Absolutely beautiful, clean, lovely house, and friendly host! We loved staying here! Perfect for…read morefamilies and groups.

From the owner: Best Breakfast and bed on Orlandoread more

I have worked in property management for 15 years. I have managed everything from section 8 housing…read moreto large class A commercial assets. If you're an owner seeking a manager or a family looking to rent a short-term rental, I would encourage you to NEVER do business with Florida Sun Vacation Rentals or Brian McGonagill. My mother booked a family vacation at 2180 Philippe Parkway in Safety Harbor one of Brian's listings through VRBO in July of 2025 for a 6 night Thanksgiving getaway for 3 families. The cost was well over 3K. We were flying from Minnesota with small children and were very much looking forward to our trip. Upon arrival to the home 11/25 there was a strong odor of mold, it was dirty, the grass was dead, the pool was cold, even the rope swing was falling apart. Nasty dirty handprints all over everything, furnace grates covered in dust, it honestly smelled like my college fraternity house. My mom called Brian immediately and explained the issues. His response was: were you expecting a beautiful home on the beach with an ocean view? He then offered to do nothing. I was able to quickly find a home 20 minutes away on Airbnb at a similar price point. Before leaving we took photos of Brian's rental to document the condition and left. The new Airbnb owner had someone cleaning up the pool when we arrived. It was clean, beautiful, and saved our vacation. The following morning 11/26 my mother called Brian to try and resolve the issue. He was so rude and all he would do was argue. Based on my industry experience I took over the conversation. All he wanted to do was argue about the homes condition, and all I wanted to do was to work out a reasonable agreement with him. The situation wasn't ideal for anyone. My mom paid approximately $500 as a deposit through VRBO and sent Florida Sun the remainder by check which is allowed on VRBO. This offers much less protection as a renter. Airbnb doesn't allow this. Brian mentioned several times that Airbnb is horrible because it doesn't protect him, he also stated he was getting off VRBO as well. He only wanted to do direct bookings. He has "more problems then ever these days" and said "people like me shouldn't rent other people's homes." I have rented many short-term rentals and never had an issue. Brian and I had another exchange at 1:30 pm on 11/26. I was trying to reach an agreement. He was still so rude. Saying I was asking for a bribe, telling me I was fishy, and overall taking 0 accountability. Finally, he agreed to refund exactly half the money if we agreed to sign a document indicating we wont leave nasty reviews. I agreed and we had a verbal agreement. I then called once and texted twice from 4:00 pm to 6:00 pm on 11/26 to see how he would deliver the funds and we would sign. No response. I texted him at 8:41 am on what was now Thanksgiving 11/27. It was a pleasant text checking in on how we were going to complete our verbal agreement. He flipped off the handle and said it was completely unacceptable to contact him on Thanksgiving. Dude, you didn't respond the day before? As a 15-year property management professional I'm on call 24/7. That's the business. We had a one for one text exchange where he claimed I was now harassing him and continued to write long rude messages to me. He denied we made an agreement to refund half the money. At this point we just tried to enjoy our vacation. We had opened a case with VRBO right away. They have a 15 day waiting period to review the claim. We provided pictures and all the information VRBO wanted. On 1/3 Brian emailed my mom indicating the case was closed and he wasn't going to do anything. Another lie by Brian. The case was still open. My mom continued to work with VRBO and recovered $987 from them. She also filed a case with Mastercard to secure another approximately $500 which gets her close to half her money back. She wasted several more hours to accomplish this. Brian McGonaill gives landlords everywhere a bad name. His customer service skills are nonexistent, and he clearly doesn't maintain his properties. His comments on how Airbnb and VRBO don't protect him say it all. His product sucks. If you're an owner I would advise you to find a capable manager. If you're looking for a nice family vacation DO NOT book with Florida Sun, and if you really want to, I would suggest using a CC to protect yourself at the very least!!!!

Be careful The owner filed a claim for an old dent in the…read morerefrigerator in the amount of $ 1,300. There was a dent upon arrival, I had no information that all the problems that were in the house I should photograph. I photographed only the blinds that fell and lay on the floor and this prevented their use, some of the broken blinds on the cornice lay before our arrival, we only added a few fallen to this stack! And I sent a photo of the blinds to the owner. The refrigerator worked and it did not interfere with my stay. The apartment had many flaws and poor quality cleaning, but since I needed only for an overnight stay, I did not make claims. We also had problems with the entrance, we were given the wrong code for the door and we could not contact the office for more than 15 minutes. I have been renting houses through airbnb for a long time and have never had any complaints against us! For the first time I chose an apartment with practically no reviews and now I understand why! The owner does not act decently, demanding money for what we did not commit. We strictly followed the instructions that were provided to us, and when there is an obvious attempt at fraud, it is very unpleasant! I want warn other clients from such owners who are trying to cash in on the guests!

My family and I were invited for a birthday party this weekend and we had a great time. I was very…read moreimpressed at the attention to detail that was put into this house. The dedication to bring to life every individual room was amazing. Yes, some of the decorations were worn but it's expected with time. The owners showed up right away when called to fix anything that was broken, not working right or anything we needed. They even delivered ice cream for the party. I would definitely recommend Sweet Escapes. We will return, will also like to check out the other Escapes. Overall, an amazing experience. Thanks Nicole for the invite.

What a phenomenal experience! The house is amazing but what made this so enjoyable was the staff…read moreand quick response when I contacted them during my stay. Alyssa was AMAZING! My twins enjoyed their "Sweet 14th Birthday Party" and our guest loved the estate. I will DEFINITELY book again, but probably Great Escape...lol We had a blessed weekend and we are so grateful for your business. Sincerely, Nicole "Brown Sugar" W.

My best friend just traveled over 24 hours from Scotland to Orlando with her husband and 8-year-old…read moreson, only to arrive to one of the most shocking hotel experiences imaginable. After such a long journey, all they wanted was a safe, comfortable place to rest -- instead, they were given a room with a broken door lock. Maintenance came to "fix" it, and it broke again within three minutes. When she went to the front desk for help, Tyler told her there were "no other units available" in a huge resort with hundreds of rooms. He even said, "It's on the second floor -- it's not like someone will walk in." That is absolutely unacceptable. A woman traveling with her young child should never be told to "just deal with" an unlocked door -- especially after flying halfway across the world. And the lock wasn't the only problem. The room was in terrible condition: A fist-sized hole in the bedframe A dishwasher hanging out of the cabinet A filthy, disgusting balcony that clearly hadn't been cleaned And generally rundown, unsafe conditions throughout When she pointed these issues out, staff claimed these were "not reasons" to move her. She ended up having to pay for another hotel (SpringHill Suites) that same night, just so her family could feel safe. This is not just bad service -- it's a complete failure of basic safety and hospitality standards. Refusing to relocate a family because they "booked through a third party" is an excuse, not a justification. If you value your safety or even basic respect, do not stay here.

As a devout Traveler who was anxiously looking forward to our trip, I must say that I left our stay…read moreat this "resort" feeling underwhelmed. The 3 bedroom unit that we had was beautiful for the most part with two deep soak tubs in it. However, Out of all 3 TV's in the house only 1 worked for our entire stay. The shower drained cover was broken and the ice maker didn't work. I reached out to the front desk and was just told to play around with the remote as If I had not already done that initially. The location is pretty deserted so I do recommend having a vehicle or renting one for your stay. We were placed in a third floor unit which can be a bit cumbersome with luggage so if you have any mobility limitations definitely be sure to voice that at the time of check in. The mattress in our unit desperately needs to be replaced it was like sleeping on box springs its was so thin and squeeky. When I go on vacay and am anxious to get back home before the vacay is even over that's definitely a red flag. This property has potential but I don't see myself referring them to anyone time soon.

Soul haven ranch is the kindest people and greatest hospitality in the Winter Garden arearead more

Being a novice around miniature horses, Susan made my experience at SOUL Haven Ranch such a…read morepositive and joyful time. She showed the volunteers how to be successful when it comes to working with the minis. These same techniques can be applied to everyday situations. Not only did I learn about minis - I learned about truly being present.

Looks sketchy in the daylight, but was a nice place inside…read more Check in was easy. Staff at front desk was nice and helpful. We made reservations thru Airbnb. A few issues during our 2 night, 3 day visit: AC didn't work properly, horrible coffee, ice maker in refrigerator didn't work, refrigerator filter was out, we had to pay a cleaning fee but clean up and do laundry before we left. Was a quiet sleep, but I was exhausted from driving so..... The pool was warm, not a way to cool off anywhere on a hot day. Also was told that it was $100/day to use the pool!!!! We didn't pay, but it wasn't advertised as costing more, so..... I probably be back here.

Overall the pictures are a lie. It's very spacious for a party of 8 however very dirty. The reviews…read moreare pretty honest and the hotel just needs a deep cleaning. Our rugs and some linings just smelled a little weird. We asked for extra toilet paper and the receptionist advised us there was an extra charge... ok. I asked for extra towels and never received them. 150 cleaning fee and resort fee was added in the end. Eh I wouldn't stay here again based on how dirty things were.

Wonderful home, location and host! This home was perfect for our large party of 16. The outdoor…read morespace had plenty of seating, a fire table and a wonderful pool. We used these every night and LOVED it!! The game room/pool table were also a big hit. The home was clean and very well appointed with with everything we could have wanted. The host did a great job of supplying kitchen tools, toiletries, etc. We have rented many Air BNB's, and this is not always the case. We made many meals here for 16 people and lacked for nothing. There is good reason to rent from a superhost as they appreciate feedback and improve their guest experience. We had a couple of very minor issues during our stay and Rebecca responded and fixed the issue within minutes. The value for price paid and what we received was extraordinary. We will be continual return customers. Excellent experience!!

From the owner: 265 reviews and 4.93 star superhost on AIRBNB. NEW outdoor movie experience for the BEST staycation…read moreEVER! It's "Disney Glam", it's mid-century modern, & get this: EVERY bedroom has a Magic Kingdom theme (even adult rooms!) because that's what the Disney spirit is all about! After a fun day at WDW (6 mi. away) or Universal Studios (17 mi.), unwind in our Jacuzzi with fun string lights above! Not going to the parks? Relax in our heated pool, cook out on our grill & enjoy DISNEY+ on our 55in SmartTV (all free of charge)! We offer TWO work spaces for all your virtual work and school needs and we just installed a NEW TP-Link Deco Mesh WiFi System(Deco M3) - Up to 4,500 sq.ft Whole Home Coverage in 20201! We also have a NEW AC unit in our garage game room for all year round enjoyment! Plus our gated community has a gym, tennis, volleyball, playgrounds, & a Tiki bar!Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 100% refund for cancellations made 45 days before check-in. 50% refund for cancellations made at least 30 days. 44 days before check in. No refunds for cancellations made within 29 days before check-in. Cleaning fees and taxes are always refunded if the reservation is canceled before check-in. A reservation is officially canceled when guest sends a signed rental agreement that they write "Cancelled" with a signature next to "Cancelled" and is emailed to me.