Bri was so helpful in giving me a tour, helping me assess my tanning needs, getting me set up with an account and just the right products, and even getting me in for a quick "starter" tan on the spot! Everything was well-explained and getting started was so easy. It was nice to hear that their staff all go through an extensive training program to be equipped with the knowledge to assist you in your tanning journey. The facility and equipment was clean and Bri explained their inspection schedule and standards, too! read more

I called this location & spoke with Anna to ask about returning a cream that I felt pressured into purchasing. During the call, I explained my concerns and was met with a very rude response. I was told, "You signed the disclosure, we cannot," followed by a quick "sorry, thank you," and it felt like she was trying to end the call and disconnect before I could even continue the conversation. I understand policies exist, but customer service and professionalism matter too. I left the call feeling dismissed and disappointed by how my concerns were handled. Not a good vibe! I will not be signing up!!! read more

I had an amazing experience at PBT Avery and Ana are the best!!! They're always so sweet and welcoming and answer all my questions so well so go to PBT on Jamboree it's the best one read more

I signed up for the Premier one membership which allows you to use one service a month. I did this because occasionally I have an event I want to spray or tan for. My first session I ended up paying over $100 with the lotion and fee. Today when I went in for my second month service I was told I can't Go full the full offered time because after 30 days the system resets it to only allow you to go half the time. Why in the world would you offer a service for once a month and then only allow them to go half the allowed time? Im paying $30+ a month to use one service and can't even enjoy the full session time? It's actually ridiculous and I will absolutely be cancelling my membership before next month. The only reason I left two stars is because the staff is always nice. read more

Love this place for my tanning. Ask for Bri she has excellent service. I have the monthly service and it's works.

This place is a JOKE! The girls engage in flirtatious behavior, and initiate conversations on inappropriate content. Do NOT go to this place. It is filled with immature teens and young adult workers who make you feel uncomfortable every time you enter the place. I'm actually filing a complaint with the City of Tustin and the Better Business Bureau regarding the children they have working there, and their improper communications. Moreover, their awful management of their employees is even more egregious. read more

Some of the front desk employees are super nice and some are just super rude. Not sure who the blonde one is but she's super rude! Anyhow, the package pricing they offer is ok however they don't tell you about the tanning tax each month so the price they advertise make sure you add $10 more dollars to that. The 24 hour rule is ridiculous since they close at 7pm and sometimes I'm not off until 7:30 and I can't go back if I tanned at my lunch and sometimes I need to come in earlier than lunch time. The beds are not as hot as they should be which makes me need to come more often, maybe that how they get you to pay more. read more

Everything ! Absolutely love coming to this location. Manager Staff especially EMILY is the best ! Salon is ALWAYS clean and all staff are very nice and helpful ! read more

My package at Tropic Tan was transferred here since they closed. I enjoyed Palm Beach Tan. It's a larger place. The tanning rooms are nice and clean. The employee working was very helpful. I don't tanning to often so I'll have to find the right package that fits my schedule. I miss my friends at Tropic Tan, but will make new friends here when I get my tanning package. read more

Great place. Everyone who works there is really nice. Been going here for years and never a problem. Highly recommended

I been to a few locations before and never have I gotten a service better than the one that I got most recently. I believe his name was Vince or Vinny, I can't remember well but he walked me through the different products that they had and recommended me the one that was just perfect for my skin. He definitely knew what he was talking about. Most of the other places I been too are not as knowledgeable. Grateful to have came here and will be definitely returning. Thank you Vinny and team. read more

Clean and friendly environment. Also next to a really great pizza spot. Since Tropic Tan closed my tanning package was transferred here. Located in a big shopping center with lots of parking and endless shopping surrounding the area. I am still welcomed, greeted and always with smiles like it was my first visit. I appreciate you all at PBT. Always a returning customer. read more

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If an even tan is what you need then this is the place to come. Prices are reasonable, staff is helpful. Parking is easy. Beds are nice.

Marilyn is AMAZING!! She is so sweet, kind and super helpful! I've been coming to this location for a few years off and on so I've met lots of their staff but she's the first person that really explained the different beds to me. My wedding is in less than a week and I want to be really tan and she took the time to give me options on different memberships to get to the color I want. Love her!! read more

Gabbi and Emma were absolutely amazing! Their service has been the best I've experienced in the past year of coming here. Gabbi was attentive and patient, taking the time to thoroughly explain the spray tan instructions. Her kindness and professionalism truly made my day! read more

JENA IS AMAZING & Her customer service is always outstanding, She is very accommodating & helps & answers any & all my questions. Thank u Jena for being awsome, I appreciate u read more

The girls are great. However, it's been a month since some bulbs have been replaced, which is ridiculous. I've been tanning there for almost a year, and it's nothing but excuses on behalf of management regarding getting the bulbs replaced. I don't pay $100 per month to have this take place. Moreover, their corporate tanning rule that you can't tan until 24 hours has passed is a nuisance as well. It's very manipulative, because let's say you work and can't get in until 5:30 PM on Friday night, then you can't tan on Saturday even if you want to, due to them closing at 4 PM. I'm an adult, and I can decide how often I want to tan. In conclusion, take care of the bulbs in a timely manner. A business relationship goes both ways, for you take my money and I expect the bulbs to be installed in a timely manner. read more

The renovation/remodeling project is becoming a joke. Painting few walls & doors should be a 4-5 days maximum. It has been over 3 months, place looks like shit, no mirrors, shelves for personal items, whoever is in charge of this is awful. This whole thing decreases the tanning experience tremendously. I'll be soon pausing my membership until the Fall, hoping you'll find enough funds by then to finish your Brobdingnagian project. read more

my absolute favorite location, the staff is so amazing. the manager angelina is so sweet and emma and daniel always make sure i have the best experience each time i come in, if i could give a ten star review i would! read more

Over 4 years ago I made a visit to this location for a quick spray tan. I wasn't thrilled with the wait times, customer service or the actual quality of the tan. I vowed to never go back after that horrible experience. Last week, the new store manager reached out to me and let me know that the store changed their management and upgraded their machines. She offered me a free spray tan or a month free of tanning beds. I decided to take her up on the free spray tan since I had an event that I needed to attend. From the moment I walked into the store, Tyler was nothing but informative and helpful. He was very detailed when describing the tanning mixtures and did a great job of explaining the machine to me. My overall view of this location has changed drastically since my last visit. I will absolutely be going back. A big thank you to Bronte who provided excellent customer service. read more

Kudos to the most patient girl that worked Thursday August 29 at 6pm. So many people and she was calm and let all of them come in even if they weren't going to be in the booth til after closing time. You did a great job! read more

My favorite salon! Been coming here for over 3 years and it never disappoints! friendly staff and great products :)

Typically, I tan at a salon closer to my home, but I received a coupon from my friend to go here, so I thought I'd give it a try. I love the fact that you can use any of the beds! The salon is always clean and can usually get me in right away. The parking is convenient and always available. It's also located near many other shops and restaurants. The cherry on top is the energetic store manager, Destiny. She has a way of making you feel like you've been friends forever. She's definitely a great addition! The only thing I don't like is having to wait 24 hours between tans. I think being able to tan once a calendar day is a lot easier as far as fitting into my daily life. Overall, it's a great tanning salon! I would definitely recommend it! I will be returning again next summer. read more

Palm Beach Tan - They have really cool modern beds! - Skin Care Near Me - Tustin, California

This location is not it. ! The customer service provided here is awful. The front desk girls are snobby and rude. I came in for a spray tan for my birthday paid $70 and I am NOT SATISFIED with the quality of the spray tan I got. I told this to the girl named" Kelli S" and she just stared at me blankly (stupidly tbh) like I was crazy or confused and then said there was nothing that can be done ??? "I'm sorry I really don't know what to tell you. Uhhh yeah sorry not much I can do" She also said that no one else had complained but regardless , she was super dismissive of my concern and not helpful in the least. She also lied and said her name was Brittney so she wouldn't have to give me her real name Kelli !!! Liar I asked if I can get an additional spray to tone the uneven, blotchy, chalky spray I paid $70 for and was told no. I literally had to rub the spray tan with my hands when I got out of the booth to try to even the shitty spray I got. I also asked if I can get a discount or credit toward my next visit and was also told no?? Not a good experience and the price is not worth it. Rockstar Spray Tan is the way to go and cheaper! read more

Palm Beach Tan - Receipt copy - Skin Care Near Me - Tustin, California

Horrible service, I came in yesterday to re open my membership and the front desk attendant said the wifi wasn't working though he didn't try anything to fix it and was still able to check other members in. Additionally, after waiting over 30 mins he ended up just saying "you should just go to another salon". Trust me, I will never be coming to this location ever again. Customer service doesn't seem to be their main priority... yikes. read more

I have been coming to this Palm Beach Tan for yearssss and I have to say, the current team that's there is INCREDIBLE! Bronté is a manager and she's SO helpful, quick, and just freakin smart. Tyler is literally sunshine and all smiles and is so helpful. Candace and Allie are also delightful! I just had to make it public that I love this team! Thank you guys for always making my day. And making me tan. Lol --Chrissy read more

Palm Beach Tan - Skin Care Near Me - Tustin, California

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Just signed up for an unlimited spray pass. I've been going to Itan for the past year never being satisfied with my colors. Kelli was not only great on the phone but also super friendly while helping in person! I was also very impressed with all the prep goodies they give you in the room. The color Kelli recommended came out great! read more

The worst service ever! I had an allergic reaction after their spray tan. Didn't make big deal out of it. Just decided to close my membership, apparently you can't do it over the phone, so I did an online form.Im not sure what happened after, but I got charged this month again! Even tho I Closed my account!!! I called them multiple times, they told me they were gonna give me a call back, and they never did. Called The costumer service and they are not responding, even tho it's their open hours. I'm not sure what to do to get my refund, but I'm never coming back. read more

I've been as pale as a ghost since the COVID lockdown in 2020. I just started coming here last month and I am already getting pretty dark. Everyone is nice at the front desk and the beds seem a lot more powerful than the run down tanning location I used to go to in Anaheim. Bonus for being about 10 minutes from my place in Irvine. read more

OMG I've been coming in for the last 3 months and WOW !! I have such a beautiful amazing tan !!! I love my girls !! ‍ OMG I love this place !! The variety of tanning beds are amazing !! I especially need to give a HUGE shoutout to Miss Ashley the store manager !! She's so beautiful amazing and awesome Since you reopened she's been busting her butt doing everything exceptionally well !! And never complains and is always I a great mood. Her product knowledge is off the hook. I will never ever go anywhere else again !! Thank u read more

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This is absolutely the most unethical company I have ever dealt with. I was told that I would pay a certain amount for a partial month and i could cancel anytime. I did cancel before the time I was given. and still for 2 straight months was billed $100 each month even when I had cancelled. I called in 2 times to do this and was told, "ok we have cancelled your package" (I didn't even mention how rude this girl was, which I had a candid conversation with someone else who was treated the same way) That aside, now this company is trying to say that I am wrong and will not reimburse funds that were taken our of my bank account. I am asking for the surveillance and phone recording which I hope to see asap. SCAM of a so called "company" Advice: Be careful what they try to sell you on. As cautious of a person I am, I was still ripped off. read more

I probably spray tan once a year so I don't look like a ghost on vacation. $66 for spray tan??! Inflation is real. Still in awe that I just paid that much. Crazy. read more

Came in on Monday (8/19) to use the yelp offer. Please refer to my picture. The coupon says tan all month for $14.95 or chose from sun or spray tan. When we talked to the young, blond girl she said it was a combination deal. She told us that we need to pay $14.95 for the "tan all month" in order to get the free sun or spray tan which is not what the yelp offer says. Did not feel that arguing so we took our business elsewhere. read more

It's super easy to sign up but they don't Make it easy to cancel. You can't call over the phone to cancel. You have to go into the salon to sign something or go through hoops on a website and wait 3-5 days for a reply. When I signed up I was told I could freeze it or cancel anytime "She said just let me know" Called and not so Easy to cancel. Don't sign up!! read more

The worst tanning salon ever!!!!!!! Don't waste your time, beds are crap, service is crap, you'll be waiting here forever to get your turn. I'm shocked they're still open and have customers. There are much nicer places that have quality staff and beds near by. read more

I needed a spray tan & got what I came for. A little pricey in my opinion. Girls were helpful.

I have been coming here on and off for years. Most of the staff are nice and accommodating. I'm kept up to date on the new products on the shelves and new plans available. Destiny, Dakota and Cameron are super sweet. Funny, too! It's nice to come to a place like this for "self-care" and be treated like they are happy to see you. The store needs updating aesthetically, but otherwise, a clean place. read more

I came to this salon to tan for my vacation coming up soon. I was treated extremely pleasantly by Melda at the front desk, she was very kind and knowledgeable about all the products and the salon in general. Love this location! read more

How is it that all PBT that say they're open but no one answers their phones. It's unreal we pay close to $100 and some more and yet these guys deliberately don't answer their phones with zero notification if they are closed or not then they cry and complain if you want to use one minute more of electricity. This franchise is horrible read more

I have been to a few tanning salons in the area over the years but this one is the best. The tanning beds and spray options are outstanding. The customer service is awesome! Very friendly and professional staff. I like that they make great suggestions for the products they sell. Not the most affordable but the quality is right there. read more