Worst costumer service ever when it was time to pay the cashier man with glasses.who looked like he didn't wanna be there nor work and was probably having a bad day so it looked like he was taking out his stress on costumers. Like if your gonna work there leave all the outside problems out of work lol. when I sat down to eat. I got up to get forks and there was none were there was supposed to be so I went to ask for forks and he didn't ask how many I needed he jus got me 1 and we were 2 people so I needed 2 forks. when I asked for another one he looked so annoyed and he got the fork very mad . I heard another costumer call him and he completely ignored him. Also the food was a little raw and so greasy I got full quickly 0 stars if possible. . read more

Cashier threw my food in bag and when I opened my bag my food was fell out of my plate because it was open also he gave me attitude on a cup I paid for. Also they are very unorganized never coming back again read more

This place in this location takes forever they only focus on DoorDash orders we were in line for 40 minutes !! When there's only 7 people Infront of us !!! Yes it might be full but they need to be well organized and one should focus on online orders then others inside read more

I ordered a chicken roasted string beans and a Beijing beef, but they gave me two teriyaki chicken, so I believe a customer was also assigned the wrong meal, they asked my name when ordering, and they prepared meals, call me later and get "mine" meals. Now that COVID-19 is so serious, it is impossible for me to open my lunch box outside and confirm my meal. I don't think it's difficult to prepare meals in the order of the line and serve them to customers in order. Why do I have to spend money on things I don't like to eat, and everyone needs work. There is no time to run around to change meals. read more

Chinese fast food. It is Panda Express, what kind of service do you think you would get? I've been in the retail/food long enough to know quality customer service. We came here for lunch and we walked in with no line. Immediately, we were asked if we wanted to sample anything. (Awesome, they're attentive) BUT then before I even got my sample in my hand they asked what we wanted to order. They made me feel rushed. I usually like to sample certain items before I order them because majority of the time their food is old. The quality & freshness is definitely not there. When I started ordering my side and entree, they'd rush me again and immediately say "What else?" and I didn't know yet. The vibe I received from the workers was "impatience". I didn't appreciate that because they didn't have a line yet it felt like they just wanted us out of there. Their serving sizes are inconsistent. We've came here before & have received bigger servings. This is the first time where we felt ripped off. This location is clean and utensils and napkins are fully stocked so that was good. Overall, I'd like to see more consistency from this location. Consistency in serving size and quality/freshness of their food. read more

Came in here today, place was empty for a first. Employee by the name of Alondra was who rang me up was very rude. Like don't work as a face of a company if your not going to have great customer service. But now a days what can you expect. read more

I've been going to this place for years and since about a couple of years ago, they been really shady on the portion.

I come here pretty regularly. I usually get a plate with half chowmein/half veggies, walnut shrimp, and teriyaki chicken. the last time i came here, i asked for that, but the girl gave me a full order of chowmein, veggies as one of my meats, and shrimp. so i was given half order extra of chowmein instead of teriyaki chicken. it's been good the other times though. read more

Horrible service!!! They will serve online order before they take care of the long line of customers!!!

I dove up and saw a lot of cars, and than looked in and seen the long line... But luckily I ordered online right before I got there and I didn't wait anymore than a minute. The lady that came around the counter to hand me my food, was very nice and had a great smile that made me feel like I was a valued customer. I may be saying to much, but we don't get that too much anymore, especially with fast food service. read more

Have you been to Panda Express lately? They have new to go containers that are one half the portions as before - and for the same price! Wow, I was shocked and disappointed that their greed is taking advantage of customers. I will not be going back. read more

Panda Express - This is their new food container. ONE HALF the prior portions for the same price. Not worth it! - Chinese Near Me - San Jose, California

I've been to this Panda Express a few times to support the local school fundraisers. However after three terrible experiences I refuse to ever do business at this location again. They have absolutely no management, nobody is on the register, nobody is taking care of online orders, it's complete chaos. I placed my order at 2pm for pickup at 4:30. I got there at 4:30 and had to wait ten minutes just to ask someone about my order, I got no response, however I concluded they had not even started my order. Long story short I didn't get my food till 5. It would have been faster if I got in line. The food is sub par as well... read more

customer service is very good, the manager is very cool. they're working so fast and smooth.

Went to this Panda Express and ordered Chow Mein and it was 90% cabbage and celery. Their Chow Mein has never been very good and has always has more veggies the other Panda Expresses in the area but this last time there wasn't any noodles. We will not be going here again. read more

Panda Express - Chinese Near Me - San Jose, California

The worst panda in San Jose, legit a joke the way the fast food chain restaurant is run. I will never come again, I waited at least a half hour AFTER I ORDERED. Never again read more

Came here for the first time 3 nights ago and it was real busy as expected on a Friday night. I love how new it is and how while I was waiting in line, I was learning about the restaurants history on one of the tv screens there. There was no shortage of their most popular items like orange chicken and broccoli beef (which I didn't order anyway) so there was no real wait for food, just my turn to order what I knew I wanted and wait to pay. The staff was nice, but I gave 4 stars for the poor design for long lines. I felt extremely sorry for the people who sat between the food and the line , we were standing RIGHT behind them as they wee trying to dine on tier meal. I don't think I will ever eat here for this reason. For my fast food panda fix now near my home in alum rock without the traffic on story, I am very happy to see this place here ! read more

The bay area is a hotspot for cultural diversity. We have so many different kinds of foods to choose from I feel so blessed to live here. The variety of Chinese food offered in this area go from just a little hole in the wall dive place to the corporate Panda Express type of establishment. And guess what? A Panda Express just opened in the Alumrock area! I had seen it Here in this location before it opened... But they were still doing the construction... So tonight when I was trying to find a little place to get a snack... I looked over here and panda express had their lights on. As I got closer... I could see this place would be hard to miss with the giant panda outside! It was about 1030 at night and I went and looked at the available foods and tested a couple... I chose the Southwest fire chicken bowl... It was delicious... And it was late at night! I was surprised that it was still fresh at that late time. I was waited on someone by the name of Sandra... She was so happy and pleasant... What a joy it was just a talk to her! She gave me my change and I sat down to eat... I looked around and I counted seven employees bustling around cleaning the restaurant! They all appeared to be working very hard and were pleasantly interacting with each other! Congratulations panda express... You've done a great job with establishing a new local restaurant. Keep up the good work! I'll definitely be back! Five stars... It's a win! read more

If something you want is popular enough be ready to spend at least 30 minutes of your time waiting for food

Most of the time the food comes out great. Sometimes their honey walnut shrimp come out with a soggy outer layer. They add like 4 shrimps on a kids meals which is to low in my opinion since your still paying the 1.50 premium. Other than that good place to eat and would come back. Their delivery services can be slow tho and the food and plate will be soggy. read more

came in to order some food for lunch earlier. had one lady that was complaining about her order and didn't wanted to pay extra for whatever it is. the manager and two other cashier stopped what they were doing to listen to her complaints. while there is a line of customers waiting to pay... i wasted 25 minutes of my lunch!!!!! this is the worst customer experience ever!!! poor management skills!! the manager is trying to please a customer that doesn't wanted to pay and rewarding her by giving her free food. while there is a line of 15 + customers waiting to pay. a few customers left there oder and walked out. because it was taking way too long. if you are going to step foot in panda express don't set high expectations for panda express... you will diffintly be disappointed!!! read more

Very rude customer service, and small portions... please tell your servers to fix this, a lot of guests were complaining server was Carlos N. Don't be stingy. read more

Panda Express - Orange Chicken bowl with rice - Chinese Near Me - San Jose, California

It's alright... A little small on the portion and high on the price (compare to the Panda I usually eat at school). Employees here seem to be very tired all the time. They also mumble so much I can't really hear what they are saying to me. Overall, enough to satisfy my craving for fried rice. read more

Food tasted fresh and they give generous portions. The broccoli was crisp and the chicken was moist. Chow mein can get a bit oily, but it was still good. Friendly service, clean place. read more

Panda Express - Brown rice and chow mein with broccoli beef and teriyaki chicken. - Chinese Near Me - San Jose, California

The best Panda Express ever! I have gone to so many Panda express stores but this one is just so different. Very fresh food and very friendly servers. I don't usually write reviews, but i have to write one for this Panda store! read more

Panda Express - Very fresh! - Chinese Near Me - San Jose, California

I love Panda but this was an experience to remember! The staff was rude, the place was dirty, portion size small and there was very old rice. There was a line of course and no steamed rice only brown or fried, the chowmein was burnt so the manager threw it out and had to remake another batch. And now a new recipe for the fried rice has CORN and lima beans, it's completely changed! (And maybe not for the better) I've given this location a fair chance now returning 5 times, but this will definitely be my last, in the end they forgot to put the egg rolls in the bag. I called the manager to let him know about the experience, he said to come in and he would take care of it. Sadly that was my last visit to that location. read more

I ate here today and only ate half of my plate and now I'm so sick. I have food poisoning . Please I warn you. Don't eat here

We walked in got helped right away everyone was really nice. I'm not much of a fast food eater but this food was good. Clean store. Nice workers.I just may be back read more

I'm so reluctant to come here but it's either Panda or Chipotle. The staff is friendly but very very stingy. But that's not something new, I feel like they're stingy at any Panda location. There's space for the two entree's and they generally only fill it about half way. I don't know about you, but at other fast food chinese joints, they generally put so much of the entree item in there that it's over flowing into the rice/chow mein. At Panda, this is never the case.... never.... no really, never ever. read more

English please..? Rude lady behind the counter was speaking in her language with another lady, I have no idea what they were saying, but I felt like they were making fun of me. Pinches viejas, never coming back to this location. I only gave it three stars because the girl at the cash register saw my plate and personally went to go cut more teriyaki chicken for me because seriously, who serves only like 3-4 pieces of SMALL CUT teriyaki chicken?! read more

Such a lame location. People are waiting in line for 20-30mins to place an order and this is on Saturday afternoon. Never again this location on weekend . 2 star is for Panda Express brand read more

This area has been totally wrong you should not accept store order if you cannot handle it, no six feet apart,line is not right they make same lane for pick up online and order at store, I been waiting for 18 minutes, people online order was in front of me passing by in the line, this store could have citations Or fine from city health. read more

Bottom line .. don't come after 9PM! They'll scoop less than what's left in the bowl .. leaving you with less than half of what you pay for! Staff is not friendly and lazy. They avoid making more food when it's close to closing time! read more

in this covid-19. the panda express prices unchanged but the food is not much like before that uou can see when you order

The food was just thrown in the tray and the quantity was very small.my daughter usually loves Panda Express but we will not be returning to this location read more

In the Panda Express world I give this location 3 stars... didnt seem like they had as much selection as other pandas... but they are open pretty late!! its cool that there is a panda in this area and its good. my fave is the half/half fried rice and chow mein with Beijing beef! and of course orange chicken!! I like panda for the fast americanized Chinese food... after you purchased the meal the receipt has a survey for a free entree the next time u go!! do it! its worth it! check it out! read more

It is 8:29 and their doors are locked? I thought they stayed opened till 10:30pm. I guess not. Bummer

I was here since it first opened and the overall quality of the service has improved. I'm giving it a 4/5 because sometimes when it gets super packed the staff messes up orders or gets the orange chicken burned (this has happened about 3 times). All the servers are friendly. Something that irks me about this pandex is that the food line starts right when you walk in so when there are a lot of people you kinda have to walk around the line and it's just not as fluid as other panda expresses I've been to read more

I'm disappointed! I did a Ubereats order at 2:16pm and it says I will get it by 2:45. I was hungry. So I decided not to cook and waited patiently for the food to arrive then all of the sudden it says my order is coming at 3 then again at 3:20. I decided to call the store but no one picked up! This is such a bad service!!! I am not satisfied. How long does it take to prepare an order? It doesn't even say the Uber is on its way to pick up my food meaning I still have to wait longer. Come on Panda Express! An hour to prepare my food? Come on seriously though! read more

I didn't enjoy the Chinese food nor the customer service. The fried rice was cold and hard. The orange chicken was over cooked. I do not recommend this Panda Express location to anyone. Do not go in the afternoon it is packed and the employees are rushed with cooking the food. There's not to many tables and the tables are close to each other, and are very small. read more

Wish I could give zero stars. Placed an order around 5pm on the app for 545 today. Got there at 545. Order wasn't ready. Checked the app it said ready in 11 minutes. Asked employees what the issue was and couldn't get an answer. The 11 minutes passed I asked again. Still working on it. Another 10 minutes pass I ask again only to be ignored by their staff. Finally got the order at 630 after waiting 45 minutes for an order I placed 45 minutes in advance and an hour and a half before actually receiving it. To top it off the employees are rude and are acting like they're doing me a favor by prepping the food. Pandas food is what it is so not gonna comment on the food. But the employees of this place are bad at their job. Awful customer service and zero accountability. read more