The Dream Team! staff was professional and helpful…read more Very attentive and worked around my schedule.the truck rental was a super bonus! thank you to the best storage unit team!

i've newly started renting from Pouch in tustin but the whole experience has been lovely so far!…read moreWendy, Jacob, and Gilbert have been so helpful and i feel really at ease knowing my belongings are being taken care of by people who genuinely care. I was super shocked to get a free moving truck when i moved my stuff over to my unit! the prices are already incredible so the free truck was very unexpected. overall, very happy with this rental (:

I rented a Uhaul truck from here. Great service, very helpful, clean facility. Definitely recommend…read morethis place and Sal (the owner?) had a very welcoming, warm, magnetic personality.

They were very helpful to me and guided me along and answered a lot of questions for me. It was…read morecrowded when I went to bring my items there on a Sunday, so keep that in mind on weekend too.

I had such a great experience using AAA self storage for 3 years. The front desk employee Josie…read morewas so nice and helpful, it made me feel comfortable right away. The storage facility is in a good area, is clean and I always felt very safe. There are two layers of keypads and many outside cameras. Overall it was a great place and the staff is very helpful.

I requested a midsized storage unit. The quality of the unit is great and the value is even better…read more Lastly, the manager is very personable and professional. The location was great and I would recommend AAA Quality Self Storage to anyone looking for a safe place to store their belongings.

Beware of rat problem. I got kicked out after asking for the problem to be fixed . Old cranky…read moremanager said I was the problem and told me to leave With no refund shame on them .

How do you get being a storage facility WRONG? We are a…read morebusiness and are supposed to have 24 hour gate access. My code doesn't work. If someone is not in the office I have to sit at the gate and wait for someone else to drive through so I can get in. The office states we don't know why your code doesn't work and corporate won't send someone out to fix it. WHAT!?!? That is the extent of the "help" we received. Needless to say we will be moving out and disputing all charges since the start of these issues with my CC company. As this has cost me quite a bit of money from the delays

I picked this storage location because of their great reviews, and it definitely exceeded my…read moreexpectations! This was my first time renting a unit, so upon arrival, Juan assisted me with everything. I guess I originally booked a space on the second floor when I made the online reservation, and so Juan was super nice and made the arrangements when I requested to change to a unit on the first floor, which was awesome still at a good rate too. I wasn't ready to move any belongings in yet, but he drove me to where my unit was located, showed me how the lock works, and also how to utilize the app to my convenience!

Yet again... amazing storage center! Haven't needed storage for two years but signed back up and…read morethey are so personal and extremely helpful.

Today, John was very thorough with what was best for my unit. His service was excellent and he was…read moreable to detour us through the process without any difficulty like some storage units out there. The facility is very cleaned and spacious for anywhere from a small unit to XXXLarge. Definitely recommend this place.

Been using these guys for many years now and I'm very grateful for the reasonable rates and their…read moreuse of access next to the five freeway

Storing my daughter's items and lower price than most. The premises are very clean both inside and…read moreoutside.

DON'T RENT SPACE HERE. These people are greedy! I have only been renting space here for a few…read moremonths, not even a year and my monthly rent leaped by almost $100 dollars! Don't get yourself caught in this trap. STAY AWAY FROM THIS AND ALL OTHER PUBLIC STORAGE places! They're greedy and evil.

Rachel set me up in the phone via the San Diego office and David checked me in! Everything was…read moresmooth and they were both so friendly! They had all the information I needed and everything was so smooth! Thank you all so much!

The best service ever! David is the man you need to check in with him he understands speed and…read morehelpfulness. Highly recommend I came here after being evacuated due to the chemical spill in garden grove

Pedro gave me great customer service valuable information. I really recommend this propertyread more

terrible customer service Employee:Veronica…read more we have a unit at this location been having issue with payment cause of income issues tried to explain to her the situation my partner and i been having money wise. And she just comes at us with threats about the unit being sold even though were able to do the payment just not at the due date and she cant help us out nor wait a day till we get paid to pay the monthly payment.

Yea my biggest complaint is like everyone else's, the ridiculous price increase & how OFTEN and…read moreaggressive it is. This might have been my fault but when I first signed up I was unaware of the "promotional rate" so I was unpleasantly surprised when I received the first increase. The rep did offer some sort of discount but sure enough 3 months later my rate went up another $100 dollars. What rubs me the wrong way is that there is no transparency. No warning , no notice email they just go ahead & take it. Sure I could call again and try to negotiate but it just all seems kind of shady. Plus I don't wanna have to catch my payment every month before it goes through just to make sure this business doesn't continue to do ridiculous increases. I get that places need to follow "market rate" but again just be transparent & clear with your customers from the beginning. I also find it kind of surprising that within a few months the customer "demand" is SO HIGH that it requires this type of increase(I've NEVER seen this place busy) Sure the facility was nice but not impressive enough to deal with unethical price increases. But no worries just venting, I have scheduled my move-out :)

Stored items there for a few years. Jacked my rates from $150 to over $300+ in a short time…read more Requested my online account be fixed bc I couldn't sign in with my email. Made numerous requests of front office staff and location manager. Told me it would be fixed and 4 years later it still wasn't fixed. Finally asked again and staff member advised they spelled my name wrong the entire time. Complete morons and manager was nasty every time I spoke with her. Just a horrible attitude with customer service, clearly miserable in her job. Lastly, a female customer was sexually assaulted on premises, don't know if they caught the guy. Got a storage at PUBLIC STORAGE (10 x 10) for $138 per month and the location manager is great, very helpful. Oh, and my online account works perfectly.