The food quality is always spot on that's the only reason for 2 stars. The customer service is absolutely horrendous. The people working are rude and act like they are doing you a favor by helping you. They never have teriyaki chicken available and we always have to wait. So in short if you have a long time to wait and like to be treated rudely it's an alright place I guess. read more

I'm a fan of Panda Express, I go to Panda almost every week as I travel for work. I've been to many branches around the country and always enjoyed their food. However, something specially different about this location. I ate here two consecutive days; first day I've noticed they have unusually large amount of food in their warmers which is unusual for Panda. They normally have enough for he anticipated amount of customers and they'll make it as needed, however their dish is piled high and it wasn't even busy. I ignored signs as I really like their food. The second day I went back for dinner, this time much earlier at 3pm. Dinner hasn't even started yet and rush hour won't start till later that evening. Again, they have their food pile high! Later that night I started feeling Ill; I Vomited multiple times and a severe case of Fever- definitely signs of food poisoning! I should have known the first day when I saw all that food- they keep the food longer than required! I would caution anyone going here, if you see the food piled high, avoid it like a plague. I know the food poisoning might be random but keep in mind, food kept longer and sits in an open air is likely to contract Bacteria! I've reported this location to their corporate as I believe they are not following guidelines on how much food they should be making and how long they should be kept in the warmers. I've been to enough Panda Express sites that i see the difference in the quality. Good luck! read more

The lady and guy working drive are very rude and condescending. Their attitude is awful and they behave like they hate their job. I will not go back read more

The food is just OK but hey, it's fast food. They charge a dollar extra for each shrimp entree which makes my two entree plate $7.99 instead of $5.99. The last time I had fried rice, it was bland and dry. I had to add my own soy sauce at home. I saw Dav W. mentioned the "prompt" service. I've had the exact opposite experience. I always wait a long time at the drive-through. Since the food is already made just sitting there waiting to be dished out, I'm not sure why that is. read more

The food here is of excellent quality and is always hot and very fresh. However, I tend to visit during peak times, so that may help with the food being fresh. They have a good variety of entrees that switch out daily. The great taste of the food, and it's ability to satisfy my cravings for Chinese food are what gets it 3 stars instead of just 2. And now, the negatives: service is fairly poor. Servers are inattentive and less than enthusiastic. Despite having 2 cooks working, the food seems to consistently run out while I'm ordering at lunchtime. I think the prices are about 20% higher than they should be. The drive thru, however, is pretty quick. read more

This place is dirty. None of the tables are clean, there is standing water on the floor. When they put your food in a plate they are overly generous with the sauces that your foods all taste the same from the sauces mixing. Will not be coming back to this Panda Express read more

I ordered (and paid an extra $1.25 for) the Wok Steak & Shrimp, advertised as "Angus top sirloin and large succulent shrimp hand-tossed in a hot sizzling wok with potatoes, snap peas, bell peppers, onions and a Chinese-inspired steak sauce." It was tasty, the beef was tender, my portion had several shrimp, but my friend only received ONE shrimp and there were NO potatoes at all - Perhaps they ran out? Not worth the extra $ in my opinion. My chicken egg roll was really not good - looked like it was filled with mystery meat. Won't order that again. The Panda passion tea is excellent. Their feedback site only allows you to say how likely you are to return, but gives no opportunity for details. I may return, but probably not soon. read more

All the food was fresh and what wasn't was replaced for us without request. The service was excellent and very friendly! It is still just Panda Express so don't expect the best meal of your life but we think the 2.5 star rating we had seen was not at all representative of the current condition of this restaurant read more

The staff is always very courteous even during a busy lunch rush. I know that my order will always be hot, fresh and made correctly. Thank you! read more

Ya know. I really like Panda. I really do. However, I believe for their prices they should give a little more food. I try and convince myself it's probably because they are a chain restaurant and maybe it's because they list the calories, but even with that understanding I prefer just to go in the mall. If you haven't been. Go. The orange chicken is great and you won't be disappointed like you are sometimes when you get orange chicken and it taste like orange peels. No good. The new walnut and shrimp dish is great too! They are having this special online where you get $3 off of you order online. So that helps. Do that. read more

I cannot believe these reviews that I am reading. This had to be one of the worst places that I have ever eaten at. The fried rice was simply disgusting and tasted like it came from a dumpster. The "meat" in the dishes was very hard and plastic like as if some Lego pieces got thrown in by mistake. The food was highly processed and it tasted very old. Maybe I caught this place on a bad day but as someone who makes Asian cuisine at home with a wok, I can say that the food is really really bad. It is also very pricey considering that I have had microwave entrees that had more texture and flavor to them. We wished we had never walked in there. read more

Being Asian I get made fun at for going to Panda Express, I know it's not really authentic Chinese food. I can't help it I really like their orange chicken and chow mein noodles! So every time I pass by a Panda express I would get a craving. This location is pretty nice because they have a drive-thru. The service was pretty fast and they were really friendly. Didn't have any complaints about my food because I got a fresh batch. read more

The food is always great tasting and very plentiful. I have a $25 gift card and so far have ordered twice and each meal has been enough for two for me, so ultimately for the $25 gift card I have gotten 6 meals...this is a fantastic deal. Then you add on top of that getting the extra entry with the receipt coupon, this is a FANTASTIC deal. Thank you!!!! read more

I wanted to write a review on the assistant manager, Christine. I ordered my food online for delivery, unaware it was being delivered by Door Dash. My food was estimated to be delivered by 7:01p. At 7:10p, I received a text asking if I had already received my food because Panda Express told the "Dasher" that it had already been picked up. I replied back to the text that I had not received it. I received another response from said "Dasher" that she was contacting Door Dash regarding my supposed order pick up. Less than 5 minutes later, I received a text that my order had been canceled. I,then, received a call from Panda Express, which I missed. I tried to contact Door Dash regarding my delivery, but I was not able to get through to anyone. I called Panda Express back, & I was told my order had been picked up roughly 5 minutes ago. My experience with the gentleman on the phone was not pleasant. He was slightly rude, & rushed me off the phone. I tried to explain to him that I received a message that the order had been canceled. I just wanted to know if I needed to go to the restaurant to pick up my food. I was told that it had been picked up already. I waited 30 minutes. Still no food. It has been almost an hr & a half since I originally ordered. I called Panda Express back. A female answered. She was not so pleasant either when I explained my situation. She kept saying that my ordered had already been picked up, & that if there was a problem that I needed to contact Door Dash. I asked to speak to a manager. This is when Christine got involved. I admit, at this point, I'm furious & not being polite. I had already waited so long for my food, & was treated rudely twice before speaking to Christine. She handled the situation beautifully. She explained to me that she has had this problem with Door Dash all week, & she apologized. She offered to help fix the situation above & beyond what I asked. Great job Christine!! Please help educate your staff on customer service, though. Door Dash gets minus stars, but Christine gets all 5! read more

The server was extremely well planned she did a wonderful job even though they were many customers they may have seemed slightly shorthanded but I was impressed with how quickly I got through the food was very good fresh and the store was very clean including the restroom read more

Food was cold an tasted terrible. I waited in the drive threw for 10 min waiting before calling an they said the drive threw mic didn't work (they could have put up a sign 3pm) inside workers were rude. Won't be going back read more

Great new addition to the southside! My husband and I love to swing by for some great Chinese -a great alternative to some of the sketchy local Chinese buffets. I also love the price, you can get two entrees and one side for around $5 -plenty of food for two! I absolutely love their spicy orange chicken. Sometimes the rice is a little dry, but that is my only complaint. Fast and friendly service and clean, enjoyable restaurant. read more

Love, love, love the prompt service, 98% correct orders (mistakes will happen with "fast food"; it's just simple odds), excellent customer service, and tasty food. My regular dish is 2 entree double orange chicken with steamed rice. If you're not using chopsticks, then you're only tainting the flavor. I firmly believe eating Asian food with the proper utensils only adds to the flavor and experience. read more

Decent Americanized (cheap, processed, sweet) food, but the service is really sub-standard. Never a smile, only a mock faceplate of civility. Always out of something, condiment stand always out of something, yadda, yadda. It sounds like a management problem to me. I say avoid until things improve. read more

Food wasn't ready during the dinner rush. No counter person, and drive thru was slow. Must have been short staffed that day. Ordered beef and broccoli and got raw broccoli instead. read more

The service was fast, the server was very friendly and the Kung Pao Chicken was just the right amount of spicy. Thank you.

This is quite possibly the best Chinese kitchen I have ever stepped foot in. The succulent orange chicken goes together with my taste buds like peanut butter and jelly. This delicious entree is wonderful all by itself, but if you were to mix it with some fried rice... oh boy don't even get me started. The fried rice brings the whole meal together. Unfortunately, customer service isn't the best. They may just be because they seemed to be understaffed, or maybe they're overwhelmed because it usually pretty crowded (inside and drive thru). Either way, it's unacceptable. This food is too good to be brought down by sub par customer service. I would definitely recommend this for anyone likes authentic American Chinese food. read more

Love the food and they r fast and polite.the walnut shrimp is delicious. Brown rice and just right.

I love to cook, I love to eat, I love great food. So...when I got to Panda Express People always laugh at me. Mostly being asian. Asian people laugh at me and lately i have noticed many other cultures do too. It is known as the white people asian food apparently. Sometimes though I just crave some rice and the food at Panda express is always consistent and it doesn't feel greasy. I would agree that it's not authentic by any means at all....BUT, Most of them have a drive through which I LOVE! This particular one on the south side did a special request for me when I wanted just broccoli and mushroom and he made it so delicious and gave me a whole container of it as my second entree. Couldn't love them more! The white rice is delicious with any of their sauces, but my favorite thing there is the walnut shrimp. Simply divine. Lightly battered shrimp in a light honey sauce with a few walnuts thrown in. It doesn't have much of a sauce and it's an extra dollar since it's shrimp, but it is delicious!!!! If you are going in to pick your food, make sure if it looks dry, it is - and don't get it. Simple as that! read more

Zachary waited on us and made sure we weren't missing anything we might need (sauce, chopsticks, drinks). He is a very nice and polite young man. We will be back. Our food was still fresh and hot when we got home to eat. The new Angus steak was very good, the taste was just hot enough without being too spicy. Dinner for 5 was also priced fair. read more

I gave Panda Express a second chance but nothing has changed. The vegetables are not fresh and the chow mein is old and smelly. Although the Bejing Beef is tasty, if u want fast and bad chinese food then this place is a must. read more

Everyone was friendly and the food was delicious. Our server (Derek N) was very polite and respectful. After we sat down to eat, my wife and I noticed that he treated all of his customers the same way. He was very sincere and caring in the way he spoke to and treated his customers. I saw how the customers responded to him as he was serving them. I did not see one person leave unhappy. Please let him know that he is doing an outstanding job and that what and how he does his job is appreciated. And I too and being very sincere in writing this. read more

They need to do something about the staff and the food is ho-hum, blah. Don't waste your time. It is a real shame, because this used to be a good place to eat when they opened. Apparently, the owner doesn't hang around much to notice the situation. Too bad! read more