Our father was a resident at this assisted living facility for approximately 2 1/2 years. When he…read morefirst moved in, we were very happy with the staff, the quality of care, the meals, and the overall value for the level of assistance he required. Unfortunately, that positive experience did not last. Over the last year, the quality of care and staff professionalism declined dramatically. Communication became inconsistent, follow-through on important matters was often lacking, and our confidence in the facility steadily eroded. One of our biggest concerns was the implementation of a new fee structure that appeared designed to maximize charges rather than serve residents. Services were broken into multiple billable items, creating what felt like a constant stream of additional fees and making it seem as though residents were being charged multiple times for essentially the same level of care. Even more troubling were repeated issues involving our father's medical needs. On multiple occasions, we were given information by staff that later proved to be inaccurate regarding care and services that were supposed to have been provided. As family members entrusting a loved one's well-being to a facility, this was unacceptable and deeply concerning. After witnessing the continued decline in care, accountability, and transparency, we ultimately made the decision to remove our father from the facility. What began as a place we felt comfortable recommending became a place where we no longer felt confident that our father was receiving the level of care and attention he deserved and was paying for. Based on our experience, we would strongly encourage anyone considering this facility to ask detailed questions about staffing, medical oversight, and billing practices before making a decision. We wish we had been aware of these issues sooner.

I would highly recommend this facility to anyone looking for a place for their loved ones. The…read morestaff gives excellent care and show genuine kindness to the residents. I am so glad we found the Havens.

My only perfect woman God ever made wife was wonderfully cared for by Amy and her staff for seven…read moreyears. The month before she was blessed to go to heaven we moved her to a facility in our daughter's town. Amy and her staff in Lancaster cared for my sweetheart in more wonderful ways than I can list. I will forever be grateful throughout my wait for my Heavenly Father's time for me to join her. If I ever need this level of care in Palmdale, that's the one I would choose.

The owner and staff at Excellent Home Care in Palmdale do a wonderful job caring for their…read moreresidents. They managed medications and monitored vital information that helped me keep his doctor informed. My father stayed with them just over two years. He was happy. I fixed up his room to resemble his previous home with personal belongings so he was comfortable. The staff care about their clients and became part of our extended family. They are attentive, caring people who have their heart in the right place. We shared holidays together, singing, playing games, having lunch or dinner together. I love the home environment provided. Their staff to patient ratio ensures the clients receive the quality care they need and deserve. They are treated with respect and love. It is a 24-hour care facility. I do recommend Excellent Home Care!

Easy to communicate with and they take excellent care of their residents. Always clean and they…read moreserve nice meals as well.

Eric and Monina take such great care of the patients and work so hard to provide great care. It's…read moresuch a family atmosphere and really feels like a home, not a facility. Family ran and owned for years and it doesn't have any of the feel of some corporate place where your just a patient number. They are the best!

Beware management all the way to cooperate is terrible the food doesn't even rate to be cafeteria…read morefood. I just read below this post about Michelle C Bulliing people. Nothing could be further from the truth. Michelle always talked to me like she was above me like I was one of her employees. Other people in this community feel the same way so it is not just me!

The GM Michelle Cochran is the absolute meanest bully. My mom stayed there about 3 years ago. She…read morewould call me in tears due to Michelle's relentless bullying. She couldn't eat or sleep shook constantly. . I did what I could but she loved the other residents but quir socializing because she was that afraid of seeing Michelle.

Had my mother in law at the facility. They did not take care of her properly. We took better care…read moreof her on our visits than they did. We constantly had to remind them to have my mother in law takes her meds etc. I highly discourage anyone from checking in a patient there.

This is the worst care center you can send your family they are not professional at all, hire new…read moregrads that dont know what thier doing when it comes to the residents they have roaches , it's unsanitary disorganized and the staff are inconsiderate they dont care about their workers ! Have them working overtime and under paid. The administrator is young and have no compassion for his employees I wouldn't send my family member here at all.

In the ER for the first time for arrhythmia. Everyone was kind, attentive, and good natured, from…read morethe orderlies to the physicians.

Worst experience the 2receptionist at the ER checking one had purple dyed hair and the other one…read morehas white hair they are both older women Very rude no customer service skills They don't care if you are dying pretty much You can be there waiting for them to finish gossiping because their gossip is more important then you. They' should be fired or quit since they hate their job so much No sympathy towards people smh -0 stars

This company is the worst that I've dealt with. They scam caregivers and asked me to send the…read morepayment in advance since the caregiver "needs gas money" and adding that the caregivers are being a diva now. The caregiver didn't show up, and finding out she didn't get the money and they still owe her 3 days of work. She was even blocked by the agency. I was asking to send me back the money that I paid, they disconnected their phone number, so I can't reach them anymore.. I filed a complain to cdss and bbb

I would give this place a negative if I could. I don't know how exemplary Care in Palmdail is still…read moreopen. I worked for them for about a month and a half. The lady blocked my number and didn't pay me for about a month and a half. I didn't receive a proper background check before she hired me. If you're thinking about using Exemplary Care don't.

DO NOT USE THIS COMPANY FOR Your ELDERLY PARENTS…read more They provide very poor care. Stay away from nurse Yvette, she is absolutely horrible. Another nurse was unable to give my mom, who is 110lbs, a shower without help. While IHSS worker and other nurses from other agencies are able to shower her just fine. They miss scheduled appointments regularly. Always make excuses of why the were unable to keep their word. After meeting with nurse Yvette to set up a plan for my mom while I was out of town, she called the cops in bad faith, to report neglect a few days later. Thankfully, after speaking with the officers they sided with me, affirming there was absolutely ZERO NEGLECT, due to everything being thoughtfully planned out and prepared for my mom. There are other companies that provide solid care and work well with families. This is NOT one of them.

Our family recently entrusted Vista Hospice with the care of our mother, Mozelle Hicks, who passed…read moreaway last week. We also utilized Vista Hospice services for our father 13 years ago, and once again, the care and compassion provided exceeded our expectations. We would like to express our heartfelt gratitude to Valentina, Elaine, Jane, and Argin for the exceptional care they provided. Our bathing aide Marley who always bought such joy to my mom. Their professionalism, compassion, kindness, and unwavering support brought comfort not only to our mother but to our entire family during a very difficult time. They consistently treated our mother with dignity, respect, and genuine concern for her well-being. We are also deeply grateful to Teresa, our social worker, whose guidance, support, and compassion were invaluable throughout this journey. Additionally, the 24-hour hotline was always accessible and responsive, providing reassurance whenever questions or concerns arose. The entire Vista Hospice team demonstrated an outstanding commitment to patient-centered care and family support. We are sincerely thankful for the comfort, dignity, and peace they provided to our mother and our family during her final days. Thank you for the remarkable work you do. Your dedication and compassion make a profound difference in the lives of the families you serve. May God bless each of you for the care and comfort you bring to others during life's most challenging moments.