We went super close to closing, being honest I thought they would turn us away, but they let us in. The staff wasn't snotty about us being there late the gave us our food and sent us on way with out hassle! The food as always was delicious I 100% recommended this Panda Express!! read more

Giving two stars only because they have not given us sweet and sour sauce with our spring rolls every time we've got food from them for the past year or so. That is my favorite sauce and It's just disappointing to get home and find no S&S sauce! read more

First off Panda is one of my favorite quick places to go. I get the walnut shrimp and kung pao chicken pretty much religiously. This location has offered over the top service on multiple occasions. In the rare occasion they are out of an item they bring the item to your table personally and even gave me extra rice once with my fresh potstickers. Fresh well cooked rice is one item that I look for in a Panda and this place has not disappointed. Always hot and fresh. Friendly service and amazing food. read more

Panda Express - Kung Pao and Shrimp with fried rice - Chinese Near Me - Franklin, Tennessee

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I really enjoy this Panda Express---they are always busy so I think the turnover and food is typically hot and fresh. I like that they give you a little sample while your in line and it really got me addicted to getting the honey walnut shrimp...yummm.. I always get the small bowl with noodles and the shrimp and a cream cheese puff/wonton and it is like 5.00 and some change and they cram that bowl full. I never feel cheated on the food quantity. read more

They are super nice here. The food is yummy and filling and very affordable. The line moved quick. I'll definitely be back.

Ok Keep in mind this is fast food, so don't hold it to the standards of an authentic Chinese bistro. Good for a little variety in a quick, cheap meal, but chicken can be a little questionable. However, they offer an extensive menu with flavorful options, you just must know what is good and what isn't. Overall I would say the cream cheese rangoons and the shrimp are the most consistent dishes, be careful with the steak. read more

Each time I've been here they had fresh orange chicken prepared and it was hot and tastes great

Panda Express gets so much traffic that they're constantly making fresh batches of different things. That's a huge plus, because nothing is sitting there for too long getting stale and bad. It doesn't have the variety of a more traditional Chinese food place, nor does it have much of the authenticity - but it does taste good, all the same. For Franklin, it's a good place to appease your Kung Pow craving without having to take a long lunch and go to PF Changs, or Pei Wei. read more

To say the least, a Chinese restaurant is a very welcome addition to the plethora of restaurants in Cool Springs. Driving to Brentwood for Pei Wei has gotten old. That said, it has also spoiled me in regards to being able to get reasonably priced Asian take-out. Panda express was good, but nothing spectacular. I ordered 2 entrees, a side of fried rice and two spring rolls. The entrees and fried rice were ok, definitely not bad. I suppose it's the little things with take-out that makes a big difference. For their take out, they provided the standard fare of cheap Styrofoam plate. They did not include any silverware or any sauce for the spring rolls, but to give the benefit of the doubt, they may have expected me to grab the extras myself. I'll have to figure out how that all works the next time I go. The Spring Rolls definitely needed some hot mustard or Sweet and Sour to help the taste. The rolls were not all that impressive. But then again, I'm comparing it to Pei Wei, so I may be spoiled in what I compare their food too. They are obviously different types of service and different kinds of restaurants, right? The price was affordable, and they had a great selection to choose from. They also offered free samples...Kind of like they do in the mall. It's good and will definitely be a place I'll visit again. It's like the little cheap local Chinese restaurants, just done on a national scale. I'm glad they are part of Cool Springs, but still wish Pei Wei would have taken that spot! read more

not impressed what so ever. ordered white rice and orange chicken. I received spicy orange chicken with fried veggie rice. I paid and ordered 6 crab rangoon's revived only 3. the servers were very impatient and rude. tried to joke around with my daughter. very upset. not planning on coming back until they get there act together read more

It's Panda Express. If you like Panda Express you will probably like this one. This one is clean the food is hot and they carry the full menu. If you do not like Panda Express or are expecting a high-quality Asian meal then you're going to be disappointed. read more

Incredible selection. Whoever was on the grille today was crushing it. Come get it while it's hot

pésimo servicio no atendía bien una seńora y después que empede a comer encontré un pelo largo y me dio asco la comida esta buena pero el servicio de atendido mal read more

Panda express is OK if you have never had very good Chinese food. It's more like factory Chinese. Also, at the Franklin shop they will give you a good portion of rice or noodles but when it comes to the main course you ordered, it is a rather stingy portion. It is not a good value unless you really like rice & noodles. Most small Chinese takeout places will give you a better portion and a tastier meal. read more

There's an employee here named JoJo and he was so so so nice! He was extremely accommodating to the customers in the best way. I wish Panda Express let me mention him in their survey because I want them to know he was sweet and helpful. read more

Update: They improved the veg side by adding in more broccoli, carrots, and an occasional kale leaf for a while but, based on a recent trip, they are back to using mostly cabbage again. Boo! read more

Slow slow service. Waited in line for about 25 minutes to get food from a fast casual restaurant.

Fresh food, fast service and wide variety of choices! Love the ease of walking in and getting delicious food in a matter of minutes at a great price! read more

I had ordered through Uber eats as I have never tried it. I like Uber eats. But, I was very disappointed in the food at this location. I had order potstickers and they gave me something else deep fried with cream cheese. I couldn't eat it so I just wasted my money there. The Kung Pao chicken was awful. Not good at all. Never using this Panda Express again and nothing against Uber eats but I may not use that kind of service again because when I had called panda they didn't have a driver to bring me the item I had ordered. So I wasted money on the service fee from Uber eats and I wasted money on a item I didn't get. read more

I was finishing up my General Tso chicken and noticed a big bloody piece of pink chicken. Unfortunately I was almost done with the meal and knew I was in for it. Sure enough I got the raw chicken runs the next day. Vomiting and diarrhea. Nothing can make me return here. Nothing. read more

very very very good. manager David had things going very smoothly. had fresh food. Manager david was very friendly and helpful. highly recommend read more

I have to give it 5 stars for what it is. It's always fresh, portions are perfect and the price is good. It's no gourmet but you don't pay gourmet price either. Much better than any chinese buffet. read more

I'm going to give it 2 stars. It is a restaurant and it has food, but that's as close as it gets. The food is mall, food-court quality at best. Heavily breaded protein in thick, goopy sauce with a mediocre flavor. It is to Chinese food what McD's is to a great burger - edible, but not the best representation of what it should be. read more

Priced in the middle of the pack, the area really needs to provide another source of Chinese food to get some competition. I come here frequently because their really isn't any other choices, but at least I know the food is always good, mostly hot, and mostly fresh. Peak times make it hard to get my favorite foods like teriyaki chicken and beef broccoli, but during the off hours theirs no issue. The one area that disappoints me is the price. I used to frequent a panda express back in California years ago and I am always saddened when it literally costs twice what it used to in only 6 years. I haven't had any bad dishes here, but if any other Chinese restaurant opens anwhere near this one, I can very well see a decline in customers as long as the price or quantites stay the sae. read more

Not bad for a fast food chain restaurant. The food was unimaginative but fresh. They also offer brown rice if you don't want white rice or fried rice. Prices are reasonable too. read more

We loved Panda Express when we lived in California. This location started off a little shaky, but management has stepped up. It has replaced our local Chinese restaurant that is closer. My only remaining complaint and reason for 4 stars is the inconsistency on spicy flavor in Orange Chicken. It's either too spicy or too sweet. Never know which you'll get. read more

Food is just like any other Panda Express. Not authentic but good American Chinese food. Service is off the hook!

Its fast, efficient, the restaurant is always clean and the food always seems fresh. I find that this one is definitely better than the panda express located at 100 oaks in nashville and vastly superior to the one at opry mills. read more

Panda Express - Orange chicken white rice. Sweet and sour sauce - Chinese Near Me - Franklin, Tennessee

The food is always great. The staff is always good. My favorite place in Franklin for Oriental chow.

Faster, fantastic quality of food. People very friendly and attentive. I jut love it.

Love this little place in cool springs. When ever I go in there they are always smiling and welcoming me in with a sample of something new. The atmosphere is comfortable and laid back with an open dining experience. Everything always appears to be clean and organized and very efficient. The food is you basic chines food but in a to go fashion that is quick and easy. read more

I was in Panda Express last night getting multiple plates to go. There were several guys working the grill and one young woman who was at the counter serving food. The young woman never greeted us when we arrived, never cracked a smile and seemed to only speak the words "what else." She appeared to have disdain for us and/or hatred for her job. Either way, I won't be back. Almost all of us have worked in direct customer service at one time or another during our lives and know there is no excuse to act like a salty teenager just because you would rather be somewhere else. With so many options in Cool Springs, there is no reason to return to this place. The food is what you would expect from fast food (maybe a little worse), certainly not good enough to overcome terrible customer service. This restaurant draws people in because of the reputation the chain has, but this particular location is in desperate need of quality employees. read more

Ordering online was easy and the pick up was super fast. The food was good but the quantity was not adequate for the price I was charged. Not bad however. read more

Amazing Chinese food! I would suggest the fried rice with orange chicken and veggie springrolls. My favorite Chinese in Nashville

This was a poor service to say the least. Out of the five items we purchased, 3 were never given. We had to get our money back after waiting for what seemed like forever for all of our food. I will not visit again. read more

Out of the thousands of locations my friends and I could have chosen to have a decent/sub par meal, we chose this abomination of a restaurant. For dining In they have 3 main options. A bowl, a plate, and a "bigger plate. " Intrigued by the MSG ridden food, I chose the bigger plate. The three entrees that I chose were diabetes, cholestorol, and autism. I also added a chicken egg roll for an additional side, or as I coined it, "dog penis." Being the fine establishment they are, they also included a fortune cookie made of styrofoam. Immediately after consuming the meal, feelings of regret and food poisoning overtook my body. If you have any respect for yourself, don't eat at this restaurant, or even come within a 10 mile radius of such a place. read more

message to all food service employees... 1. will you please stop handling money and then going back and making food without washing your hands!!!! you should make a spectacle out of washing your hands so that the people in line can see you doing it. if they saw you washing your hands after you were out in the lobby pushing down on the overflowing trash in the cans with your bare hands and collecting other peoples dirty trays and setting them down on food prep surfaces, they might not look around for every other gross and unsanitary thing that you are doing!!! 2. please please please stop holding my drink cup by the rim with your gross contaminated hands. that's actually where i planned to drink from. the bottom of the cup is yours, but the top half is mine!!! 3. please think ahead and don't wait to start cooking more of something until it runs all the way out. almost everyone gets orange chicken. if the door is unlocked, keep it stocked!!! 4. please have some sense of urgency 5. please stop keeping the soy sauce behind the counter where i have to ask for it and then still having to ask for more every time? why not just make it accessible and not let it be another distraction to the cashier who already struggles to function. 6. please stop closing early. i have been to this location numerous times and the door has been locked 15-30 minutes early. you are open until the time on the door says. that means that you should be able to prepare anything on the menu, all the way up until the store actually closes. not 20 minutes before your official time. i'm getting close to being done with y'all. i really love the orange chicken or i would have already quit coming in. please get it together. read more

The employees at this location are always friendly and efficient. The food is always fresh and delicious. Will definitely continue going here. read more

I will try to be as kind as possible. This place sucks! Fool me once, never ever again will I spend my money at this place. Dried out rice, unappetizing looking entrees and taste to match. Unfortuantely the best Chinese place is now Five Guys so we tried this place. read more

The food isn't all that great but the reason I gave it only one star is that the service is terrible and the people that work there are extremely rude. They weren't willing to help us at all so we just left. I will never eat there again and highly recommend that you don't either. read more