Have been a customer for a few years, just found out last minute that i got a new place with a two car garage, so talked to Linda and she told me since i had been a good customer , that because of my circumstances she would end my contract without any penalties(only eight days before the billing date instead of the customary two weeks Very thankful Bo read more

Great service and clean storage units Great location and easy to get to. I recommend the place. read more

I've had a great experience with Outback Self Storage with my storage units & parking my trucks and trailers. I've referred many clients and friends here as well all had a great experience. The property is well maintained and kept clean with great customer service. Thank you Linda and staff for always providing great customer service and always being helpful in providing the best storage option for all storage needs. I will continue sending referrals. I highly recommend outback self storage read more

This facility is clean and safe and affordable. Very nice front office staff. I highly reccomend Outback Storage on Taft for your storage needs read more

Linda was very helpful and professional With us handling our RV. I would definitely recommend this place

It was a great experience from the get go! Linda was so helpful and showed us around and made it so easy. Also have to give Greg a shout out for helping us when we needed it for our first time coming in. Thank you to both for being so nice and kind. read more

Best place to store your items. Very friendly people. Linda is amazing! Very helpful to business can't say enough.

I had over $20,000 in personal property stolen from my unit which I believe to be an inside job. Management never cooperated with Orange PD to review video tapes. Management lied and told me they submitted my insurance claim forms they gave me. Management then refused to cooperate with insurance claims department to the point they said claim had to be denied for lack of information. I tried suing in small claims court and owner filed paperwork having the court dismiss the case under case law that the company is not responsible for thefts on the property. Place has it's scams...use at your own risk!! read more

Very nice and helpful when you first start renting then after a while they are rude and unhelpful. They will let people park their big rig trailers in front of your unit and when you can't get items out they say oh well it's not moving and you're basically SOL. read more

Why is Nicole so rude? Horrible customer service skills. If you don't like your job then go work somewhere else. I tried to get a simple thing done and she kept messing up (Can you just put down your phone and pay attention to me for two minutes?)and then telling me it was my fault. She spelled my name wrong, she didn't listen to anything I had to say She gave me two completely different answers to the question I asked in a 30 second time span. The other people that I have worked with it at the store have been great, but Niccole seems very angry at having a job and doesn't like to provide any customer service. That is the only reason I would not recommend them. If you have a tough skin and can handle being BELITTLED then you should use them. read more

I'm stunned with the negative reviews! I have had the best experience. Linda has been more than helpful with getting me the right unit size, accommodating to my needs and wants. read more

I recently moved in to town and saw great reviews about this place, so I decided to come in person! I was helped by Yobani. He was very professional and thorough about the renting process. He offered me a free tour of the building and mentioned that Outback Self Storage offers month to month and low prices, which is very beneficial for my financial needs. I was very satisfied with my visit. read more

We are trying work out a problem with them now. I'm hoping to be able to come back and say they were reasonable correcting their error. Look over your monthly bill and be careful of extra charges added. read more

Highly disappointed with the customer service and the false advertising. I went on the website, saw pricing for storage units, drove over to look at the units and compare these to the other storage facilities that I have visited today I was advised that the pricing is substantially higher than what is listed on the website. 255 for unit on the website however it is 380 in person. The majority of the units listed on the website are not available even though it says limited availability. With a bait and switch from the website to what you actually get, only leads me to think that this would be the way they do business moving forward. The person even offered me a discounted rate on a unit but then advised me that was for two months, and then it would jump up substantially. Definitely not using this place read more

I have been renting a unit as a trustee for years. I rented the unit as the trustee of the trust. Since I rented the unit I have not been there in years. When I first rented the unit they used your phone number for the gate code now it's four digits. Now all of a sudden they need a death certificate to access the unit I opened as the trustee. The daughter of the defendant wants something out of the unit for the service. I just presented a copy of the trust to no avail. Been a customer for over 5 years. I will never do business with them again. read more

Worst experience ever trying to rent a storage unit. The price online was not what was being charged, then additional fees added after being told that it would only be on one unit. Way to much time wasted. Person completing the sale could not figure out the system. Canceled the unit and then they did not refund their admin fee I def do not recommend! read more

I went to change the unit's name and the manager wouldn't take my DL because it matched my ex-wife address. Even tho it was still my address and lived there. They gave me such a hard time that I just took my stuff to another storage unit that was so much better with better prices. This place is garbage. read more

Honestly, super stoked on this place. Showed up to sign my lease for my RV storage. Natalie helped me and walked me through the lease and different insurance options, I greatly appreciated the time she took to also show me the location of the spot so I did not drive around aimlessly trying to find it. Next thing I was pleasantly surprised at is how the spaces are spaced, No matter how courteous or uncourteous my neighbor is in the future, I can still get into and out of my spot. read more

This place is pretty gross. I went to help my dad clean out his small unit in preparation for a move. He hadn't been in the unit in quite a while, and everything was covered in rodent droppings and urine. Really disgusting. You can get a way better value by going with one of the big name chains. I would avoid this place. read more

Fantastic service, super clean and affordable. Make the outback storage choice today. read more

Outback Self Storage - Outback Storage in Tustin - Self Storage Near Me - Orange, California

Called the first time and they quoted me a price of $71 per month, then called another time to schedule a date to come in and they then changed the price to $73 per month, which we were ok with, they told me it was "locked in" at that price. So then we came in to pay for the spot and it was then raised to $80 per month. We walked out, I don't want to work with a company that does stuff like that. Also, I was never able to reach Linda at the office, it was always a call center, totally frustrating. read more

Our experience with the Staff at Outback has been Courteous, Helpful, and Professional. Nikki and Linda have gone above and beyond the normal Service Level that we experienced with other storage companies. They are very attentive to their customers needs, answer all questions, and did their best to accommodate our Airstream at a time when Space Availability is limited and in high demand. We would highly recommend them. read more

Wonderful storage facility, I've been a customer for a little over four years now and have never had a bad experience. Customer service has always been great especially Linda office manager. read more

I absolutely love the customer service here. Linda was amazing and helped me find the perfect storage unit for me stuff and the prefect price! Definitely have a customer for life if I ever need a storage unit again read more

Wish there was negative stars. In from out of state and needed some things out of my unit before I head back, and they're CLOSED!!! It wouldn't have been that bad if their website warned you, but all it said was hours MAY be affected by the holiday. Now I get to spend a lot of $ in shipping costs instead. THANKS!!!!!!! read more

I want to say how pleasantly surprised I was with my visit today. I do a lot of moving around and usually go to other places. When I walked in today I was immediately greeted by a young lady named Natalie. She helped me out with all of the things that I need it for my new storage unit and answered so many questions. Please continue to hire a great people like this it really makes a difference thank you for my experience read more

If I could give zero I would. This place is FALSE advertisment. Booked online for a 10X25 unit for $209 when we got there they said that it was a parking space only when clearly online was worded outside storage space. When we showed The women she was rude and dismissed it as if we were wrong. Don't bother booking online you will just be called a liar. read more

My family and I have had a few storages here over the past few years. It had always been great and convenient. That is until new management came in. Never were we informed in writing that we could no longer get later access which was the whole reason we chose them in the first place. The new manager "Jenny" is extremely rude and condescending. Does not return calls and is completely incompetent. I feel more sorry for Maria, she should have been promoted to manager. She has always been helpful and friendly. We will again be getting a storage soon, but definitely WILL NEVER be at Outback ever again. read more

I have been using Outback Self Storage for over 10 years now and I have always been happy with them. They are clean, safe and have lighting inside the buildings. I will always recommend them for a storage facility. read more

My company started with a small storage unit moving to a larger one within a year. Outback Storage made the process easy and gave us credit when we leased a shop. I would recommend this storage company to anyone who expects to be treated fairly. Negative reviews must be coming from grumpy people because management and their employees are friendly and helpful - ignore them and see for yourself. I don't write reviews, but felt compelled to respond to negative folks that probably complain about everything. My family now stores an RV on site because we know it's safe and secure. read more

I found this storage unit when my wife and I sold our home. Typically I don't review on storage unit as there isn't much,however, I would like to review my experience with Jenny the manager. Unfortunately there was a water week causing damage to my unit and this was the first week of me moving in Jenny went over and beyond by extending my hour to access the unit, gave me another unit near by to move my undamaged items, and stuck with me through the entire time of my process with the claims department. I have not seen someone so tentative to her customers and I would highly recommend this unit as long as Jenny is there you will be taken care of! read more

Awesome facility. The manager, Michele Wood always give fantastic customer service. You can tell she loves her job and takes good care of her customers. Very safe and trustworthy establishment. I highly recommend storing your valuables at this location. read more

I rented here for two years and after have my RV broken into striped and lived in .I was told by Michele the manager that it was my problem not theirs. She even tried to place the blame on me. I then learned that the lighting in my area has not worked in 13 years and that several other RVs had been broken into. (check Orange Police reports) Then I found the fence in a secluded area of the property has been in disrepair allowing vagrants complete access to the property .These people lied to me about their record .DO NOT RENT FROM THIS PLACE read more

Horrible customer service Experience!!!!! My move-in date was 8/1/14. When I called the office, they said I can come in any time after 12:30 pm because then, they will be back from lunch and I can fill out all the papers, see the unit, and go from there. I went to the office at 2:30 pm, and there was a sign at the front office door that said "We will be open at 3pm." My husband and I kept on standing there for few minutes. We saw a guy working inside, but he did not attend us at all. We called the office number and told them our situation and they did not help us too. They were only saying "Let me see what I can do for you," but they did nothing. We got pissed off, and we left the place. I just felt like they say something else and they do something else. They have no concern for their customers. They are very rude, unprofessional, and offer horrible customer service. Anyway, we then went to Public Storage and things turned out really good over there. read more

This place is unsafe and I do not feel comfortable keeping my valuables there anymore. The new manager is a mean and rude person. The previous manager Michelle was very sweet and always helpful. Shame they keep losing employees, and thereby customers........ read more

I don't know why they have bad review. I been using this stroage for my RV for over 5 months now. I never had problems with anything. I rarely do yelp review but I decided to do it cause Jenny, who is office MG. Always help me with any situation. I misunderstood her with my rent and I went in to today to talk to her about it. She help me and felt bad about my situation, she went out her way to help me. She always been helpful person. Even though I know other stroAge who are cheaper, I rather stay here cause her service. Thank you Jenny. read more

Great facility and wonderful staff. Clean, courteous and willing to work with you and your needs. Michelle, the one site manager was the real reason I chose to store my stuff here. She is very pleasant and helpful. She helped me with all of my move in needs and made everything as easy as could be. The location its self is tucked away, yet easy to access and is very secure. read more

Canceling after less than one month. Bad odors from pressure treat wood stored in adjacent lot. Management not helpful. Do yourself a favor, avoid a headache and find another place. read more