After reading all the negative reviews about Palm Beach RV, I had to write my review. While on our way to our campground in FL in 2023, we blew a back tire on our 5th wheel in the Carolinas, which damaged the whole side panel. In route to our South Miami campground, I googled for a Grand Design RV repair shop off of I-95 in the vicinity of where our campground is and found this location only about 15 minutes off I-95 in Palm Beach. We stopped there prior to getting to our campground to have them access the damage. The service we received was exceptional, with a complete analysis of the damage, the estimated cost of repair and the process of ordering the parts. When the parts were in, we took our 5th wheel back for the repair. No wait time once we arrived. On the way there, the brackets on the long drawer under the TV broke. We also found out, once at our campground, we had an issue with the auto leveling system, as when the tire blew it punched a hole in the underside of the RV which damaged the leveling wires. Keith, the manager said no worries, he would have his repair technicians fix the drawer and the leveling system, no extra cost and it would probably only take them about 15 minutes. Well the repair to the leveling system was a bigger job than originally anticipated and took close to an hour. We were charged $0 for them to do these additional repairs, and only had to pay for the drawer slide brackets, that thankfully were in stock! We were delighted with the quality of work performed and the outstanding service support we received from Keith and his crew. If we ever need repair done again on our way to FL, this is absolutely the place we will go to. read more

Came to Palm Beach RV after dealing with Sun campers and being sent to a fly by night lender that ran my credit so many times they almost kept me from getting any financing. Rob my salesman here at Palm Beach RV listened and found me the right toy hauler with a great rate and got it done fast! I can't say enough good things about this family owned business and my personal experience with them! Thank you all for everything I am a customer for life... read more

Palm Beach RV - My new Toy Hauler - RV Dealers Near Me - West Palm Beach, Florida

DON'T WASTE YOUR TIME HERE. These guys had the audacity to try to charge me an extra $1500 to fix a relatively minor water leak (and related water damage) on an under-warranty Grand Design 3100RD that I hadn't even bought from them yet. That's right, they wanted me to pay to fix *their* rv for something they should have known about before we agreed to a price. Mike (sales) was unprofessional and lied to me constantly, claiming the leak was fixed when I had just returned from watching water dripping out the bottom. He seemed angry that I even asked to have it fixed at all. Keith (the GM) was of no help at all and only seemed concerned that he and his daddy (Larry, the owner) wouldn't make enough money off me. They claimed they had already thrown in $1500 worth of "extras" and that it would "hurt the bottom line." But in reality the "extras" consisted of a used hitch and some old hoses that I didn't even ask for. These guys give Grand Design a bad rep. This is not the kind of service I would expect from an authorized Grand Design dealer. read more

Yeah this place was good when you walk in wanting to look and walk out the same day with a brand new 2021 grand design Tt. 8 months into using it a few times. The door to our kids bedrooms fell off We fixed it bc it was too dangerous to keep off where our young kids can get hurt. The dinette broke, The shelf In the pantry broke. The fridge keeps freezing over. The service manager said that his techs don't want to pull it out to see why it's feezing Over. But this camper is only 10 months old. They will not fix it or even order a new one. Bc they can't figure out what is wrong again this is only 10 months old Bought it brand new from palm beach rv! We have had several problems. Paid for the annual inspection like our sales guy said and ask me if anything was fixed. Nope. In fact. They had it for a month and we went to go get it. Nothing was fixed!!!!!!!!!! . Soooo even though we brought it in for their "annual inspection" and paid the $300. We were told we everything on the camper would be taken care of. This place is a joke. We even recommended people to come here in the beginning. F this place read more

Palm Beach RV - RV Dealers Near Me - West Palm Beach, Florida

We were speaking with the female receptionist in our search for a new RV. We were so impressed with her we asked for her to show us some of their inventory. She stepped away to get details on one of the units and a sloppy looking, obnoxious man who stated that he could help us even though we said we were working with someone else and that we requested her. He said she is just a receptionist and he was sales. We once again said we had requested that she help us and he said he had to help us. At that point we asked if he was the owner and he said he was the assistant general manager. At that point we turned and walked out and will never return. read more

Our experience as 1st time RV trailer buyers was wonderful. From the moment we met Will our salesguy at their RV show, we felt very comfortable and not pressured at all. He is super friendly and very knowledgable about each RV that we were looking at. Also the staff at Palm Beach RV were all so nice especially Jeremy from the service dept. A year later we decided to upgrade and then we met Keith which also made our buying experience even more amazing. He is a sweetheart. Christian, RJ and the rest of the crew were also quite helpful in teaching us everything about our RV. We highly recommend this place to anyone looking to buy an RV, they have tons of selections. We are very HAPPY CAMPERS! read more

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I could not say enough praise for Palm Beach Rv (Keith Manager) ... i have bought 3 rv's from this rv dealer.. i am forever grateful to them. This place is family run... great staff.. carl finance manager is amazing. I feel like family. Keith answers emails all times of day or night.. he is just that amazing. Larry and his wife (keith) parents are amazing ppl. Jeremy in service wonderful... outstanding. Even the techs come out and give u 100% palm beach RV always find a way to get me approved and happy. Did I mention Life time warranty? Yup you heard right! Thank you Palm Beach RV!! read more

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I have had almost a full year of issues with Palm Beach RV. I purchased a brand new 2021 Salem travel trailer in the beginning of Oct 2020. The slide immediately stopped working upon bringing the trailer home. We called Palm Beach RV to tell them about the issue and try to get out of what seemed to be a lemon of a RV. We found out quickly that there is no protection for lemon RVs. The best they could do was have us bring it to them to repair. A mechanic was able to get the slide working good enough so that we could go on our planned trip and bring it straight back to Palm Beach RV after for them to complete a long term solution repair. The RV sat at Palm Beach RV for over a month with no repairs happening. My husband went to check out the progress of the trailer. While he was there and the mechanics were trying to put the slide in and out it dug into the flooring and ripped a hole in the flooring. We understand that accidents happen and were reassured they would replace the floor. The problem ended up being the next time we went in the guy in the service department kept correcting us saying that we caused the rip in the floor and it didn't happen at PB RV. It didn't matter either way, it was under warranty -- but the service guy kept saying it was actually our fault, basically calling us liars. In January 2021 we decided to bring the RV back to our house instead of 'storing' it at PB RV while they waited for a part to fix the slide. We scheduled to bring it back to them on April 27 2021 when they would be ready to repair it and have the part. April 27 rolls around and we call to make sure they are ready for the trailer. the service guy acted like he had no idea about our scheduled appointment. No one knew what was happening. He said to go ahead and bring it in. When we actually dropped it off one guy told my husband it would be a couple days to repair it. Another guy said a week. Long story short the trailer is still being 'worked on' now (Aug 2021). In May or June I spoke to the manufacturer who told me that PB RV had not yet ordered the part yet. So once again it was sitting there not being worked on. I have called Palm Beach RV multiple times over the summer. The service manager said that he got parts in but one was wrong or broken (I didn't get a clear explanation). Another time I called and was told they were waiting on a part and blamed Covid for the delay. I'm not denying that Covid is causing manufacturing delays but at the point it's just an easy excuse. I could really keep going on... but I think you get the idea. Palm Beach RV does not have our best interests in mind, they only care about fattening their pockets. They can be very rude and make it seem like your a nuisance. If I could, I would get out of the trailer. Let me ask you, would you want to buy a trailer that has a slide issue? The resale value is shot and we virtually have been paying for something that we haven't been able to use for almost a whole year. a side note about forest river the manufacturer - I called Forest River, the manufacturer multiple times during this ordeal. We were told that we could get reimbursed for all of the months we lost use of the trailer. That ended up not being true. They are going to help with two payments although the trailer has been out of use for 10 months. We were also told that this slide issue is a known malfunction of this type of slide. They did not have a repair for it until recently. read more

We have had our Travel trailer for just over 3 years. Hardly Used it thur the Pandemic. Wanted to go to the Dogs shows and tried to get Service.Not in Palm Beach Because we moved. Had to wait 3 months to get an appointment in Lake Okeechobee and they had problems with employees And still didn't fix AC. Then the Great Forever Service Warranty is not going to be honored.Because we didn't take it For service as soon as we should have. . Buyer beware Don't waste your money on it. No matter what your situation might be THEY don't care. read more

We were on our way out of our driveway and accidentally hit our RV awning. The awning support was completely ripped off and we would miss a camping trip that we planned for a long time. Palm Beach RV saved the day and replaced the awning within an hour of our arriving at their facility!! Our trip was saved. Thank you Brian mcafee and the service staff. I highly recommend PALM BEACH RV! read more

From initial contact by sales to delivery drive off today all facets were stress free and flawlessly performed by the staff at Palm Beach RV. We were tough customers from the complexity of the deal through the walkthrough and finally with pickup/delivery. We've had some recent and past horrible experiences at other dealerships and Van made sure everything went right from the onset. We had numerous lessons learned and Van took each one to heart and made us feel very comfortable with the dealership and process. Ashley did an amazing job with the business side of the deal. Christian was very responsive to each of our punch list items. Ken made sure the PDI process and lifetime warranty was all squared away. Thank you Palm Beach RV for all your effort and fairness in our purchasing experience. We would definitely recommend Palm Beach RV to fulfill your purchase or service needs. read more

I bought a brand new 2023 grand design fifth wheel and on day of delivery it was missing the silver package thats supposed to come with . at the demo when the toilet was flushed , apparently the toilet was leaking and leaked on the converter which wasn't noticed til after delivery at 4 am when the alarm went off because the battery was never charging ..: also on the first day the bed fittings broke ... and for all the trouble we found unsealed tears under the rv ../ and the general manager hides behind the warranty and won't replace it ... if you're looking for a mobile home/ rv ... this isn't the place ... read more

Do NOT trust Palm Beach RV - Do NOT trust Keystone! My family and I just purchased our first ever RV from Palm Beach RV. A brand new Keystone Outback. It was not cheap. We thought we were paying for a quality product from a quality company. We were very wrong. Jaime was our sales person at Palm Beach RV where we purchased from. At first he was really nice and helpful. However, everything changed as soon as they got our money. We live in Orlando, but saw the unit we purchased at an RV show in West Palm. At the time of purchase, Palm Beach RV knew that we had no capacity to tow the RV ourselves. However, in order to hook us into buying, they offered "free delivery and set up" along with the purchase. We thought that was very nice. Turns out it was a predatory sales practice. Without the free delivery we never would have made this purchase. We would not even have been able to. Unfortunately, the RV that was delivered is defective. And by that I mean that it arrived without having a water tight seal on one of the doors. That's right, water gets in when it rains. Anyone who knows anything about RVs knows that you absolutely need to keep them dry. There are even numerous warning about water damage and mold in the owner's manual and on the Keystone website. The dealership and the Keystone company are very well aware of the need to keep their units dry. You would think they would show concern that they just delivered a brand new unit that was not sealed properly. Sadly, you would be mistaken. We contacted Jaime expressing the utmost concern immediately upon noticing the gap in the door seal, which was within two days of delivery. To say he couldn't care less would be an understatement. He didn't even have the time of day to say hello. I explained the problem, and all he said was "you need to hang up and call the other number," and directed me to the service department. He did not show any concern. He did do anything to help out. He just wiped his hands clean as soon as he got paid. When I spoke to the service department the only thing they could offer was to tell me to "bring it in." They said it was a warranty thing, and the "paperwork we signed says we have to bring it in" for service. They did not care that it was defective when it was dropped off just two days before. They knew we had no way to tow it ourselves, but they would not do anything to help. And there was no attempt to take responsibility for the faulty product they sold. With Palm Beach RV forsaking us completely, we turned to the manufacturer, Keystone, to stand by their product. Again, we were sadly let down. At first we just got told the same thing. That we need to "bring it in." They finally agreed to allow a mobile technician look at it, but it took weeks to find one. We finally got a written estimate from a Keystone approved mobile technician for warranty purposes, and now they are fighting to not replace the defective door, and they are saying the labor costs are too high and don't want to pay. Plus we already had to pay out of pocket just to have the technician come out. The nightmare just keeps continuing on. The unit is supposed to be brand new, why does it it need warranty service before it even arrives? Why is the dealership completely unwilling to do anything to help? Why won't won't Keystone do anything but give us a hard time? I wish I could say that one of the doors not sealing water tight was the only thing wrong with our unit. There are a whole variety of little things that don't work, or were not done quite right with the construction of this "brand new" Keystone. Nothing that would be so terrible on its own, but put together with the imminent threat of water damage, seriously add to the frustration of the situation. Do yourself a favor. Avoid the Keystone RV company. They will not make it easy to go through warranty should something go wrong. And stay away from Palm Beach RV. Definitely watch out for Jaime over there. He will smile to your face one minute and stab you in the back the next. You have been warned. read more

when you actually do need their service department after you bought a camper from them and They don't follow through and half a** the work, mess up your camper and promise that it will get fixed then next phone call is (because they have already gone through service managers that are no longer there) the owners son who is calling you names and doesn't want to finish what they have on THEIR work order that they wrote down that they would do. I would never deal with these people. We come from a long history of family camping and buying from multiple places and never would we use them again. Don't buy into the lifetime warranty and they are always there to help because they will treat you like trash. read more

Very very poor customer service. We went in looking to purchase and could not even get a customer service representative to look our way. There were plenty of them. Could count at lest 2 that were just sitting in their office. Others of lighter skin came in and reps came to their aide. We went around the yard giving ourselves our own tour. Ran across a rep who was with another client we asked him the pricing and he told us but never even asked if he could get someone to help us. Going down to the next RV shop to take our money of color and hopefully will give us the respect and attention that any customer deserves. read more

This is our 2nd camper from PBRV through sales person, Bob Greaves. He is so knowledgeable on the right camper for your needs and the construction of what is good and what is not. I would not go anywhere else to purchase a camper. The entire staff we deal with from the parts dept to sales is great. Yes, at times when you take your camper in they may have it for a while, that is because they are busy, busy is good!! Thank you everyone at PBRV for our beautiful new Grand Design, Imagine. We Love it.... read more

I had been on a time crunch hunt to find a motorhome that fit my needs for myself and my family. I called Palm Beach RV and Rob provided me with options of what I was interested in and from there was able to help me find what I wanted. The walkthrough upon buying my motorhome was very informative and helpful, since this was my first time buying anything like this. I felt like they had my best interest at heart. Even when there was an issue on my end, they accommodated me and made sure I could be comfortable until the issue was resolved. Would recommend them and buy from here again. read more

If you are looking for an RV, no matter how far you have to drive to get there, Palm Beach RV is where you want to go. Their service, staff and selections can not be beat. ... my husband and I had been looking for a fifth wheel and came across a grand design solitude at palm beach RV, fell in love!!! With everything.. Van was wonderful to us from start to finish answered all our questions, helpful even after our purchase.. we are so lucky thank you all for helping us find our home away from home!! read more

We just picked up our Travel Trailer from Palm RV from our first servicing . We bought the trailer there a little over a year ago . We just love the trailer , and we know we made the right choice for us at Palm RV . The service department is so professional , and so focused on providing the best customer service possible . Brian , and Jeremy really made the whole experience wonderful , even noticing things we did not ask about , and fixing them . read more

We love being part of the family at Palm Beach RV. We bought a Passport Travel Trailer from Palm Beach RV. It is great! The warranty they offer is worth it. We had a problem , our fault and they took care of it and we are back on the road. Thanks for your Great service. read more

Amazing service! I got a new roof and got a residential fridge installed in my 5th wheel. The sales rep was extremely knowledgeable and attentive. They even texted me photos of the work in progress. I picked up my camper exactly when they said it would be ready and for the exact price they quoted. This is the best experience I have ever had at a dealer. I highly recommend this service team to work on your RV or travel trailer. Don't waste your time and money going anywhere else, this place is great! read more

They really need to work on their customer service, especially when they are selling and doing service for manufacturers of recreational Vehicles, who preach kindness, such as grand design, and reassuring customers. PBRV pretty much ruins everything about being a camper. Don't like this comment, then change my mind! read more

Well Had to take" tripping trailor" back again for leaking problems, ect. BUT This time they made some changes----FOR THE BETTER They broke down the service area--- now Leana ( very nice)in charge of warranty issues, has A crew just for those issues, no longer thrown in with prepping new sales, out of state vehicles Ect Made an appt, greeted us and took care of issues Even had service tech explain (very nice) Very nice experience! WHAT A DIFFERENCE hope it continues Over and out read more

Purchased toy hauler three years ago have used it 4 weekends,couch is peeling fuel pump don't work. They canceled warranty because they could not fit us in they were too busy. strung me along for 4 months on warranty work that they're not covering. a lot of false promises that they don't follow through with. make sure you read the fine print on everything you sign. their lifetime warranty isn't what it's cracked up to be. Do not let them talk you into the protection spray Zylon that they spray all over everything that destroys it. Very unhappy they took the fun out of my camping oh forgot to say they were supposed to fix the fuel pump and because they didn't it caused our generator to catch on fire. If you have more than three things plugged then it pops circuit breaker. AC don't work. read more

Purchasing from them was a dream! However, Palm beach RV in West Palm has had our RV since Oct. 4 2018, it is now April 25, 2019 and I still don't have an answer on when it will be fixed. In the meantime, I purchased it from them with the ultimate warranty and I'm still paying close to $700 a month mortgage payments and not able to use it. I'm extremely frustrated. They don't seem to even really care. They have offered no compensation! When I call them I feel their attitude is that I'm bugging them- especially Jeremy the service manager. read more

if i could onky leave multiple negative stars!! beyond pissed. this conpany is the absolute worst i've ever dealt with (and i'm on my 5th rv). they make appointments and tell you they can't take you in, when you arrive. i drove 1.5 there and back, for "nothing"!!! and i'm in a 40' class "a" - not a quick and easy trip. took the day off from work, for " nothing". why have an appointment??? they treat customers like garbage. easily could have called me prior, to reschedule. but " no"!!!! they make me drive all that way and then refuse my business. what does that tell you!!!! they care nothing about their customers. stay as far away as you can or one day, this will be you. ps. my appointment was scheduled more than a month out. they could have called any time to reschedule. extremely poor business practice. if you buy anything from them, don't think your special. this is just how they opperate their business. i could't be more pissed and hope others take this information into hand before doing any kind of business with this terrible company!!!!!!! read more

I have never been more unhappy with such an unprofessional group. We were looking to buy an RV and had to deal with four people. I had written a three page letter to complain about all of their services. But no one ever responded to me as far as who to send it to. They are a family-owned business. The father is no longer there and Keith their general manager was so frustrating I asked for someone else. Please save yourself the trouble and aggravation in dealing with this company. There are many other RV dealers and this one is to definitely be avoided! read more

We bought our very first travel trailer from Palm Beach RV last year, and have been extremely pleased with them. We've had to bring our rig in for a couple of minor fixes, and they had the work done quickly. Then last week, we were about to head out for some state park camping, and noticed that our fridge was working on gas only, not electric. We called the service department, and they were able to get us in that morning. Juan found a bad GFI plug and swapped out out for us right in the parking lot. Trip saved! Steve and Jeremy were very pleasant to coordinate with in the office. These guys are great! read more

My family and I had the worst experience at this dealer ship . As we walked up the a lady the receptionist started laughing and she leaned over to a guy next to her and whisper something to him and he turned and looked at us and started laughing .So at this point I'm standing in front of her and it seemed to be the funniest thing what a BLACK FAMILY was in a RV sales Center . As she picked up the phone to get someone (sales person to help us )it was like the biggest joke not once where we asked durning our seach if we needed help or had questions or what we where looking for or can I assist you with anything...my family and I walked around for about an hour and 30 mins non of the trailers were on so no A/C and it was a little hot out day . As we continued to go from trailer to trailer we noticed that other people and assistants (sales person ) with them .We came in side to get out the heat and cool off and the same receptionist lended over to the same guy and they shared yet another laugh together. I also noticed and my grandkids noticed people walking in from the parking lot just get out of they're car and was offered water we walked aroung at lot in the sun for hour and 30 mins not one person approached us and asked if we needed help or did we see anything or if we had any questions.Maybe I left out that we are African american and joked and laughed at by your employees. read more

Very rude service department, I scheduled an apt than canceled it after I was treated. I would not recommend this place.

Buyer beware.. I purchased a new Salem 24ft..within a year and a half the vinyl upholstery started to peel. I was told it was due to the heat in S. Fla. Of course they new this but failed to tell us and of course being out of warranty also failed to make good on it..BUYER BEWARE!!!! read more

Horrible. Nothing done right. Liars. Cheats. It was like we were there to be taken advantage of. New RV owners. 1st time ever being around an RV and the vultures pounced and picked our carcass clean. Keith the owner and Rob the salesdufus are low-lifes and I wish I could be there when Karma comes calling. Who knows, maybe I will be. read more

We just walked in to this RV place to buy a travel trail with bunks, and the guy in the front counter made us feel like he could not help us find what we where looking for, asked if we could look around and said everything is looked up, then we asked for a bunk trailer and he responded with "what is your price range", very rude, unprofessional, disrespectful. They just lost on a sale of 100k. Wouldn't give them one penny. read more

Just left the South Florida Fairgrounds RV Show and was told to go to their dealer location. Upon arrival to the Palm Beach RV dealer was told by the OWNER "Larry Waits" that the sales lot was closed because of the rv show but yet there were 2 salesman there available. The unit they had there we were ready to buy but we needed to see it inside. We told him we drove 1 hour to see it and he didn't care. He prefers to loose a sale because he chose not to be kind. What POOR customer service !!!! We will never buy from Palm RV !!!! Sadly because we were ready to buy! Luckily we found the same model at "CAMPING WORLD@ in Ft. Myers in which we will buy from. I will continue giving bad reviews so no one goes through what we did. If the OWNER LARRY WAITS Gave horrible customer service imagine the rest of the staff! read more

I have to give kudos to Palm Beach RV for working with us in a difficult service situation. Not only did they fix everything and more than we had expected. But during a medical emergency they kept the camper safe and sound until we were able to pick it up. Both Keith and Jeremy provided excellent customer service. We will be bringing our camper back to Palm Beach RV for service in the future. read more

Bought a 2017 Salem Cruise Lite from Palm Beach RV. Within a year and a half the vinyl upholstery started to peel. Went back to dealer to express my disappointment and was told due to the heat in south Florida this might happen. They offer no solution because the year warranty has expired. Can't believe them knowing this that it was not mention at the time of sale. Also if this is a problem why are they selling them and not contacting the manufacturer. Would not recommend buying anything from Palm Beach RV. read more

We just purchased a grand design transcend and we absolutely love it. There were some damages to the trailer (from the manufacturer) and Jeremy the service manager handled it in a very professional manner. They even fixed the smallest scratch for us. It did take them about six weeks but the majority of that was waiting for the material from grand design. Once it arrived they contacted us every step of the way and assured us it was going to be done when they said. Jeremy the service manager went over and beyond to make sure we were satisfied. Overall we were very pleased. read more

Not sure where you guys are shopping but I had my 2015 Sonic serviced at PBRV this past week, the service manager Jeremy was the best service manager I have ever dealt with, I'm not a young man, this is not my first rodeo, this guy ( Jeremy) was so on top of his game, I had to pinch my self to be sure it wasn't a dream, every single issue I had was dealt with in a professional timely manor, palm beach RV IS VERY LUCKY TO HAVE HIM, I know PBRV has had some issues in the past with there service managers, I'll telling you this, Give this new guy a chance, he will make you feel like you have an uncle in the business, I did not give a five star because nobody is perfect, they still have a very minor issues with there sales and finance department. read more

I bought RV from them about a month ago. Everything was smooth and they approved me on a Sunday. Pick up was good and walk through went well even though it was pouring rain. Would recommend in palm beach. read more

STAY AWAY !!!!! TAKES your money and does not live up to there warranty. Terrible company I paid $40,000 on a new camper drove off got home shower leaks every time you shower!. Tarp had two holes in it Sunset Trailer is the brand. I paid cash and was told no problem life time warranty 6 months later now still not fixed and parts not ordered they wonder why I am mad. I went with them and paid more cause they are local but sure does not matter they don't live up to there warranty! So the next place to drive for warranty is 1 1/2 hours read more