I made a Yelp account just to post this; I placed an online order pickup for 11:00, and they gave me my food at 11:45? I made sure to check my order before o left and they also got my order wrong! I mean come on?! I'm telling friends to skip this place. Never again! read more

POOR GIRLS who have to deal with RIDICULOUS customers ‍‍ Las felicitó because if I was them I would be fireeeeeddd today. A guy littery got upset cause he was told to wait outside since he had a dog w/ him and had his wife hold his dog while he came back and FAKE COUGHED all over the place, thinking it's funny and that other customers would laugh or salute him. Like NO. Go walk your little dumb fake coughing a** out the door with your dog. Don't get me wrong I have dogs but RULES ARE RULES. Poor wife stayed quiet and poor her to have to deal with a ridiculous husband! And YES after I walked out I definitely let his dumb*** know how ridiculous and embarrassing he looked as a favor for the girls since they couldn't. They should've refused service to them for they're dumb attitude! read more

Sometimes you need a quick meal thats not McD! This location has got to be the stingiest and least tasty of them all! The manager Luis is so not friendly and gives the tiniest of servings! Went a few weeks ago and the rice and noodles were so bland, even soy sauce couldn't help it! The orange chicken batter was mushy not crunchy. Otay Lakes location is better. read more

This store has terrible customer service. There's always something with this store, they either forget an item (when I order online for pick up), the managers have the worst attitude and the employees as well. They don't acknowledge the customer...they barely even smile. It always feels like they get bothered when you ask something... avoid this location! read more

Poor customer service. Door sign says they're open at 1030, went into the store at 1032 (door was also already unlocked), one of the female staff members stated "we're not open yet" When I asked what time they're open she says in an unfriendly tone "there's no food here yet" I mentioned that the door sign mentioned 1030, she responds back by saying "in 5 minutes" read more

The customer service here is the best! I came in about half an hour before closing and a couple of the things I wanted weren't available, but the staff kindly and quickly made some fresh for me! They even gave me a free drink for the wait which was so thoughtful! This is definitely the best customer service I've experienced at any Panda Express, especially compared to the Main St location. Love it! read more

A 2 star rating is being generous. The 2nd star is only there because the food was edible. $12 for a 2 item combo is so over priced especially when the serving size is so small. I'm not a big eater but I am a man and the 2 entree portions are made for a small eater. Blandish food with gristle and over sized pieces of broccoli. It's been a few years since I have eaten here and now I remember why. McDonald's is better than this and I don't like McD's read more

When Uber Eats, they mistaken our order, then later said it was the right serving size, when it's $26 for a serving of one person!

I love Panda Express and I'm lucky to live by this one,but won't go back because the manger Luis is rude and I see his mean to his employees and the portions seem to be smaller ,when I asked to try the walnut shrimp Luis told his employee to cut the shrimp in half so I just got to taste a little piece of shrimp.I rather drive farther to a different Panda Express then me ever going back here . read more

I went to order a large side of chow mein, and for whatever reason, the server started to put the chow mein on a plate, instead of a large container. I had to repeatedly tell her a large side order, not a plate. I also asked if they were bringing out more chow mein, because there were just scraps of it left, mostly just vegetables and very little noodles. My server ignored me and took out whatever she could and placed it inside the container. I should've returned the container, because it was just ridiculous. Then I ordered a bowl with fried rice and mushroom chicken. This fried rice was undercooked and had a crunchy consistency, with very little taste. The cashier that rang me up, did not even bag my food to go, nor did she offer me a bag. I normally love to eat at Panda Express, but this experience was just terrible. I actually don't even want to give this rating 1 star, it should be 0 stars. Employees at this this location need to pay attention to detail and the needs of the customer. And if they can't even make a fried rice, then they need a new cook. The fried rice was disgusting. Avoid the Panda Express at Otay Ranch Mall on Birch Road. It's best if you try another location, because in all honesty, I cannot recommend this location to anyone. read more

Absolutely horrible experience. First walk in the store and there was a line. Finally get up to order and the guy is riding on the Styrofoam what needs to be put in the box. There's hardly anything premade and ready to go. Everything is getting backed up. We slowly slide down the line and stuff that is there people are trying to take first and they pass us up because the cooks are in the back trying to catch up and make fresh stuff I guess. We finally get order check out and head home. Get home and find out that one of our meals is not in there.. No I head back to the store and confront the manager. Yes me what I ordered and he would give it to me for free. Point of the matter is I ordered something and it actually wasn't even there he said they no longer carry it but yet when I first told him my order he said OK no problem I will never go back to this place very poor customer service and very slow read more

Luis the manager is the worst person ever..... He is rude and he insults costumers... I usually love panda express and I tried a lot of different restaurants of that brand but this one is awful. Very disappointed with the costumers service because of him. He is also very mean with employees and cheap with quantity. read more

It was 15 minutes pass 1pm when I got hungry while doing errands with a friend at the Otay Ranch town center. I remember Panda Express. So off we went to eat here. Had the combo chow mein with fried rice (half & half) kong pao chicken and chicken with mushroom, and the other combo half & half with beef with brocolli and pacific chili shrimp. While waiting for my two item to cook, I sat down and took a sip of my drink. To my surprise, Luis who served us on the line brought me our order to the table. I frequently eat at Panda's and never have experienced our food being served. Luis was great. And even asked if we still need anything like soy sauce. I followed him for the soy sauce, he told me that I didn't have to follow him because he will be glad to bring them to our table. Luis was really nice and very welcoming. If you come here to eat, you may get lucky to get your order delivered to your table. The restaurant was clean and orderly. Restroom was clean. And friendly staff too. read more

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I got a two item plate and got a water cup and the dude charged me for two drinks... also he did not give me a receipt and he was giving me a death stare like gtfo... Personally this location sucks! There was a nice girl named chelsea so thats i gave it one more star.. other than that only 1 star. read more

So this Panda Express is very selfish with their portions..I don't know what it is but recently they hired two new people..two really skinny guys they look very similar..but man I hate when he does my plate because he barely gives me any food..he also mixes the entrees..so that my orange chicken is mixed with others..also this Panda Express is usually dirty and I hate...HATE when there's this young Hispanic guy who cooks the food..it comes out all nasty and undercooked..the only good time is when the tall guy or the young girl helps as their not greedy with the portions or they'll clean the place ..if they aren't working..the place is disgusting..and the manager sucks to he needs to get fired..I've been going here for 5 months consistently so I know what I'm talking about read more

Smaller portions than other PE's. I agree with one of the reviews though, with their trays being empty during prime hours. I've pretty much had to wait for new orange chicken or chow mein each time I've been there. While the food is lacking sometimes the customer service is usually great, even after watching them put up with extremely rude customers so kudos for that. read more

This panda could be good, but mismanagement keeps it mediocre. I don't understand how they could be open on Christmas. The food quality cannot compare to main street. The location is usually clean since it is usually empty. The fried rice is usually burnt with large white clumps of rice. Even the PE down the street near target is a better choice. read more

The food just isn't good. I don't think I could have Panda Express again. Now, I've had Panda every so often and it was decent Chinese-American fast food. There was something about my food yesterday that was really off putting. It isn't any of the staff's fault they're just doing their jobs. The quality of the food was gross, as if it wasn't real food? I ordered a 2 item combo; half fried rice half noodles, beef broccoli and orange chicken. 2 of the items (noodles and orange chicken) were freshly cooked as I waited in line and they still didn't taste fresh. The meat from the beef broccoli was stringy and the broccoli was over cooked. The orange chicken was basically all breading in a really sweet sauce. The fried rice and noodles had no flavor. I'm not a picky eater, it's rare that I am so dissatisfied with my meal but it was that bad. Never again. read more

Can I give negative stars? I always hope for a better experience but they never deliver. It's the only Panda near our house and I keep thinking they'll improve, to no avail. Always out of food, even chow mein. 3 of us waiting for them to cook 80% of what we ordered. Watched them keep pulling food out of pending orders to fill those behind us. Crazy poor planning. Got home after waiting for what should have been fresh food to find under cooked chow mein and tough old Sweet fire chicken, they must have scraped the bottom of the cold pan. Kung pao chicken had bones. Called & manager, Maria argued that she personally gave me fresh food and she had cameras to prove it. Won't be going back. read more

The only thing I'm giving them a 5 star is bc of Maria Plante (Manager) she gave me a superb discount for my son's birthday kids meal!!! Everything went well. I ordered for 16 kids and gave me a good price. Smooth transaction. Easy to talk to made me a happy mom. Thanks! This is the Panda Express on Otay Ranch Mall- Eastlake read more

It looks like they've changed managers and they're skimping on serving size again. I'm just about done with this location. And it's too bad, I really enjoy a a quick bowl of noodles and grilled chicken. Panda Express, please remember I have other choices in the mall. read more

The reason why I'm giving this place 5 stars is because I've never ever had a bad food experience with Panda Express! What I also love is that every time I ask for their black pepper chicken (which happens to be one of my favorite entrees there) and it's running low they always quickly(less than 5 mins) whip up a fresh batch for me! I love that this particular location is so close to home and I get attended to immediately with little or no wait. Love that especially when I'm famished! Perfect stop before heading home after a long day at work. Their sesame chicken and fire chicken are two other favorites of mine and my husband's. Very friendly and efficient staff as well! I always see them cleaning every time I visit and every one of them has a smile on their face which really makes a difference! read more

Came at 920. And it was closed... you can't close early if you're a franchise with set times !

Just another echo of previous logs... Small portions and no sugar for your iced tea.

The worst Panda Express I have ever! Dry white rice, hard old overcooked orange chicken, and the honey walnut shrimp was crusty (stale)!!! Very very sad establishment. read more

We used to go here but they keep increasing prices, cancelled the reward card, made servings smaller. So we stopped going. Today we thought we can go back, need something quick for our hunger. BAD DECISION. No noodles ready. Got half of fried rice. Disgusted! It tastes old and moldy. I am Asian. I know how good rice taste! How dare you get me sick! I told the guy who thought he was being nice by dumping a small serving of noodles after they refilled the tray for 5 mins. I told him to check the rice, taste it. I watched him from my seat. He did not even check it. Does not care about public health. Management: Do I have to report you to Dept of Health before you train your people to care for public health? It's about training your people right in food prep. You disgusts me. read more

Terrible service. I had a free coupon from the T-Mobile app and they refused to give me the order even after I properly redeemed it on their website. I waited 30 minutes because I was told my order is still being placed and left with no meal. Never going back there again. read more

5 pieces of meat, seriously? Why charge extra when you're just gonna give less food!? Don't come here if you can help it.

We went in for a cup of water the worker was telling us we can't give you a water cup because we are not clients this is stupid and believe this is illegal for not giving us a cup of water read more

Elizabeth helped me and the service was excellent!! The best I've ever gotten at a panda! She smiled and greeted means was patient with me while I ordered for my coworkers and I. I'll be back here tomorrow! read more

Ok, so my fiancé and I usually go to this PE because the other one is so crowded. It has gone down hill since we first started going. The food is usually not to bad but the service is horrible. There is one particular server named Zenda, she is by far the rudest server I have ever encountered. I understand that fast food attendants are not the brightest or nicest but she is horrible. I strongly recommend the other PE off of Otay Lakes road. Good luck... read more

Well, disappointed in the food. Rice undercooked, so crunchy, yuck. Meat tasty but chewy. Chicken tender but tasteless. Floor was sticky, should have taken that as a warning I guess. Service was acceptable but not particularly friendly and they were not busy. Table was decently clean, only real plus, a/c on a hot day and the bathrooms were clean. Won't be back, my recommendation, go to the one on Otay Lakes road... read more

Whoever is in charge of making the fried rice right now at this very minute needs to be retrained extensively or fired. Cause it's either a lack of knowledge or caring. I had to soak the rice in soy sauce at home and eat it with the chicken. Never by itself. It's over cooked and has no vegetables. Terrible. read more

One thing that I can no longer stand. I always call to ask if they have orange chicken because they never have any and whenever I call and ask any of the working employees if the manager is there and they hand him the phone, he gives me attitude. Either that, or he hangs up the phone right after I ask. Unacceptable. I don't pay good money and waste time to buy food for the manager Luis to be so rude to me. Also, whenever I actually go INSIDE, and he's serving, he gives me the smallest portions of food. I didn't know that the world had a declining orange chicken supply!!! I also noticed that this man yells at his employees and treats them inhumanely. I love the rest of the staff, but the manager needs to take some anger management classes or time off. So rude. I miss old manager, Maria. read more

The Staff here are NOT FRIENDLY! They're Always in a hurry and rush you with your order! It wasn't Busy at all.. Some of the food orders have to much Oil and taste greasy.. My drink was watered down with No flavor!! Not a good place to eat!! read more

My daughter and I went to Panda Express at Otay Ranch Mall on Saturday June 30 and the staff their is NOT very friendly! The food was okay, kinda oily greasey tasting. My daughter always asks for chowmein noodles and her 2nd course is another serving of chowmein and orange chicken and they ALWAYS give her a hard time when she asks for more chowmein!! The employees appear to be over stress! The female employee, name Mora??? don't know the rest of spelling of her name was rude to me when I told her I asked for mixed vegetables and she replied, "I know, its being cooked!" (very Sarcasticly).. Terrible SERVICE!! read more

Great service, excellent food. I'm not sure why it has bad reviews? I Love eating at this location and they always get my order correct. Will always come here no matter what bad reviews they get! read more

My buddies and I were originally going to check out a taco shop in the mall, only to find that it had closed at 6! So we ended up going to Panda Express instead. Some student athlete and his dad were very rudely and selfishly taking up the only group table in the place, so we had to take the loose chair at the handicap table. I was the first to order. They were out of orange chicken and black pepper chicken, but they were making it fresh, so I didn't mind. The cashier - Marysol, I believe - very generously offered me a free large soda on the house because of my wait! Most of us didn't get fortune cookies, but I don't like those, anyway. My friends ordered after me and a lot of them also ordered orange chicken, but because they ordered before it was done being cooked, they also had to wait. They didn't receive a free drink, though. One of them got a 10% discount off his order. Anyway, I love this particular Panda Express location because their food is always cooked properly and tastes fresh. The orange chicken was crunchy - just how I like it - and the chow mein was especially delicious. read more

I love panda but seriously I'm tired of paying extra when I want the premium entrees and getting two pieces of shrimp and to be exact 3 pieces of steak the size of a nickel. It's not ok!! Overpriced. Sucks to say but they lost a customer read more

I don't normally write a reviews, But this one didn;t make me sleep all night thinking why this place is still being operated like this. So here I am 4 am and writing so that everyone knows and stay away from this location. I should've connected the dots when we came in. There was no trays to on the counter for dine. Whe I turned and looked around I saw where all the trays where, on top of n over flowing trash bin! Akmost all of them stacked on top with paper plates on because the bin wouldn't close anymore. I told my wife and kids that we should look for another place but my 6yr old daughter was very hungry and begged to stay. Tables where all dirty and sticky. Looking around while my wife was finishing up with our orders, I see an employee sitting in a corner on his phone playing or something? We went around 6:30pm, there where probably 6 people dining in, and I assume the tables and trash hadn't been wiped and cleaned since it opened that day. Finally our food, my wife had something with eggplant, it was so dark I didn;t know what it was, I've eaten this dish before in other P.E branches and it does not look like this, the orange chicken was a bit tough, probably sitting for a bit too long on the food warmer. Anyway, pls. do yourselves a favor and skip this place. If this is how it is run and managed, I don't know about the food handling process. Now that i think about it, i shouldve taken a picture of everything that was wrong about this place and sent a picture to the owner. read more