Service is not always the best, food is cold and coffee is always empty and the patio is filthy. Used to love coming here.

OMG I don't know what magic they put in their Crème Brûlée bites but they are Heavenly! Delicious! Perfect sweet snack after the Avocado and egg whites sandwich. Never a disappointment read more

I arrived at 5pm to have dinner & the restaurant had only 1 kiosk working to order food & a sign stating no attendants available at the cash register. The kiosk was very complicated in trying to order a " pick two" dinner & it took me 10 minutes to submit my order. There was a line to use the 1 operating kiosk. There were 4-6 employees who were in the restaurant , but no one volunteered to help any of the customers. It was terrible customer service!! read more

We love this place, eat here all the time. Food is still decent. But for the love of god, please shut it down and do a deep cleaning. Your booths are filthy, your walls and ceiling need serious attention. Also, please remove the tip option. What do you need a tip for, taking my order? We pick up our own food and clean after ourselves. Take this as a constructive criticism. read more

The food is great; however, the service leaves something to be desired. We've only ordered from them twice...both times, we placed an online order for pick up. The first time, I checked our order before leaving the restaurant and quickly realized we were missing an entire sandwich. This most recent order, we ordered for eight people... And only five people ended up with their correct items. One salad was supposed to have no chicken, but that request was ignored. The other two orders were completely missing. We contacted corporate and we're able to receive a refund, so I appreciate the problem being rectified... However, the missing and incorrect items made our dinner plans more difficult than necessary. read more

Great customer service and food. But a little on the slow side. The cashier was patient with my little old grandma.

It wasn't too busy when my wife and I walked in at lunch time on a Tuesday. We were greeted warmly by the counter employee, who also was patient in helping us through our menu choices. There were plenty of seats to choose from, and the dining room was clean. Our food took about 10 minutes. We both enjoyed our 'Pick two' selections. I had the new (half) Southwestern chicken melt with (half) Caesar salad. All of it was fresh and tasty. The sandwich is not exactly "stuffed", and the salad was small. I didn't really mind the austere serving, but like so many others have commented, it's a lot of money for what you receive. read more

Panera Bread - Southwestern Chicken melt with Caesar salad. - Sandwiches Near Me - Alcoa, Tennessee

Had a gift card with $9.76 left on it so I thought I would use it up... Holy Moly... $20 for half a sandwich, soup in a bread bowl and medium tea! Got the potato soup.. it was meh and the Italian sandwich I got was too spicy and had very little meat on it.... For the price , ..I'll go next door to Cracker Barrel! Disappointed! read more

Panera Bread - Sandwiches Near Me - Alcoa, Tennessee

I don't have Panera where I live but live eating it. I ordered a breakfast sandwich on an Asiago bagel. It knocked my socks.off. that along w my almond coffee made for a great morning. read more

Panera Bread - Asiago bagel breakfast egg sausage and cheese - Sandwiches Near Me - Alcoa, Tennessee

Took 30 minutes to get a toasted bagel and a bagel sandwich with no line but 10 orders on the wall

I initially went for the tomato soup, but the Mexican Corn Soup caught my eye, so I ordered that along with the cranberry chicken salad. The soup was delicious, but the sandwich was not. The wait time was incredibly slow, which is a problem because my caregiver gets off work at 1 PM, and we still need to drive home. read more

Not impressed at all. We paid $28 for one piece of open face bread and another with egg and 2 pieces of bacon. It reminded me of a free breakfast motel perk. Dining room is dirty. They could have put chips or a pickle on the plate to dress it up, but they didn't. read more

Very dirty inside ( where is The health dept)? Urinals for men broken, carpet very dirty. Ovens look like they have never been cleaned. Certainly an embarrassment to Panera Bread. Will not visit again read more

Always one of my favorite places to go for a sandwich of cup of soup. The service is fast and nice people!

My kids love the Mac and cheese. They cannot get enough. Friendly and fast service and the food is always hot.

Slower than Christmas...no one waiting in line yet only 13 people in the entire restaurant.... Took 20 minutes to get our order....pretty dirty in the dining room as well....this used to be a great place to go but not anymore read more

This is usually a great place to eat. This time however there was a sign in the men's bathroom that said urinal was out of order and the entire bathroom floor was covered in water! read more

Very tasty, but expensive! Would eat there again, just not very often. Restaurant seems to be well staffed.

Can't really speak on the staff as I placed my order online but I will say the rapid pick up lives up to it's name. Within 5 minutes of ordering I received notification my order was ready for pick up. Tomato soup was hot and tasty and the greek salad was also great. I specified extra onion and pepperoncini and had more than plenty of both. Overall, a good experience and will return. read more

My boss and I have tried placing pastry orders 3 times now and it always says it can be fulfilled because the item is out of stock We have even placed them 2 weeks ahead and magically it's out before they open The managers there have zero accountability for these screw ups and sheer laziness If an item is so popular adjust your availability of this product. I will be calling the corporate office about this too But just be warned Do Not Order from them read more

Food is consistent and employees are friendly. Their soups and sandwiches are always good and the menu board includes the calories per item. My favorite time to visit is breakfast! Their bagels and breakfast sandwiches aren't greasy but fill you up. read more

Panera Bread - Ham and cheese soufflé - Sandwiches Near Me - Alcoa, Tennessee

Was excited to try the Mediterranean warm bowls. Boy, the serving size was incredibly disappointing when the thing cost nearly $13! Was this a kids' menu selection? And I just loved the brown and black on the avocado that cost extra. Good job, folks. read more

Ordered a breakfast sandwich to go and have been waiting over 15 minutes for coffee to be put out. This is a coffee place / for heavens sakes please have coffee ready at all times! No urgency from the staff or management to provide service ! read more

I ordered 1/2 steak and white cheddar sandwich, bowl of soup and chips to be delivered to my home. Total was over $25 with svc fees, delivery fee, and tip. Im not feeling well so i placed the order for soup and 1/2 sandwich. The soup was good as always but the small little 1/2 sandwich and a small bunch of meat in the center of the bread so I'm guessing it was a 1/4 sandwich. I was really disappointed. read more

I had soup and a sandwich which were good, just not good enough to justify the exorbitant prices. Service was good and the restaurant was quite noisy. There are several local restaurants that are much more affordable and the service is much more personal read more

I was getting bored eating at Panera's. Today my wanted to go there so since I picked the last restaurant, I let her pick and she picked Panera. AWESOME!!! I got there new Chicken broccoli teriyaki bowl and Greek salad. It was the best meal I have had in a long time. I'll be back for the chicken teriyaki bowl many more times. I can't tell you how much I enjoyed it. Words cannot express my delight. Just AWESOME!!! read more

I stopped in right before 7pm and was wondering why I was being ignored until one young lady announced rudely "just so you know sir we're closing at 7". I asked what time it was and she said "It's 7". I asked if they had a sign on the door and she yelled "there are two!" They had some small font busy sign on the door that me and the folks behind me didn't notice. They're apparently closing early so their associates can learn about some delicious new offerings. No doubt more Quinoa and twigs and other weird things. read more

I have always loved Panera Bread broccoli and cheese soup. The last few times I have bought it was from the grocery store. It was excellent; it had crowns and some stems. Today, I went to an actual mortar restaurant. I ordered a bowl to go. I was surprised it was more expensive than the store. When I got home, it was watery, I found one small crown and maybe one small stem. I actually had to drink it from the bowl. That is the last time I visit the establishment in Alcoa. Very disappointing. read more

What a rip off. $9 dollars for a sandwich with no meat in it. ordered the "STEAK AND WHITE CHEDDER" there was more bread than meat. at least at Penn Station or Subway for $9 bucks you get meat!!!! You must be paying for the bread or the meat is a thousand dollars a pound. Go some place else unless you want a tasteless piece of bread. I will never eat here again read more

I feel compelled to add a note about how great their bread is. I've been to a lot of restaurants lately that had poor quality bread. You can't underestimate how important that is to a meal. Panera gets that right, which is appropriate since it's in their name. I find myself craving food here especially when it's cold out or when it's raining. It's a comforting place to eat. Free wifi is nice and they have a nice little bakery and coffee/smoothie bar. A solid meal choice in Alcoa. read more

I came to Panera and they were quite busy so I skipped the line by ordering at the kiosk. Apparently to go orders take precedence over people who are actually eating and staying within the establishment. They were doing to go order after to go order while everyone inside was waiting for 20 plus minutes for something as simple as a salad. I was hoping for better, but was quite frankly disappointed. Patrons inside the restaurant to come first. read more

Haven't been to Panera in years because the prices are high and the food is just subpar. Stopped into this location and it is very nasty. My sandwich had a hair in it and both mine and my friends mac and cheese was cold. The bathroom was disgusting. Not sure I will be back. read more

When I'm traveling, given a choice between most chain restaurants for lunch, I'll more than likely always choose a Panera if available. I've found them to be very consistent whatever town I'm in, and that's said in a good way. My hands-down favorite order is French onion soup in a bread bowl, and this location served it up in good fashion with great taste. The apple for a side is always a nice break from the standard fries/chips you're offered in a Fast Food Nation place. Service here was typically prompt, and wifi was working. What more do you need when you're on the road? My scores on a fast casual scale: Atmosphere: 4 Service: 4 Food: 4 Value: 4 read more

It seems to always be busy here. Always. The line does move fast and the wait time for food isn't that bad. I like coming to this location and eating outside on a nice day. I love their ice green tea and it is so refreshing on the perfect day. I like how the calories are posted on the menu, definitely influences what I order. I wish every restaurant would do this and maybe it would make people more aware and decrease America's obesity problem. Most of the sandwiches are between 650-850 calories BTW, whoa! On my last visit I got the shrimp roll. I wish I got something else. The shrimp were large and seasoned with tarragon, but I thought they had too much of a fishy taste. It was also very messy to eat, the roll is tiny and does not hold those slippery shrimp well. The meal was served with a baguette and soup. I was perfectly satisfied with just the little cup of soup, my baguette, and green tea. After going to Panera enough times, I realize that it's a great place to stick with soup and salad and they do both well enough. In the past I've gotten the frontega chicken sandwich. Very tasty. After seeing the calories I'm consuming, I realize it's tasty for a reason. read more

Panera's used to be a high-quality place to go for something to eat. I didn't go there for several months maybe longer and returned about a week ago for my favorite sandwich turkey bravo, it was $12 and something for the sandwich and it was pathetic it was NOT anything like what I used to get for about the same price. I absolutely will never ever ever ever again go to Panera's it was so bad and too too expensive. Shame on Panera's read more

I'll be honest, I rarely dine in at Panera. A majority of the time, I pick up my food because they've really made that so easy. I find myself going here more because I use their rapid pick up option. You can order online or from their app, pay and pick up without ever speaking with anyone. They label and place your food on a designated shelf where you can grab and go. Everything is made fresh and delicious. When I have interacted with team members at Panera, they are nice, friendly and attentive. Recently, my food wasn't at the rapid pick up stand because they ran out of something I ordered. The team member quickly got my order to me with the changes, (less than 3 minutes), and provided a free pastry for my wait. Excellent customer service on the spot! read more

Food was great! Great "touch free delivery." Our Ofer was perfect as it always is! We love panera!

I was there today and got the cheddar and broccoli soup and the Steak & White Cheddar Panini. When my order was ready, I looked at my plate and had to look at the "sandwich" to make sure it was not just a small piece of bread. The soup is fantastic. This "sandwich" I got was so thin and had hardly any meat on it. It had more Horseradish sauce on it than meat! To put it in perspective, A hot pocket has more filling than this sandwich! No wonder they asked if I wanted some bread on the side. A small soup and a small sandwich was 12 bucks! NOT WORTH IT! read more

This location missed it on cleanliness, accuracy, and management. This location was not that busy but it was trashed, napkins and food all over the floor tables are super sticky and staff sloppy( the staff was nice). The staff couldn't get our order right I ordered a soup they gave me a salad, my husband ordered baked chips he got fried chips. Once I got my soup it was so nasty tasted like water and soy sauce! Worst Panera experience! Clearly a lack of management. read more

Panera has a plant-based menu to guide diners who are interested in vegetarian and vegan options. It is nice to have a place where you can get yummy, healthy, plant-based entrees. read more