. At first I was told that I underpaid and they noticed after I paid rent but yet no one had contact me regarding this. Then I was told another story how I didn't pay it fully to begin with which wasn't true since I called in twice to confirm the amount before getting my cashier's check for rent. During my move out I asked about taking pictures of everything during the walk though. I was told by 3 different people including the Manager who did the final walk through with me that pictures will be taken by the maintenance when they inspect the unit and they would email me pictures. I had called a week later and was told during multiple phone calls I would get this email with the pictures. After about 2 weeks of calls I was told there were no pictures taken and that they do not do that. (I asked this before I moved out). I had spoken with a manager who said that the office staff is still learning the ropes. I was told this as well when they overcharged me on rent too. During those two weeks of asking for the pictures I had called to check on the deposit refund. They had said I turned the keys in a day later and charged me for that. I had to correct them once more that I turned everything in as promised on the day I had said in my written move out notice. They realized their mistake (again) and adjustment of an additional $90 to be refunded to me. If I had not corrected them Tarragon would have took that money from us and we would have never knew! Another issue we had with the deposit refund was that they charge you for 2 months' worth of water. Sadly I had asked them what charges I should expect prior to moving out besides any damages, carpet cleaning etc. We were never told this (even though I asked them this multiple times). We had found this out only AFTER we moved out and them correcting our refund amount. My experience was great at first but towards the end was horrible. The rent was raised for our unit and we were paying an additional $200 a month for the month to month fee so we decided it was best to move somewhere cheaper and gated since we had issues with car security. Our issue we had was when we moved out and with the office staff not knowing what they are doing. The biggest was with the move out process. We were overcharged multiple times, given wrong information upon move out even though we were always on time with rent and never presented issues with them. I was very disappointed in how they addressed everything after we gave them our move out notice. read more

This apartment offers almost nothing and charges you almost everything. Very overpriced. Arbitrary, drastic rent increases (to meet market value was their reasoning -- oh, thank you! I wanted to be at market value :) Maintenance staff is very responsive, which is about the only positive beyond the basic thankfulness of living in the 1st world. Parking situation is some of the worst i've ever seen or heard of in an apartment complex. 0 parking past like, 6 oclock PM. So you'll have to park illegally, either at the nearby grocerystore, or on a curb. If you park on a curb, they'll stick a big green sticker on your car which doesnt come off clean, and threaten to tow you. Max rent here should be around 1.1k for a 2bed, 1k for a 1bed, and thats being generous. Instead its several orders of magnitude greater than that, and literally nothing has been upgraded since I moved in. Oh, every machine in the exercise room is broken. So this place doesn't even have everything it offers. You shouldn't give this place your business. Tarragon runs this apt complex incredibly unethically, and that should not be rewarded. Enough of this top-heavy we treat you wrong because you don't have an alternative. Enough. read more

Horrible management! They will NEVER take care of any issue... neighbors are noisy as hell! Not recommended. Can't wait until our lease is up, to get out of this HELL HOLE! Oh, the neighbors don't clean up their dogs poop, so if you have kids that play outside, they will step in it!!! read more

I give this place 1 star for a few reasons. I just received my renewal notice in which my lease is up in the middle of the month and I will not be renewing. I'm 8 months pregnant, asked for any help on extending my normal rent cost through the end of the month because my lease is up 2 weeks after I have the baby. They won't budge or help on the price. I can't afford to stay nor can I afford to move with a new baby coming. My rent is going up $150 if I want to re-sign a lease or $350 if I want to go month to month. This is absolutely ridiculous. I understand it's policy or whatever, but you think they'd be willing to help out a family with a new baby on the way. When we moved in I had asked how much water, sewer and garbage would cost and they said around $50, when I received the first bill it was for $75. Then for no reason at all, our W/S/G went up to almost $100 several months ago. So double the price on WSG from what I originally had anticipated. The garbage situation is out of control here. It's constantly overflowing with peoples furniture and sometimes you can't even get to the garbage's because the trash bags are stacked so high outside the bins. I realize that people are probably just dumping trash there, but nothing has been done to eliminate the problem in the year that I have lived there. They do absolutely nothing on the dog policy. I have nothing wrong with any breed of dog, but I think it's funny that you can't have "vicious" dogs and I've seen Pitbull's and German Shepherds and other dogs on the restricted list all over the property. Our old neighbor who lived upstairs from us would let her Pitbull out the front door everyday, not on a leash and would just poop in the lawn and then not clean up after the dog. At any given time, there would be 5-10 piles of poop on the lawn and it would take forever to get it cleaned up. We've gotten notices that they'll be entering the apartment to check the plumbing under the sinks in everyone's apartment and give you a 3-4 day window of when it'll be happening and that you need to keep everything cleaned out under the sinks, but then not let you know when they entered so you can actually put all the stuff away after it's been inspected. The only positive things about this place is the amenities, the apartments themselves are nice, parking and that you are within walking distance to a shopping center. I'll be curious to see what kind of bill I receive after I move out. read more

Pros: Floor plans Cons: Management, Deposits, Billing, Maintenance, Car break ins Palermo has been a pretty terrible experience. Management is some of the worst that I've had to deal with. It shows because everyone in the office is replaced every two months. If you live there, you get an e-mail every week notifying you that they have open positions for the office and management. I moved because they were asking for an extra $250 per month to renew my lease for another year. I was charged a moving in fee, painting fee, and a cleaning fee when I first moved in as well as a deposit. When I moved out, I got screwed with my deposit. They told me as long as the apartment is in the same condition as when I moved in, there would be no extra charges and I would receive my deposit back. I'm a neat freak, keep my apartment clean, no pets, and I still spent the last two days deep cleaning to be sure. I was charged $585 in cleaning and moving fees. I was told that the apartment needed to be repainted and cleaned. How in the world is that possible? There were no holes on the walls, paint looked fine, and I cleaned every nook and cranny. I tried to speak to management about it and even have pictures of the apartment before I gave up the keys, but they threatened to just send me to collections, unwilling to speak to me on the issue. They are a bunch of crooks. They charge you a cleaning and painting fee when you move in and then charge you again when you move out. The next person that moves in after me is going to have to pay that fee, even though I already paid it. Why? Maintenance was also a pain. One night I woke up to my apartment flooded. It turns out the apartment above me had their sprinklers go off and the water came down to my unit. Maintenance came by to clean, but after that, my carpet smelled terrible. No doubt this was from the flooding. I spoke to management about the issue several times and they told me that they have no record of any sprinklers going off or any flooding. Are you kidding me?!?!?! I would avoid this place. Management is clueless half the time, it explains why there are new employees every month, and they are a bunch of thieves charging absurd and unnecessary fees. read more

Good luck if you have to deal with Danielle. She's incredibly rude. If she doesn't feel like dealing with you she'll just stop responding to emails entirely, she won't give a superiors number either when asked, so I ended up filing a complaint with the BBB. If I could, I would give this complex 0 stars. Firstly it was a fiasco with the security deposit and money for 1st months rent and sec dep needing to be split up on different checks, which they never clarified so that was fun trying to get done on a Friday at 5pm. My boyfriend had asked if there was anything specific or was one cashiers check acceptable, but then when we got there they decided to change their mind and ask for 2 separate checks instead. There have been way too many issues with the complex to list. This complex is run by morons. read more

Wouldn't recommend this place to anyone. Absolutely terrible management. Avoid this place! Edit: moved out because they increased my rent by 200 dollars. But after looking at my move out paperwork, they are double charging me for w/s/g and saying I owe them money! (After paying pet rent for a year and a half, a pet deposit, security deposit and other various dumb deposits!) Is this happening to anyone else?! read more

This had to be the worst place to live. Parking sucks. Management sucks. They could really care less about you. Just overall horrible experience. read more

Palermo is extremely unaccommodating. I was short this month on utilities but tried paying the rent portion on the due date. They refuse to accept the rent portion for a week now. Not only will they not accept the rent only they are charging me double what I was assured (after asking her 3 times)by the manager the charge would be. When my auto payment for utilities cap was $20.00 lower than what I owed, instead of notifying me about a $20 balance on utilities, they put a 10 day to vacate notice (which had my 8 year old daughter in tears) In addition to this had found mice outside my unit. Mice invaded my vehicle while parked here and the apartments did nothing to help at all!! I would not recommend this property at all cant wait for lease to be up! read more

Frauds and thieves! I dealt with the unprofessional and unexperienced Marissa from the front counter. The first thing I disclosed was the breed of my dog, as I am not a new pet owner and I know that most apartments have breed restrictions. The young girl assured me this would be no problem and that we could continue. I then proceeded to pay $480 worth of fees to this apartment. Within 45 seconds of receiving my payment Marissa called me back to inform me "unfortunately" my dog that I already told her about was a banned breed. I was extremely angry and asked her why she allowed me to pay when i had disclosed his breed to her at the time of the viewing. She denied this ever happening or she may have "misheard." I was told to receive the refund it will be check issued by mail that may take 21 days!!! This money I had to use towards a new apartment deposit. 30 days has gone by with no contact or check. I called back for an update on a Friday, Marissa said she would "check with corporate" and call me back. Another 5 days go by and I have to call them myself. The "supervisor" tells me that the check is lost, and to get it sent out again I will have to cover the $35 stop payment fee. These staff are unprofessional, negligent, and were predatory by encouraging me to pay fees for an apartment I was already not qualified for. I have also been refused the corporate number and have received no apologies. Palermo is over priced and their staff are otherwise ignorant. Beware before paying the absurd deposits before they take your money and waste months trying to return it. read more

Two years at this place.... At first, I really liked it. The location, the unit itself was nice, the area seemed well kept. That unfortunately was ruined within my first few days there. Someone, who no longer works there called me as I was moving in, asking for an additional amount that she "forgot to include in the move in deposit amount". So I had to run and get ANOTHER money order for $6....$6! I then had an issue with BED BUGS ending up in my apartment. I did not bring them with me, but I was charged $600 to have an exterminator come to fumigate my apartment. I had never ever had any experience with bed bugs before I moved in here. Rent went up $50 after the first year and I didn't think that was horrible, but I was already on the edge of breaking my budget. I was never once late on my rent, never had noise complaints nothing. There are are always cars of people who don't even lived there parked in the open spots for tenants.... never anywhere to park if you're getting home past 7 or so. The ONE garbage area is a mess... so far from the opposite side of the complex... Completely new staff every other month it seemed like.... and when moving out, don't expect your deposit back. Not a single cent. I was charged my whole $600+ deposit for move out PLUS another $200! $600 for carpet cleaning of a 707 sq ft one bedroom apartment???? This place is a money pit. Yes, it was a nice place, but a one bedroom was definitely not worth $1250. I could have a mortgage for that. Tarragon.. you suck. read more

I signed a 1 year lease at Palermo for a 1bed/bath. Did not pay extra for a parking spot, but paid $25/month for pet rent. The staff was great and the grounds appeared to be well taken care of. I was located close to the one trash compactor for the entire complex, so that was a plus as I noticed people would haul their trash to the compactor via their cars during the mornings. The leasing staff changed halfway through my year lease. I've had my fair share of unprofessional and rude exchanges with the new office staff. There is barely any insulation between floors as I could hear my upstairs neighbors talking, closing cabinets, blowing up air mattresses, etc. It was awful. Hardly anyone knows how to use the compactor, so people put their trash outside of it and it just piles up. During holidays, you can't even get into the trash area because there is so much trash. At the end of my lease, I received a notice that my lease was going up $158 for LIVING IN AUBURN! No thanks! I put in my notice and out of $700 deposit, I received less than $175 back. My apt was cleaner when I moved out then when I moved in, but they nickel and dimed me for everything; plus, your utilities are 2 months behind when you leave so you have to pay those on top of cleaning fees and they range from $70-100/month for one person. All in all, I can't recommend any Tarragon property - especially Palermo. read more

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I would like to give them a 0 rating, but unfortunately, it is impossible here. I will never recommend this place to live in. First of all, the office personnel is incredibly rude, especially the manager whose name is Rose. They will never accept their own mistakes. And it is almost impossible to talk to the supervisor about your complaints. If you have to deal with the office staff, it is like to go through the hell. And yes, they will tow away your cars and keep telling you that they did not have them in their system. Even if you keep going to office tons of times and ask them to add your car there. They will tell you that they did it, but a couple days after you should pay $300 to a towing company because your car is not registered yet. And you also need to move your car if it is sitting in the same space more than 3 days in the row, they will also tow it away even without any notice. They do not care if you go to the vacation, job seminar or something else. They just really DO NOT CARE!!! Garbage is also a huge problem here. There is never space for your garbage because trash compactor is already full starting from the early morning. It is really overpriced! There are plenty of weird people there who just walking around and can try to open your car. We have faced with it a couple times and office staff does not care about it at all, they just want to have as much money as possible from you. I hate this place and I can not feel safe here. If you want to save your money and your nerve cells do not move in here! read more

This review is for DANIELLE - not for the apartment complex. Danielle is one of the most gracious assistant managers I have ever dealt with. She listens, she offers positive feedback and ideas, and she genuinely cares about her tenants. She is consistently upbeat. I always feel like I am the most important person to her when she is working with/helping me. read more

If you are planning on moving into the Auburn, WA area and are looking for an apartment complex to call home, heed my warnings and steer clear of the complex known as Palermo at Lakeland, which is ran by Tarragon Properties. In early October of 2013, I leased a one bedroom apartment for myself at the complex and began my stay at Palermo. About 3 weeks into my stay at Palermo, things started to go downhill. It began with what sounded like a gunshot blasting my front door just after 2PM on a Friday. Unsure what had happened, a large dent was found crushed into the front of the metal door. I immediately walked down to the office, showed them pictures of the damage and reported it to the front office so I would not be charged for it. Long story short, after this had occurred 3 more times, all the way into February of 2014, did I discover it was local kids running along the pathways through the complex throwing heavy rocks at people's front doors and sprinting away. I reported it every time to the office to only get a "thanks for the report we will let you know" with no other information to follow and even called the police in early December of 2013. It took multiple reminders and phone calls to Palermo to FINALLY get my front door repaired more than 3 times and the damage is still very noticeable, other than a fresher coat of paint. It wasn't until late February, when I caught the kids red handed, called them out and filmed them with my phone did I stop having issues. The complex NEVER gives its tenants notice of when the office will close for holidays. Most anyone can assume they will close on the actual day the holiday falls on, but the staff are often given multiple days before and after the holiday as well and their only effort to notify the tenants is by slapping a piece of paper up on the front office door and hoping you walk by. Knowing the office would be closed on one of the grace period days and a holiday I was thinking I was sane in assuming they would extend the grace period by at least one day. When I got back into town after July 4th and went into the office on the 6th, I was told very rudely that it was late, they couldn't accept it and I now owed them a $75 late fee that could only come in the form of a cashier's check or money order... Lost for words and stunned by what I had been told I left without paying and called the office manager the next day. After talking with her I finally convinced her to let me off the hook as I had had no prior late issues. I told her they should have a better system for informing people who count on the office being open because Palermo HAS NO DROP BOX FOR CHECKS. How that is even possible for an apartment complex in this day and age and how they expect issues like this not to arise is beyond me. It must come from the poor mismanaging and obvious lack of care that comes from their owners, Tarragon Properties. In September I decided it was time for me to move on from Palermo; I informed them I would be moving out at the end of the month. I was told to "just wipe down the counters and do a little cleaning and you should be fine". What a joke that was. The entire entire last weekend I was there I cleaned, scrubbed, vacuumed and washed everything. I had seen some reviews online about people hoping to get their deposits back from Palermo when moving out but were in turn hit with crazy damage and cleaning fees. A week or two after moving out I received a letter from Palermo telling me that after the deduction of my $200 deposit, I still owed them $141.36. They sent a spreadsheet from the final walkthrough which had been conducted WITHOUT ME after asking MULTIPLE times when it was going to take place because I wanted to be present for it. That sheet said I would not be getting my deposit back and owed them even more money for "Cleaning and painting charges". Again, shocked and utterly confused a phone call was made to the office to try and fight these charges. Long story short, I was informed that while a non-refundable deposit of $200 and another refundable deposit of $200 AND a $200 "Move In Fee" were all taken at the time of me signing the lease, that wasn't actually enough money to cover damages for ANYONE who moves out and that no one ever gets their deposit back. So in other words, they trick you into signing a lease when they already know you will have to pay them more money in the end. If that doesn't sound illegal, I don't know what does. To sum everything up, if you are looking for terrible place to live, head on over to Palermo at Lakeland in Auburn. From inattentive staff members, to near criminal move out fees and everything else in between, this place has it all. read more

Where to begin? Over priced for quality. Staff has zero idea what they are doing and when they do, they act like they have better things to do than assist tenants, their vibe almost makes it feel like they're annoyed to help. Every time I was in there something was wrong with someone's billing or they couldn't figure something out. Multiple times they even tried to charge me for more parking spots than were actually being used. MAKE SURE YOU CHECK WHAT YOU'RE PAYING FOR. Rent bill was wrong a couple times, too. The office manager Rose Marie is the worst of them all. Her customer service is horrible and she's terrible at explaining anything, then says you're being rude if you ask for clarification. YES THIS IS SOMETHING SHE ACTUALLY SAID TO ME!!! Someone needs to TRAIN THIS STAFF, or restaff because the whole staff sucks, maint included... They only have 1 garbage compactor and it is ALWAYS full, causing the surrounding area to smell of trash. YUCK. Also, be prepared to climb over trash some days.... Prices were just raised to "market value" and no, they are not updating anything. NOTHING IS UPDATED IN THE APARTMENTS: coil stove tops, fridges are excessively loud as well as dishwasher, washer and dryer. Keep in mind these appliances are dated and not very efficient. Neighbors are loud. You can ALWAYS hear dogs barking, or find dog poop that the owner didn't pick up.. People park in your PAID for parking spot with no care whatsoever Upon move out, make sure you have at least $400 set aside to pay them for "move out fees." Do not expect to receive ANY of your original deposit back. My move out bill was $625 and my deposit was $225. They are going to charge $250 for carpet cleaning and then charge $130 for "general cleaning". Oh, this is after they hand you a list of things YOU are to clean....What a rip off, right? Do yourself a huge favor and LOOK AT RENTING ELSE WHERE!!!! I would NOT recommend this complex to anyone I know. read more

I lived at Palermo for nine of the past ten years. I was impressed with the staff team initially. Over the past two or three years it had steadily gotten worse to the point I couldn't tolerate it anymore. It is a classic example of the parent company outgrowing its ability to hire quality staff. I won't say, as others have, that the management is rude but they will charge you every possible fee upon moving out. Including $300 to ionize the carpets for pet damage, even though you don't own a pet. Unfortunately, I could never recommend Palermo apartments to anyone. Do your research, focus on comments regarding staffing, they alone make or break your experience. Palermo needs to clean house and bring in people who understand true customer experience. Consider Four Lakes apartments just down the street. I did and I couldn't be more pleased. read more

I'm very unimpressed with this place currently. I've lived here for just shy of two years. My rent went up by $50 the first year, which I thought was a lot then, especially considering they told me when I first moved in that it tends to go up by 2-3%. $50 was much more than 2-3%. Well, now that my lease is almost up again, I received my letter that rent will be going up by $205 this year. I live in a 1 bedroom, 1 bathroom, 707sq feet. I think this increase is beyond absurd and it really reflects negatively on my overall opinion of this property management company. I have been nothing but a great tenant, always paying my rent on time. I understand they have to increase to keep up but this $205 increase is just plain greedy and has completely turned me off to continue living here. I think it is wrong to take advantage of good tenants. I will be moving and also making sure that wherever I live next is not a property managed by Tarragon. read more

We lived here for 2 years and cannot recommend Palermo. Rent has increased over $200 per month for a 2br place. Good long term tenants are moving out due to significant rent increases which make it unaffordable here. read more

Tried to set up an appointment to view a 1 bed; called 3 times got no call back. Finally emailed and someone emailed be back 2 days later. My sister in law lived here 9 yrs ago said it was great, however after I set the appointment up. When I got there, the leasing agent I was emailing wasn't even there. The woman at the desk was extremely unwelcoming and rude. Said she didn't have time to show us an apartment because she was closing in 40 mins. So after I drove an hour in traffic I was turned away. I sent an email to the leasing agent asking why I was turned away, why she wasn't there and to express my frustration and she never replied. But 2 days after I was suppose to view an apartment they sent me a survey on my experience, like nothing happened. THEY ARE EXTREMELY UNORGANIZED AND DON'T KNOW HOW TO TREAT POTENTIAL TENANTS! 0 STARZ! read more

I've lived in different apartments, and I just need to say that living here has been one of the best apartments to live in by far. Living within walking distance to grab groceries or dinner is great. The grounds crew does a great job of taking care of the land. The ladies in the office are always friendly and professional. It's a very quiet apartment complex. I was happy living at Polermo read more

My fiancé' and I lived here for a little over a year, we would of stayed but we bought a house. We loved that it was very clean and well kept, outside as well as our apartment that we moved into like brand NEW! Also my daughter loved the pool, and my fiancé loved that there was a very nice workout room, the location is GREAT, right by restaurants and a very nice grocery store, and everyone in the office is very helpful, anytime we had a problem and or question they were all there to help. read more

So I recently applied for an apartment with Palermo. Beth the rental agent was friendly and displayed a high service level. She was so efficient in getting my application approved. Unfortunately when the approval contract came through I noticed it had a move in date that I was not expecting. Clearly a misunderstanding or miscommunication of which I owned half of. When I met with Sharon the assistant manager to discuss the situation with the hope of getting my application deposit back or establish a later move in date her hands were tied. She was empathetic but unfortunately was unable to provide resolution. Today I received notice that my full $410.00 application deposit was credited back to my credit card! So Grateful to Sharon who clearly advocated for this resolution. Every interaction with the Palermo team was professional and of the highest service level even when initially they were not able to provide instant resolution. Any community with management that goes above and beyond is a community I would love to live. I am sorry for my part of the misunderstanding and will make sure both sides are on the same page when I reapply for residence in the near future. read more

I would NEVER EVER recommend this complex to anyone! Yes the place is kept up well by maintenence BUT the manager in the office is a complete troll! The only reason I kept a great attitude was because of Jared. He is great and should take her place. The parking here sucks. People steal your mail. There are punk teenage kids that steal stuff off your porch. Moving out of here was a nightmare. The MOVE OUT FEE'S were outrageous and unnecessary. I got charged for a new door because of a sticker the size of a dime! I gave them 700 move in refundable fee and they took it all. This place is a SCAM! read more

This place is great! The leasing staff is amazing. Shout out to Danielle, Kara, Deauntae and Amanda for being so wonderful. They'd drop anything to make sure you are happy and well taken care of! I'd recommend this place to anyone. read more

If I could give them negative five stars I would. This place is infested with fleas!! It was sooo bad and it didn't matter how much I cleaned because the entire complex had them everywhere. I had to walk my dogs off the apartment complex property to let them use the bathroom or else they'd get a ton of fleas on them. Also the office workers were complete ass holes. How do you even get a customer service job when you're so unpleasant? And I'm mostly referring to the brunette in the front office. She should be fired for being so rude and actively ignoring me when I would come in to pick up packages. Plus they don't accept USPS packages, so if you have one of those sent to you from Amazon or wherever, you'll have to drive 20 min to the post office to pick it up. But the cherry on top is how much money they will charge you when you move out. This place charged an unbelievable amount for things we never did. I couldn't have left that apartment any cleaner. I vacuumed damn near every day (because it had fleas) and I carpet cleaned twice (carpets were very dirty when we moved in) and they still charged us to replace the carpet. I'm not even surprised by it because other Yelp reviews said the same thing. I've lived in a lot of apartments and this was the worst one by far. read more