I love this place, especially how clean it always is. Staff is friendly and helpful. Maddie is a rockstar. read more

The girl up front was completely rude. She was rude with her remarks and she made the experience terrible.

I previously wrote a review and got the generic send us an email...if you want.to Know what that looks like this would be it!..corporate lied and said they sent something and never did I checked all inboxes and spam...and they finally sent this response which is basically an oh well and here's how you cancel! So of you ever wonder why you get horrible service from the brick and.morter staff ...it's because the company itself doesn't care either! read more

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The girls were helpful and fantastic. The facility was clean. 4 stars because the machine had some problems working but was fine once the girl came back in. Would recommend. read more

I restarted my membership and received excellent service from Maddie this evening. Handling the store all by herself! Way to go! read more

Palm Beach Tan - Spray Tanning Near Me - Indian Trail, North Carolina

Staff is friendly for the most part, mostly highschool girls and rooms are always clean. I understand it's a commission based job and you need to "sell those lotions". I get it, I used to work at PBT. But not everyone who walks in wants to buy a 200$ bottle of lotion, can be a little pushy. There's a younger blonde girl with tattoos who is not very friendly, always sitting on couch in phone even when customers are waiting. She never asks how you are or anything, just "last name?" Must be having a bad day or something, but don't take it out folks just coming in to tan. read more

Horrible spray tans. My daughter wanted to be tan for her two proms. Signed up - end of March, ended contract May 11. Spent $200.00 (3 sprays and a 50.00 bottle of lotion.) My daughter was blotchy and tanned uneven. Biggest waste of money ever!!!!! Beware read more

Spend your money somewhere else.... so fed up with the management at this place. The employees are always nice. But the manager is rude and so unprofessional. The beds have been covered in hair and obviously NOT sanitized properly a few times now. Officially done though because of the managers attitude today. Clearly never heard of customer service. read more

When I first signed up for the ~$15 a month free spray tan, the girl who signed me up did not notify me that you will still have to pay additional charges, like your color, tone, etc. so it was a surprise when I came in for my new monthly spray. that wasn't the issue, the issue was with the store manager. She tried to tell me that I was lying about not knowing the additional charges, but what's the point of paying $15 a month if you're adding on another 20+ dollars per spray. that's not a deal at all. The only thing persistence did tell me is you have the 25th of every month to cancel in a store manager tried telling me that I would have to pay for July's session even know that wasn't true. She was very rude and lacks in customer service, cutting me off, calling me a liar, very unprofessional. It's funny because when I first came in, the day I did my first spray tan, there was another customer complaining about how her trainee did not tell her about additional charges and they were doing a refund or cancellation of something and she was very upset so I just find it funny that the same store manager tried to tell me that the same trainee was trained correctly yet I'm having the same issue that other customer had. In conclusion, their deals suck, they don't give you anything and they just want your money. $15 a month and then $22 for color is literally the price of one spray tan that lasts a week. I still can't get over how the store manager called me a liar. Why would I be asking if I didn't know!! So if the store manager responds to this don't even try making yourself look like the victim. read more

I visit this location regularly for spray tans. I always leave satisfied with my color and most importantly, no streaking. The staff is always friendly and willing to accommodate. They may seem pushy when selling products, but have always been polite when being told that I'm not interested. The store is always clean and rooms are always stocked. By far my favorite of all Palm Beach Tan locations!! read more

If you want to waste your money you have come to the right place! 1.Rude assistant & assistant manager- if you have any complaints, they will try to turn it around & blame the customer, even though the complaints are legitimate! The manager, Nicole, cries that she is new to doing inventory & does not know how much to order & she tries to train all her new employees. Maybe, she needs training in keeping stock, not placing blame on customers when there are NO SUPPLIES, WHICH PALM BEACH TAN STATES THEY PROVIDE FREE OF CHARGE WHEN YOU SIGN UP! THIS IS A GREAT SCAM TO GET YOU TO SIGN UP!! 2. Staff will choose & place people before you, claiming the other (imanginary) person was here before you & you have to wait your turn- usually about 40 minutes! 3. Versa spray tan machine not working for 4 days straight! 4. For 1 whole week, they did not have any bronze/tan color- only clear!!! so how can you spray tan with a clear color?! 5. Tanning supplies (most salons have these on hand) such as foot covers, so your heels, bottom of feet do not tan are always "on order" according to manager, Nicole; same for the nose plugs( which you place in your nostrils in order not to inhale the tanning chemicals) are according to manager, Nicole, " on order" 6. Bring your own baby wipes, as there are no sinks near the booths & only 1 bathroom! Oh, yes, this supply is also non- existant & on "back order" according to manager, Nicloe. 7. Employees never disinfect the surface the booth's surface so athletes foot , here we come! Nor is the floor ever cleaned!- just step on it with your white towel,( yes , they actually have towels on hand- amazing) & you will see the filth! 8.Employees here work on sales; so the more products they sell the more points they get or they get written up! This was told verbally to me by a former employee that managers & district manager "get on your case if you do not sell products" which are triple the price you pay on websites. Needless, to say that is why I cancelled my membership- it is much cheaper & less of a headache to purchase Clarins self tanner or Tan Towels from HSN which are 1/3 the price they charge here. read more

THE WORST. most of the staff untrained, unknowledgeable, Managers yelling at their staff in front of customers. Minimal beds which are not too clean. Usually only 1 person working on peak hours such as week-ends and after work hours, so the sunbeds/spray tanning booths first have to be cleaned while the customers remain waiting. A franchise that should definitely be CLOSED!!!! read more