after a long and grueling day I come home to panda and it was delicious and after my wonderful meal I was so over joyed to see what my fortune would be I grabbed the cookie and opened it with such Wimsey just to find out NO FORTUNE in my FORTUNE COOKIE I am fulled with grate sorrow panda you've never failed me until this wreaked day. read more

Ordered on the app last night for my husband to pick up otw home from work--it was fundraisernight!! (Received a text that our food was ready but when he got there, it wasn't--not a huge deal, we like our food freshly packed anyways...) Husband got home, I opened the bag and boxes and my order is missing the broccoli beef--I never order this and I was super excited to enjoy it--but there was an empty space there. (See Pic) I will have to say that disappointed me but the freshness of everything else (besides my crab rangoon) was REALLY GOOD. I haven't had this freshness in awhile at Panda. Their rice and chow mein is usually on the firmer side. I'm happy with the quality. Just wished my order was correct. This wouldn't deter me to come back--BUT if it happens again.... read more

Panda Express - Where's my Broccoli beef :( - Chinese Near Me - Hollister, California

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Placed an order through the app. I did not receive my two sides! Trying to call, no one answers. The app has no recourse for refund or feedback. read more

Panda Express - Ordered orange chicken and mushroom chicken. It arrived like this! - Chinese Near Me - Hollister, California

Perhaps it's the fact that it's a smaller town compared to the Bay Area madness but folks seem nicer including at this location. Picked up some take out from here (the usual orange chicken, chicken, and string beans, eggplant tofu, and veggies and noodles as the sides) and it was solid as usual. read more

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Why have a posted time that u open 9:30am but are still closed n open up 30 mins later?

Ordered my food took 15 minutes to get it went out to the car went home and I was missing half my order not impressed. I

Food was very bland:/ wasn't happy with how it tasted today. A load of veggies but hardly any chow mein or chicken

Usually get okay service nothing special here but came tonight and Louise was super rude the whole interaction when she was "helping" me. Straight up ignoring me when i asked her something like she was annoyed for me asking for chopsticks? I get its an hour before closing but dont need to be rude to customers ‍ read more

These guys were working hard and fast, yet everyone is complaining about service like this is a Morton's. It's not. It's basically Chinese McDonald's and I'm ruvin' it. They aren't smiling because a) they work at Panda Express, and b) you are a whining donkeyface. Just take your two-item combo and go. read more

Ordered the plate, fried rice, string beans chicken and honey sesame chicken. What I got was honey sesame chicken, fried rice and green beans with onions, no chicken! read more

Panda Express - Chinese Near Me - Hollister, California

Worst panda I've ever been to. I never complain about bad service but this was just too unsanitary not to say anything. The girl dropped my bowl in the Beijing meat and then still tried to serve me the same meat that the bottom of the bowl touched. she never said sorry and looked at me to see if I would say anything. I didn't say anything and kept a smile thinking she would say sorry at the least! When she continued to grab the beijing I had to stop her and ask her if she can give me the pieces that the bowl didn't touch. She got mad that I asked that and just made a really ugly mean face at me and said nothing! I continued to pay and was grossed out by the food but I was so hungry and had to go to work soon. ALSO, I was eating my food and found a piece of plastic I'm assuming in my food. This place is just nasty people serving nasty food, I ended up tossing it read more

Panda Express - Chinese Near Me - Hollister, California

First time ordering using door dash & I get my order wrong, I ordered Beijing Beef and instead got Beef & Broccoli, so disappointing! Then I get only 2 pieces of beef and all broccoli. WTH! Come on, Panda! read more

Panda Express - Chinese Near Me - Hollister, California

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Poor service. We've been visiting this store since we moved to Hollister in 2021. Never had any special service and I'm not looking to be treated special. Today, my wife and I stopped by since we don't have time to make dinner and had to help my youngest do her school project. There's a new dish called blazing Bourbon Chicken so we are curious. The guy named Manrique is serving and I asked if I could taste the dish which is normally done or practiced at Panda Express. Manrique told me that he can not but if I am buying, he could let me taste what I bought. How stupid is that? I just bought the dish out of curiosity without tasting it. I wish this company can spend more time training their employees on how to treat customers properly. A single piece of chicken may have lost my loyalty to this business. read more

Ordered online, online order said it should be ready in 5-10 min. Came in 20 minutes after ordering, and waited another 20 minutes (40 min total), while watching people walk in and get their order quicker. Inside is a mess, seems like none of the employees are assigned to online orders consistently and nobody is checking in on online orders. I've worked food service before and this place does not have a good system for processing online orders (or any system? Not sure). What's even the point to order online if it takes them 40 minutes to do what takes 5 minutes if you walk in? And the food always tastes like it's cooked with old, overused oil. And not a single person in there wears gloves. Not coming back, I'd rather pay more for better food and better service somewhere else. read more

This is a shout out to Panda corporate customer service. I was in Panda using my 20% off coupon (told to download by the cashier) on an $80 order. The coupon didn't work, and the manager wouldn't honor the discount. I overheard him tell the employee basically too bad for me, even though they could have just put it in the cash register. I kept the receipt and Panda corporate refunded the $16 discount. I was shocked. Thanks Panda for righting the wrongs of your stores read more

Wow! Really ! So I ordered on app to pick up. I get to panda on time cashier guy asked my name I told him he checks the pick up rack and then turns to check countertop where my order was he goes and starts bagging it first two plates in one bag then he reaches and gets a second bag but some other worker tells him to go for his lunch so he tossed that bag and leaves to serve his own plate and sits to eat . Next cashier comes and asked To help me and so I told her, picking up my plate that was being bagged and pointed so she goes and finishes bagging to give them to me . I have to say wow on customer service. The stars are for the food not the service cause I do like panda food just did not like the service. read more

Panda Express - Chinese Near Me - Hollister, California

Fast service just, the person at the cash register was very rude to the personal employees (Rhonda). Maybe just overwhelmed.

Horrible experience, the food portions how significantly been reduced. I ordered 2 kids meals with only show me a fragrance. My kids do not want the entrée. The gal that was serving the food. Was just putting in one scoop, spreading it to fill in the box tray. The lady after me had to go back and ask the manager to fill her order and not give her half of the product . read more

For $13-$15 dollars, portions are super small. Idc about the attitude i just want to be full.

Maggots in the food! Super greens from panda are full of rotten food and maggots so disgusting read more

Panda Express - Maggots in the food - Chinese Near Me - Hollister, California

The definition of insanity is essentially doing the exact same thing over and over and expecting a different result. By that assumption, I must be slightly insane for thinking this place could ever get better. Let me break it down... Food: There is never enough of it, and when there is, it's often over-cooked or worse--cold. Waiting for something to be replenished or cooked fresh can take a friggin' lifetime! Atmosphere: There is always a long line... and 85% of the staff has been consistently rude. Always quick to rush me and my family through the line without actually listening to what I'm saying... only to get upset when I ask why something was forgotten, overcharged or skipped over. The restaurant​ itself is mostly clean...but when it gets busy, expect to find food everywhere on the ground (by the tables.) Service: It is a very time-consuming process to eat there--even if your order online. You always end up waiting longer than you should for things that should have been ready ahead of time. But hey, you get what you pay for, right? (Good deal, cheap food, only slightly above average service.) All in all, this place could use a bit of a face-lift so to speak... Maybe one day someone will take note of when the high traffic hours are and be more adequately prepared to serve hot, decently portioned food. It would also help if the staff would be more willing to say hello or smile once in a while. ​ read more

I don't usually leave reviews, but this is an exception. The employees are unorganized, never have the online order on time or never have the items that you ordered online. They can't decide which food needs to be prepared, or can't divide the team for online and in store orders. Today's experience was the worst and lead me to leave this review. I ordered my food at 7:45pm and it should be done by 7:58pm. I arrived by 8:10pm. I understand it was full, this is why I gave some extra time. I asked one of the employees for my food, she just ignored me. By 8:45pm I asked again, and my order receipt was thrown somewhere. Once she found it, her response was that she is waiting for the shrimps and the beef. When I confronted her that shrimps and beef were just added now, why the order is not ready since I'm waiting for a long time, she just said they ran out of it and I need to wait for more. Technically, I wasted an hour, they didn't even know that my order needs to be prepared and I had to wait more time. I just left the restaurant mad and didn't even bother to get food. I told the lady keep the food or do whatever you want with the order, I'm not waiting anymore. I really like Panda Express food, but this one is not seeing a cent from me again. The employees doesn't know how to handle long queues or multiple orders. They need a training on how to deal with online and in store orders when things are packed and full, and how to do team work. read more

Generally there food is good everywhere but at this location y they can improve the portions and make customers feel little more better with say "how can I help u"? read more

Food is never ever ready on time. I ordered ahead online and my pickup time was 15 min ago. Still waiting now

I'm generally not a big fan of panda food And therefore go about once a month But definetly enjoy the convenience and great value when wanting a filling meal reasonably quick. It does get real busy and when I see long lines I just go another time as I don't have a lot of patience when I'm hungry. I give it high rating: -my order has always been right -employees have always given me great customer service. -establishment is reasonably clean -reasonable value read more

Order: 230817 Server: Samantha G The cashier was really kind and friendly. It was almost closing and she deserves recognition and a raise read more

Paid extra for their premium entrees, I was given, maybe, two tablespoons of each. Kitchen was behind, not many choices, unless you want to wait. Employees were testy with each other. Not a pleasant experience. read more

Food is good. A decent value. Front end servers should at least wash their hands every now and then or use hand sanitizer. Stained concrete outside entrance looks like a crime scene. A pressure washer would work well for that. read more

Panda Express - This is what greets customers at entrance. Looks like a crime scene. - Chinese Near Me - Hollister, California

I eat here for lunch on average of three times a week. I love to come in after a work out in the morning. I've seen the staff deal with some pretty unruly patrons during this pandemic and I admire their professionalism under such stressful times. Food is great. At times their is a wait for food to be cooked because they are low on a certain entrée. Outside of that I'm happy with the food and service I get. read more

All I want to do is eat, there's not too much variety in this town but this is ridiculous. I order angus steak and I get three pieces of meat and tons of mushrooms via DoorDash. That's not what I paid for. I used to do Bejing beef and there's either no meat just fried skins covered in sauce or pieces that's aren't cooked properly. At this point, if you're ordering from here it's desperation or you forgot it's not good. Just go somewhere else and save yourself the trouble. read more

I love panda and was excited to see this one coming to Hollister. My first couple experiences were not good. Slow service and lack of organization. Also poorly cooked food. That was a couple years ago and I've come back every few months or so hoping for an improvement. Sorry to say this is one of the worst pandas that I've been to. Doesn't matter if there's 20 people in line or 2. Seems like they can't keep up with the entrees. The Beijing beef has a strange flavor, the orange chicken is over cooked and the fried rice is flavorless and dry. This restaurant need a good knowledgeable manager, and an experienced cook. I hate leaving bad reviews but someone needs to step up here. I know I'm not the only one disappointed. read more

Why can't they figure this out??? Every time we come we wait in line for over 25 minutes.. you ask you scoop you pay... that sounds hard. Maybe an owner or a manager should pay attention. I am forced to give a star!!! I left because I got fed up standing in a line for now is 28 mins... read more

Panda Express - Chinese Near Me - Hollister, California

Great food great customer service!!! Ambiance: Everyone was so nice and helpful, restrooms were supper clean and nice

The girl named Angel had no welcome greeting whatsoever today! You would walk up to order your food and she walked over to help me and she just looks at me with her eyes wide open and says nothing! she has no manners at all! Like girl who do you think you are to be looking at me with your eyes wide open! I do not like that attitude so miss girl you better fix it! read more

The cashier Francis was amazing , not only was he helping ring up and handling the line, I also saw him with my own eyes helping his cooks in the back, that man can do it all, I also want to praise Ryan , amazing manager I am definitely coming back for their service , Ryan and Francis for sure need a promotion ASAP! read more

This place has gone down hill, let me tell you. The food is delicious....service is terrible, portion sizes continue to decrease. Each time I place an online order and come well after the time it will be ready I end up waiting 35-45 minutes for it....ridiculous. I always have to ask for my order they claim I never placed until I produce my virtual receipt. Get it together.....hot mess! read more

I have had some bad experiences here, but today was the worst. I placed my online order for pickup and it said that it would take about 10 minutes. I showed up 15 minutes later and it was not ready. There were about 20 people outside waiting. People who placed their order after I did online started getting their name called, but still nothing. I waited for an hour (not even exaggerating) before they called my name. I will never be ordering here again. read more

My girlfriend and I come here often but the last three times we've had to walk out. Not because there was too many people in line that looked like they have been waiting a minute but because of the swampness of the online orders. The crew always looks like they're busting ass and are always polite but they don't have a separate station for the online orders like Chipotle does and we wind up waiting forever. Until they get this figured out I'll have to figure out my next move. read more

Love me some Panda especially now during the pandemic. Super user friendly app to order online, easy pick-up and the order is always ready quickly. Food is good and portions are generous. read more

They no longer give you beef n brócoli, just broccoli cuz they cheap with the beef, they put near empty sweet n sour sauce they just put a tiny bit to make it look orange. Don't know why but lately they are just obviously cheapskates. read more

Panda Express - This is how much sauce they put in their to go containers - Chinese Near Me - Hollister, California