The BEST optometrist in Columbia,SC bar none. They use the latest eye equipment, have the BEST…read moreprices and truly look out for their patients.

The dr. was very thorough in making sure my new prescription was best suited to me. I had little to…read moreno wait times and staff was kind as well! Also, affordable!!

I wear glasses for the last 9 years but I had not checked my prescription for the last 3 years. I…read morevisited Dr. Ingram (for first time) mid May 2026. Dr. Ingram was very quick in his evaluation of my eye prescription. He asked approximately 2-3 questions only for each eye. I mentioned at that time that with the prescription that he came up with, I could not read with my left eye beyond the biggest possible size letters, while with my right eye I could see easily the tiniest setting! But Dr. Ingram only said that this happened because of the different axis without rechecking if the prescription that he came up with was correct. Anyways I used the prescription of Dr. Ingram and bought glasses accordingly. One month later I decided that I will get a second eye prescription to see if it agrees with the eye prescription that I got from Dr. Ingram. Surprise! The prescription is different! Unfortunately, I already wasted the money to buy glasses according to the prescription of Dr. Ingram.

Ingram is by far the best eye doctor and staff I've ever had the pleasure of being a patient for. I…read morenever feel rushed nor feel like a nuisance, just like a customer that you want to bring the best service to. Their frames are also reasonably priced. Dr Ingram himself is also very genial yet very professional. I've been coming here for three straight years now and I'm so glad that they're here.

Update: they give me a refund to my HSA for my exam and retina scan. Although they did ask me to…read moretake down my review. I'm not taking it down entirely because they couldn't explain why their prescription was so different from Lenscrafters. At first, they tried to say LensCrafters doesn't have real eye doctors but I showed him that an OD checked my vision. So, while I'm happy I got a refund, I'm not happy with having no good explanation for the difference.

Worst service ever. After 15 years as a loyal customer they changed management and clearly failed…read more I scheduled an appointment less than 3 weeks ago. Show up today and told that my appointment had been automatically cancelled. No effort made to see me. I won't go back. I won't refer anyone there. SO sad to see a good business go downhill so quickly.

Dr Zuba was easy to talk too and explained everything in simple terms. They have the new machine…read morewhere it takes a picture of your eye instead of dilation and that awful puff of air. Insurance had a $39 co-pay but I'm happy to do that vs the air puff and pupil dilation . The staff was very friendly and not pushy with buying frames.

I booked this visit after being told my exam would be covered by insurance. At check-in, the office…read morestaff confirmed that the exam was in fact free. After the exam, I was charged an additional $40 for "new imaging" instead of dilation. The doctor mentioned this technology but did not disclose that it would cost extra. That is not acceptable. Patients should be clearly informed of any additional charges before services are performed. When I raised the issue, staff did not provide a clear explanation or attempt to address the concern. This was not transparent and did not meet basic expectations for patient communication. I would not recommend this office based on this experience.

Dr Kelly and her team went above and beyond to help me with my vision and headache problems. She's…read morevery knowledgeable and you will be in the best possible hands with these gals!

Well, it was a nice quick in and down to the point visit, and easy to get a good set of frames…read more There was an unsolved issue on the glasses arriving, but they went above it being only my problem and issue a resolved solution! Great place!

Was having a serious vision problem and they told me to see my regular ophthalmologist where I was…read morean established patient, even after I told them they would not see me before my scheduled appointment which was 3 months out. Unbelievable that you can't see specialists when you really need them.

Terrible scheduling policies. Rude front desk service. Just don't take new patients if you can't…read morereally fit them in or prioritize them.

it's been a negative experience since day 1. I was fitted for sclera lens, it took 7 weeks to get…read morethem. I could not get callbacks from the techs in the office. finally I get them, they hurt when I put them in but was assured this was normal. the next day I tried them again and my left eye became very painful. had to remove them after just 2 hours. could not get a callback over the weekend went to see my opthsmologist on Tuesday and found multiple abrasions. this is Wednesday and still waiting for a callback from Sansbury. there is no customer Service! it sucks! I highly DO NOT RECOMMEND THEM. GO FIND ANOTHER EYE GLASS BUSINESS. TRY WALMART. IVE HEARD THEYRE MUCH BETTER.

I wish I could do a review of less than one. It took me a month and a half to get an appointment…read morefor a contact lens exam. When I went in, I knew that my vision was bad and that I had an astigmatism. The exam went okay and Dr. Taylor told me he that he was going to have to order me a special lens for my left eye. He never mentioned that the special lens was going to be a toric lens. I have tried a toric lens three times and I do not like them. When I found out, I asked to be switched to a regular lens. Sansbury refused to write a new prescription without another exam. It was less than a week since I had my eyes examined. I was sent out with a lens I cannot wear and my eyesight in that eye is -11.50. In my opinion, they did not care that I cannot see without a lens in that eye. That was the worst customer service I have ever had at a medical facility. I will not return and I advise anyone considering Sansbury to be very wary.

I have been a patient of Dr. Parks for a few years, and aside from the occasional long wait during…read moreappointments, I haven't had any major issues with the practice--until recently. My frames broke, and I brought them in for repair, expecting a turnaround time of a week or two. Instead, the process took over two months. During that time, I contacted the office multiple times and was repeatedly given inaccurate information. On one occasion, I was told that we had spoken at the end of May and that I had agreed to come pick up my glasses--this conversation never occurred. I was then told my glasses would be mailed to me via USPS on a Wednesday and that I would receive them by that Friday. They never arrived. The following Wednesday, I went to the office in person, only to be told the staff member I needed to speak with had stepped out for lunch. After my name was pulled up in the system, the same staff member appeared shortly after. She admitted she had forgotten to send my glasses and offered a $4.00 gift card as compensation for the inconvenience. That gesture felt dismissive and inadequate given the delay of over two months and the lack of honesty throughout the process. I expressed that these experiences made me question whether I would return to the practice at all. I was originally referred to this office, but based on this experience, I would not feel comfortable recommending it to others.

Dr. Park & her amazing staff are the best. I've been going with my husband to her over 11 yrs & I…read moresaw her as a patient today. She's referring me for cataracts & I really appreciated her taking the time to give me a preferred list of surgeons. Love the office decor & friendly staff. Thank you for your excellent care I received.

I have seen the same ophthamologist at Pickens St on three occasions and found him to be impatient…read moreand dismissive each time. Consider waiting to get with one of the younger doctors in this practice.

Spoke with the receptionist yesterday for my mother as she was experiencing symptoms of a detached…read moreretina. The lady told me she could help me get an appointment scheduled but it may be quicker if my mother called so she did at her earliest convenience, got an appointment set up and scheduled and even showed up 15 minutes early as requested. Their scheduling system went down for maintenance last night and erased her appointment. She asked if they could still see her and they said they could in 3 weeks. Highly unprofessional of an ophthalmology office especially given the risk of loss of vision involved with the detached retina. Would not trust this office with emergencies or good customer service.

I started seeing Dr. Katie Mason last year, and I'm grateful for her and her help. She VERY…read morepatiently guided me through trying contacts versus glasses, and she helped me identify and fix a medical issue I was having with my eyes that I had just dismissed as allergic irritation. I respect and admire her passion for her work and for helping her patients. It's apparent she spends a lot of time learning and staying on top of medical developments that can help her patients. The technology for testing in the office is extensive. All of the staff I've interacted with in the office have been friendly and welcoming. The office building is attractive, clean, and welcoming, too. It's a little bit of a drive for me from downtown Columbia, but it's well worth it.

The doctor is great but my prescription for my glasses didn't work out for me. The staff that…read morehandle the eyewear area acted like mean girls. I expressed my concerns about how the prescription in the glasses bothered my eyes and made my vision worse. I was told just keep wearing them and it would get better. I disagreed. Finally they said the doctor would cut it down.. I came back for the glasses and it was the same. Still the bully stood there in front of me and daring me to complain. Told me to keep wearing them. I will NEVER go back. I just took the glasses. What a waste of money. I do not recommend them! Linda King