The facility is clean and well-maintained; with the typical franchise design and decor. The staff are usually friendly and accommodating. This isn't haute cuisine, but rather decent Asian-style comfort food at a reasonable price. We're partial to the teriyaki chicken, but have been satisfied with other selections. This is a solid representative for the brand. read more

we found some sort of beetle in our white rice. the staff completely disregarded it asking" what do you want us to do about it?" no apology, no refund, no manager on site. we will never go there again. read more

My food from there is always fresh & they always give me extra sauces if I ask!! Hungry mouths don't get fed unless you open them!! read more

The food is extremely bland. The prices are rediculous for the quality of the food. Tried it a couple of times will never go back.

Food was excellent the manager RJ was polite courteous and helped customer needs and expectations the food at first was not to my expectation so he made it right he put customers first good job go see him read more

The food was just trash tbh... I couldn't eat it at all... everyone was nice good customer service and clean place but food, disgusting... sorry to be harsh, the cookie was the best thing ab the whole meal... read more

They are prompt smile food correct and a smileon their faces. Always great service. That's what keeps me going back

This is not food. I had chicken sweet-and-sour, and it made me very sick. This is not Chinese food!!

Horrible customer service. Especially Simone, she should be fired. Stood and waited over 22 minutes for a single order, was ignored and spoken to very rudely. I've had coworkers had to leave on lunch because they've been ignored, and nobody takes their order. They only want to wait on drive through rather than the people standing inside the restaurant. Just the worst customer service I've ever experienced. read more

Exceptional service both order and pick up. Freshly prepared and great tasting meal. Thank you panda express.

My mom comes here consistently with a good attitude and patience but this place is constantly rude to her. I work as a manager for a fast food restaurant so I know this isn't how the place is supposed to run operations or treat guests. They ignored my mother without offering her any assistant and it's always with attitude and they fail to give her a receipt so she can't even scan for her points. read more

Love love love their food. Service is excellent and the food is awesome. Just wish they had a smaller size than the kids meal.

Ok imitation Chinese fast food. Looooong lines, but it's always been fresh when we go.

Very clean (which is saying something for Kokomo!) and quick. Good food and friendly staff.

The quality is not there for this price point. My meal was mostly broccoli stems (no florets) and very little meat. I have tried them twice, and it was the same both visits. Low quality, high price read more

My husband and I love this place. We are here at least once a week. Perfect portions, and everything we've tried is delicious. Our favorite is the orange chicken and fried rice. Food is always piping hot and I've never had a bad piece of chicken, it's always lean white meat! I would suggest adding a general tso to the menu, but other than that we have no complaints. :) read more

This establishment is very much your typical Panda Express. I received the experience I expected, and it was fine. If you don't like the menu, then you don't like the menu. Personally, I do enjoy the food so I have no qualms with it; every order I've made has come out at a good quality. Forewarning, though: if you come to Panda, be prepared to wait. It's still quite new so there's a lot of people still traveling to come and eat here, so the crowd and traffic is heavy. read more

Bummer. I wanted this to be the place that raised the bar for fast food quality in Kokomo. It didn't. This is just more bland, dull fast food. Why can't we have a Popeyes or a Chick-fil-A? read more

I was so wanting to love this place but sadly I don't. I had a chicken egg roll, it was terribly over cooked. The orange chicken had a weird taste to it. My husbands food wasn't any better. We both ended up tossing it in the trash. This was take-out. We will go back to our favorite, Hong Kong Chinese on Markland Avenue. read more

When we arrived at Panda we were told no spring rolls were available. We were told spring rolls were only delivered Friday morning and they were already out by Saturday, this was normal so basically they only have them 1 day a week (might as well remove them from the menu. We then placed our order 1 plate with a side of rice. My gf then added another side of 1/2 and 1/2 rice and greens, we were told that was an 8 minute wait we declined the greens and opted for just a full side of rice. When we arrived at the window we were not given the second side of rice, apparently they had confused our order and thought we meant the rice that came with the plate so all we got was the plate. After minutes of arguing with us about who was right and who was wrong the manager "Richard" told us we were wrong and if we wanted a second side of rice we needed to drive back through and pay for it while our other entree would sit and get cold. We refused, I then proceeded to hand my plate back and asked for a refund. Richard said "No, you have your food you're not getting a refund". At this point we drove off having been robbed and literally having the worst customer service experience I've ever had in my 30 years of existence. read more

I went in with high expectations only to be disappointed. The food look like frozen vegetables taken out of the freezer and thrown into a wok. The food was bland and didn't have much flavor. The eggrolls we got were cold in the center. I received a gift card for the holidays and I gave it away because I don't plan on returning. The food at the local Chinese restaurants in Kokomo that have been around for a long time or 100 times better. Their cuisine cannot hold a candle to your real Chinese foodRead read more

We made an Online Order. Was a decent amount of food for the price. Got the Orange Chicken, Teriyaki Chicken, and the Sweet Fire Chicken with egg rolls and Rangoon. We really liked all the Entrees but I didn't care much for the Rangoon, it was just a bit bland for my taste, but it wasn't bad. Staff was friendly, and the food was ready on time. Will go to again next time we're in the mood for Chinese. read more

They just opened a week ago and I finally got the chance to try it! Foods so good and so fresh! Staff was friendly and knew what they were doing. I'm so happy to have a Panda Express in Kokomo read more

Ordered kung pao chicken via carry out. The flavor was a tame compared to kung pao from an authentic Chinese restaurant. Most annoying was the tiny portion. Again, compared to authentic Chinese, the serving was comically small--I estimate one cup of kung pao on two cups of steamed rice. The whole meal fit into a smallish to-go box. Most authentic Chinese places in Kokomo offer portions that will make at least two full-sized meals--not including the rice. Not this place. Won't return. read more

I really wanted to try this because a lot of my friends said it was really good so I got the teriyaki chicken and when I ate it it didn't bring joy to my mouth to. The sauce was thick and was slimy it felt horrible in my stomach I would recommend going to other places like Chick-fil-A chipotle or even McDonald's Chili's etc.it was edible but it just wasn't what I wanted I expected more from a Chinese inspired place I had to hold my nose and it still tasted bad read more

Staff wore masks, but was service very slow. Also saw someone cancel their order and their rice was poured back in the serving bowl. Out of Chow Mein and several entrees. Took at least 15 minutes. read more

This place is a joke! The only reason it looks like they have a long line is because they can't manage to prepare their food in a timely manner, so people have to wait. Their egg rolls always look burnt also. They don't try to offer a discount or even a free drink for them not being able to coordinate their line better. I personally will never eat there again & I will stick with our local places that aren't chains! read more