The pricing is more than fair. The customer service and communication is top tier. And most importantly, I could tell ever person in every position in that building gave a damn. I think it is very rare that someone feels comfortable when their car is in the shop. I did, and I could not be more grateful. read more

I'm really not one to write negative reviews unless a place is truly deserving. I went in for an AC check (advertised as free under a current promotion) and AC repair (10% off promotion as well but they did not include it in my quote). They quoted me DOUBLE (talking about several thousands) what any other mechanic/specialist that I spoke to afterwards was quoting, and I heard from 3 different experts and got it professionally inspected by one other shop. It was thousands more than any other shop was quoting for the EXACT same thing. On top of that, they tried to get me to go back in to pay for the AC check (that was free as part of their promotion) and an oil change that they did not do (they even mentioned it would be done at time of repair in their technician notes)...but they were still trying to charge me for both. Wild. Unfortunately, they saw a woman, by herself, who doesn't know all there is to know about car servicing and tried to take advantage. It's a huge shame because I came to this place specifically because they market themselves as having fair and honest prices (and they were running a promotion...that they ultimately did not honor). Shameful place. Dishonest and exploitative. Please avoid. read more

Salana!! You are the best! I could not afford to pay for my daughter's car repair and TrustRock was patient enough to work with our warranty company in getting the car repaired! My daughter says her car is running fantastic!! We love you guys read more

Came in to have our ac tested and charged. The mechanic tried to talk me into believing I needed a new AC compressor and condenser and told us that if we didn't, it wouldn't blow cold and would maybe last a day if they only charged the freon. We told them we couldn't do the compressor and condenser and he tried to back peddle, saying he was just saying the recharge could only last a day, but could actually last 6 months or a year. We said no thanks, went to O'Reilly's where we bought a charge kit and were shown how to use it, and have had zero issues with the now COLD AC. One thing we did find though, was that the day before we came there our oil was recently checked and was full with no leaks. After we left the shop we found that the oil was completely drained, still with no leaks. Apparently when they evacuated the freon, the oil mysteriously left with it. read more

I'm so glad I received a flyer in the mail because I was surprised to know there was an auto repair shop near me. (Turns out the previous owners had been there 26 years, but did not do any marketing.). I like to support local businesses and since I was approaching the 60K service mark I checked out the place. The new owners have only been there a short time. This is a family-owned business and I truly felt like I was in their home. The waiting area and restroom are clean, comfortable, have free wifi, and they even provide water, soda, and snacks. More importantly, their service was excellent! They kept me informed throughout, complete with pictures of their findings (sent to my phone) which the owner explained in detail. He even checked CarFax in advance to determine the age of my battery that had an issue! I could go on and on, but suffice it to say, I will never go to a dealership for maintenance again! They are at 6584 Babcock Road--check them out and you won't be disappointed. read more

Customer service was top notch. They took me in and handled my issue that same day. I will be definitely coming back here again.

Very helpful and friendly. I needed the ball to my hitch changed because I didn't have the tools to do it myself. Jimmy was eager to help me find a solution to my problem. Bring your vehicle here before trying out any other auto shops. read more

Super service all the way around!! I was in a bit of a pickle this morning when I went to drop my car off at the repair shop across the street and found they had closed their doors! EC Quality Car Care to the rescue!! I reached out and explained my predicament and Emiliano immediately sent one of his technicians (thank you Matt) over. Within minutes my car was started and at their shop for diagnostics and shortly thereafter we had the problem identified ... and subsequently repaired in just a few hours! Everyone at the shop was pleasant and helpful. Turned out to be a great day after all and now I have my go to car repair shop!! Thanks EC!! read more

Had a last minute car need before heading out of town and was recommended to come here and they did not disappoint at all! They were responsive and made sure everything was taken care of before taking off. They really made me feel comfortable and made sure to answer any questions asked. I will definitely be back in the future for my car needs' read more

Broke down on 1604 coming from Austin to visit my son. Alternator went out and I was in a bad way. Had to find a tow and a place to fix this ASAP. Got a tow and saw that EC QUALITY CAR CARE was close and I told them my situation and they told me they could adjust their schedules to get me in. Got a tow to their place and they did a great job explaining all alternatives for this job. The owner came out and we talked it all over and they got my alternator in and I also needed a battery and they done that too. I seen everything and they explained it all.They were all friendly and professional and had me back on the road in just 2 1/2 hours. I was very grateful to get that all done and still had my visit with my son,,Thanks alot guys. Perry read more

In terms of Auto Repair, I do not think it gets too much better. I came in with a faulty alternator. They fixed that for a reasonable price. Then I had to come back in the following week to fix a few other issues. Overall, I had a great experience. Thought about giving four stars since a technician forgot to put my plastic engine cover back on my car. BUTTT Lou, the manager, was very courteous and gave me a ride back home on date night... not just any date night! Valentines Day nonetheless. The best part of the experience was definitely Lou. He was great, and gave me several helpful tips with changing my wife's rotors and brakes. Did I mention they graciously also gave me a repair free? Great guys. Coming in here with all my auto needs. read more

Emiliano and his crew are not only professional, knowledgeable but most importantly trustworthy! When I explained my issues with my car he gave me the best affordable option as oppose to trying to take advantage of me as other places tend to do. Coupled with his pick up delivery service, I highly recommend EC Quality Car Care to everyone and a great way to support our local businesses especially in this economic stressful time they are facing. This is Frank thanking you EC Quality Car Care! For your second to none auto service. read more

I called in so they could see what was wrong with my truck and told me the serious issues first and what I should be most concerned about. They worked with me on a price and gave me a great deal. They had told me my ball joints needed service and got it done pretty quick. read more

These are the most amazing pair of people know. Not only are they extremely professional as their shop has been running for 30+ years, but they are kind and understanding which is rare! Mr. Canales & his wife run an outstanding shop the lobby is clean & has a homey atmosphere & they do phenomenal work on cars! I am not from the area but I am only going here to service my car from now on!! read more

The owner does an amazing job of making me feel safe as a young college student and helps work with scheduling appointments based on my paychecks to better accommodate me. I would recommend this shop to anyone who wants the honest truth about cost and repairs and feels more safe in a smaller, very clean and homey environment. He calls very often to keep you updated on the status of your vehicle. read more

I don't mind driving 30 minutes for Quality work. They took good care of my car for its 1st 10k mile oil change, and had me in/out in under an hour after making a next-day appointment. Will definitely use them in the future! read more

Looking for honest help when my car is in need of maintenance is a huge source of anxiety for me. Lots of mechanics see a female college student and see an opportunity to upcharge. After having a previous mechanic take advantage of my business, I was very nervous to look for another place to help me out. I came to E.C. Quality Car Care after reading the excellent reviews on Yelp and Google. The five star rating is well deserved! Lou took his time explaining which services were provided for the jobs requested. He was very patient and even gave me a ride when I found out my car wouldn't be ready until the next day. When it came time to pay, he explained my bill again. My car is currently a work in progress, so there were a couple of things we talked about that needed to get worked on next. He was incredibly honest and advised me on what would be a cheaper option for the next maintenance (even if it meant me not getting the job done with them). I will definitely come back here and will recommend this business to friends! read more

I brought my daughter in to have her car checked. The gentleman who helped us, Lou, was very kind and respectful. He explained everything he was going to do as a precheck and then called us with his findings before doing any work. Again, he explained everything he found and recommended. I truly appreciated his professionalism. Then, he waited 15 minutes for us to get there after closing time as we were stuck in traffic. I highly recommend EC Quality Care to anyone needing any work done on their vehicle. Thorough, polite and professional. read more

The experience will be amazing and so thoughtful and understanding. Awesome Service. Great people clean waiting and shop area .

Both Emiliano and Margie have done such an amazing job of creating an honest and comfortable automotive shop that I can trust. As a student myself, my biggest worry is to be over priced for having a lack of car knowledge. Here they not only walk you through any issues with your car, but they break down the price so you know exactly what you're paying for. Through every minute of my experience, Emiliano made me feel reassured, by explaining the importance of what was needed. I had to leave my car over night and they even offered me a ride home. On the way home with the amazing Margie, I learned that they are 100% family owned, with a passion of helping others. I absolutely recommend this location to ANYONE looking for a shop. It is near to UTSA, and they even offer student discounts! read more

Wish there were more stars to give - this place is the BEST! Lou and his staff are excellent. The most honest,fair and high quality car care in San Antonio. I highly recommend. read more

STAY AWAY FROM THIS SHOP!!! Im sure they are the ones posting good reviews for themselves. Went in for: 1. Oil Change - $57! 2. AC check - Not blowing cold air. $95 3. Window motor - ??? Total Quote: $815.00!!!!!! !!AND Still wanted to charge the check up charge if i decided to fix it with them. Most if not all shops dont charge you the check fee if you do the repair with them. First and LAST time there. Could've won a new customer but failed. To all who live around, dont go there if you dont want to be ripped off. Ended up leaving with a bill of $190 for the oil change, AC check up, and a freon recharge... never going back. read more

Came here on a whim after looking for a mechanic on Yelp. SO glad I did! Had a minor battery issue and they replaced the part and had me in and out in 30 mins! I typically feel like I'm getting taken advantage of in car repair shops as a young woman, but felt 100% transparency and honest pricing while here. This will be my new go-to shop should I need anything else. read more

From the moment you drive in you are met with an atmosphere that you don't get from most other places. As you walk in the door you are met with their code of ethics that you can tell they take very seriously. The E C Quality Car Care employees don't see a broken car as another way to make money. Instead, they see it as another way to do whatever they can to assure The Best experience possible for their guests. I, myself, went in after just getting a diagnostic done at another mechanic shop down the road for an AC problem. The shop i came from did not sound too sure about their answer given to me, but still insisted i pay roughly $1,700 to fix it (after i had already paid them 1,600 to fix an oil leak on top of a $200 AC diag). Being a broke college student with just a little more than $400 in my bank account went to E C Quality Car Care for both a front end alignment as well as a AC diagnostic. I called in to ask how much a front end alignment would be and i got a answer of $95. However, upon arriving i was informed that they didn't know i drove a big f250 and the starting price for a front end alignment you is around $135. But, since they told me $95 over the phone that's what they would honor. That showed me just how honest and fair they are all in round. After the alignment, i decided to get my ac diagnostic done. It was $95 for them to check it out, and were unable to finish due to my coming in roughly an hour before closing. Although they werent able to complete it, they insisted i come back tomorrow so they could pick up where they left off. I came in the next day and was informed that the diagnostic might take one more hour which might need an additional $95 for the extra hour of labor because it wss electrical. Me, being an enthusiastic poker player, realized sometimes you have to be willing to go all in, in order to win. So with a little over $100 in my account i decided to give my ac one last shot. An hour past by and i got a call informing me that they got my AC up and running and found It was a plug that came loose from deep behind my fuse panel. I wad extremely grateful that it ran me $200 to fix my AC instead of $1,700 i was quoted just down the road. Lastly, the people at E C Quality Car Care treat you like family, and treat your vehicle as if it were their own. As they get to know you on a first name basis after just your first visit. I recommend this shop for anyone and everyone in the san antonio area that is wanting a fair and honest place to have their vehicle worked on. read more

I had taken my Jeep in to get worked on and everyone was very friendly and professional. They kept me up to date with changes that came with the repair and I greatly appreciated the military discount. Great company and people. Will definitely recommend and return here! read more

the service is good, but take everything with a grain of salt. They tend to lie about what actually needs to be done with the car. They said my alternator was "completely shot, no other option but to replace it" with a cost of 1200 dollars. I said no multiple times yet he kept insisting and being aggressive, figured they were lying straight to my face. Told them to let me just leave and take it home as it was too expensive. Without the "shot alternator" replacement it would be 300 dollars only. I left with the alternator unplugged as I live around the corner, ALL THEY DID WAS UNPLUG IT, THE ALTERNATOR IS IN PERFECT CONDITION. The amount of money they scam people out of is unreal. They do good work, just depends on what you ACTUALLY need done. Also, spark plugs are 10 bucks everywhere, they charged me 100 for each spark plug. Get out of here!!!! Everything is marked up seriously 5x-10x in price as it should actually be. BE INCREDIBLY CAREFUL WITH THESE SCAM ARTISTS. read more

These people are amazing. I just bought my first car and drove it not even two weeks. My brother noticed an oil leak. I took it to this place because of all the reviews I saw on this website. They helped me so much and were very generous. The oil leak wasn't able to be fixed though because of the severity of the damage the dealership I bought the car from messed up the car when they replaced the timing belt. Everyone here was very helpful. When everything finally works out for me and I am in need of mechanic work this is the first place I will be going to. Thank you guys so much for your time and effort. I recommend this place to anyone who needs honest answers and repairs. read more

Heard knocking in the front of the car and took it to these guys to check it out. They quickly quoted us a reasonable price to evaluate the car. While I was giving them my information a guy walked out to the car and figured out the issue - a large screw in a tire that I hadn't seen. He came back and told me before I could pay. Really appreciate them not just waiting for me to pay then telling me the answer. I'll definitely be back for future car troubles. read more

After 2 days of getting jerked around by other auto repair shops, I picked E C Quality Care because of the Yelp reviews and because they answered the phone when I called. I was not disappointed. Lou and Matt were both helpful, honest, and efficient. They took my car for a test drive and diagnosed the problem quickly. Then they walked me through everything, showing me the brake pads, rotors, and fluid while explaining what was happening when I was driving and how they could fix it. The repairs didn't take long and they didn't rip me off; the cost was lower than online calculators predicted. There were no added fees or attempts to convince me my car needed more work. They did point out a few maintenance issues that could cause me problems down the line. When the time comes, I'll be bringing my car back to the E C Quality Car Care for any additional work. read more

Great place! He is very honest and trustworthy, and actually told me things I should do for my car to see if I could fix the problem to save me time and money. He beat every mechanic within a 10 mile radius and is a good person, and good business. I cannot recommend them enough. read more

Brought my Scion in for an alternator install. Lou was super helpful and got things taken care of extremely fast. Would definitely return for future maintenance. read more

All I can say is WOW!!!! A VERY GOOD WOW! This place is fantastic. After being disappointed with a long relationship with a former mechanic due to change in ownership, we had to find a new shop. Fixed a problem with my AC in less than an hour after I had taken it on at least three times to my former mechanic who said they couldn't find what was wrong. They are very kind and courteous, and even followed up with a house call to make sure everything was working well. WHAT!!! Almost don't want to share this post so that they won't get overwhelmed with business. Hard to believe there is a place like this in San Antonio. read more

Everybody here is nice and you can tell that customer service is there top priority! They will do anything they can to make sure you leave satisfied with your repairs. read more

Had a great experience with these guys. Told them exactly what I wanted and they were able to get everything done I asked for. Gave them a ton of things to work on and it was performed with professionalism and courtesy. Liked the work so much I went back to get my AC worked on. Got it done in a day and props to Lou, he stayed after hours to wait for me so I could pick my Jeep up for the weekend. That's service! read more

Went in to get some aftermarket headers put into my car. I know this shop is really not for this but they said they would take a look at the parts I bought, do a bit of research just to make sure everything was good. Something went wrong during the installation, one of the O2 sensors was stuck in one of the pipes. Before they did anything they called me just to tell me what was going on and asked what I wanted to do. Overall really recommend this place, Lou was a really good with customer service, very friendly and the head mechanic Eddie also knows what he is doing. read more

They've always been honest and quick to help me with my car troubles. They take care of you like family, give good advice, and always go the extra mile. Excellent customer service and attention. I am glad I found them, it's hard to find a place to trust. Lou is always welcoming and quick to get my car in the shop. They have reasonable prices, and have a great eye for detail. So thankful for all they do! read more

I know next to nothing about cars but Lou explained everything that was done to fix my cars AC and made sure I understand what I was being charged for. He answered all of my questions and went as far as to draw me a picture to explain what was wrong. My AC is now working perfectly thanks to these guys. read more

What a great place. I took my vehicle to get serviced and they were extremely helpful. They gave me exactly what I needed. Will definitely recommend. read more

I took my car here for a electrical problem and Lou and the guys asked what the problem was and they started on the car right away and a little over 24 hrs later they had it fixed. what great service I would recommend this shop to everyone they are courteous and they take the time to listen to what you think is the problem. then they will let you know what the problem is and tell you the price. and if it's going to go over the estimate they call you right away. and let you know before they move on with the work so no surprises I think that is great. read more

Always polite! Always fair! Lou does SUCH a great job of making sure I have a clear picture of what they'll do, and what it'll cost! A great shop. -- Phil T. read more