Surprising reviews on here. You go to Panda for the quick unauthentic oriental dinner fix, not for gourmet honey walnut prawns and chow mein. Their wait times can be a bit longer than you'd expect for fast food but this particular location makes up for that with their excellent customer service. Whoever is leading or managing this location is doing an excellent job keeping a service oriented team in an industry plagued by moody privileged teens ungrateful of carrying a paycheck home and just plain ol' people that shouldn't be in the world of customer service. They make every attempt to greet everyone who steps inside. Their serving line could use some improvement in waste management and making it more efficient (less people on the serving line) as we have had a couple orders gone wrong, but again, even when an order is messed up, their customer service is unyielding. There aren't workers who are passive aggressive or whispering frustrations under their breath, they are genuinely accountable. Because of this we don't mind coming back again and again. Out of the handful of times we've been there, there has been a time when all of the different entrees were the same exact sourness with the same exact flavor through and through-chicken and beef tasted exactly the same! The cook likely changed the standard corporate ingredients and did his own thing. So bad. Other than longer-than-average fast food wait times and the said incident, this is a fine Panda Express with customer service that blows away the abysmal customer service in much of the area in Cleveland Heights and surrounding. 4 stars maybe 3.5 if I could, for what this restaurant is...express oriental food! read more

The food is good, if they're not out of what you want. I can also take you 45 minutes to get through the line and because of the way the drive thru lane is set up only the last person in the lane can leave. And when you you get home there's a decent chance that you didn't get what you ordered. read more

I hope this sums it up: I just downloaded the yelp app for the first time for the sole purpose of giving this place 1 star. Slow, rude, out of everything at a non-peak time. read more

they never have what you want on the menu. completely always "out of whatever you want" or theyre just lazy an don't want to cook pasted 6:00pm when they close at 9:00pm just unacceptable an don't let me get started on how they are with door dash read more

This place is horrible. This was my second time coming here & the first time I was here, the service was very slow. Okay. My second time here...not only was it very slow (again) but the employee putting my order together had such a nasty attitude. HORRIBLE customer service skills. It took about 25 mins to get my order & they still messed my order up. The food wasn't even bad but the whole experience was less than desirable. read more

I was not pleased with my first experience. I attempted to order a plate that consist of 2 entrees and a side. Instead of choosing 2 different entrees I wanted the same entree 2x. Easy enough. They wanted to charge me 1.25 per entree plus the cost of the entree. I expressed how that didn't make since because you get 2 entrees with the plate. And the associate said "I don't know that's just how it is." It didn't make sense so I left and went to Pacific Grill and the food was delicious. read more

WOW! Seriously some of the best service I've experienced since moving to Cleveland two years ago. Originally from southern California I've eaten panda express often and am use to the menu and style of the restaurant. When I moved to Ohio it was very hard to find a Chinese restaurant that gave me that same panda taste. So when I found out this location opened up I was ecstatic to visit. The food is amazing like I remembered but the quick popularity was unexpected. My first visit was great. Got in before the rush and was able to get in and out in under ten minutes. The second was with my boyfriend who was dying to find out what all the hype was about since panda was all I ever talk about when it came to Chinese food. But the line was long, about a 45 min wait and the servers were slow, probably due to their inexperience. They ran out of orange chicken for about 10 minutes which was a bit of an annoyance but since I was so excited to eat I didn't notice the wait time for the next batch. We were in there for about an hour. My third time was what really prompted me to write this review. I had just gotten off of work and was really craving panda so I headed straight there. It was a Sunday evening around 7:30 and the line was pretty long. This time it looked like over an hour wait. The servers were a bit slow again probably due to the lack of experience and the only one I saw cooking was a manager which I thought was strange given how busy it was. Well after standing in line for about 10 minutes a server approached me and asked to take my order by hand seeing how long the line was and I'm actually 38 weeks pregnant so I'd be able to sit down and wait for my order to come up. She even offered me a drink. I was so impressed and moved by her professionalism I had never received that kind of service. She had my order up in less than 10 minutes and I couldn't have been more grateful. This is the kind of service I'd expect from a high end restaurant but for it to come from my favorite old panda was even more special. Thank you to the kind young lady that served me and best of luck to this new location. With time this will be Cleveland's best kept secret. read more

Panda Express - Chow mein, fried rice, orange chicken and sweetfire chicken - Fast Food Near Me - South Euclid, Ohio

A disaster. Good food; horrible, horrible service. A lot of green kids in their first jobs operating with no direction. No communication between those working the counter and the cooks behind them. They kept running out of food and the poor girl doing the initial serving was sweet but desperately needs help. The line moved at a snail's pace. No one was cleaning the place. A lot of frustrated first timers who won't return. Where was management today or is management part of the problem. This place won't last unless it has an immediate turn around. Shame-- good food. read more

Look knowing it's fast Chinese takeout, this is not going to be P.F. Chang's. But they literally closed the drive through at 8:40 pm today with closing time listed 9:30. Ducking out of work early anyone? Garbage establishments read more

I'm from the west coast and have frequented Panda Express in Southern California. This location is prime, new, spacious & clean. There's a nice outdoor patio area included for seating. Staff was pleasant and knowledgable. Now to the quality of the food which is what is important to me when eating out. I was not impressed at all. After two visits I don't plan on returning and trying again. The Orange Chicken is not even close to what I know. Rice was very starchy, the breading had a horrible after taste. I'm disappointed since being so excited to find this location in Cleveland which is a 30 minute drive for me. If the food quality isn't improved I don't see how this place will last long term. read more

This is the third time I have visited this location, I would love to say the food was great but I've never made it past the ridiculously slow service. The first two times I tried eating here the line was out the door, I assumed this was because this location just opened and was the first in the area but after this time I realized the service is really just that slow. When I got there, there were about 6 people in line ahead of me, after waiting close to 15 minutes there were 7 people in line in front of me because one of the people that were already served came back because part of his order was missing. I left after waiting 20 minutes without the line moving. read more

The worst - the uber eats order all wrong - manager rude - only offer was to give me credit for next time. Ummm.... I paid for food I didn't receive... a refund for that food at least would be appropriate! There won't be a next time. read more

Just waited 20 minutes for them to take my order and prepare my food. When they finally started to make my food, someone came over and took the plate from the girl doing my order, dumped it back in the tray , and put it into another order. They were also out of half of the items. Never going to return but how could it be so bad? Mentor location is fine. read more

Very very slow service. People are very nice and do try their best but this location is poorly managed. How does a Chinese kitchen run out of rice? Also they leave your food in the box while they wait on other customers instead of finishing one order at a time. I won't be back. A horrible experience has left a bitter taste in my mouth read more

My first visit to the restaurant was a good except the noodles were dry as hell for a new restaurant everything should be on point. But I will give you another chance it's a good place first time I had the food DWF airport waiting for my plane was coming home from a trip to Dallas TX that why I went to the New place here in Cleveland. I hope my trip the second time is better than the original visit read more

Came here for a quick Chinese fix..we are moving and most of our things are packed...i had the large meal...the honey shrimp was amazing...and thats where I stop with the great review....the general tso chicken that they advertise was too sweet for me. I prefer mine a bit spicy..and with the beef and broccoli when broccoli outweighs the beef 4 to 1 i have an issue...the chow main was basic and had no flavor as well as the rice. The egg roll was sub par for cleveland...will not frequent this place on a regular for my chinese fix read more

Couldn't wait for cedar point to open, was craving Panda Express so I came to this location. Bad service, none of the employees seemed to know how to scoop food. All seemed like they haven't had proper training. Also noticed many food service standard violations such as no gloves being used when employees handled food in back. Food was not bad, service was horrible it took forever to get food. Inexperienced staff, wouldn't survive an hour rush at the cedar point location. read more

Sad, but a few bad hires have ruined this place. The servers today (6/2/2019) were incompetent and rude. We had to wait quite a while for the food to be prepared and then the server completely messed up the orders. When we brought it to her attention she became loud and rude because we brought it to her attention. We decided that our money would be well spent some place else (we went around the corner to Chipotle where we received excellent food and great customer service)! read more

Just had lunch from Panda Express. After all the people on my FB timeline who raved about how good the food was, my first visit was extremely disappointing. Fried rice... flavorless and dry. Lo mein noodles... flavorless and dry. Beijing beef was heavily breaded and fried to a crispy death, the beef was hard to discern in each bite because of all the breading. The veggie spring rolls were very greasy and the sauce for said rolls was cloyingly sweet. The only good note I have is that the service was fast and friendly, however I would prefer a longer wait accompanied by a quality dining experience. read more

My mom and I stopped in here because of her past experience of P.E. at a Texas location. The prices are ok but the chicken was entirely overcooked. You couldn't tell the difference between the beef and chicken, they looked so alike. The staff was stepping all over each other. We got there for lunch around 12:30am and they were already out of plates. There was so much repetitive yelling for missing food to the chef. We saw food displays for food that wasn't even cooked yet. The poor lady in front of us had to literally wait 15 minutes to get her refund for her over cooked food because her kids didn't like it. It was all over the place. I've worked food retail and know how crazy the lunch rush can be but c'mon. At least the shrimp was cooked fine. read more

I just ordered for the first time Panda Express. I got the 3 entree platter took it home and LOVED IT. I like the fact you can get chicken and broccoli beef and broccoli all for under $10.00. I willbe back. read more

Orange chicken is pretty good. The noodles have potential to be very good;however, they lack consistency. Sometimes they are overdone, most not fresh, sometimes burnt, dry etc. Don't order them if they are not freshly made. read more

Alexis was very polite and pleasant. Everyone else was incredibly polite as well. I always have a great experience when I visit this location. The food is always hot and fresh and everyone is always great. The inside of the restaurant was spotless which makes the experience even better. Overall this Panda Express location is wonderful. I drive out all the way from the west side of Cleveland and it is always worth it! Not sure why there are so many negative reviews. It's fast food. Not a gourmet restaurant. read more

I want so badly to like this place but the service is horribly slow every time we visited and the food was subpar. On our last visit, we did take out and after our 30 minute wait we got home and my shrimp was still cold. Not to mention the floor was extremely sticky that my shoes made an audible sucking sounds when I walked. I cannot see myself ever coming back. read more

Terrible food, terrible service. Won't ever eat there again. Waited over 30 min for fried rice, orange chicken and teriyaki chicken. Left restaurant w/o food. read more

I'm not sure what's behind all the negative reviews - personal vendettas and politics at play, I suppose. My 4-Star review is a reflection of how this place compares to other fast-food / take out Chinese joints around the same price point. Is it gourmet? Of course not - but why in the world would you expect it to be? It's a good product at a reasonable price. The quality and temperature of the food was on point. I will agree that service was a bit slow, but the staff was very friendly. Based on the food and experience alone - and after reading some of the other angry reviews, not taking into account that your super-awesome favorite independent Chinese takeout place in the same plaza is like totally the best Chinese food ever and that you've been going there for like a million years and that chains are the devil - you could do a whole lot worse for your money. Faint praise? Maybe, but I'd be happy to go back. Evaluated fairly without bias or ulterior motives, it's a solid fast food option. read more

I love Panda Express so I was happy to see it pop up here. Unfortunately, the three attempts at eating here, something went wrong every time. But what else should I expect from a restaurant in Cedar Center? read more

was stuck in the drive thru for a HALF HOUR for no reason. didn't realize they had to pluck the chickens in the back for each entree ?? ridiculously slow service for over-priced faux chinese food. food wasn't even fresh when received. extremely disappointed with this operation, as it's been consistently downhill the last few months. will no longer frequent after this visit. read more

We had to wait for food for a few minutes, but nothing out of the ordinary for Panda Chain restaurants. They ran out of Dr. Pepper, but they gave me free entree coupons to use at a later date to make up for it. The food was good, building was clean, portions were great, and the staff was nice. read more

I've had this before and it was great. However recently the veggies are undercooked, the chow mein is undercooked, the meats are still good. My boyfriend got chicken teriyaki and it was great. The staff were nice and apologetic. Hopefully, on my next visit it will be better. read more

I went there on a Monday and sat in the drive thru line, they said we will be with you shortly. Well 5 minutes without my order being taken, I left. I believe in second chances, so two days later (Wednesday) I went. I sat in the drive thru for a while, so this time I walked in the store and there was no urgency amongst the employees. They were moving so slow, no wonder the drive thru line was so long. So at the end of my order I asked for a medium beverage, I filled it up only to find out they were out of lids. As a result I went back to the counter to ask for a lid, I got a look like "I'm Busy don't bother", so instead of waiting even longer I just grabbed a larger cup and transferred my beverage into the larger cup and put a lid on it. The food at this place is average but the service is needs work. I do not know if I will be back, I do not have that long for lunch break. Panda "Express" hmm not so express. read more

Worst service ever. Very slow. Always out of food. Even tried ordering online 40 mins in advance, when I arrived at the store, food still wasn't ready and was told it would be another 20 mins when the food should have been ready for pick up 25 mins after ordering. Asked for a refund and still took 5 mins to credit the credit card, which I never did receive. read more

incredibly slow and incompetent staff. the management seems to offer no direction to the teenagers running the line. takes 10-15 minutes to get up to order, another 10 for them to make the food because the always run out of everything, and another 5 minutes for an employee to decide to ring you out. read more

Quick service, great food, clean and comfortable restaurant, a thoroughly enjoyable experience.

Just awful. Placed an online order and was told to pick it up in 15 minutes. By the way, I live literally right around the corner. Anyway, I showed up about 25 mins after I had placed my order. Walked in, went to the express counter and stood there for like 10 minutes while numerous customers placed their orders, moved thru the line, paid and left. Not one employee acknowledged my existence. I swear I left my invisible cloak at home lol. I stepped up and asked about my online order and was rudely told that they were waiting for the shanghai beef to finish cooking. Whatever, I was pissed, waited another 15 minutes, and left with my sub-par tasting food. Never again. Rude employees, crappy tasting greasy food, super bad service, horrid experience overall. Don't waste your time and money. read more

The service is absolutely horrible. Music is too loud, staff serving lacked communication skills and were completely disorganized. We stood in line forever, had our dinner plates left on the line and watched while 2 other customers went in front of us. It took 5 minutes to get anyone to bother to notice us and when I asked to be able to pay for our food while it was still warm, I was told to wait for a 3rd person to be allowed to cash out. We ended up walking out without purchasing. Totally disappointed. Negative 5 Stars.. read more

First and foremost, I need to say - If I were the one reading this review as opposed to the one who wrote it - I would NEVER believe it. With that said, I will try to list the items [to be addressed] in the order in which you will experience them if you choose to visit the Panda Express on Warrensville Center Road. First of all, the lunch line is all the way to the door, which doesn't say much because it's due to slow service and not high demand. When I first entered, I couldn't even shut the door behind me for a lack of space to do so. Service is cafeteria style, like Subway, where you tell the server what you want and he or she puts it into the take-out container (even if you're eating in). The menu on the wall doesn't provide enough information, so you have to keep asking the server the necessary questions, like "Is this dish spicy?" or "How many egg rolls do I get if I select it as a side!" The rice and lomein offered is made without meat or shrimp and is very poorly seasoned - no soy sauce to be tasted at all, and there was no Soy Sauce at the tables or in the 'napkins, straws, & silverware' area. The booths were decent, but there was only about six booths in the entire eating area, and most of the tabletops (to the table & chairs) are as small as the average serving tray, with too low chairs made of hard wood and piping. The dining area itself looks like someone's well-kept basement - dark walls, dim lighting, charcoal gray floors, and a ceiling that was very clean, but still looked like it would be a spider's dream-come-true. I was supposed to get three side dishes with my order, but the server had to move on to the next person, so he said to the cashier "She gets spring rolls for her side," but evidently she didn't hear him hence I had to 'debate' with this indignant young lady in order to get the rest of my order, which included my having to call out to the first server for confirmation of my entitlement to the spring rolls. ...And the young lady, 'Mia,' never even bothered to apologize to me. ...And did I mention the fact that, while you're in line, waiting for your turn with the server, there's nothing more to do during that [approximate] four minute wait, but glance nonchalantly at the diners, some of which you are standing 'literally' - and I DO MEAN 'LITERALLY' - six inches away from (only a three foot tall divider-wall separates the diners from the ordering customers still in line). ...The only thing worst than having nothing better to do than 'stare at diners' while you wait in line, is having diners staring at you from the line while you are attempting to enjoy your meal! The entire time I was in the restaurant, I only seen two Asians, and they (Filipinos) were eating in the dining area. The cooks, servers, cashier, and prep staff were all either completely white or completely black. ...Not to imply that only Asians can cook Chinese food, but rather that this may well be the source behind the lack of Asian seasoning in the food. The quality of Chinese food in this so-labeled 'Chinese' restaurant is equivalent to an experience of going to a supposedly 'authentic' Italian restaurant and being served Chef Boyardee canned spaghetti. Again, people, I am not attempting to urge you to take my word, but rather encouraging you to open your eyes to the grievances that I have claimed because, as I stated, I've presented them in order to make it easier for you to confirm before spending your money. Prices are the same as most other Chinese restaurants (two can dine for about $15.00), but the servings are extremely small compared to competitors, which is another thing that you can 'see for yourself' before ordering. I left there still a little hungry - I could have really used a fortune cookie or two to help fill that empty belly space, but they didn't have any, which for me, was indeed 'the icing on the cake!'...(The cake that I was wishing I had). read more

Never been to a Panda Express. Never have to go back. Not sure if it's the American Chinese that's wrong. But, We didn't enjoy it. Too cold. Air down too low. Food was cold immediately. Had no soy sauce. Guess It's the American Chinese thing. Thought it was pricey. A bowl, one side one entree is almost six bucks. Serving size for entree was small. Servers did not wear gloves. You can sample. Staff seemed ok. All young people. Most entrees almost empty. Maybe because didn't want to cook too much. Still a relatively new location. The gen tso chick is new. Should take it off the menu or rethink it. Very small piece of chick. Lots of coating. Fried very very very crispy. Husband could not chew his. Fried rice needed soy sauce. Of course they had none. Chow mein noodles were like none I had ever had. Not sure what they were. The chick n mushrooms were 20% chick. 80% mushrooms. Tried it. Would not go back. Maybe it's just me. But since we love Chinese food, thought we would enjoy it. We did not. read more

Have been here quite a number of times since this place opened--it's never a quick, easy experience, but the food is usually tasty, so I always cave in and give it another chance. No more. The poor food handling by the employees at this location is simply repulsive. Several times I have witnessed multiple employees bare-handing a scoop of vegetables into the wok--no gloves, no handwashing, just grabbing a fistful of veggies and tossing them into the skillet. On another visit, I watched an employee empty the trash can from the dining area, toss it through a backroom door from the prep area and immediately return to spooning entrees into the foam containers, making no attempt to rinse off his hands, let alone wash them thoroughly! These have got to be health code violations. Here's hoping the employees don't have open cuts on their hands and at least have the sense to wash hands after using the bathroom, but why would they, if they don't seem to think there's anything wrong with their current actions on the prep floor? Sorry, Panda, I'm done with second, third, umpteenth chances. Management needs to retrain their employees and take proper health practices seriously or it's doubtful this location will last very long. read more

the design of this place makes ZERO sense .. we actually got caught in our car when we tried to leave because of how slow the service is at the drive thru & how it wraps around the lot .. that being said glad I went inside for slow service vs sitting in that drive thru line for it .. if you decide to bail out you have precious short time & space to do so .. after that you are STUCK .. the inside design for packaging food is no better .. both lines kept running out of food (you would think they would be more prepared during a peak time .. 6pm .. but NOT) .. they were totally out of both beef dishes offered which left you with chicken & .. well, more chicken .. if you did not like shrimp .. had to wait nearly 30 minutes for orange chicken because drive thru service kept taking it from the other line so in the end there were about 6 of us inside the joint waiting .. a manager was nowhere to be seen leaving very young kids doing the best they can to run the show .. the food was not worth the wait in the end . zero starts for the horrible design & slow service & less than mediocre food .. the 1 star is to stick up for a very inexperienced staff that despite the chaos did the best they could & I give them kudos for mustering the smiles they did thru it all .. will probably not return .. EVER .. read more