I called and specifically asked for Kathy. The person who answered said she was Kathy, so I booked…read morea 2:15 p.m. appointment. I arrived at 2:05, only to be told that Kathy doesn't even work there anymore. That left me very confused as to why someone would pretend to be her just to book the appointment. The employee then asked if I would let her do my nails instead. I agreed, and she told me it would only be about a 20-minute wait. However, I ended up sitting there until 2:55 without being seen. I finally told her I had to leave because I had a doctor's appointment in Charlotte at 4:00 p.m. and I live in Gastonia, so I needed time to get there. At that point, she said, "I'm ready for you now," but by then it was too late. I had booked an appointment for a reason, and my time wasn't respected. The lack of honesty about Kathy and the long wait despite having an appointment made for a very disappointing experience. She didn't even offer me a discount so I give a neg start I would. I drove 45 mins to not get anything done and to be lied to.

Trying to locate the salon was tricky. It is tucked away next to Armored Cow Brewing…read more I made a 10:00 am appointment but wasn't seen until 10:45ish due to the fact that only 2 people were working. That's the only negative feedback I would give - honoring appointment times. Now the nails! Elena did an excellent job and gave me what I asked for while also checking with me on color and style. Her talent is what will be bringing me back

Very nice all female staff. I made a same day pedicure appointment on a Friday, Mother's day…read moreweekend and was scheduled for 6pm, perfect timing!! The nail tech "RC" took her time and I didn't feel rushed. I had the basic spa pedicure which was $28 with regular polish, which I prefer b/c I don't like the hassle of getting gel soaked/removed from my toes. If you want gel it's an additional charge. The foot & leg scrub and massage was so good I almost fell asleep! RC was very neat and precise in everything she did. She scrubbed my feet soo soo good that they feel like a baby's bottom! The offer all the typical mail services: acrylic, gel, solar pink/white, SNS dip, waxing services, as well as 2 different tanning beds. They accept all major credit cards and cash. The environment was clean, quiet and personable. Everyone was still wearing a mask as well. There was a tech Sammy that seems to be popular and kept the laughs coming with the regular customers. I would definitely come back as it is very close to home (in a strip mall next to Food Lion) and it's convenient!

It took me almost 3 hours for a basic manicure. The actual service was not the worst but please…read morestop giving the new people customers who have been getting their nails done for over twenty years. We do not want to spend the little bit of time we do have at the nail shop all day! He wasn't confident in anything he did and he put my lotion on before he even did my nails... I washed my hands 3 times and he didn't know how to use a nail file. I know you have to start somewhere but maybe ask your customers or inform them first.

They did my ombré nails for my birthday and I was so happy with the result !…read more I defined myself to be a very picky person and he was so detail oriented and did everything so well without me having to say anything. 5 stars !!!

Rude.. I should have known something was wrong here, empty on a Saturday afternoon when all others…read morehave been crowded. I walked in and was greeted, asked if they did Gel X.. (after googling and it's listed on their site, price list, as well as the price list in the salon).. The tech just said no and moved on, I waited for a sec because I didn't think that was the end of interaction but that was it. Instead of going back and forth I decided to leave and not spend any money with this business. Just disappointing. Good luck with your business if you're intentionally turning away customers

Walked in for a gel polish change on my toes and was immediately greeted upon arrival. I was asked…read morewhat service I wanted and told to take a seat only way to a few minutes before someone came up and directed me where to sit. Ange, I hope that is her name as that is what was on my receipt, did my gel polish., she did an amazing job and was very meticulous! I will definitely be returning!

Imaye & Ben did an excellent job. I came to Lounge Nails after a bad experience with a "chain" nail…read moresalon. On a Friday at the last minute I called to make an appointment the next day. I liked the atmosphere right away. The massage chairs are new, everything is impeccable, the entire salon and bathrooms are very clean. I needed a pedi and mani, Imaye was very kind and her vibes are beautiful, peaceful, her massages on my legs were a caress to the soul. And my feet were beautiful. Ben took care of my acrylic nails. The color palette they have is very wide and varied with beautiful colors. The prices are a better deal. I am very happy to have found them. Thank you Imaye & Ben! I highly recommend them!

I came in at 10 am and asked for a new set. Ellis told me it'd be about 15 min wait. I asked if she…read morecould at least start to soak my nails off but she ignored me. She was with another client but someone could have multi tasked and started my soak off. When she finally sat me in her chair, she started trying to pluck my nails off with another nail. It hurt so I again asked for a soak. She told me it'd would take one hour to soak my nails. I've been getting my nails done for 15+ years, I know it doesn't take THAT long for a soak off. She sat took care of two other clients while I sat unattended. After waiting over an hour, I decided to leave. They showed no interest or concern to remedy the situation.

Came on New Year's Day with my mom and they were open! We picked our colors and they set us up in…read morepedicure chairs while we waited. Service was great - took their time, long good massages. My mom had some nail issues they worked on for her. No chemical smells. Will return.

The last time I visited here there was a huge spike in what I expected to pay for a fill in. 52.00!…read moreThat's almost twice the cost of another place I have gone to recently and double what they used to charge.

They got magic hands! Pedicures are pretty affordable, $35 for normal pedicure!…read more They were so sweet and so funny with our visit.

Great service! I have coming here for some years now…read more My person was CC and she did an amazing job! I highly recommend her. She holds great conversation with you and makes sure you get the best deal and service when you are with her. When you first walk in you feel like you are walking into luxury. The previous reviews are true. I was also told their other location in Charlotte is like a palace so i can only imagine. They have a whole bar in here yall!! The music selection in here is great too! I was definitely vibing. They offer complimentary adult beverages and other kid friendly juices. If you need a nail salon in the Northlake area this is the spot to go to yall. P.s. they offer a 25% discount when you spend $50 and more. Also leaving a positive review for the first time will get you $5 off but seriously their service is top notch here.

I had a great experience with the nail tech named Jacky. All of the staff were very nice, and the…read moreplace was extremely clean. Communication about what I wanted was thorough and friendly. I would definitely recommend this place for anyone who is looking for a steady nail shop to come to regularly.