My experience has been frustrating, not because of one isolated issue, but because of how difficult…read moreit is to get help when something goes wrong. I received a notice stating my HOA account was past due and in collections, despite my homeowner portal indicating that I was enrolled in AutoPay. Whether this was a system error or something else, the bigger issue was trying to get someone to explain what happened. Reaching a live representative is incredibly difficult. Calls are routed through an AI phone system that doesn't make it easy to speak with a person, even when the issue is time-sensitive. After multiple phone calls, I was still unable to reach the community manager directly. I even visited the community office during business hours, only to find no one available. When customer service said they would transfer me to someone in the office, the call simply rang without being answered. The homeowner website is also not very user-friendly. Important account information is difficult to navigate, and the overall experience leaves a lot to be desired. When homeowners are trying to resolve billing or account issues, the portal should make the process easier--not add to the confusion. I understand companies are incorporating AI into customer service, and technology can absolutely improve efficiency when implemented well. However, there needs to be a reliable and accessible way to reach a human representative, especially when dealing with account discrepancies, payments, or potential collections. Technology should enhance customer service, not become a barrier to it. I hope Home Access takes these concerns seriously and invests in improving both the homeowner portal and the accessibility of its support staff. Homeowners deserve clear communication, an intuitive website, and the ability to speak with someone when urgent issues arise.

This is atrocious Customer Service by the team handling the Peacecreek Reserve by Lennar community…read morein Winter Haven, FL. Several weeks post closing, we still do not have a "welcome packet", their published email addresses do not accept incoming email, their phone numbers dump the caller into voicemail to which messages do not get responses. All while we are supposed to be paying monthly dues and yet we do not have keys to the pool/amenities for which we are liable, no doubt, we will get a late fee payment in a few more months' time. I truly hope this company goes bankrupt so someone less incompetent manages the community.

My previous experiences with local property management were horrifying. I decided to give CFPM a…read moretry go. I have never had any bad experiences with Steve and his team. They are very communicative and responsive. I live in Hawaii and it was difficult to work with a local company. CFPM has provided me with a service that goes beyond any other company. RECOMMEND 100%

I will not be able to recommend this management company to anyone in the future…read more I engaged Peggy for tenant placement services based on a referral from my agent, who assisted me in purchasing my first investment property in Orlando, as I reside out of state. My unit remained vacant for three months without a tenant or any discernible progress. My calls went unanswered, and I had to repeatedly contact her via text messages, to which she would typically respond two days later. When I brought my concerns to upper management, she attempted to rectify the situation, but unfortunately, it was beyond repair. Ultimately, I had to terminate the agreement. I then engaged a management company that proved to be exceptionally proactive and communicative. They successfully identified a new tenant within a week, and the tenant moved in the following week. It is truly regrettable to operate and work in such circumstances when one cannot conduct business professionally. I have unfortunately expended my time and resources by placing my trust in a central Florida management company that proved to be untrustworthy.

STAY AWAY FROM THIS "COMPANY"! 1 Star Review it's too generous…read more They are heartless human beings who do not care about anything else other than closing a deal, their true colors come out very quickly, they are despiteful, cruel, superficial, unprofessional, I could just go on and on. We signed a lease with them on 2020, we renewed it on 2021 and was supposed to end it on October 2022, turns out the owner sold the apartment and terminated the lease early, they gave little notice about it, just a phone call and they turned our life upside down in less than 24 hours, they started a 60 day mark right away, given the current situation in the country where every property is really expensive we didn't have any place to go, we were not prepared for this, all that we asked for was to have our security deposit back and Megan told us they were going to proceed as a regular move out, if they saw defects or damage they were still going to take money out, not only they left us homeless, they couldn't even have a little human decency to at least let us keep at least part of the amount. I just wish I could post the conversations we have exchanged so people could see them for what they are, they treat you like you are a piece of garbage and are incapable of sympathizing with any situation, they even told us we could leave early if we wanted to like we didn't repeat countless of times that "WE DIDN'T HAVE ANYWHERE ELSE TO GO!", they offered us another apartment with a higher rent where we had to pay all entry fees and deposits, all over again, as if they didn't force us out in the first place. They just wanted to get us out of the apartment as soon as possible so they could start charging more to whoever is next. I get it, business is business, but you would expect that at least they treat you with some respect. That doesn't end up there, for the weeks to come, Megan or Debi Meyer would send us emails asking if we found something, if we wanted to go out earlier, repeatedly. Toward the last few weeks we spent there, Debi Meyer said they had to go in and make an "inspection", that same afternoon she sent us pictures she took all over the apartment, our bed, our bathroom, the kitchen, pictures with all our stuff in it saying where is the bed that was here when you moved in? Where's the TV? The couch? Where's this? Where's that??? First, everything she asked for was there, second, she wasn't even in the picture when we moved in so what the hell does she know? I'm never met a landlord that made an inspection prior the renters moving out, and I'm talking this was over a month before the move out date. She didn't even give us a chance to fix whatever was wrong. The amount of disrespect coming for them is unmatched, we ended up moving month earlier because we simply couldn't deal with this harassment and disrespect anymore, we still didn't have nowhere to go so we had to temporarily move in with a relative. Of course, they took until the last cent of the security deposit, we left the house as it was, I can tell you that everything they had to "fix" wasn't worth the full amount, but once again they took advantage of that, we just really wanted to be done with them. I really hope no one else go through a similar experience because of them, save yourself the trouble. Funny note, I ended the electricity service the same date we moved out, Debi Meyer said that she thought that we would keep it on "out of courtesy"...the audacity...after everything her and her company made us go through THEY are asking for courtesy? Give me a break..

I have no complaints. I give them money, I have a place to live. The best part is the speed of…read morerepair service. Amazingly fast and really friendly. The office personnel are great. Not overly friendly, not rude either. I would recommend them. Be warned, if your credit is less than perfect they ask for a 2 month deposit. Be prepared before you pay the application fee. The people there are very friendly and compassionate. If you have a chance to meet Debi Meyer, she is a fantastic person.

I just moved to the central Florida area and I was looking to buy a home. I found Jemco Realty…read more(Oscar and Monica) on realtor.com and sent them a message. they responded quickly and went over what my needs and wants were. We talked about budget and financing. They set me up to view houses on their MLS site (much more efficient than realtor.com) and we started looking at houses. they didn't care about how much commission they made their goal was to find me the right home, we spent about 5 different days viewing houses until we found the home that was perfect for me. they pulled the comps, we drew up the contract and here I am in my new home. Oscar and Monica were wonderful, thumbs up!

From the owner: Full Property Management Services Vacation Rental Management…read moreReal Estate Sales and Rentals

The property was clean, comfortable, and located in a quiet neighborhood close to everywhere we…read moreplanned to go. They responded quickly to any questions I had. I look forward to working with them in the future when I return to the area.

Have rented homes from villa 4 times first time was good second house air did not work so they…read moreswitched homes on me and it was not up to par for what we originally rented third home the neighborhood was not the best and the 4th home the game room games did not work they didn't turn the heat on the pool till the third day after I called and complained and the offered no reduction in price for not turning heat on. I have asthma and therefore I keep my home at 70 degrees only to get here and find they will not allow the A/C to be lower than 73 degrees. We also had ants in 2 of the bathrooms that we called and complained about but never got resolved. I doubt I will rent from them for a fifth time.

Great company. They take care of their clients and are a pleasure to work with. I have a 30 unit…read moreapartment building in Apopka Fl. There was a lot of deliquency going on here & Maple Management has worked with 100% of the tenants here to get us back on track.

From the owner: Maple Management LLC offers reliable, long-term property management services designed to maximize…read moreyour investment's value. From tenant screening and lease signing to rent collection and maintenance coordination, we handle every aspect of your property with care and efficiency. Our experienced team ensures consistent communication, reduced vacancy rates, and tailored solutions to meet your unique rental needs. With a flat, low monthly flat fees. We provide seamless property management that delivers peace of mind and long-term success — without breaking the bank. Let us handle the day-to-day, so you can focus on growing your investment.

Before I moved in I read some negative reviews but decided to move in anyways. Since I moved in,…read morethere were some issues with a few things which I took pictures of and emailed right away so that I wouldn't be charged. The refrigerator since I moved in has leaked constantly. We were told that it was just "defrosting itself" but I've lived in different places with different types of refrigerators that never leaked enough to accumulate under the bottom bins and eventually leak unto the floor! We eventually gave up and just kept a plastic container to collect the water and empty it out when it filled. Another time we left for vacation and I asked a friend to stop by to wait on a package that was going to arrive. He did end up bringing his dog with him to wait on it although no pets were allowed. I didn't think anything of it since he was just there until the package arrived. He wasn't staying the night or anything. Well while he was there, the neighbor above us had an issue with his washing machine and water leaked through the vents and into the master bedroom bathroom! Thankfully he was there when it happened and grabbed towels and buckets to collect the water and run upstairs to notify them. He called me immediately and I notified Park Ave Management. He stayed the night to make sure no more water leaked since it would have damaged the floors and carpet. I told Park Ave Management that they may want to send someone to check on it, and since I told them my friend was there and had a dog incase the maintenance guy came he could be aware of the dog, they charged me for 2 days penalty for having a dog there!!! Are you serious? I know they don't allow dogs but I was honest about him being there and he wasn't going to stay the night originally. Only stayed to protect the floors and make sure no more water leaked! They didn't even thank us for that! They never even sent anyone at all to make sure no damage was done or mold accumulated! Only cared about a dog being there and they just had to charge me! Another time the AC started leaking and water was leaking onto the hallway wooden floors. I notified them and they said they would have someone check on it. Weeks went by, the leaking kept getting worse. I never complained, only kept emailing Ashley informing her that it was leaking more and more. We had to keep plastic containers to accumulate the water and eventually we were emptying them daily. Water started leaking into my son's bedroom closet on his carpet. He has a history of asthma and I was afraid of mold. The wall below the AC was bubbling up and the wooden floors in the hallway also had water soaked underneath. After about 2 months or more they finally sent someone to check the AC. They ended up having to replace the AC unit, and replace the floors! I sometimes wonder if the owner even knows anything that goes on since we can't have any contact with them. I'm sure all that damage could have been prevented if they would have taken care of it as soon as I reported it. I saved all the emails and screenshots of all the Maintanence requests I sent. So when I moved out, I cleaned that apartment and even took pictures. My mom cleans houses for a living so I know we did an excellent job. They kept almost all of my deposit! Charged me for a cleaning fee! Don't understand what all was left to clean! I cleaned bathrooms, refrigerator, oven.....EVERYTHING! They charged me for 3 blinds that cost about $25-30 each but charged me almost $200. They charged me for 2 closet doors even though I had sent a maintenance request to have them fixed when 1 almost fell on me and the other one fell on my daughter's tv and broke it! We never charged them for that damage either. But they never fixed the closets and then want to charge me for it? They also charged me to replace some ceiling light covers even though we left them there in perfect shape, we just didn't know how to put them back on when we replaced light bulbs! Ridiculous, unprofessional and crooks. They just want to charge you for everything but not be held responsible for anything. I was going to get a lawyer to fight my deposit but couldn't afford it since I had to move and pay moving fees, new deposit and other things! I was a great tenant, took excellent care of the apartment and NEVER paid my rent late! But that doesn't matter to them. I was going to renew after 2 years but glad I didn't. I hope the owners using this company think twice about using them. They should get feedback on the actual tenants.

Rented a home through Park Ave Property Management from March 2020-March 2021. Repairs like siding…read morefalling off in wind storms, furnace and water heater would take longer than it should have. Communication is lacking. The owner of the home decided to sell the home we were in, buyer would have to uphold out lease until the end. Which in turn made us need to find a new place. We needed documentation from them that we paid on time each month in order to get a loan to buy our own home. Called many times to reach Ashley (the one who we were in contact with when doing the application and touring and other random updates she would send us) and secretary stated Ashley was only available by email. Emailed her many times, our loan officer emailed many times as well, with either no response back or one response a week at best. Charged us for silly things and took out of our security deposit such as "buying and installing blind in front bedroom", when all the front bedrooms had blinds when we moved in and we had bought and installed a blind in the bedroom in the basement that we left. The back bedroom had no blind when we moved in, we just put up a tension rod for a curtain because we did not want to make holes in the wall if we didn't need to (it was the back of the house, no one was going to see in with a curtain). 4 different charges and deductions from our security deposit for not providing a forwarding address to the company. However, we filed our forwarding addresses to the post office and were not told we needed to let them know as well. There is no place on the rental portal to place a forwarding address. Why would someone send the security deposit to the place where we just moved out of a month before? We had emailed and made sure they knew we were out when we had been completely moved out, prior to them mailing the first security deposit. With no response. They only email/find a way to communicate when it was for their benefit. We had bought a home with a month overlap of our rental lease. Someone visited the home and noticed we had "vacated", even though we still had many belongings there and all utilities were still on, and we got backlash through text (first time anyone communicated to us over text, seemed like a maintenance man being the middle man) for not notifying them of our vacating (even though we were not moved out). . All of January and February, we had no say on when people would come look at the home. At times we were unable to leave due to working from home, having online classes during the scheduled times. One of us works swing shifts and they would schedule showings every other hour many days, and did not care to group them together or try to accommodate not showing on certain days to allow the person to sleep to prepare for/recover from night shifts. We were great, clean, and quiet tenants who never caused any damage or harm to the property. Our neighbors loved us, said we were "the best neighbors in the 27 years of living in the neighborhood" and were sad to see us go. So to be treated as poorly and unfairly as we were treated at the end of our lease and being charged for ridiculous things, or not being notified when they felt something needed done (they'd just charge and we'd end up seeing it a month later on a statement) we found pretty ridiculous. Communication was only done when it was in their favor (like the maintenence man texting us, and being unprofessional in his language). Definitely will find any single thing they can to get as much money as possible, even when it's not the fault of tenant (like the window blind example).

The Rental Realty Management Group has managed my rental property for 15 years and done an…read moreexcellent job. They have on-call maintenance Tech's that cover everything from Plumbing to AC if there's a problem and Quickly respond.

Still waiting to receive my refund of $950 from this company. The scammed me out of my deposit. A…read moresingle mom and thought I forgot. I do not recommend.

Caleb was extremely helpful. We had all of our questions answered and left feeling super content…read more The property, especially the social aspects, looked super fun.

The office refuses to get night security, so here's what we as residents had to deal with tonight…read more All of this food and alcohol was left by kids who ran as soon as the cops showed up. This is what you can expect when you move into "luxury apartments". There were multiple groups of residents complaining about the noise and the amount of people partying in the clubhouse at 1AM. Not sure what the office will ever do to fix these problems and loud neighbors!

Execente trabajo super recomemiendo "¡No puedo más que…read moreelogiar a Gerardo Fontes como mi agente inmobiliario! Su compromiso, conocimiento y dedicación son realmente notables. Desde el primer día, demostró un profundo entendimiento del mercado y supo exactamente lo que necesitaba. Gerardo hizo que todo el proceso de compra de mi casa fuera una experiencia sin estrés. Siempre estuvo disponible para responder mis preguntas y se ocupó de todos los detalles. Su habilidad para negociar fue excepcional, y me aseguró el mejor trato posible. No puedo agradecerle lo suficiente por su excelente servicio. Si estás buscando un agente inmobiliario de confianza y altamente competente, Gerardo Fontes es la elección perfecta. Lo recomiendo encarecidamente." Gerardo Fontes 407 861 1797

Avoid working with Kelvin Flores with La Rosa Realty LLC. My…read moreexperience was extremely disappointing and unprofessional from start to finish. The listing photos were taken with a cellphone, which made the property look poorly represented compared to standard professional real‑estate marketing. Among the delay in listing the property and MLS timeline. Despite having ample time to market the home, it never sold, and I received no meaningful strategy, updates, or proactive effort to improve the listing. When the home failed to attract offers, Kelvin attempted to blame a supposed "roof permit issue." This explanation was completely inaccurate and felt like an excuse rather than an honest assessment. There was no permit problem, and the claim had no basis in the actual condition or documentation of the property. Overall, I would not recommend this agent to anyone looking for a professional, transparent, and competent realtor. My advice is to choose someone who uses proper marketing, communicates clearly, and takes responsibility for their work.