They need to be careful of what they are putting into the pan ... we are not sure if this is a paper or plastic. Luckily we caught it before it was put into the person's mouth. The place thinks the solution of not doing anything is resolved... no way dont even try it... corporate is going to hear and read about this place... we expect a refund on this item. read more

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I understand it was busy , but I could never take that out on someone the "manager" was rude and rushing me. This lady made no eye contact whatsoever. Then at the end she threw my autistic sons food! Unreal, I can't believe she's a manager!! I will give the lady at the cash register credit though she was super sweet . This was on 12/18/25 at about 7 pm if they don't believe me and want to watch her throw my kids food on camera . read more

Placed an order via delivery service on a cold day. The food was delicious. I didn't expect the fortune cookies or extras. The extras are usually forgotten on delivery orders in my experience. I would order again in a pinch but not as my first choice. read more

I didn't make a difficult order. However, they completely screwed up the order. I didn't want shrimp because my aunt is allergic and what do you think they gave me? Shrimp instead of orange chicken-the difference is night and day when ordering. How do they get this wrong? And then when I called, the cashier had the audacity to insinuate that I should double check my order to make sure. read more

Panda Express - Chinese Near Me - Oak Lawn, Illinois

We walked in the place and most of the entrees were out. Not one employee acknowledged us. We placed an order waiting way to long for them to cook it. There was 7 people waiting on their orders also cars waiting in the drive-thru. There was many containers on the counter waiting for food to be cooked and the orders were not being filled right. This particular Panda Express has a management problem, because we have been there before at a different time of the day and the same problem happen. read more

The food is good. If you've never been to a Panda Express, the food has lots of flavor and usually on the sweet side. I think I've heard someone call it sugar chicken - haha. It's definitely to my taste though. I like the spiciness in the kong Pao chicken but I usually have to take out the peppers as they're roasted too much for my taste. The service was pretty good and moved along fairly quickly. They accommodated someone and were profesional when a customer needed their order corrected. The ambiance is decent. Comfy place to eat but it is not fancy. What is expected at Panda Express. Good stuff. read more

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Typical and good Panda Express. Food was hot and tasty. The guy in front of me had his order messed up and the lady was very professional and offered a discount right away. Very busy location, but there is a drive through. read more

Food smelled great but the staff had me waiting 1hr to get food I ask about it and was told to wait. 3 min by that time more of the food I ordered had been taken by other customers. Meaning I would have to wait longer. I felt so weird waiting and more and more food was being taken so I left. Now I have to find something else to eat on my lunch break after waiting there for so long to eat nothing. I wish I could rate 0 stars . Don't eat here it's more Pandas that actually care about customer service. Staff joking around with friends while having us wait. It was a weird experience. If you are black you will have to wait on your food I wasn't the only black person waiting for a long time for fast food. read more

they had me and my wife waiting for a strimp for 2 hours than kept serving everyone else instead of us when we had a family meal. They are very racist towards blacks but over friendly to Mexicans. if I could I would rate them a 0 read more

I normally visit Panda Express for the chow mein however my visit 13 Aug was regrettable, my noddles taste burnt . That was a first for me , never experienced burnt noodles read more

We ordered chow mein noodles with mushroom and chicken. And when we recited the food it was just the noodles and no mushroom chicken. When calling the panda express they didn't find anything wrong with what happened. I will never go back to this location. read more

Panda Express - Chow mein and mushroom chicken - Chinese Near Me - Oak Lawn, Illinois

Service is poor and robotic, I asked for a cup for ice after purchasing $40 in food with two drinks my drink was warm they refused to give me a cup for ice large enough to hold my warm beverage and only would give me a kiddy cup. So ridiculous. It is 85deg out side and they are serving warm drinks with no ice. The manager would not refund me for the warm drink when asked only repeated they had to charge me for a cup. Never going here again read more

I am writing to express my deep disappointment regarding the level of customer service I recently experienced at the Panda Express restaurant. As a loyal customer for several years, I have always held Panda Express in high regard, but my recent encounter has left me to question my continued patronage. As a consumer, I believe that it is critical to provide feedback when service falls short of expectations. I hope that my communication prompts a reassessment of their customer service practices. I understand that mistakes happen, but it is how they are rectified that truly matters. On 5/7/24, I visited the restaurant to purchase dinner for my family. I placed my order in the drive thru on the way home from work. I paid for my order at the window and then the team member said that there would be a 5-minute wait for the food. I pulled into the parking lot to wait. After 10 minutes, I went into the restaurant with my receipt to ask about my order. The gentleman who was the manager said my food was ready and that he was too busy to bring it out. Then he gave me my food without any apology or concern. read more

Food and customer service are typically good here. However, the gentleman making our plates this evening accidentally touched a long noodle with his bare hand hanging from the container, then attempted to put it in my plate. When I advised him that I did not want it in my plate, he proceeded to break it off and it dropped in the big pan of noodles that they were serving from. When I asked for the manager, a young female who was the manager came over. Asked what the problem was. I told her after he told her in the back before she came up to me. Then she offered to finish making my plate while the gentleman continued making everyone else's plates without gloves. A sidenote if his hands can't stay out of the food, he should put on gloves in my opinion. However, when asked what they were going to do with the noodles, the manager stated she was not going to serve them. She would serve me from a different bowl which she did. However, during all this time for me to finish getting my plates made checked out while other people were waiting on me no one throughout the bowl of noodles they just sat on top as if they were waiting for me to leave to put them back with the other ones. Hygiene counts. Those noodles should've been disposed of immediately. I just wanted to make others aware of my experience here. At the point that I left, which was seven minutes after the incident, the noodles were still sitting there. To be fair, the food was good as it usually is. However, they need to work on making sure that if an accident happens, they immediately disposed of the food. read more

The teriyaki chicken more like cock cheese chicken taste like raw meat. Worst thing ever

They definitely need new workers, every time I go there I always get the cashiers with the WORST attitude. Sorry if you don't like your job, maybe u should work somewhere else! read more

Literally waited an hour for my food just for them to tell me to wait another 20. I'm never stepping foot in this location again. read more

I actually love panda but I this particular one sucks. I just waited in line for half an hour for some chicken teriyaki. I get it then drive off. I go to eat it to realize no teriyaki sauce on the chicken. So I'm left here with some bland chicken and rice. This isn't the first time I've ordered chicken teriyaki and they have not sauced me up, they'll say they don't have it after they serve it as if I wanted to order this plain chicken. read more

Panda Express - Grilled Teriyaki Chicken - Chinese Near Me - Oak Lawn, Illinois

Food is made inconsistently, frequently getting our order wrong, today my orange chicken was pink and undercooked inside. read more

Panda Express - Undercooked orange chicken - Chinese Near Me - Oak Lawn, Illinois

Received wrong order when I got home. Stupid young people working their. Probably on the phone not paying attention

Been here for 15 minutes waiting for my 2 orange chicken, 1 honey chicken, 2 fried rice

This was my first time ordering from this location...and first time ordering from Panda Express in at least ten years. My daughter loves to order from here so I gave it a shot. I have to say...the food was really good, and the portions were bigger than they look. In terms of delivery, I think they should let customers know up front that they use Door Dash for deliveries. Speaking of deliveries, the delivery driver came to my house and I saw that she went in the trunk to get my food. I also had juice from the food all over everything inside because they contents had shifted and one of the chicken orders started leaking. So, Panda Express should find a way to ensure food is delivered upright at all times, and their drivers should ensure that if they're putting food in the trunk, that it's on solid ground, so to speak, and not shifting everywhere. So, the food was great, the delivery was not bad, but not great either. read more

Went to the location on 95th St. in Oaklawn ordered Beijing beef and chow mein and some egg rolls. Then I asked how much for the apple rolls when the order taker said it was two dollars. I was a little bit in disbelief and shook my head and said wow then he snapped back at me and said hey, I don't make the price if you don't like the price you don't have to buy it. read more

Service is so bad and slow better off going to the mall for Tokyo express. Literally saw 5 cars go through drive through before I got helped first in line inside read more

If I could give a negative rating I would. TERRIBLE! Greasy food, fatty chicken, undercooked lo mein. Paid extra for shrimp meal and got two (2) pieces of shrimp! Asked for white rice and got fried rice. This place needs training or to be closed! Spent $30+ dollars to throw the crap out. The two kids meals teriyaki chicken, the chicken was covered in fat, the kids wouldn't even eat it. Pisses me off! Update: Thank you Al. It's not allowing me to access you for the DM ? read more

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I really hope upper level management is able to see this review. Lesly (the manager) deserves a pay increase immediately! I just stopped in to get dinner and her hard work was the first thing I noticed. She was everywhere helping the staff and making sure everything was running smoothly. Without her presence that place would've been really insufficient! I hope her hard work is being appreciated properly by her bosses! Great job Lesly, I promise your hard work isn't going unnoticed!! read more

Most incompetent store ever. If you have a pickup time, go ahead and add 30 to an hour on top of that. Been here 10 plus times and it's at least 30mins past the estimated pickup. Currently at 38mins past pickup time and still no updates on when it will be ready. Someone just walked because they gave her catering order to the wrong person. read more

HORRIBLE customer service!!! Stood in line and didn't even get made eye contact with by any of the 6 employees, that are completely aimless! So as many minutes pass then finally we are asked what do you want? Also while not even being looked at either!! Half the items are unavailable as well! We are told it will be 5 minutes for beef. Okay we wait! After 10 minutes and watching it not even being cooked we say ya know can we just have whats out then.. because we have now been in here for almost 25 minutes overall since we walked in and there was no line!! The rude bitch that tossed our food in the container said well there's the manager you can talk to him. He looks around at us mumbles something and turns back to cooking! Like WOW and to top it off our order was wrong anyway!!!! This place and every single employee and "manager" in there is a JOKE!!!! Not worth going there at all!!! And they want more money and are "short staffed"!! read more

I visited this location last night with my mother and daughter. The food was good but the service was terrible. There looked to be no one over the age of 18 working in this location and boy, could you tell. The immature nature of the women not paying attention to their customers and continued laughing and joking while taking orders was very unprofessional. I could see the frustration in every customers expression and behavior that came in after me. Now, this is what's to be expected when you have teenagers working in a fast food restaurant. What I didn't expect was just how rude, condescending, and the true lack for customer this team possessed until I saw the way they treated my ten year old daughter. My daughter approached the cash register to ask for a to-go bag for the remainder of her food. She was waiting for about 4 minutes when the team member, Saja, came to ask her what she needed help with. All while, there were two customers standing waiting to order for about 4 minutes before my daughter walked up. Anyway, she took care of my daughter first. After she handed her the bag she said,. "Here you go," very politely. To this my daughter replied, "Thank you!' My daughter had a nice smile on her face when she started to walk away and saw, Saja make a disgusted face at her. Saja then turned to look at another team member who then started to laugh. My daughter came back to the table feeling uncomfortable and embarrassed. She had been polite to this team member who was then judging her and giving her the most unprofessional and immature looks just to get a laugh. Saja then approached the two people that had been waiting in line. After seeing how upset my daughter was I went up and asked Saja for her name. After this, the team member who looked at Saja and laughed at the spectacle she made of my daughter's politeness, came to stand by Saja and gave me a rude look after I had already walked back to my table. I understand that young adults want to have jobs to provide for themselves and do not take working in fast food seriously but when it comes to treating people rudely just for a laugh, thats crossing the line. This girl doesn't know my daughter and has no idea the amount of courage it took for her to go up and ask for a bag on her own. My daughter has anxiety and I told her that asking for a bag is a minimal amount of interaction that she could handle on her own. Now, my daughter is upset by taking what was for her, a huge step in social interaction because an immature teen thought she was cool making fun of a young ten year old girl. read more

Awful experience. I go to this location on my lunch break. I order the food for online pickup. I arrive, only to find that the entrance is closed and only the drive through is open. There are at least 10 cars in the drive through, and I have to be back from lunch soon, so I flag down an associate that told me to go through the drive through, and I asked for a refund, because I didn't have time to wait in this huge line. The associate goes to get my order, rather than refund me. When I arrive at work, what do I discover? An entirely incorrect order. I called them to demand a refund, but no answer. While all of this was happening, there was another customer at the door with me, who had waited in the long drive through line, and they had messed up his order. The associate at the front door was also helping him, and brought out his updated order. But somehow, they had forgotten his chow mein. So they had messed up his order twice, and my order was also completely messed up. Worst experience at a Panda Express to date. read more

I have been coming to this location since 2012 and I have had good and bad experiences which can be expected of a fast food chain but today I had such a terrible experience that it made me want to leave this review out of pure frustration and disappointment. Like many people i work very long hours and my wife does as well so often times we have to opt for fast food, so we try to go somewhere that doesn't feel as unhealthy as the rest. Today I purchased several 2 entree dinners and when i get home i discover that the fried rice seems to be uncooked fried rice mixed with cooked fried rice that has probably sat there quite a while so probably the bottom of the container, at this point i am frustrated but i am exhausted and do not feel like going back to complain so I decided to call the store to let them know so that someone else doesn't deal with the same situation. When I called the restaurant, the young lady that answered the phone was very un interested in what I had to say and offered no apology whatsoever and offered no solution. If this is the type of service you enjoy then I highly recommend the Panda Express at 6152 W. 95th Street Oak Lawn, IL 60453 read more

Panda Express - Fried rice - Chinese Near Me - Oak Lawn, Illinois

They never have anything they charge for. I was told to wait while they prep my order and 20 minutes later come and tell me they no longer have the items. This is the second time they do this within a month. Better off going to a different location even it's further away because this one is very unreliable. read more

This is the second time I have ordered from this location. I order the Teriyaki grilled chicken. Both times there has been no sauce. They say it is a simple mistake but it constantly happens. Especially when I put it in writing in the order. Very disappointed in the service read more

I can come when they or open or before closing. It doesn't matter they always are out of something. Like no white rice? Come on!!!

If I could leave 0 stars I would. This location always runs out of food. I've been there twice in 1 week and both times they've run out of food. Obv if you're that busy and run out all the time you'd think you'd order more food to accommodate your customers. At this particular time I went in cuz the drive thru line was to 95th street. Surprisingly they had the food I wanted. Well as I was waiting for my food another customer was complaining that he had to wait over an hour for his food that he placed on the app. Smh ridiculous!! Beware this establishment is a hit or miss!!!! read more

I just spent 15 dollars on rice and noodles. As you see I didn't get much chicken in either bowl. I bet I check before I leave next time read more

Panda Express - Chinese Near Me - Oak Lawn, Illinois

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This is the most unprofessional Panda Express you will ever go to. A young lady said she can only accept exact cash and she didn't have any of the items than proceeded to ask for my order. If you have nothing on the menu why would you ask what I would like? Never coming back. Yes I'm being a Karen but it's validated. read more

I used to come here every so often, years ago. The quality of the food was good then it became pretty poor. Recently I was here a few days back and they've really cleaned up. There isn't that many fast food restaurants where you can eat the food and feel good afterwards, this would be one of those places. Price wise it's barely more expensive than McDonald's but you can definitely taste that the food has a decent quality and is made with real ingredients. I like that they've also started putting more meat into their entrees that come with vegetables. It felt like for a while there would be mostly vegetables and a little bit of meat with the entrees but they've now found a really good balance of both. I'm disappointed they no longer have sesame chicken which I think was their best entrees. When I was here, we also had to wait about 20 minutes because they ran out of chow mien and we're cooking more. In the end I have to say that they're management really stepped up as well, as we were offered a free meal by the manager, on our next visit. It might not be much but it's things like that that show the customer they care. They might not have always been the best fast food joint but they definitely deserve a better rating as of right now on Yelp. read more

I came here at 3pm December 20th and they are out of teriyaki chicken, I asked how long to make they said 40 min..... then I asked for string brean chicken that is clearly still on there menu "its discontinued " the most uncomfortable thing is I didn't know what I wanted after that and asked some questions about the other options and they would just cut me off while I'm talking and continue to rush me... after not having what I usually order... they were being very rude to me ... I spoke up and told the person on the mic that they shouldn't rush people I only been there for a total of less then 60 seconds she didn't apologize or say anything polite she told me that they have to keep the line moving and that's how her manager trained her... smh. So I ended up ordering Beijing beef. The bejing beef is dry and looks like skinny dry poop. I tried to enjoy the rice but it's all chunked up together for some reason... and I had told them to give me half veggies... I don't remember the veggies being so watery like this it's gross... all in all this food is not tasty at all who the crap eats this stuff ????? I don't ever remember Panda Express being this bad... nothing taste good on the plate and I've had this same meal many times over. read more

Panda Express - Chinese Near Me - Oak Lawn, Illinois

The girls are very rude and they always mess up my order when I go in the drive thru! And don't forget if they forget something in your order and you forget the girls name who you speak to on the phone they will not give you that item and you also have to make sure you keep that receipt to which I find is pretty ridiculous considering if they forget something that you ordered you should just be able to give your name they write it down and then you go there and pick it up at another time at your convenience but it doesn't work like that with Panda Express you actually have to keep the receipt you have to remember the manager's name and they do not write down your name anyways the food sucks you're better off ordering real Chinese food. read more