The new Wok-Fired Shrimp at Panda Express is amazing...and the Pepper Steak is always a hit! Also, the team was on point today, great service! read more

Panda Express - The new Wok-Fired Shrimp at Panda Express is amazing...and the Pepper Steak is always a hit! Build Your Own Bigger Plate - 2 Half Sides - Chinese Near Me - Franklin, Tennessee

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Absolute garbage food, you will never get the order you placed, and then Rosa will offer NO HELP she will take your money but give you grief over a refund. read more

Stopped by here for a quick bite after shopping for a shirt the other day. I was needing some protein so I came in and got the Teriyaki Chicken and Beijing Beef with green and fried rice. The rice was eh, but the greens were yummy. To the rice home for my dog. The Teriyaki chicken is probably my most favorite thing here. It's not breaded and it's nice and juicy. read more

Panda Express - Grilled Teriyaki Chicken and Beijing Beef - Chinese Near Me - Franklin, Tennessee

I think all Panda's are competing for the worst service, location and overall performance. This one is certainly at the f'in top of the "bottom list"!! Everyone who works there is a dotard! Nobody wants to be there. Nobody wants to work there. It's a complete shit show. To top it off they behave like fools in a Michelin star restaurant. Esp the lady who's on the front line. Avoid at all costs. If you have to go pray you get lucky. The other reviews are on point. Nuf said. Good luck! read more

Stopped in for lunch today while in town for a Sam's Club run with my mom. Ordered chow mein and teriyaki chicken and she had fried rice with orange chicken. Both meals tasted like a typical meal from Panda. My mom did comment that her chicken tasted tough despite it being a freshly made by the cook. Service was cook and nice portion sizes. read more

an hour left and no chicken and cook refused to cook more. cook was very rude to front line staff. won't be back

Ei was the best employee ever!! She was so nice and so helpful she needs raise! she was very helpful with everything I needed and she was super nice and made me wanna go back to panda express I really appreciate the customer service and the food was amazing read more

I didn't expect PF Changs when I walked in here. I've been here many times but this restaurant is going downhill rapidly. The food was warm at best. I don't care what you order you want it hot. The chicken was extremely greasy for here and I've had it many times before and it was good. I ended up throwing out 90% of my lunch it was so bad. The sitting area and drinks area was extremely dirty. No one cleaning tables, sweeping etc. Needs major improvement. read more

I go to panda express 2 to 3 times a week. I always get played with just teriyaki chicken, beef and broccoli and that's it and it's usually 1209. I went in there tonight. They want to charge me $18 for the same thing I always get. So I just walked down. I don't ever go back.. read more

I love this place and they have great service. The food is tasty and always fresh. I ordered some super greens with my meal. As I'm sitting in the restaurant, the team member comes out and says he made a fresh batch and gave them to me. He thought I would enjoy them more. That's A+ service! read more

WOW. Best panda express I have ever been to. Food was exceptional, fresh and steaming hot. Portion sizes were HUGE. Absolutely delicious food served in a clean nice area. Nice outdoor deck. Truly knocked my socks off. Service was quick and efficient. Workers were kind and thorough - That Chick Fil a kind of service. Give the guys working today a raise! Absolutely phenomenal, great job Panda Express. read more

I usually go here once every two weeks. I love the orange chicken. I can forgive the attitude from the staff most of the time, but when they also have dished out rock hard rice twice in a row now, on top of that and the price being steep for what it is, I'm done with Panda Express. Spend $10 more for a better dish at P.F. Chang's down the road and a staff that wants you to be there. read more

Every time I come in here, there is never food ready and you have to wait while the young kids are messing around in the kitchen instead of refilling the items they are out of. If my kid didn't like the food so much, I would never come in here!! read more

Christina is one of the rudest people we have ever encountered. She was purposely holding our food longer and hardly gave us anything due to her attitude towards us. We were waiting for food to be cooked and once it came out she purposely made us wait for our plates to be filled and served at least 10 other people just letting our plates sit there. She was snobby and let us know she didn't want us there. Then Paul got us confused with a different party and was yelling at us because he thought we were together with that party and we weren't. He was confused and ended up giving us one of their meals and refused to listen to us. They both need to be fired for their unprofessional behavior. We will never come back to this location. read more

I just came to get food here and everything I wanted was out and the guy said "were not cooking anymore" .... What? They literally had nothing left but morsels. They close at 10:00pm I was there at 9:13pm. Super annoying especially after a long day of work and no food. read more

ordered delivery. half the order wasn't delivered. called the manager at the store who offered a store credit for a future order. I turned that down and said I'll take a refund for the items missing. store manager got rude and smartAlec and then hung up the phone like an angry child. very creepy employees read more

employee rushed out as I was pulling in to notify me that they were closed an hour before the actual closing time. Will not be returning I have no care to support people who don't want to provide a service. read more

Great! Always fresh always good! The honey pecan shrimp and fried rice is a favorite and the service is friendly and accommodating.

Smallest stingy portion I've ever received. Server seemed like it was hard to say thank you. Food was not hot .. for some reason everyone is speaking Spanish behind counter. read more

We love Panda Express and eat there often. With us being in quarantine, we were looking forward to their advertised Family Meal Deal and free delivery. I have tried to order delivery through their app for the past hour and it continues to say "no delivery services are available". I have tried calling them for the past hour, and no one is answering the phone. If you are going to advertise a special, you should make sure you can handle the demand. VERY disappointing! REPLY-Sir, I live 1.5 miles away from the restaurant. This was not a user error..... read more

Panda Express - Chinese Near Me - Franklin, Tennessee

After patiently waiting, and being ignored while two other customers were served in an otherwise empty restaurant, two staff members refused to take my order. Rude beyond belief, and awfully pretentious for a fast food restaurant. read more

I drove my wife to get take out for dinner. She told me the guy helping her was not very friendly to deal with. When we got home and began to enjoy our dinner, we began to notice the rice was not cooked throughly. There were many pieces that were hard. We literally tossed all the rice out. We have been to many other locations. This far the worst experience we have had with Panda. read more

guys trust me when I tell you their food is not good the noodles tasted really bad and the rice was just really really bad

I'm here from California, and although I have had Panda many many times back home, I would never give it 5 stars , however, this particular Panda had exceptionally fresh food and great customer service. I have both walked in and had delivery, and each time was great. Will definitely return. read more

Manager David was extremely friendly and helped me place my order! Had only visited the location twice, yet he remembered me and made me feel welcome. Highly recommend. Best Panda Express I've been to before. read more

I ordered a plate (two entrees and rice) but got this. Very disappointing when you drive 30 minutes and open your dinner to find this. Quality control is a thing of the past. Check your orders. read more

If I could give this location 0 starts I would...the customer service is awful. There are not enough people working to do both to go orders and dine in, and I was shocked at how rude the employees were after waiting to place an order. read more

I usually never leave reviews but i just had too. I waited 15 mins for orange chicken as the workers in front of me joke around about finding hair in the food. read more

Bad attitudes of employees and I ordered child's dish of Honey Shrimp and only got 4! Then, charged extra for ordering shrimp! That's too much for 4 shrimp and with the BAD attitudes of employees, is too much. Food is good though when it's fresh. They need to retrain 'John', who had worse attitude of all, that we are coming to their business and they are there on to not only provide good food, but good attitude and service to the customers that pay their check. As a professional business traveler, I've been to many Panda Express places all over US, including airports, and this store location is the Worst! Employees is the biggest issue here. read more

****I did give them another chance 2 weeks later and was pleased to say that I think they got their service together and the entire staff was changed. THANK YOU!!!! Below is original review with 1 star. Updated to a 4 now. The management recently changed and now has terrible service. The service was slow, food was not up to the line. When I calmly mentioned this, Jojo disagreed very quickly. Bowl was very stingThey were more worried about taking temperature of food instead of waiting on the 10+ guests that were there waiting. The egg roll and noodles did not even seem to be very warm at all. This use to be my wife and I's favorite place to grab a quick takeout but now I am not sure if we will be back. The last 2 times we have been have been noticeably bad, concerning service and colder food. I believe Christian(who was old manager) and Amanda(who was assistant or just worked there) moved to Spring Hill. We want them back! They were AWESOME and the best!!!!! read more

The worst customer service that I have ever been! I was asking for hot sauce and they throw in a bunch of broken sauce sauce to the bag ! Terrible! Every time comes here look at those people work here they hate their job without a smile with Customer! I throw away my food I hate my food spill and dirty and can't believe they did that! I will never come back to this place! If you need to have better customer service to keep your business become as soon as this area has more choices you will burn out your money for these emp read more

We decided to try the carry out special for $20.00 but we added extra meal as well. They handled pickup pretty safely for covid19 and everyone kept their distance. It was very aggravating to get home and the extra meal we purchased and was charged for was completely missing. Don't even try to call to get things worked out no one will answer the phone. read more

Selection of food was lacking, even the prepared menu items were missing key ingredients. Walnut shrimp, no walnuts...Chow Mein, with little noodles (more veggies). Found out on the way home we were incorrectly charged. Tried calling 4 times, no one would pick up. Very disappointed... read more

They have a massive roach problem outside on their sidewalk around the outdoor dining area. They all hide and come out of the cracks. Super gross...which makes me wonder about inside. read more

I usually love this place, and i go typically 3-4 a month sometimes more because i LOVE the orange chicken. I was really disappointed during my last visit though. The staff treated me more like a nuisance than a customer. I tried doing a little small talk with the girl preparing my box but she seemed genuinely annoyed by my very presence and this was nowhere near closing time but about 2 in the afternoon. I work as a server so i try always to be considerate but when I'm spending my money at a restaurant I'd like the people working there to at least pretend they don't hate being there. Great food, staff could be a lot more friendly. Side note, try to bring a water bottle or something with you. The soft drinks are very pricey for a medium sized cup. read more

Fast food Chinese food, no MSG, clean and it's fast casual. These are the factors that keep the appeal of any Panda Express. The fams and I had just gotten done with watching a movie at Regal and wanted a quick bite without all the fuss that comes with going out to eat. Usually, when they run low on their certain dishes, I wait until they finish cooking a fresh batch. Orange chicken is always a family favorite and pretty much any of their beef dishes are decent. It wasn't terribly busy that evening, so we ate a bit at the restaurant, then took the rest to go. Customer service was so-so, but it was nice to see that the spaces were clean. Parking was plentiful, too (especially on a cold night, when you just want to run inside). I seriously enjoy the consistency of Panda Express restaurants at almost every location I go to. Also, I know I mentioned earlier that they do not use MSG in their cooking. My husband and daughter have a sensitivity to it and can get severely ill. It's great to know that Panda Express restaurants across to board do not cook with this ingredient as all others should, too. This location is easily accessible off the I-65, so super convenient. read more

This location in the Lowe's parking lot at Cool Springs has become one of the best Asian food sources in the area . The other locations in the area not so but this one must be managed better than the rest . Their food is always fresh with large portions and they actually have the items on the menu including super greens which the others never have . I may be hitting it at the right time according to other reviews . The Nashville , Berry Hill , and Spring Hill locations have been terrible since the pandemic started . read more

You guys, level set your expectations... this is an American Chinese chain restaurant, not an authentic experience. It's like Chipotle is to Mexican food: tasty on its own merit, and different from whatever an authentic burrito is. I like this restaurant for when I'm craving some orange chicken, and they have so many other options to try as well. I MUCH prefer it over the nearby Pei Wei, because it's faster and tastes better in my opinion, and I feel like the restaurant is generally cleaner. The portions are ample, and everyone there has always been nice to me. It's bright (lots of windows) and a pleasant fast food experience. My coworkers and I pop over here at least once a month, and it's been consistent for me. read more

I ordered a plate with double teriyaki chicken and came home to no chicken at all only rice and noddles

Giving two stars only because they have not given us sweet and sour sauce with our spring rolls every time we've got food from them for the past year or so. That is my favorite sauce and It's just disappointing to get home and find no S&S sauce! read more