While in town for work I received a few suggestions from some co workers and this was one of the places to try. Is it knock it out the park amazing... no, but also it's not a 1 star like many have given it. I have to say what would have made this a 5 star was if the chicken would have been a little moist n a bit more seasoning. I did a double rice double protein half chicken half steak bowl. There's reviews on poor service and I do have to say service - 5 stars. The team tonight looked like they were working very smoothly together, and were communicating very well with each other that made the line move pretty quickly. While I did not try the tortillas, I did notice them being pressed n cooked right in front which I think definitely makes it stand out a bit more than a traditional chipotle per se. I would come back to Pancheros. read more

I was looking for something small to tide myself over for supper as I left work a little early. Mission accomplished on the small part! I was overall confused by the way the menu is displayed. From what I can tell, you need to know what you want going in or you are just going to make stabs in the dark, or maybe that's by design. So I figured two tacos would be the simplest way to go, should be pretty straight forward, right? Menu said $7.50 for those. I thought, well with a drink i shouldn't break $10. Come to find out there are upcharges to add toppings, I believe. Toppings were applied in teaspoon quantity. Was told there were no small cups so I would have to do a large. Wish I would have kept the receipt because that large diet coke must have been around $4.00 if my theory on upcharges for toppings is incorrect. If it's the fountain pop, is that really that hard and expensive to make? Just trying to figure out how the gap bridges from $7.50 to to the final price tag. Again, I thought I would be in the $10 dollar zone. Nope, $13.40 with a sizeable tip suggested. So with a tip I'm into it up to $16+ dollars. I guess this would have been a little easier to accept if the tacos weren't the size of tootsie rolls! I wondered if there was anything in the bag on my way to the table. I found the foil wrapper was rolled into both tacos, still scratching my head on how this can be done. Diet coke is the only diet choice. Tables were filthy at this location. If you plan to throw anything away be prepared to force it through the small hole in the cover over the overfilled trash can, therefore getting other peoples trash on your hands unless you just leave it on the top of the surface with said hole.. Trash also overflowing the trash hole by the sauce. Not sure why but I echo the other reviews, everyone exudes the vibe that they would rather be in hell than making food here. Why? It is absolutely palpable. Also the lack of attention to tables and trash cans does NOT inspire confidence on a clean kitchen. Sauce situation is confusing. A bunch of bottles by the fountain pop. Am I supposed to unwrap everything right there and sauce it while people wait behind me? Or do i grab a bottle and take it to a table? I saw one person do it that way. If thats how to do it why not just put them on the tables? Sauce bottles were all sticky fingered and gross. I mean, a pump bottle of each sauce would be easier and more hygenic, no? Or even packets, people. The food itself tasted good. And if it was scaled up to an adult sized taco and not something that seems like it should be on the kid's menu, I would probably go up a half star. I just get the vibe that you are being pulled in at one price and upcharged by a considerable percentage by the time you leave. Taco Bell shows you clearly what you are getting and how much it will cost. And the portions are not tiny while paying about half of what you get here. You have good bathrooms from what I can see. If the rest of the place could come up to that level you might be on to something. read more

Terrible service and shorts on serving sizes. Extremely rude employees. Not very clean sometimes and employees always are pissed off that they have to work read more

All workers that were present at noon on 02/15/26 were extremely rude and rushed us through the line when we were the only ones there. They tried to charge us $40 for 2 meals and tried to tell us we were wrong when trying to correct them (Turns out they were in the wrong and did not apologize). They definitely do not need to work there or at all. Very bad experience management needs to fire every one of them and hire new staff. read more

This was my second bad carry out experience Won't be trying again! Although the order was written down for them to follow, several things omitted - cheese, salsa, queso, etc....all pretty important to make a burrito worth eating. Which I didn't Terrible experience! read more

Order online at 5:14 and was told order would be done by 5:17, I arrived at 5:17 and was asked what was the name on the order. After telling the cashier the name he told me the burrito on the counter was not mine. I stood there for 15 minutes watching other people be helped but them not making any other mobile orders. As the burrito continued to sit on the counter the cashier checks the burrito again and then hands it to me telling me now the burrito, that has been sitting there for 15 minutes IS MINE. I get in the car and start to head home feeling that my burrito is COLD! I call the store and they told me to come back with my receipt and they would remake it. When coming back the cashier then chose to argue that I was already gone with the order too long, that I did not wait there 15 minutes, until the cook finally listened to my issue after another 10 minutes and just remade the burrito. And then opened up the remade one to a big hole in the side because it was half assed. read more

Pancheros Mexican Grill - Burlington - Remade burrito with hole - Mexican Near Me - Burlington, Iowa

Every single time I walk in here they look like they all hate their lives and then they take it out on by micromanaging portion sizes like their job depends on it. I always have to ask for more. I've been to a lot of Pancheros this is by far one of the worst. Save your money food is always cold to the point by the time you scarf your mediocre food down you gotta eat it room temperature anyway. read more

This place is a step down or two from Chipotle and Qdoba...but isn't too bad if you want something quick and simple in the area. Was here visiting a d wanted some Chipotle. Went and tried their burrito, which wasn't bad, but as others have said, was way too salty!!! The rice was okay, the meat wasn't the best and was over salted and under seasoned, and the vegetables were okay. It is also worth noting that they have grilled vegetables and a few other things you can add to your meal for an extra dollar. We also got the queso and chips which were sooo salty..wow. However, it was tasty, despite drinking a ton of water! Service was good and friendly and the place was really clean, which is always a nice thing. Prices were good for what you get and for the area. read more

Pancheros Mexican Grill - Burlington - Burrito and my Dad's burrito bowl. Side bag of chips and queso for an extra $3. - Mexican Near Me - Burlington, Iowa

I got to the place at 2:30 pm and I was the only customer and all the tables were empty. But the food unit was such a mess, foods everywhere and sneeze guard was filthy. The lady working there was very nice and when I walked in she came out from the back. Obviously there were not busy and lunch rush was over hours ago but they didn't bother cleaning up. Food is good but that mess is not acceptable, specially if are that slow. read more

Pancheros Mexican Grill - Burlington - a variety of food items - Mexican Near Me - Burlington, Iowa

Not worth your time, or money. Place is clean and quick the only reason for not getting a 1star. Staff is not really friendly and give short uncomplete answers to questions. If you don't know exactly how to order your food you will be disappointed to have not gotten what you want on your meal. I won't be coming back to this pancheros again read more

Not terrible, but not great. Staff is nice enough and the place is clean. I ordered the steak burrito. The steak looked like chopped up dog food. The steak in burritos should be flank or skirt steak . NOT chopped up round streak. Sides are decent. Won't be back read more

This has got to be by far the worst Pancheros I've ever been to I don't know why I even ever come back. I always get a craving for Pancheros and think how this is going to be so good and then every time I get it I'm just so disappointed. Every single time the Tortilla it's pressed so thin and so small that when they wrap it up it always has a hole in it they just slap everything together. Everything is always a mess on the line. This is definitely not like the Pancheros in Cedar Rapids or Coralville, Ia. I mean I get it it's hard to find good help these days nobody wants to work but damn..... read more

Our family loves to eat here. I only order the burrito and the ingredients are always fresh and love the fresh cooked tortilla. I order the medium sauce mixed in then I pour a side order of the hot sauce over the top. Tables and floors are always clean. I just hate the fast food places that you stick to the floor so it is nice to see places that not only make an effort to clean but have been trained in how to clean. read more

Burnt meat !!! And sad part was that they tried to convince us it was supposed to be charred.....but it shouldnt be burned half way thru and be blacker than charcoal....and then act rude when asked for fresh and huddle together and talk crap...We were nice and polite to them so no reason for it. It was great food after waiting there for fresh meat. No queso made either .... was not impressed with half the employees and I believe 2 of them were managers with the attitude read more

Super slow, food was cold, they charged me for not putting my rice in my burrito and charged me twice for adding meat to my burrito. Definitely would not give this place another try! read more

Hours are until 1130pm Sun-Thur. It's Thursday at 925pm. We walked in, three people on staff and we were greeted with "we're closed". Um, it's 930. "We're short staffed." There are 3 people working right now and you're making yourself food. This isn't the first time I've had terrible service at this Pancheros, but this was the worst. read more

Been told they were out of lime vinaigrette 4 times in less than two weeks..it takes about 2 minutes to make yet they can't do that? Have definitely lost my business multiple times because of this. read more

I give them a 4 star for trying. If you've ever heard of CHIPOTLE this is like a step down which isn't that bad. I love that they make there tortillas fresh and the veggie selection however the choices of meat are not that great. If this place had shredded beef it would be the most popular place in town. Service was good and the place was clean so it deserves a good 4 read more

Is a half star an option...because that is really what I was aiming for...Stopped in with the family for a quick bite to eat. That was our first mistake We were the only diners in there, so I didn't anticipate a long wait, but wait we did...first we waited to be noticed, then we waited for them to be ready to take our order...after that we waited for them to find burrito shells. Several of the ingredients were not ready, so we amended our order so as not to have to wait any longer, but nearly anything we selected was missing an ingredient or two, so we waited a little longer. When we finally got our food, we were ravenous, but not hungry enough to choke down what we were served. All of our burritos were cold, and some of the ingredients appeared to be frozen inside (veggies). The worst part was the watery substance that was pouring out of mine. It turned my burrito shell to mush and leaked all over my plate. We had to hunt for napkins, silverware and more. This is definitely the place to cross off your list if you are in the Burlington area, there are so many better choices. read more

It tasted like a bowl of salt and nothing else. The "hot" salsa would barely be a medium anywhere else, and while I know burrito bowls are usually not pretty, it was so carelessly slopped together that it was unappealing. I know that locals prefer things less spicy than I do, but even apart from the lack of heat in the salsa, it was bad. read more

Eh, it was alright. Mock Chipotle........ Um they tried. The people were very nice though. Giving 4 stars for service. The food was bland though. read more

They make a mean burrito. I wish I could eat one every day