I need to share my concerning experience with this Hand & Stone location. I've been a loyal member…read morewho has occasionally needed to reschedule appointments due to health reasons. After what should have been a routine medical procedure, I scheduled a massage thinking I'd recover quickly. When I unexpectedly started feeling unwell, I responsibly called to inquire about other available times. I ended up rescheduling once to allow myself time to rest. During this call, the male (Justin?) front desk member was inappropriately judgmental, saying, "Why would you schedule a massage knowing you had a procedure?" He then proceeded to ask what specific medical procedure I had undergone - an invasive and unnecessary question. He also falsely claimed I had rescheduled "twice," when I had only rescheduled once. Minutes after this uncomfortable conversation, my condition deteriorated rapidly, and I ended up in the Emergency Room. This was a genuine medical emergency with complications that no one could have anticipated. I understand and accepted the cancellation fee. What was unacceptable was the judgmental questioning and mischaracterization of my actions, especially given that I ended up in the ER immediately afterward. After I recovered - when trying to book online, I found my account restricted. When I called to ask why, I was told by the manager - Libby, that the owner Larae had blocked my online access "to clean up their books, for clients like me" forcing me to "call for all appointments to ensure I'd make it in". A wellness business should understand that health situations can change unexpectedly and treat clients with dignity. Questioning someone's medical decisions followed by restricting their account after they experienced an emergency requiring ER care shows a concerning lack of professionalism and compassion. I explained the situation to my home location, they understood, apologized on behalf of the Webster location and cancelled my membership.

Hand & Stone has changed their transfer policies to 3 transfers for a yr. If you cancel your…read moremembership, you are not allowed to transfer remaining policies to others, you just loose them. Your money is now lost and they is nothing you can do but take it. The webster location gave me so many issues with using my membership at other locations that I had no choice but to cancel. I scheduled a massage at another locations and the manager told them they are poaching their clients and that was not the case. I moved from webster and it shouldn't make any difference where you go as long as you use the packages. Customers pay too much money for them to have so many restrictions on their packages. Find another place!!!

I got my hair colored and trimmed by Becky T. I was told she could get my prefer brand of color,…read morebut did not. The color looked like cherry red and my hair is more warm brown. It was horrible, but nothing that couldn't be fixed. Instead of redoing my color she said she'd refund my money. When I arrived to get the money, I tried to talk to her but she literally had a crazy moment and refused to talk to me. I'm not sure who the lazy fat guy was that just sat there on his phone, made the whole exit worth never going back. Becky did cut my hair fine, just refused to fix the messed up color. Shame on the owner for allowing such behavior in a professional business!

Adri is an incredibly talented hairstylist! She saved me from my own personal hair hell and was…read moreable to successfully do an awesome color correction, bringing me back from all over dark brown/black dye to a rich brunette with highlights. She is also the sweetest, as is the rest of the staff who Are likewise just as friendly and welcoming. So happy to have finally found a talented hairstylist in Houston!.

I recently started tanning at this place and I love it! Every employee is super helpful and…read morefriendly. Tanning beds and rooms are clean. 10/10 recommend.

Before I joined Island Tanz I was a Darque Tan member. I don't think I'll be going back to Darque…read morebecause this salon has much better pricing and tanning beds. They have free level upgrades every Sunday and if you download the app it's free on Wednesday's as well. I've yet to encounter a long wait for a bed and their hours are super flexible, which I love because my schedule is always different.

SO relaxing! Calm, relaxing atmosphere, fair pricing and no pushy "you have to get a membership"…read moresales tactics. Ali is amazing! Perfect pressure, super polite and friendly.

AVOID this place: Receptionists need better training and…read morecommunication on how to explain transactions of gift card purchases and inform the customer they are deducting from your gift as well as the balance of the gift card after they deduct for the transactions. Also a lack of communication of pricing and consultation fees of $25.00 they failed to inform they are utilizing the gift card for the consultation transaction. I was told my massage was $120 but they deducted $165 from my gift card. Very bad customer service and lack of knowledge. A total headache utilizing my gift card. Karina the Supervisor talked over me trying to prove her point which is unprofessional as Manager. Granted I had to call a staff that no longer works there to see what services I did get complete because they couldn't explain that dates and times of services. You printed out a document that made no sense to me and as mentioned you must communicate the transaction along with receipt after each service upon redeeming the gift card. Your accounting is a tally that only makes sense to an employee and still then your receptionist repeated she couldn't explain the $25 fee either she mentioned it would tack off my service and once again lack of communication. Back to Beyond Beaute for me and my family..thought Id give you try but obviously did not go very well.

I was a little apprehensive to book here seeing that it only had 3.5 stars....but I must say I just…read morehad the best massage and facial of my life! Both women were very personable, listened to specific requests, and overall just did a fabulous job. The spas bathrobes were super comfy and they left you a chocolate in your locker which was a fun surprise. I had 30 minutes in between treatments so I was able to sit in their relaxing room and read. It was amazing. The only thing that was a little annoying (if I had to say anything) was the amount of times people came in and out of the room. Not their fault, but definitely interrupted the full "relaxation".

I loved everything about my experience here…read more I was looking for a spa that was decently priced and also offers nice amenities when i stumbled across Woodhouse. You are asked to come in 15-30 minutes before your service so you can prepare without being rushed. Upon arrival, I was greeted and a staff member brought me to the locker room so I could change into my robe and slippers. With your service you also receive a locker with your name on it and a piece chocolate inside which I thought was a nice personalized touch. I was then taken to the "quiet room" to enjoy complimentary drinks and refreshments. I loved the quiet room because it was literally so quiet that you can hear a pen drop. It is a nice escape for anyone who wants to enjoy peace and quiet. The service I received during this visit was the body balance massage. The massage was very relaxing and I appreciated the essential oil treatment which made the experience even more serene. After my massage I spent a little more time in the quiet room enjoying refreshments. I definitely recommend Woodhouse for solo, couples, or groups. Service was great, staff was polite and professional. I plan on going back again very soon.

I booked an appointment for a facial here. Anyhow, 3 hours before the appointment I get a text that…read morethey have to cancel due to water pressure. Um.... But the unfair thing to me is that they have a 100% cancellation fee policy meaning if u cancel on them, they will charge you 100%. They cancelled one me. I didn't get an extra facial or anything extra. That was inconvenient to me. How is that fair? I also took time out of my day and didn't go to work thinking I would be getting a facial. The other than that, the only appointment time I found are are only at 7pm 8:30pm no day time appointments. Anyways when I tried to reschedule, it was literally taking hours to get a response. I can't even comment on the service bc I not even able to reschedule in a timely manner.

She is the best! She makes you feel comfortable and good and explains every step of the process. I…read morefeel like every time I go with her, I'm going to visit a friend we spend all the time talking, laughing, and the time I'm with her goes so fast. Her job is magnificent and her prices are really good.

Hidden gem as a male was a little worried about going to a facial place but, Melanie made me feel…read morevery relaxed and refreshed and very welcome. Recommend to anyone looking to get some cleanings done. 10/10 coming back as soon as I can.

mani and pedis at Susie's are relaxing and quiet. Great service, quality products, and pleasant…read moreatmosphere. looking forward to trying the head spa on my next visit.

Love this place but their prices have skyrocketed as of late. First time I've payed to get my gel…read morepolish removed in my manicure today, last times I've never been charged for removal.. my end total was almost $100 for a builder gel manicure and in my opinion they are not worth that price. I will be looking into doing my nails at home for the foreseeable future unfortunately.