Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

Dr. Brian Jacks treats his patients with knowledge and care. He takes time to explain tests and…read moreresults. He was amazing with my 5 year olds first visit to an eye doctor. I appreciate all the time you spent getting your medical degree and blessing our family with your care. I would recommend Family Eye Clinic to everyone.

Thank you Dr. Jacks for the thorough eye exam and for the referral to get the hole in my repaired …read more I appreciate you and everyone at Family Eye Care.

I've been a patient there for a couple of years. The appointments are generally long but very…read morethorough. It's a busy practice but the care is excellent and professional. I can still see well with both eyes, which is a minor miracle in itself. I highly recommend Sound Retina!

First time ever doing a nerve conduction study. The shocking part kinda hurts but not really. When…read morehe starts to stick the needles in you that's when the pain comes. But honestly Dr.Dicken did everything so fast and simple. Front office lady was very nice. Overall experience 10/10! Thank yall once again.

Dr, Dickens is highly qualified and performs a nerve conduction test as painless as possible! This…read moreis the second test he has done for me and as before there is a plethera of information in the report. This time I went to a Kadlec provider first and I was highly disappointed in the puny amount of information I received!! I am very happy to have Dr. Dickens!!

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to…read morereview, but didn't do what you said you would do on the phone.

Ive had to have 4 root canals in the past. This last I had done at Columbia river endodontics was a…read moredifficult procedure, due to the unusual root of the tooth. I must admit this was the least painful root canal I've ever had. Matthew Schaffer DDS did the root canal. I appreciate his expertise. From numbing to to finish I felt comfortable and informed. Dental assistant and staff very helpful. The billing for the procedure was also done efficiently.

Poor customer service. Filling lasted just over 1 hour because they will only place temp filling so…read moreyou have to go back to your dentist after. Called and told I could simple leave work and drive an hour back to their clinic and they would put another temp filling in. Refused to take my insurance cards when I checked in stating "we have all that," yet I had never provided. Then they billed my policy under a made up name. (made up my husbands name, and I was the policy holder.) so not only refused to take insurance cards, then didn't read the paperwork I filled out and just made up the information. Waist of my time. Had to go to a real dentist the following day to fix.

Dr. Washington is a Dr who cares a great deal about his many patients. He is one of the best…read morediagnosticians I've ever met. A very thoughtful man who asks many questions of the patient and try's to come up with the proper diagnosis and treatment plan. He is very professional as well as very friendly.

I went to this endodontist to have a root canal. He was very nice, professional, competent and…read morevery good. It was painless and didnt' take very long. It was done in one visit. I was extremely impressed with the office receptionists who were very warm, kind people both on the phone preparing the visit but also while I was in the office. The office even called the day after the procedure to check on how I was feeling, which I have never had an office do before. Anyone who needs endodontic care should absolutely come to this office.