Dr Kelly and her team went above and beyond to help me with my vision and headache problems. She's…read morevery knowledgeable and you will be in the best possible hands with these gals!

Well, it was a nice quick in and down to the point visit, and easy to get a good set of frames…read more There was an unsolved issue on the glasses arriving, but they went above it being only my problem and issue a resolved solution! Great place!

The BEST optometrist in Columbia,SC bar none. They use the latest eye equipment, have the BEST…read moreprices and truly look out for their patients.

The dr. was very thorough in making sure my new prescription was best suited to me. I had little to…read moreno wait times and staff was kind as well! Also, affordable!!

In 2028 my wife I and each bought one pair of frames, lenses, and clip-on sunglasses from the store…read morein Forest Acres, and then a couple of years later we updated the lenses. Our first sets of frames and lenses were fine, even though my clip-ons were too difficult to put on while driving. The service was fine. However, when I updated my lenses, I got the lousiest lenses I've ever bought. The expensive coating began to scratch and peel within 4 or 5 months. This was during the pandemic, so I didn't really have any recourse. I'll not buy light-changing lenses ever again. Today my wife went in for a replacement of her magnetic clip-ons and they told her they had no record of her buying them there. We haven't shopped for glasses anywhere else since 2018. They suggested my wife forgot that she bought them where we get our exams. It was all on my wife, not on the store. We failed as customers. The clerk was very pleasant and responsive, but the manager couldn't have been less interested. She wasn't curt; she just didn't care. We'll not be going back.

Was satisfied with Folline for over 20 years. But during glasses adjustment May 18 2022, my lenses…read morewere broken by employee doing adjustment to frames. Folline would not own up to it as their mistake. Said they were already broken. You think I would know this, the glasses are 'in my face' 12+ hours a day.

Update: they give me a refund to my HSA for my exam and retina scan. Although they did ask me to…read moretake down my review. I'm not taking it down entirely because they couldn't explain why their prescription was so different from Lenscrafters. At first, they tried to say LensCrafters doesn't have real eye doctors but I showed him that an OD checked my vision. So, while I'm happy I got a refund, I'm not happy with having no good explanation for the difference.

Worst service ever. After 15 years as a loyal customer they changed management and clearly failed…read more I scheduled an appointment less than 3 weeks ago. Show up today and told that my appointment had been automatically cancelled. No effort made to see me. I won't go back. I won't refer anyone there. SO sad to see a good business go downhill so quickly.

Great and friendly staff compared to the staff inside Walmart. Really cheap prices tooread more

THESE PEOPLE CAN NOT GET IT RIGHT! Strike One: The original…read morepair was lost in-store somewhere between receiving and optical center Strike Two: Replacement pair delivered with black dots on the lenses - failed quality control STRIKE THREE: They billed me for both pairs.

Great team that really took care of my needs and answered all my questions thoroughlyread more

If you want a cheap and quick eye exam, I recommend this store. If you want to be treated like a…read morehuman being, do not go to this store. Staff was unfriendly and Dr. Broussard was probably the most gruff medical professional I have ever met in my life. When I scheduled my appointment, I made it clear I wanted both a glasses and contact exam. I got into her office for the exam and told her this. She was apparently unaware, and bluntly told me that it was going to be an additional $50 for the contact exam, which is silly because anyone with a good job has eye insurance. Staff could not recommend specific contact lenses to me, and eventually became frustrated when I was asking questions about specific lenses. I will not go back-- giving Palmetto Eye Care a try for my next exam. Your eyes are your window to the world. Visit a practice that can give you personalized advice.

The associates up front and technician were very kind and professional. Sandra up front was so…read moresincere and truly tried to make a bad experience better . I thank her for that . The Dr. Alexis Broussard was VERY unkind ,short toned and unprofessional. I have never experienced a Dr who spoke with such aggravation and frustration . I tried to explain and speak kindly understanding working with people in my profession can be challenging , but the fact that I had to tell her she is being unkind insane . I have been going to an eye Dr since I was 9 never have I ever experienced this type of treatment from a doctor. I do not recommend using her .

Dr Zuba was easy to talk too and explained everything in simple terms. They have the new machine…read morewhere it takes a picture of your eye instead of dilation and that awful puff of air. Insurance had a $39 co-pay but I'm happy to do that vs the air puff and pupil dilation . The staff was very friendly and not pushy with buying frames.

I booked this visit after being told my exam would be covered by insurance. At check-in, the office…read morestaff confirmed that the exam was in fact free. After the exam, I was charged an additional $40 for "new imaging" instead of dilation. The doctor mentioned this technology but did not disclose that it would cost extra. That is not acceptable. Patients should be clearly informed of any additional charges before services are performed. When I raised the issue, staff did not provide a clear explanation or attempt to address the concern. This was not transparent and did not meet basic expectations for patient communication. I would not recommend this office based on this experience.

Tyler was great. Customer service A+. They have a great selection of glasses. Very knowledgeable…read morestaff

We have been going here for three years and have been very happy with everything. My husband…read moredoesn't have eye insurance and they work with him on costs. They take my vision coverage with no issues. Brittany is fabulous to work with. My suggestion - go when they aren't busy and develop a rapport with them.

absolutely the best ‼ i've been going to dr.loftis for years…read moreto keep my eyes healthy and their selections for glasses are amazing-- carolyn mitchell@ thehouseofmitchell@me.com

I was absolutely shocked to read some of the other reviews. I have been seeing Dr. Loftis for…read moreyears, and while prices are a little higher than other places, I am happy to pay for a stress free experience. I am not going to invalidate anyone that felt uncomfortable, but Dr. Loftis has also paid me compliments during my exam. Never did it make me feel uncomfortable. I have never found it inappropriate nor was it done in a "creepy" way. He is a lot more personable that most providers, but he also always remembers me and even my husband and children by name. Their office is very nice and the staff is amazing. I would recommend this office to anyone looking for quality services.