Absolutely terrible the way they treat their patients. I would've been a new patient but dodged this bullet. They also take your money before seeing you. It's evident by the tone of the sign on the front door that this office does not care about the patient. The left me outside on a windy rainy day because I didn't have a car. I was experiencing cold symptoms. I ended up leaving not without the unnecessary grief they caused. read more

Summerville Primary Care - Front door and sign - Family Practice Near Me - Summerville, South Carolina

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The office staff here intentionally antagonize customers. After a few years as a patient, I started reading other reviews and wasn't surprised to see how many people report the same experience.In my current situation, the office staff decided to assess a fee against my account based on how they "feel" about the circumstances. Their decision directly contradicts their own published policy guidelines. I tried resolving this with the office manager, but she continues to uphold a position that violates their own public-facing policy.I'm changing doctors. If I receive a bill for this fee, I will immediately dispute it in small claims court and file formal complaints with the BBB and State Attorney General's office.Patients deserve billing that follows written policy, not staff discretion. read more

Scheduled a new patient appointment two weeks in advance. The day before my appt I started experiencing cold like symptoms. They made me stand outside their building for 10 minutes and then told me they can't see me since I'm experiencing symptoms. Makes absolutely no sense this is a doctor's office!!!! Have never been treated less like a human than here before. Proceeded to wait outside their building for another 15 minutes until they could refund my balance I had to pay before being allowed to book an appt. I thought doctors took oaths to help people? Turned me away at the door wouldn't even let me inside! No fever nothing probably allergies! read more

The absolute worst!!! The front office staff is very rude and condescending. They discharged me from the practice because I did a review explaining my recent experience. I have been a patient for 15 years and the staff has ran me and several others completely away!! Find another facility that has employees that care about their patients, has great work ethic and genuinely care about their position and treat people as such. read more

This office is a total scam! I work in the medical field so every time they tell me their excuses I know they are lying! It's all about money. They need to see you (or do a video visit) for everything. I think they check to see what your insurance will cover and make sure they get everything they can from it. It's not about the patient it's about their pocket. The person who you deal with on the phone is so rude too! Find somewhere else IF I COULD GIVE LESS THAN A 1 STAR I WOULD read more

I have been looking for a family doctor and found this office. I called to see if they were taking new patients. They were...so I exchanged my insurance information with the receptionist. At this point the receptionist gave me a rundown of the practice. She said they don't prescribe certain medications. I told her I see a psychiatrist and he prescribes me medication for anxiety. She asked for my psychiatrist's information. Odd because I haven't yet been established as a patient. I then elected to tell her I've recently backed away from the medication he prescribed and have been off of it for over a month. I did however did fill my last prescription and have it as a backup just in case I have a panic attack. It's literally sitting in my cabinet. Those panic attacks will have me in the ER swearing I'm dying. Taking the meds if I absolutely have to is so much cheaper than an ER visit. Plus administrating the same medication is all the ER will do for me as well. Been there done that. They finally call me back a couple of days later. A lady runs down about the medication thing again and I immediately intervene to let her know I'm cool with it. Again, I just need a primary for general concerns and maybe some flu medication etc. if ever needed. Whoever the person was on the phone shot back with .... "you just filled your medication" . Like I was under some microscope. Or like I did something illegal. I'm not sure why any person other than the physician would know my medical history prior to even being a patient of that practice but ok. She then tells me...for me and my husband to be seen it would be 100 some odd dollars a person because we haven't met our deductible. News to me because everywhere else has just charged us the co-pay. Even at my psychiatrist. Then the cherry on top was.... we would have to pay upfront prior to making the appointment. I was basically told to call back when we can exchange some currency. At this point I was completely weirded out by the entire interaction. I've never dealt with anything like this when calling to make a simple first time doctors appointment. I'm not going to lie I felt judged and even violated. Yeah, I agree with all the others on here. There's definitely something strange happening with that office area. I'm sure the doctor is great. I want no part of whatever is happening there . Sketchy Sketchy Sketchy. read more

I just started going here because I was not happy, nor did I agree with the level of care I was receiving at my previous doctor. I love this office so far! They are so nice! Every person I've talked to, whether on the phone or in the room has been so kind. My visit with Ashley was so great. She was recommended by my chiropractor (Dr Nicole Goldin--also highly recommended). Ashely talked to me for probably about 30-45 minutes and was very sympathetic to my concerns. I truly felt like she really cared about what I'm going through and that she wants to help find a solution for my chronic pain, rather than just hand me a script for sleeping pills and send me away. I have also had to call the office about 8 times in the last two days because of difficulties getting a prescription filled (not their fault) and while I'm sure the poor receptionist is tired of talking to me, she hasn't let it reflect in her tone at all. She's always very sweet and I appreciate their patience. I am very happy with my experience here. read more

Agree with the other comments about money. After request a new patient appointment, and being told they would have no trouble continuing my medication, they took my insurance information and said they would "run it and get back to me". Then I get called that they can't accept me due to medications if you suffer from mental health issues do not go here, they won't even offer to refer you out, it's just tough cookies. read more

Update: I was on vacation in Washington last week and felt like I may have strep throat. I haven't had a reason/chance to seek out a new doctor since my last visit in May 2019 due to COVID so I reached out to Dr. Baggett's office in hopes my last experience was just a bad day for the office. The office informed me that my file was marked closed and asked that I remove the review from Yelp and they would get back to me as to whether or not they grant me a Telehealth visit. I removed the review and received an email a few hours later stating they would not re-activate me due to my bad review in 2019. Instead of using my current call as an opportunity as a second chance to provide better service and request that I write a new review, they simply denied me care. The office manager stated that the office attempted to rectify the situation back in 2019, but there was nothing that could be done since the visit was over and the prescriptions filled. My review from 2019: I've been a patient at this practice for over 30 years. It had been about 4 years since I had last been there. I had to go this year in May. I would give it 0stars if I could. The office personnel are incompetent and the overall morale of the place seemed dismal. It took several calls for my prescriptions to get called in and was left on hold for over 7 minutes on 2 occasions. read more

Will not be going back to this practice. Scheduled an appointment with the provider I was very comfortable with. The practice changed my appointment and put me with another provider. Received the text appointment reminder for my appointment the next day scheduled for 9:15. I called at 9:44 to reschedule my appointment with the provider I prefer. The office manager insistEd I must pay the $35 cancellation fee (for cancelling less than 24 hrs) despite my explanation I want to see the provider I am comfortable with. I understand the 24 hr cancellation fee completely - I was not cancelling. I do think some leniency here is justified as they made the change, not I. Also, it was a difference of 29 minutes. I have never had an appointment begin on time and never complained. I assure you I have waited a lot longer than 29 mins cumulativel. Will be seeking another practice. Posting same review on Google and anywhere else I can. read more

Me and my mom have absolutely loved Doctor Baggette but the staff are rude and unprofessional!!! They called my mom ignorant for simply wanting to go over her medical bill and they acted as if it was something way out of their way. Neither I or my mom will ever be going back!!! To make matters worse we tried discussing this with Doctor Baggette and he simply just ignored us. His wife who also works for that company is a very rude and inconsiderate woman in herself. Never would have thought I or my mom would have been treated as such from such a well known Doctor..... read more

I put one star because i couldn't put a negative star rating. I have been a medical technician, Emergency medical technician,and medical administrative personell for years and I have never been treated with so much disrespect and unprofessionalism by medical clinic staff. To start my family has been going to Dr.Bagget for decades and he is fantastic from what everyone in my family tells me. I did not personally speak with him and he did nothing to wrong me. I was recently in a vehicular accident and in pain/discomfort constantly, the insurance adjuster told me that I needed to go be seen by my primary care doctor. I do not have a primary care doctor, if I ever needed to be seen I usually went to a doc in a box. Seeing as how my family goes to Dr.Bagget and have heard so many good things about him I called on the 6th of May 2019 to establish an appointment. After getting the runaround for over two hours to schedule my appointment. I was eventually told repeatedly that "we don't prescribe pain medications", "we are not accepting any new patients that have recently been in a vehicle accident", and "we don't do those" referring to a physical. I literally just want to be seen by a good dr that I know will take care of me! And what do I get? Implications that all I want is pain medications? Oh Oh it gets better! When I asked for the person's name she promptly told me she had "people at her window" and needed to go. I asked again and was promptly hung up on. I trust 100 percent that he is a kind and capable physician, but unfortunately, due to some office staff, they will be losing business. I have read all the reviews, positive and negative, I am not the only one that has been treated incompetently. read more