THAT IS FLAT OUT NOT TRUE! JAY AND HIS MECHANIC ARE NOT HONEST PEOPLE MORE LIKE DISHONEST! APRIL 2026- I took my 2023 Nissan car into Pan Am Automotive to have Jay put on new Nissan front end brake pads to include the hardware and shave the rotors . What his mechanic ended up doing was giving me generic brake pads not using new hardware and not shaving the rotors so here we are two days later and my front end brakes are still squeaking. I called back Jay on the phone told him that my brakes were still squeaking he stated to come back in he would charge me again just minus the labor he stated that I might need new rotors well clearly he should have done that work from the get-go and we wouldn't be in the situation but he wants to charge twice for brake pads and to put on hardware and rotors that wasn't in the original price. The price I paid was in the ballpark of $325 for him to put on generic brake pads with old hardware and not shaving the rotors if you're going to get a brake job you got to do it the correct way all the way not half ass . Days later I went into the Nissan dealership where the certified Nissan mechanic stated by looking at my brake pads that they were not Nissan brake pads and that the mechanic had used old hardware and did not shave the rotors down like he was supposed to hence the reason why they're still squeaking. So, no, Jay and his mechanic are not honest people. read more

We have always appreciated the guys at Pan Am. They always find ways to be helpful or direct you towards the right person if they can't help you. They have always been honest and looked out for your best interest. We have moved out of the area and thankfully, have not needed any kind of repairs. If there comes a time we will bring our vehicle to them. read more

The best auto shop I have ever been to in SA They are as honest as can be. Their work was great With affordable prices They get to you car as fast as they can. I found my new car home read more

The workers are great no fuss no muss. They tell you like it is and trustworthy staff

I always take my vehicle to Pan Am. They provide great service and always a fast turnaround. Awesome customer service too.

Jay has been our family mechanic for over 15 years. I made the mistake of letting another mechanic touch my car and he failed to hook up my shocks doing immense damage to my front end. My parents having passed and my children spread from California to Spain, I'm thankful that Jay was there to turn to for help. He got me back on the road in incredible time! Pan Am Automotive is a model for customer service and integrity. Very few businesses today possess the Spirit of Excellence...Pan Am, Jay and Mikey are a rarity indeed. As long as they are in business, I will not turn to anyone else. Thanks Jay! Thanks Mikey! read more

Pan Am Automotive - No matter how old she gets, Jay keeps her running! Thanks Jay. Daddy would be so great ful for all you've done. - Auto Repair Near Me - San Antonio, Texas

Jay and Mikey are so good and have helped us so much with both our vehicles. So glad we found them.

Done business with them for several years. Good work for fair price. Straight shooter.

Asked the owner Jay to see if I can come over and schedule an appointment for an inspection sticker. He paused....and said, just call before you come over. I did 16 times! No answer. I figured....since it's a small shop, they might just be busy. Being it's only two people that work there. Went over and Jay wasn't there. No big deal. I took my chances. I called this morning to actually schedule an appointment this time to make sure he'll actually be there. Told him at 9:30am if I can go on by? He said. Ya, just call before you're on the way. Okay. Reminded you. I just got a hold of him 20 mins ago. Calling him before I make the trip over and no surprise. He's not answering. (Which probably means, he's not there!) horrible business owner to do business with! How do you expect to get business and word of mouth when you don't value your customers? read more

Highly recommend this place! Jay and his staff are honest mechanics who always look out for the best interests of you and your vehicle! This is the only place I will take my car! read more

Jay and his staff have been GREAT. I have been going here since 2010 and have never had a problem. Jay is fair and honest and will not do any work on your vehicle that is not needed. read more

Great Job! Jay and the crew provided professional, friendly service. We had hiccup that cost a few more days, but well worth it. My blazer is running smooth as ever... Thanks Guys. read more

I can't say enough good things about these guys. So honest. Very dependable and good work. We've been taking our cars there for years and will continue to. Just took our car in that had AC problem, squeaky brakes and won't start and the bill under 400. I refer everyone I know to them because you can't find a more honest place. read more

This is by far the most honest mechanic I've found in San Antonio. The work they do here is fast and professional and I never, ever feel like I'm being unfairly charged for services. I highly recommend Pan Am Automotive, especially for import cars! read more

This placed amazed us! WOW... Jay gave us a great quote that was much better than two other businesses, they did the work on time and even offered to drop off the vehicle because I was going to be late from work. I have not needed an auto repair shop for years but decided to keep my now aging but paid off cars knowing maintenance and repairs are not going to cost an arm or leg at Pan Am. Great team! read more

Have you ever had that feeling that you've been taken for a ride when you pick up your car from the dealership or mechanic? I felt like that everytime I left the dealership when having maintenance done on my car. Well, no more gouging for me! I started coming to Pan Am in 2010 when I moved to this side of town and I have found my mechanic for life! I was referred to Jay, the owner, by a friend and it has always been the best experience! At Pan Am Automotive, you get a team of well trained and knowledgeable staff who treat you like their only customer. Jay and his staff are friendly, courteous and very professional. I have all of my vehicle maintenance done at Pan Am because they treat me like family and that speaks volumes!! It seems like every time I visit a dealership, I feel like a number and a paycheck for them. With Pan Am and Jay, you know you will always be taken care of and your car will be taken care of like it was the mechanics own pride and joy! Highly recommend this establishment! read more

We've had Jay and crew maintain our company and personal vehicles since he opened this shop over 10 years ago. Everything from oil changes to engine replacement has been done perfectly and with fairness. Integrity is an old school word, but if you want to see it in action, have your work done at Pan Am. read more

I am so happy to have found these guys - referred by one of my customers - totally honest and excellent service! They also were over $300 less than what I was quoted from a national car service company. Jay and his techs have my complete trust and loyalty! read more

This is the worse place to ever take your car!!!! They have been working on my car for a year and never anser my phone calls when i call them. My car was suppose to be ready 4 weeks ago and since then I have yet to hear anything about my car. The rental they gave me sticker was expired when i called to tell them they laugh and said they would call me bak and i never heard back from them. I dont know where my car is now and I dont know WHAT is wrong with my car, everytime I call to ask Jay tells me let me the guy hows it's doing and wont tell me the status. I'm so dissappointed !!!!! read more

This is the worst place to Ever take your Vehicle for repairs!!! They had my vehicle for over a month and never worked on it or called me about it. The owner said he was sorry and just never got to it! They only have 1 worker and take long vacations and frankly don't care about any vehicle they have there! Please don't take your vehicle there EVER!! read more