Panera is the answer to fast food, but so so much better. If you are in a hurry for food, skip the fast food drive through. Panera is really quick, the quality is great, and you don't feel guilty afterwards. Yes, it's slightly more expensive than cheap fast food, but it still isn't too bad. Besides, isn't your health and quality of food worthy of a couple extra bucks? Definitely worth a try! read more

This locations drive thru is the most frustrating process. My order is rarely correct. Every time I order hot mango Ceylon tea I get mint. I ask for my bagel(s) to be extra extra extra toasted and its either not toasted at all or its just warm not showing that its been toasted. Today was no exception.The drive thru process obviously needs an overhaul with training and order checks before its given to the customer. I really don't know why I even bother and after today I don't think I will. I'll be donating any gift cards I have. read more

Cashier was rude and acted as if we were an inconvenience (it was completely empty). The bathrooms are also disgusting. Go to a different location read more

Panera's a place for people to come together: convenient with crowd-pleasing food choices and a welcoming atmosphere to lounge and chat a while. I've frequented this location several dozen times over the years and it's a prime example of what the franchise has to offer. If my memory serves me, this particular store was a prototype of sorts, which the corporate sorts have since more widely implemented. The service is generally very prompt, although Paneras in general are often plagued by notorious lunch- and dinner-time rushes. Pro Tip: phone in your order ahead of time. You'll pick up your order in a big brown bag and be out the door before your patron peers can be fifth in line. Until my next visit, I'll be dreaming of the frozen lemonade and gazing wistfully at the summertime, fleeting as it is. read more

Horrible food! I ordered grill cheese and my sandwhivh was over salted and I got super sick after 2 bites. I am trying to call the manager but no one is picking up read more

One of my favorite Panera locations. The cashiers are really fast and efficient. The little baked goods area always very inviting. There's lots of seating in various formats: tables, window tables, booths, window bar seats, and cozy chairs and coffee tables. They recently revamped their menu so if you haven't been in a while, it's well worth your time to check out what great combinations you can now have with their Pick Two option. Can't beat the location for easy access from Aurora or Naperville, though Rt 59 traffic and the shop's shared lot can get very busy depending on the time of year/season. read more

My office is right by this Panera location so I go here often. Nothing to complain about.... they are pretty fast and accurate with their orders and the seating area is always clean. I do wish though that they would get a bigger parking lot. If you go during traditional lunch hours there is a high chance you might not find a spot in their dinky lot. read more

Love love love Panera food is fresh bread is great go there at least twice a week trying to cut back

They are just like every other Panera. The parking sucks though, when it's busy. Besides that the staff are pleasant and seem happy. I hate going to places where the staff don't look like they even like what they are doing. Some places they look like prisoners. Overall this is a pretty clean Panera, I have been to some that needed some work. read more

Great food that you can expect from Panera. Who doesn't love a yummy bread bowl filled with soup(broccoli and cheese...yum) on a cold day? The pick two is always a good deal. My one complain is the parking lot is incredibly small. If its cold or rainy, I'll usually pass up this location and go somewhere else. If they could fix that, this place would be golden. read more

I waited in line at the drive thru for 38 minutes for the attendant to tell me at the window that they were out of half of my order without an apology or way to fix the meal. First and last time I'll visit this location read more

Panera is Panera, right? Well, this location is close to work so I frequent this one the most. +They always get my order right (no onions!) +Line moves fast, even during lunch rush +One of the best, if not only, "healthy" options in the immediate area. Closest alternate lunch options are: Chipotle, Panda Express, Portillo's and Arby's. Sometimes I just don't want something greasy for lunch. Sometimes. -Parking lot is small and cramped. Honestly, I avoid going here for lunch on rainy or snowy days. Parking is available in the Harlem Roomplace lot across the drive. I don't know why they made the lot so small. -BUSY during weekday lunch time. Sometimes I've actually had a problem finding a table for two, or a seat for one. Singles don't seem to mind sitting at 4-person tables here. read more

This Panera Bread is closed and this review is for the new one that opened a couple of miles south on 59. When I went to the old Panera one for my toasted bagel with cream cheese and a coffee mug, the cashier took my order and money then sliced my bagel, toasted it, and gave me my order in about 3 minutes. The new Panera has a new system that when you pay they give you number and then they prepare everything in back and bring it out. I waited 15 minutes for my bagel and coffee mug that used to take 3 minutes. I don't call this an improvement. read more

As a regular, the staff and management are super friendly and actually strive for perfection, with the occasional dud employee. I will never judge the whole group based on one or a small few. The general manager doesn't stay in the office for the day, and is regularly seen out on the floor talking to customers, making sure everyone is happy, and if they are understaffed, she is right there with her crew. Very hands on and a team player. In fact, I regularly see all of the managers jump in when things get crazy. This location had a few hiccups in the beginning with a completely new system and different way of working, but i believe they have come a long way. Its been almost a year and every time I walk in I am greeted with a smile. Sure, my order has been messed up a handful of times due to a new person training or a detail missed, but they are so apologetic and go above and beyond to make it right, something I don't see other paneras do. The good by far outweighs the bad. Keep up the good work! And don't let something as little as human error get you down! :) read more

I just found this in my family size soup... It's a piece of plastic. To top it off no one answers the phone when I call. Disgusting! read more

Panera Bread - Sandwiches Near Me - Aurora, Illinois

Panera is my favorite place to go to, I never had any issues with any location except the one on 59th and 75th in Naperville, every single time there is something, it is beyond me the way this restaurant operates, one time it took 10 minutes to hand me a cup of tea, and i was the only one in line, the second time I asked for large cup of tea and I found out there is one bag in there, basically was water, they don't ask you how many bags you want unlike every other location you go to, a third time I asked for a cup of tea which is allowed when you are in the subscription, the girl didn't know that and she had to bring the manager and it was awful. if I have a choice I would never use this location. everything is done in a very strange inefficient way. Forget about the gloves that they don't wear and touching the inside and the lid of the cup. read more

My boyfriend and I went to this Panera location last night. We went thru the drive thru which we later regretted because it took a total of 17 minutes from the moment we entered the line until we got our food. When we finally got to the window, we asked if they were short handed....no response. There was hardly anybody inside when we passed by so we are not sure why it took so long. So word of warning, avoid the drive thru if there are more than 1 car in line. read more

Very good service. The cashier Gaby was very friendly and upbeat. Also Ernie was attentive and friendly. Food came very quick.

Love the foood but holy geeze I ordered a half cold sandwitch and I've waited over ten min it's not even busy! They have no sense of urgency what's so ever! And it's not just this panera either! I don't understand. read more

I love the people at this Panera. Everyone is so nice. The food is always excellent and the coffee is the best.

The food at Panera is great, just as it is with every other Panera. This Panera, however, must not really want customers to come in because there is so little parking! I had to park a business away and walk. I had made my order online, so I anticipated it being ready when I got there. I stood by the pick up area for 7 minutes before someone told me my order was already bagged up by the front door. I went up front to find my order, completely unattended, on a shelving unit. I am not exactly thrilled that my food was made and then left in an area where anyone might have taken it or otherwise messed with it. This practice should change. Update 6/23/17: The parking here still stinks, but they have moved the express orders to next to the pick up area so it is now somewhat supervised. Thank you! read more

For $9 a sandwich you would think they could use fresh avocado and not one that is rotten. The only fresh ingredient was the bread. read more

Panera Bread - Sandwiches Near Me - Aurora, Illinois

Great experience. Good quality food and such a pleasant staff. I have my new Panera location to go to! Love my bread bowl soups. Always hot & fresh!! read more

One star off for the non-existing parking lot. There is just enough room for about 40 cars and that is shared with two other stores. The place looks like it has been there for a while. The service was very speedy for the lunch crowd. The food was spot as as usual. Washrooms need work. read more

We love Panera, and go to this location frequently after my daughters swim class that is right around the corner. THIS LOCATION however, gets a very generous 2 stars. I have had 3 bad experiences at this one, and the last experience made me so mad ....a yelp review was in order! Let's go back a couple months to the first experience. 1. I ordered a sandwich and broccoli cheddar soup, the soup was in between cold and lukewarm. (It may not sound like it in this review since I am complaining, but I hate complaining when I'm out to eat, I will only do it at restaurants if I honestly can't eat something) So I brought it up and said "I'm sorry, this isn't hot enough, could you just pop it in the microwave for me?" The guy behind the counter gave me a blank stare for about 3 seconds and then said "Not hot enough in general or not hot enough to YOUR LIKING?! Because its definitely hot enough, there is a microwave behind you if you need to make it hotter" I was SHOCKED at this customer service, and even more shocked to see "manager" on his name tag. Brushed it off to him having a bad day.....people do. 2. Next instance, came around 2:30 for a late lunch as I was passing by this location. The place was pretty empty when we got there. Every garbage area was stacked, and I mean stacked a foot and a half high. People were walking over to put their plates/bowls there after eating......deciding if they wanted to take the chance of it toppling and walking back to their table and placing their empty dishes back there. It wasn't even busy at that time so I don't understand how it got backed up so bad, and it just looked filthy. 3. Ok this was the kicker.....The whole reason I'm writing this yelp review. Still making me mad just thinking about it! We went in after swimming class and I order the same sandwich I order every week. With extra cheese. Never had a problem with it after months, and it was always right. This time I sat down to eat it and realized there was barely any cheese on it at all. No big deal, maybe they thought I said "easy cheese" brought it up and then it hit me.....this is the "soup guy" who tried to make me feel stupid for saying my soup wasn't hot enough" So I smile and nicely say, "Hi, I'm sorry I wanted extra cheese on this and there's barely any at all" Instead of saying "oh I'm sorry, let me add some more for you" he said ...... "Actually I personally made this, and I did put extra cheese on it" - (rips the sandwich open) and says - "see there is cheese right here, it just melts in so you can't see it as much" (What? I get the same damn sandwich every week .... I can clearly tell its different than every other time) I just say "oh, ok well could you add a little more?" He says "you want more cheese?!? Yeah I'll add more" Takes a slice of cheese, rips it in half in front of me tosses it on the sandwich and pushes the plate back at me and says "there ya go" MIND YOU this is a melted hot sandwich, he doesn't melt it for me and just puts two huge slabs of cheese on it and acts like a smartass that I wanted "more cheese" on a sandwich that barely had any. This time I looked at him, smiled and said "thank you" looked at his name tag and took a mental note. DAN, Manager. Who needs a serious lesson in customer service. I don't expect people to necessarily have the "customer is always right" attitude.......but you definitely don't battle them, and both times he battled me trying to prove he was right. This location just lost a weekly visit from 3 moms and 5 kids because of Dan the Managers awful customer service. Again, if it was just one instance with him, I would've chalked it up to a bad day. If you don't like dealing with people, get a different career. I'll stick to the Panera on showplace dr. with friendly workers and a clean atmosphere! read more

horrible service. drove 45 min here. they were out of tea, lemonade, avocado, and the correct bread for my sandwich. which is fine. i waited 20 minutes for my food, i ordered two pick 2 meals and the total was $28. when i got home i had 2 soups in my bag and that's it. neither of the soups were part of my order. the correct reciept with what i actually ordered was on the bag but none of the food was inside. so not quite sure how they saw a full reciept of $28 worth of food but only gave me 2 soups. horrible service. never going back. these people also don't answer the phone so don't expect to get refunded or get help. ridiculous read more

Although yes, the parking situation isn't the greatest, I guess I've been lucky to have always found a spot, even when it's busy. This location does a really good job with keeping the place clean and the staff is very friendly. I usually carry-out though, and I think they've made a mistake twice, which is very impressive considering I've ordered from this location at least fifty or sixty times. They have great sandwiches, soups, and salads, and they use really good ingredients. I'm not the biggest fan of their pastries and sweets, but they're usually average or a little better. I like that they change their menus fairly often, adding and removing items, which gives it that cool, I-wonder-if-they'll-have-something-new element. read more

My daughter and I went there for the first time today. She ordered a chicken noodle soup bread bowl and half sandwich. When the girl got her order done she said she gave us the broccoli cheese soup also cause she first poured that then realized it was chicken noodle. We said thankyou and started to leave. When i checked in our bag there was no bread bowl. So we stood in line again to get one. I noticed the girl never charged us for the bread bowl so when it was our turn i asked for the breadbowl. I told her i would pay for it. She got us our bread bowl and told me it was there fault so no charge. What a great place with awesone customer service!!! Management should be proud. We will be going there again SOON! read more

I love their cinnamon crumb cake and bear claws. They have recently stopped making my favorite walnut cranberry bagel which I really enjoyed with a caffe mocha. Their black bean soup is very good but I'm not a big fan of any of their sandwiches. There is too much bread and not enough meat on the sandwiches and I think it's overpriced for what you get. They make a very creamy Mac & Cheese that is my favorite lunch dish. Service can sometimes be on the slow side and very hit or miss. The parking lot is terrible. read more

Came here on a Friday night for dinner. Got a half-sandwich and a bowl of soup with a iced tea. The food was good. My bill was around $10. First off, I think Panera is over-priced. I don't feel like I get good value here. Secondly, the restaurant was a mess. Many tables were left with dishes and trays on them. They were not that busy and could have done a better job keeping the dining room clean. read more

Slow service. Most menu items are not available. They also have a huge bug problem and when I addressed the issue with a manager her reaction was basically oh well. So if you enjoy eating bugs and don't care that the establishment doesn't care, this place will be great. read more

I have always found Panera too be slightly overpriced for the amount of food provided. In recent weeks, I've been working on my thesis and have been at Panera almost daily. I have to say, the reward system that Panera has is useful and actually beneficial. Since I have been eating both lunch and dinner at Panera (spanning 8+ hours a day sometimes), the $ I've been paying has been racking up, but so have the rewards. This location gives you more food than the others. I generally go for a whole salad, and other locations give you not only minimal chicken, but also minimal lettuce (what gives?) The staff at this place is lovely. There is always a manager on staff, I think there are a few of them that rotate days, all of them are equally lovely. The general staff is always pleasant and passionate about serving you. The crowd can get a bit rowdy sometimes, no fault of Panera's! One thing I really found unfortunate, though, if you sit by a table near the window or walls (the tables near the bathroom side specifically) there's a bunch of ants crawling around on the corners and they crawl onto the table. Because of this I opt to sit in the small booths. **I wanted to give this place 5 stars! BUT the insect problem is gross.** Free internet, but Panera internet is pretty slow. Pro tip: Connect to the unsecure xfinity network. It will be faster and more efficient. I really enjoy this place and the service they provide. read more

Love this place. Very friendly staff. Manager is very helpful, very nice, and makes an extra effort to keep the place clean.

Ordered a bowl of tomato soup and 1/2 grilled cheese sandwich or at least that's what I thought I was ordering. The soup was good but the sandwich was nothing more than grilled bread with a microscopic slice of cheese. When I first picked it up I thought it was just two slices of bread and had to open it up to search for cheese. I'd like some cheese with a GRILLED CHEESE please. Worst sandwich ever. read more

Typical fast casual cafe. This Panera has the usual foods and baked goods associated with the name but with limited parking as this restaurant shares its space with a few other businesses. The interior is spacious. read more

Expect an insanely long wait time and low inventory. This has happened four times in last month. I wish they would tell you they ran out of things prior to ten minute wait. Time of day doesn't seem to matter. read more

Wow, just wow! Ordered a bagel with cream cheese now thru the drivethru, and asked how much extra some ham on it would be...after apparently pondering this difficult question for a good 3 minutes, the girl goes $1.89. That must be one expen$ive pig it came from, but I really had a taste for ham so I said ok. Well this particular pig definitely did not eat like a regular pig; a tiny, cold, hard, shriveled up, almost all fat and dried up piece of "ham" was what I got! Maybe the girl got payback on me for having the nerve to ask her such a daunting ham price question at 8am in the first place...what was I thinking? Well at least I know what I'm thinking now, never again at this Panera! read more

this is a place were the food is amazing both for breakfast and lunch, heck even dinner. however the only quirk is depending on what location you go to it can be a great or regrettable choice for food stuff. or at Least those were my experiences. be your own judge. now enough yapping, lets get to my two favorite menu items. the turkey Serra on asiago bread with their greek salad. the spicy chipolte mayo with the field greens is just awesome. the salad us well balanced sharpness from the feta to the tangy vinaigrette dressing. will be coming back for these two! also you can't beat the prices plus if you are a Panera rewards member you will probably get something for free!! and free is good my friends!!! free is good!! read more

It's always a hit or miss when I come to to Panera. Some days I'll get excellent service and others I'll get someone who is very rude and seems inconvenienced with helping me. The food is great and I have loved everything I've gotten there. read more

I love Panera Bread and have always enjoyed their sandwiches, salads and cookies. My only reason for not giving 5 stars is that Panera's pickles are substandard. For a place that hits on all things sandwiches how can they miss so badly. The bread of their sandwiches are a ten and the chips that are served make the meal, but please get a better pickle! read more