I wnat to thank DVO for thier wonderful customer service and thier real feeling of being part of…read morethe community, The art in the office is stunning and done by a local aritist...really amazing. But more amazing is the WONDERFUL customer service i recieved from Kris. He really went 'above and beyond' in repairing and adjusting two of my glasses. They now fit perfectly. Kris is a wonderful ambassador of Desert Vision Optomertry. I will always be a client of this business.

Love this place and the new owners. Highly recommend because of the staff and the doctor.read more

Kim is amazing! The staff are super friendly and very helpful. They have a great selection of…read moreeyeglasses and sunglasses - I can't wait to get my next pair from there!

I had an eyeglass emergency and stopped in today to see if I could get it fixed. The young lady…read moreworking the desk could not have been kinder. She was unable to permanently fix them but offered a temporary solution at no cost. "Happy to help" was her response when I asked how much. Very much appreciated. If I lived here full time I would definitely patronize this establishment.

If I could give this place 10 stars I would. They have it all, from efficiency down to the amazing…read morehospitality. I came in today emotional needing plastic frames and Felix showed me the most amazing customer service I've ever experienced. He attended to my needs and really showed his empathy and compassion for helping people. I waited no more than maybe 15 minutes from the minute I stepped into the door to when the glasses were ready! I would definitely recommend this establishment to anyone in need of glasses!

I had an excellent experience getting my glasses repaired here. The staff was incredibly friendly,…read moreprofessional, and clearly knowledgeable about what they were doing. They fixed my glasses quickly and made sure everything fit perfectly before I left. What really stood out was their attention to detail and willingness to help--they treated my small repair like it truly mattered. My glasses feel as good as new, and the whole process was smooth and stress-free. The fees/charge fee, kind of high but worth it somewhat. I'm just so happy they fixed my glasses fast and new like. I highly recommend this place to anyone who needs fast, reliable, and high-quality glasses repair! #spreading the word to everyone and anyone (family, friends and anyone who needs their glasses fix) Thank you to the owner for being so welcoming and helpful. We appreciate you ! Sharing and spreading the word to my whole family and friend's...Best in the valley! Super loves!

Office is enormous, wait times after booking and in waiting room are not bad. That said, I was…read morethere for an hour and a half, one of the techs forgot to dilate my eyes so I had to blow another half hour, weird mistake to make. I've had weird floaters in my eyes for months and they aren't going away. They said after a ton of tests they had no idea why but insisted nothing is wrong. Not impressed and a $65 copay!

SO MANY OTHER PEOPLE HAVE EXPERIENCED WHAT I HAVE EXPERIENCED! SEE OTHER VIEWS AS WELL AS MINE!I…read morehave been a patient of this practice for years and have spent thousands of dollars here, including approximately $5,000 on surgery. I never expected to be treated this way over a $100 routine office visit. For this particular visit, the office required payment before seeing the doctor. The staff collected my $100 payment in cash before I saw the doctor. I then had my appointment. Now the office claims that same $100 was never paid and has sent the account to collections. Think about that: their procedure was to collect payment BEFORE I could see the doctor. They collected my cash, I saw the doctor, and now they say I never paid. I have formally disputed the charge with both the collection agency and the doctor's office. For weeks, I have repeatedly called trying to resolve this. Each time I'm told the manager will call me back. She doesn't. Staff has even confirmed that the manager has been in my file, yet I still cannot get a return call. This isn't about $100. I have spent thousands of dollars with this practice over the years. I'm not going to suddenly refuse to pay a legitimate $100 office visit. This is about their recordkeeping, their handling of a patient's cash payment, and their complete lack of communication when there is a problem. I have also found the doctor's appearance increasingly sloppy and unprofessional, and unfortunately the handling of this situation has left me with the same impression about the way the office is being managed. I gave them multiple opportunities over several weeks to resolve this privately. Instead, they sent a $100 payment that I already made to collections and won't even return my calls. After years as a patient, I have completely lost confidence in this practice. One star. UPDATE: it has been about one business week, and I still not have heard from them. I paid the additional insurance coverage for my Lasik and that requires routine eye exams to be kept in order to be eligible for that service. Their lack of care and consideration, as well as allowing me to keep my appointment will most likely void out that additional cost that I paid for. Unfortunately, I'm going to have to report them to the ophthalmology board and contact my lawyer for next steps as they are now putting my eyesight at risk.

Had the nose pads replaced on my Tom Ford sunglasses. George did a great job. Thanks!read more

I went to the store to fix my favorite pair of sunglasssws. Chris replaced the nose pads and…read moretighten up the arms and only charged me $10. Unfortunately due to cc charges they don't take cards unless it's $50 or more. Chris said it was okay and to pay him whenever I'm back. On vacation so I wasn't planning to be back anytime soon. We found a cash machine and retuned back. He was so appreciative as much as I was!!! Great selection of designer glasses!

I have been Dr. G's patient for 7+ years and during this time,there have been a few positive and…read moremany negative experiences as follows: * Trying to schedule an appointment on the phone was brutal! I was always put on hold and sometimes my call was retrieved, sometimes not. * The wait-time to see the doctor was ridiculous~one time I waited for 93 minutes; when I complained, Dr G blamed it on an error~the real reason was overbooking. * I was scheduled for cataract surgery~the night before the surgery, the office manager called me-at PM-telling me I had to pay an additional $175 because I had Lasix surgery 30 years prior! * My vision requires that Prisms be included to prevent a cross-eyed condition; Dr. G mis-diagnosed the prisms, resulting in a second set of glasses. After reading my review, I think my two star review was very generous!

Very uneven care quality and staffing. Staff openly expresses dissatisfaction, high turnover.read more

I cannot recommend DESERT OPHTHALMOLOGY highly enough! My stepfather recently had an appointment…read morehere, and the level of care was simply outstanding. The entire team is super helpful, but a special shout-out goes to Josie, Tracy, and the amazing Jackie. They went above and beyond to make us feel comfortable and informed. It's rare to find a team that is this professional yet so warm and welcoming. Thank you for taking such great care of him. I'm Gio and my stepfather is Mark

This office in Palm Springs by Desert Regional is ridiculous. They run at least 45 minutes after…read moreyour appointment time, I waited that long, and said good bye. Receptionist area not the most friendly or helpful, never did see a Dr. The one person who was actually very good was the young man that takes you into a room and does some prelim work. When that is done they take you to another waiting area where there are 6-7 people is small hallway with no lights, totally horrible. I would never recommend this place to anyone.

Horrible place. Went in asking for a specific pair of sunglasses, the bald cashier was a total ass…read more He said oh we don't carry those. Really? cuz i bought the exact same pair here a few weeks ago. I asked if he could help me look in the shelf, nope! no help! BEWARE...the store is tiny and it's designed so you hopefully bump stuff over, you will then have to pay for it all. watch yourself in this store. Their products are non exchange able and no refunds, it's because their sunglasses and other products are HORRIBLE AWFUL quality. The pair of subleases i bought 2 weeks ago broke, all the screws fell out. Sad, i'll never return.

Okay, so upon my return and with some growing up, I noticed that you can get away with D&G…read moreknockoffs, and maybe Coach, but you'll still get a great deal with these sunglasses. Great look-alikes!

There simply isn't a better optometrist anywhere and Todd, in the front of the house, is super as…read morewell. If you need someone for your eyes I strongly recommend OPT!

Five Stars -- Truly Exceptional Experience…read more I had an outstanding experience at Opt Optometric's Palm Springs location, and I couldn't be happier with the results. I've always struggled to find glasses that fit comfortably because I have a larger bridge, and most places rush the process or recommend styles that don't suit me. But Todd Bauer changed that. He took the time to really assess fit, explain options, and guide me toward frames I never would have considered on my own the Moscot Lemtosh. I trusted his expertise, and I'm so glad I did. The fit is perfect, the color suits me, and I've already received so many compliments. Todd also helped me choose the right progressive lenses and transition tint. Again, with absolutely no pressure or upselling. The combination he recommended is spot on: comfortable, functional, and stylish. From start to finish, the experience was personal, thoughtful, and above and beyond any optical appointment I've had before. Todd's expertise, patience, and genuine approach made the whole process enjoyable. If you're looking for quality service, someone who cares about getting it right, and an experience that feels customized rather than transactional, go see Todd Bauer at Opt Optometric in Palm Springs. Highly recommend.