We have used this facility a couple of times. Twice for our cat, and once for our dog. The cages/kennels are always clean. Our cat enjoys the climbing tree and sunny window in the cat area. While the dog (who is a large, outside-only animal) had no problem with the outdoor kennel she was kept in.
When we called to let her know we were coming to pick up our animals, she was kind enough to inform us of a couple of things that we needed to be aware of... For one thing, our dog, of all times, went in heat. Also, since our dog is used to sleeping on dirt or grass, she was favoring her left hip (probably because she was sleeping on the concrete.) We got her home, and, after a few minutes, she was running around like normal. That was our fault for not remembering to bring her doggie pillow to sleep on.
It was also our choice to provide cat and dog food for our pets. We wanted to make their transition/stay as easy as possible. There was no problem with us doing this, and they were fed as we directed.
We will certainly use this facility if we ever have to board our pets again! read more