Palm Beach Tan Tustin has an amazing staff. Bronte, the manager, has been assisting me with all my needs from questions, recommendations, to tanning products. Her customer services skills are impeccable. She makes you feel cared for and truly takes her time making my tanning experience the best possible. Bronte always greats me with a kind smile and friendly attitude. I highly recommend working with Bronte. She deserves all the success for her hard work and compassion for her customers. read more

Pay for "unlimited" and be limited in how you use it. I'm trying to pair this up with my work schedule before summer hits and coachella and I went in at 1:00 pm yesterday before work.. tried to tan today at 11:00 am and she couldn't allow me.. 2 hours?... and so I'll miss a full day somewhere. Her sympathy thing was I can come back at 9 before they close, but then I would have to wait again.. till 9 pm.. no flexibility..and so I drove there for nothing, pay for unlimited to be well, LIMITED.. and I fully understand the safety reasons for waiting a day, but to not allow flexibility in regards to life schedules, they shouldn't say it's "unlimited." Another down side to this location now is their near by shop was closed and this one seems heavily busy now.. every time I have been in there is 3-4 people waiting, I can never get a lay down bed.. I signed up merely because the super sweet girl in the beginning offered a greater deal then what I usually pay.. however I'm seriously considering the rock n roll tan in Newport.. they're unlimited option is $50 less so not being able to tan as my schedule permits wouldn't feel as much as a waste. read more

Destiny you are awesome! Super friendly and helpful. Thank you for helping me get set up for my wedding tan!!! See you soon!

I was not very happy with this location at all. I used to frequent the Tustin location off Newport ave before it closed, and generally thought that it was a very good spot. After coming to this location for a short period, I felt there were a lot of things that could be improved. When I was given my initial tour of the facility, one of the first rooms that they showed me had a folded towel and a "just cleaned" (something to that nature) sign on it, but it was obviously still very dirty so the girl took the towel and sign off and said "oops have to go back and clean that one". Which gives you an idea of the standard of cleanliness of this location. I have come a few times when they are busy, and there has usually been only one girl working, so she is rushing back and forth trying to deal with customers and cleaning the beds. Pretty sure the beds are not being immaculately cleaned as she rushes back and forth. And there are very few stand up bed options, none at the lower levels, which I would prefer for sanitation reasons. They really need to have two people working the desk in the evenings when it gets crowded. The lowest level memberships, the "silver", are very inexpensive which can get you in the door. There are 3 silver beds available with a max time of 20 minutes in this bed. You think, great 3 beds, right? NOT. While I was there, 2 out of 3 beds were "under repair", but oh wow they are offering upgrades for extra charge if you don't want to wait in line for this one available bed. Customer service is hit or miss here. When asking for info on the beds, the girl I spoke with had no clue. Some are friendly, others are very blah unless they are trying to sell you on lotion or upgrades. This place has the potential to be awesome. Good location with plenty of parking, inexpensive options with a good variety of beds. With a membership here, you can also visit the many other locations which can be very convenient. read more

Out of area. Thought I would give them my business. Without a "membership" they charge $45 for 1 High Pressure Session! OUCH! Told them "no thank you!" Most places appreciate one time tanners! At least from what I have experienced over the last 5 years tanning all over LA & OC. read more

Best first time experience ever! I always had second thoughts on bed tanning and especially lay down! But the team and DESTINY made it so much easier and I cant thank them enough! Destiny is super nice, informative, friendly, and she always welcomes me with a smile. Great team, great work! read more

I wanted to give a shout out to the Tustin Palm Beach Tan. I am from out of town flew in from Dallas Tx for a wedding and needed a spray tan before the wedding. Brontë was Awesome Super Helpful!! She helped me find my account and figured out which spray tan color I usually get. I really appreciated her going Up and beyond to help me out! read more

This place is great, the staff is nice, the salon is super clean and most of their beds are pretty decent except for that horrible coffin one in the back. I would give 5 stars but their hours are horrible, all Palm Beach Tan locations changed them during covid and haven't returned to normal hours. Good luck going after work Mon-Fri, they close at 7 and are packed. Saturday they close at 5, Sunday they close at 2. This location is always busy, good for them bad for customers. Unless you have the luxury to go in the morning or early afternoon before 3 it's almost impossible to get a diamond or platinum level bed. Please change your hours back, I've been a customer for years and would hate to go somewhere else because of operating hours. read more

I've been a customer at this location for many years. I have to say that Brontë is a kind, knowledgeable, professional employee. She is always so welcoming. Tonight I came in and she was enrolling two new clients and professionally handling other clients who were waiting to be signed in. I witnessed one client being rude and condescending to Brontë. Brontë handled the client with class and kindness. Customer service is often times a difficult and thankless job. Brontë should be recognized for how well she handles customers including the not so friendly ones. I will continue to be a faithful client and continue to recommend Palm Beach Jamboree to all my friends and family. read more

This place was referred to me by one of m co-workers. The other day I realized I was not even close to being ready for stagecoach with my ashy legs that have been hibernating since last summer. Stopped by this place and I was greeted and quickly given a tour and instructions of the process of tanning. 5 minutes later I was laying in the bed taking in my first session. The experience was quick and great. The young lady who helped me was very helpful and nice. The location is in the Ralph's shopping center and there is a lot of parking available. Limited seating in the lobby but no worries as you rarely do have to wait for a bed and when you do they rotate you in as quickly as possible. read more

So I came in here 20 minutes before close and I was kind of nervous the employee was going to be irritated that I showed up right before close. Instead I was greeted by the sweetest girl ever. Destiny was kind, knowledgeable, and helped me find a vegan face lotion. After that she throughly explained how to use the bed she put me in. I'm just grateful I had such a lovely experience after a hard day at work. I HIGHLY recommend this location! read more

Absolutely love this place - the staff is always beyond friendly and attentive! Destiny (the manager) and Tyler always chat with me like I'm an old friend and greet all their clientele with the warmest smiles. The pricing is competitive, the salon and each room is always meticulously cleaned, and (I'll say it again because it bears repeating!!) the entire team of staff are so wonderful!! They're also great about educating you on the process and all products if you're unsure, unfamiliar, or new to tanning, but never pushy or trying to upsell. They're super awesome all-around and I'm sure you won't be disappointed! read more

They need new management. Ashley is extremely unprofessional. She talks down to the customers and her staff. And she makes you feel like an inconvenience. I couldn't believe I witnessed that today. It's unlike Palm Beach Tan to have employees like that. Yikes. read more

So great to see peoples smiling faces with no ridiculous mask mandate. In addition extremely clean Diamond bed red is phenomenal, Staff extremely friendly and quick easy parking. Wr are tempted to drive from LA to tan from now on better quality in all categories THANK YOU! read more

Be careful when you get in a contract with these people. I was paying $75 a month for a spray tan membership. Every time I went in, I was paying $20 on top of the membership fee. (Which was in not way, shape, or form, disclosed to me upon the contract purchase), so I cancelled it, because there's no point in having a membership. They continued to charge me and I went in today to find out I had a $200 balance. I don't mind paying it, I just feel like this place will do anything to scam you, up-sell you, etc. KNOW WHAT YOU'RE PAYING FOR. DO NOT RELY ON THE INFORMATION THEY ARE TELLING YOU, ITS INACCURATE. Kelsey was very sweet, and I know this is in no way her fault, but be alert. read more

WARNING DO NOT GO HERE *** I would say what they do is akin to buying a used car... They will upsell on everything, tell you that if you want to get a good tan you need the best. Nothing will work except their lotions and their best beds. Ok fine, I fall for it get what they say. I figured, well if I don't like it I can just cancel; As it says everywhere cancel anytime, 30 day money back guarantee. Well, that would be incorrect; just like a sleazy used car salesman they did not quite go over everything. You have to be charged for one month first before you can cancel... HOW DOES THAT MAKE SENSE? AND THERES MORE! The free spray your supposed to get with your monthly membership I was told by an employee ( after I already signed up and had gone a few times) that it would do nothing to make me darker. Only if I upgraded the free session for additional 30 dollars will I really see any results. SO another lie.... and sleazy upsell move. And to top it off I usually use the stand up beds only. However sometimes they are busy and not available ok fine. However one day the wait was so long I had to do a lay down one... Not a fan of it but whatever it works and I didn't want to wait for one. I lay down, tan for the time allowed. I'm about to get out of the machine and I turn my head and notice in the corner of the bed a BUNCH OF F****ING PUBIC HAIRS! I was laying in a bed of pubic hairs.... Pretty sure when the fan kicked on it blew one in my MOUTH! I told them they said "oh sorry about that we clean them after every use"... Ummm obviously not good enough. SO in conclusion go anywhere else but PALM BEACH TAN! Went got a spray tan for 25$ and it turned out amazing ! I will be reporting them and posting this review on every site I can find. read more

This Palm Beach Tan location in Tustin on Jamboree Rd. is hands down the best place I have been. Your Staff is always happy, friendly, helpful and beautiful. Their tan's alone are your best sales tool. Kim and Ali's tans are flawless. Add, the big friendly greetings and smiles and you can't help but feel great when you leave. No matter how busy they are, they never waver from their cheerful, upbeat attitude and they are always happy to take all the time you need to make sure you understand the tanning beds and another sunless tanning pod. They also know all about your products and what they do and which is best for each person. Give these young ladies a big, fat, raise! They are your bread and butter. read more

It's a new life in a new town, but same awesome PBT experience I was hoping for. I felt right at home with great help from Destiny- who is very enthusiastic and super thoughtful. read more

Fantastic Salon! I go there often and the staff is always super nice and Helpful! Thank you Destiny for such wonderful service!

These stars are for Ms. Ashley! She is here everyday-all day-open to close! In the hustle and bustle of people wanting to prepare their tan for summer, on top of her working alone, she always continues to have a smile on her face! I know times are hard right now but she deserves a huge hug and a huge raise! We love you Ashley! read more

Palm Beach Tan - Skin Care Near Me - Tustin, California

Destiny the studio manager is the best! She is so helpful and always wants the best for her studio members. Highly recommend :)

I've heard mixed reviews about Palm Beach Tan, but this company provided the absolute best experience I've ever had tanning. After coming here, I would definitely recommend this tanning salon to anyone I know and I will be coming back. My tan has never looked better, and the consultants helped me pick out the perfect skincare products for my tan. Nick explained and helped me with my spray tan, and Austin made sure I got the absolute best discount on products I actually love to use. I really like when someone takes the time to explain how something works and they actually break it down - that is exactly what Austin did. He explained to me how all the products I got would increase my tan and also maintain it. I was very satisfied with both of these young men and their value of pleasing the customer. One of the other good things I noticed about this tanning salon was that it was really clean. I always pay attention for the aspect of cleanliness whenever I go to get any type of service done, whether it be hair, nails, waxing, or tanning. This is a key element for me to be a returning customer. I've been spraying for a while now, but this store completely won my business. The staff brightened my day and I am so excited to return for my next visit. Customer service like I've never seen it before, and their prices are soo low. Your first tan? FREE! And they have KILLER promotions all the time. The first one I used I filled out a survey from my first visit and I was able to send all my friends a coupon for their own free tan. Overall Palm Beach Tan has been by far the best tanning salon I've ever gone to. So if you are thinking about getting a tan, you should definitely try out this awesome location. read more

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I have been to this location many times, and each time I go everyone is very personable and friendly. The manager, Destiny, is super knowledgeable about tanning and skincare. The rest of the staff is knowledgeable as well about skincare, Cameron helped me, and will always give a recommendation, even to tell you not to go as long to protect your skin. I highly recommend this location! And it's not too far off the 5 freeway so it's easy for me to jump off the freeway on my way home from work. read more

Christian and Leah at the Irvine location are the best!! They both are very welcoming and made my tanning experience easy. Customer service is great. This location has had a lot of turn over but I truly hope these 2 stay!!! read more

I can't believe I'm sharing my secret for beautiful, even looking, golden skin!! It's not just any tan --it's Palm Beach Tan! From the moment you walk in you are welcomed with a warm hello (even at 8:58pm when they are about to close). The salon is always clean, never a long wait, great products, best beds out there (trust me, I've been around), annnd the sweetest staff! I truly trust their recommendations with products and spray tanning advice. Their product knowledge is definitely on point. All of the staff from Costa Mesa and Tustin locations are just perfect for the job! They are driven, passionate, and extremely knowledgeable of their business. Stop shopping around! Again the staff is exceptional, especially Kimberly! read more

If you're goin to get your tan on and live in the area or are even just looking for a badass spot with a great staff, look no further!!! This location is amazing! Not only for the quality product, tanning machines and environment that they produce, but most importantly for the amazing staff employed here! Ali and Kim are hands down two of the most knowledgeable staff possible on the subject of tanning, but more over are simply delights to be around! But that is not to sell the rest of the staff short because they are all awesome!!! Thank you ladies! Look forward to seeing you soon! S.W. read more

First and foremost... the staff is AMAZING! The manager, Kim, is great and gives advice that you can trust! She is the absolute best manager that this store has EVER seen, and I have been coming here since I moved to California 2014. if I had to choose between the Orange location and this location, I'll choose Jamboree 10 out of 10 times. Besides the amazing customer service this store is extremely clean, I could literally eat off the floors, which I really appreciate. Love this store, love the staff! read more

Palm Beach Tan - Skin Care Near Me - Tustin, California

I will drive out of my way to go to this location even if it's not the closest one to me when I'm out and about. The staff is so welcoming and helpful, Destiny is everything you hope for in a manager. She is so informative, makes amazing recommendations without being pushy, and she's just an all around joy to chat with. Everyone else I've encountered has been just as wonderful, you always get a warm greeting at the door, no matter who is working. I always go for the spray tan, the membership package pays for itself. Great product, great staff... you can't go wrong here. read more

Stupid! I just wanted one session in a regular tanning bed. They said they have $25 beds but they don't do anything at all?! What?! The bed that actually works is $55!!...for a tanning bed. Stupid! read more

This is a great place to tan. The management is friendly and welcoming and go out of the way to meet each person's tanning needs in a clean, prompt and quick way. The employees are also very knowledgeable about the products they sell. I have been very happy with the products I purchased. I strongly encourage everyone to try this Palm Beach Tan location. You will not be disappointed. read more

I feel extremely Bad! First i went to spray tanning and they don't give me the pads for protect my feet and know I am with my feet soooo orange :( And the manager explain me how I fix the problem! And you know what, she said , please use WINDEX for cleaning , and i do it, I don't have more options! right now I am with a crazy allergy in my feet ..! :( for the windex Second they don't give me a accelerator for my spray tanning , and know I need to wake up at 4:30 am for take a bath!!!! How you do that to your customers ! Today was my only day for sleep , because I have 2 littles babies! Very bad experience ! Very bad customer service! :( read more

This PBT has the best overall quality I've found so far- for my sample I've surveyed about 5 of them. This location is my go-to if I want a good tan. The sprays here I haven't tried but their beds are great. PROS: Relatively inexpensive ($20/month) Quick service (mostly) Clean beds Consistently CONS: Constant upselling Even when you say no... They keep trying... r_r It's very annoying to be put in that situation EVERY TIME. It'd understandable that they like to introduce products but there's only so many ways to say no nicely. A handful of times I've spent more time trying to explain why I don't NEED to have the newest lotion and that I'm okay with missing this exclusive, once-in-a-lifetime 10% off.. T.T read more

Palm Beach Tan - This $20 offer is amazing !! - Skin Care Near Me - Tustin, California

I signed up for spray tans but u can never get anyone on the phone to make an apt or ask when is my next tan ridiculous honestly someone throughout the day should be able to answer it my first experience inside was great but now this is crazy even if I wanted to upgrade I have to go inside and who knows if they are open Carla bergman read more

Not only is the staff amazing but they are professional! Being new to tanning, they made the process easy. I highly recommend checking out this location as they have so many options! Thanks ladies for making me feel welcomed!! read more

This is by far the worst location and I've been to a few. I was excited when I moved to Tustin and this location was right across the street, but it was always a nightmare because it was always crowded and the girls push sales to hard..Not only that, but I had a membership for years and sometimes one month I wouldn't go in for a spray tan and instead of it rolling over they just take your money. I've been told multiple times by different people that I would have until the 2nd of the following month to use the tan and at this location there's this blonde girl with awful nails that was like no sorry. No personality no nothing just flat out no. Definitely not great at costumer service here unless it's pushing product. Today I went in and after my interaction with the girl in the front I decided to cancel. Never going back. read more

I am new to Tanning so I stop by to check this place out, Bronte and Tyler were so helpful and made me feel really comfortable they explained the difference between all the lotions and the importance of skin care, they showed me around the salon with no pressure . I definitely recommend this place for all your tanning needs read more

Fu** this place!!! Pathetic af!!!! Non of the employees are on the same page!!! Even after canceling as of 9:30 with Kayla, who assured me they would waive off the late fee of $10 and I would NOT be charged again!!!! The manager who is brainless calls me and tell me otherwise!!! Says I am still going to be charged for November !!! Wtf!!!! Are you kidding me??? You guys are a piece of sh**!!! The reason for me cancelling is because I travel from Torrance all the way to Orange County to spray tan & I always call prior to ask for closing hours and to ask about the spray tan machine. I show up that same day & they tell me it's not working!! Screw you guys!!!! read more

I have to say I been to a lot of tanning places and this has been the best example of excellent customer service that I've received with Bronte. I will be coming back read more

After canceling my account they continue to charge my card. Their excuse.... We don't have a valid CC number to cancel your account. This is confusing because they continue to charge my card month after month. After speaking with the District manager (no help at all) I continue to get the run around. They want a new CC number to charge but are actively charging the current one. This makes no sense and sounds like a SCAM! Beware of this location and all of Palm Beach Tan locations if this is their billing practices. BEWARE...... BILLING ISSUES.......... SCAM...... go to another place where they take care of their customers. read more

Good customer service when they know your name and preferences! Thank you for the personalized service!