The Maple Lawn location of Panera has a nice outdoor seating option in addition to their indoor seats. The staff was friendly, the bathroom was clean, and the food was consistent quality with what I have had at other Panera locations! read more

I placed an order here and was immediately reminded why I don't come to this location. Service isn't friendly at all! I picked up a mobile order but still nobody said hello or anything. My breakfast sandwich was messy and the bread didnt taste fresh! Will not be returning here! read more

Hmm. A bad week or a decline? It's nearly 7. There is more mess on the floor than usual, though not nasty. There's a cucumber slice under my table. There's a table in the back that has tons of crumbs on the table. You couldn't miss it. They obviously don't do a final walk-around at the end of the day or when they first walk in. The other day, they were out of cup sleeves. The decaf coffee was a literal slurry of mud. I just opted for full-caf instead. Today, there aren't napkins. read more

Been seeing ads for the Asiago bagel stack and was so stoked to try it because I love Panera Bread's Asiago bagels so much! I decided to do drive thru since I was on my way for a road trip. I pulled thru and no one was there. The screen was off and I said 'hello' probably 3x. So then I decided to make an online order for the Asiago bagel stack chicken roma, minus the chicken. Pulled thru the drive-thru and told the lady at the window that I had a drive-thru app order. Since I had just ordered, I had to wait for a bit, but not a problem. Got my bagel stack and decided to sit in the parking lot to have a quick bite. A couple bites in and I realized something chewy in my mouth. Is there mozzarella in this? What is this chewy item? Of course, they had accidentally put chicken in my stack, when I had specified no chicken. On the receipt it also had said no chicken. Went inside and decided to let them know they made a mistake. As they should, they created a new bagel stack for me without chicken and offered me a sweet treat on the house. Which was nice, but decided to leave the chips out. I wanted the kettle chips more than the sweet treat! I was already running late and then this whole process delayed my time even more. Just kind of bummed about the mishap. Although, the place is very clean and nice! The staff was also very sweet and didn't make any fuss about making a new bagel stack for me. read more

I have been to this location a few times. It's a busy Panera. There are no empty tables. It's one of the most modern locations I have been to. It's a loud place, unlike other Panera, which are quieter where you can study or work. The service is slow; It took me 10 minutes to place an order. The food came out fast, and it was accurate. read more

Panera Bread - Salad Near Me - Fulton, Maryland

This place was very busy during lunch time on Sunday. Very family friendly environment. The staff saw me wiping down a table and offered me a sanitizing wipe. You can order on a tablet and get a text message when your food is ready if you have a Panera account. Food took ~10mins to come out. The buffalo sandwich, frontega chicken, and broccoli cheddar soup are always my go to items and I highly recommend! The new tikka masala soup is not worth the time. Extremely bland. read more

Panera Bread - Buffalo sandwich Tika masala soup Frontega chicken Broccoli Cheddar Soup - Salad Near Me - Fulton, Maryland

The place is filthy. Trash under the tables. Trash overflowing at the drink area. One girl texting on her phone instead of putting together orders. One guy eating instead of putting order together. read more

Panera Bread - Trash - Salad Near Me - Fulton, Maryland

Why doesn't Panera offer more sandwiches on their delicious bagels?! I got the Asiago bagel stack chicken roma sandwich- available for limited time only- it was so good! It doesn't look as "stacked" as in the photos but it was delicious. I love their Asiago bagels- wish they would have more sandwich offerings with it. Ordered via app, and picked up through drive thru. It was quick and easy. The you pick 2 was a good deal (2 sandwiches for about $10) read more

I went to the drive-thru to get a drink 10 min before closing. Drive-thru was brightly lit so, I waited and waited no answer. I finally drive around to see if the place is open. I see three people working near the drive-thru window so I knock on it. Three separate times. I felt I was being ignored on purpose. So I parked my car and walked in and the first thing I see is a "manager" looking guy is sitting at a table doing nothing. So I raised an issue regarding non-responding drive-thru. He looks clueless and mumbles if the "sensor" is not working...walks away to the back side. No apologies, no acknowledgment of any sort. No wonder this place has such low rating. There is a difference between making honest mistakes and not caring. I don't think the manager nor the employees care. While mistakes can be fixed, not caring attitude is contagious. Good luck, Panera Bread. read more

PLEASE STOP freezing the fruit cups overnight. They're rubbery and inedible and half of my breakfast. Other Panera locations, like Olney, don't have this problem. read more

The Fulton, MD location is not great at all. Normally I don't write reviews but I was truly disappointed today. I arrived at the Drive thru window at 5:58am. waited until 6:11am. Blew my horn and all. No one even acknowledged me. I pull around the front. Park and go in. Explained to Mike the manager that no one acknowledged the drive thru. Instead of apologizing, he said " you must have arrived way before we opened at 6 because I put the cone there. We didn't have staffing." I told him "no, I arrived at 5:58am and patiently waited. " He still NEVER apologized. So I place my order for a bagel and cream cheese. I was the first person there. It took them 10 minutes to even put my bagel in the toaster. I would have left but I needed to take medication w/ food. They truly need to take to the owners of chick fil a with regards to customer service and communication. Long wait times and inconsistent service. Very unfortunate. read more

This Panera location provides a consistent experience with reliable service and accurate orders, making it a convenient for a quick meal. However, there is room for improvement in terms of cleanliness, as I've noticed some areas that could use more attention. Despite this, the overall experience remains okay. Parking is shared with Harris Teeter, chipotle etc so it can get busy. read more

Online ordering and in-store pickup is the new normal! I love being able to order from the app, be advised of a pickup time, and arrive to pick up my order without any interactions with staff. This is a standalone location with a drive-thru in the same shopping center as Harris Teeter at the west end of the lot, Chipotle and Hudson Coastal on the north side, and Gonga Cha to the east. Plenty of parking including parallel parking spots. My order was ready by the time I arrived, everything was accurate and complete (Mediterranean veggie sandwich with modifications, Greek salad with modifications, Charged Lemonade), and utensils and napkins were provided. The process was seamless. It was clear where the pickup cubbies were, and the interior was clean and spacious. The drive-thru was incredibly busy and almost all seats were occupied inside so not an ideal place if you want a quiet location to work. read more

Panera Bread located in the maple lawn area. What caught my eye mainly was the drive thru. The restaurant itself was PACKED! I love Panera bread soup and salads especially when I want something quick. The drive thru is definitely a nice addition to this area. I will definitely return to this location. read more

Panera Bread - Drive thru! - Salad Near Me - Fulton, Maryland

Employees on their personal cells the entire time they were taking my order. Really rude!

October 4th. I ordered my salad on my phone from the parking lot to dine in. Then I went in and waited in the area in front of the counter where you pick I the food. While I was waiting I was able to observe the kitchen area. There were 3 preparing the orders and the 4th one had a fly-swatter and was going around killing flies and bugs in the same area. I couldn't believe my eyes..there were quite a few small bugs in the air all over the kitchen area and this guy was at it with his swatter and bugs were dropping over the food area. I asked for the manager to cancel my order. To my surprise, the swatter man was the Manager himself. He apologized profusely and offered to make another salad. I asked for refund. He gladly gave me refund also offered free salad which I declined. I said $12 is not the issue.. I did not go there to eat unhealthy and contaminated food - free or not. read more

I have recently been using this location to cater our meetings for breakfast. Everything has been fresh and our meeting attendees have really enjoyed everything. Our orders have been on time and ready for pick up. read more

I've been to this location many times & I've always received great service, and the food is always great. They they do have a wide range of desert options to choose from. My favorite sandwich is the Chicken Fontega . read more

Panera Bread - My guilty pleasure - Salad Near Me - Fulton, Maryland

The people working at this location have exactly two brain cells shared between the team. Tell me why I ordered a turkey sandwich and they quite literally gave me all veggies and no turkey. Just bread and rabbit food basically. Idk how you forget the core ingredient in a sandwich, but it's time to take away the blinkers and fix the education system because there's no way a sober, educated person made that meal. Also, the last time I went to this location, they told me that they "don't sell mac and cheese bread bowl" meanwhile, I'm sitting there looking at it on the menu.. edit: After reading other reviews from this place, I'm actually baffled. There are some very insidious and nefarious activities going on at this location. I wish you the absolute worst! read more

If I could give the service at this Panera 0 stars I would. The customer service is horrible. I made a mobile order and once at the window the cashier just handed me my food, no hello no nothing no. The rudest encounter I've experienced here. I'm read more

just left this Panera and will never go back. I been here many times before but today had the worst service and food. The girl behind the counter was rude and it's not the first time I have encountered rudeness from this same girl. Just stared at me instead taking my order. we got the Apple Fuji Salad which was basically lettuce and the Teriyaki Bowl which looked like half a portion, it literally had the side scooped out of it. Bread was hard as a rock.Not to mention it took well over 25 minutes to get our food. totally disgusted with this particular Panera in Maple Lawn. Marilynn read more

As a former Panera employee this Panera in Fulton and is By far worst Panera to eat at and work at customer service bad management bad food bad Everything about the place is bad. DO NOT RECOMMEND read more

This place is a mess. They didn't answer the drive thru at 8AM on a Thursday. I tried to get through but got stuck between cars. Total chaos at this place. read more

TASHA. Tasha is literally the reason I come to this Panera. My very first time coming here she took my order in the drive-thru. Her amazing personality, smile, and positive attitude is the kind that can literally change the course of your day. She ALWAYS remembers your name, and your order. When I am in the store, I can hear her greeting other people by their name as well. She provides the kind of service you would expect at an upscale , privately owned cafe... not a massive chain. Yes, this Panera is sometimes out of supplies, and they are short staffed often. In my opinion, it is easy to overlook those shortcomings. read more

40 minute wait in the drive through with 6 cars in line. Don't go if you have somewhere to be.

Worst Panera ever! 2 times I went and both times service was horrible. I will no longer go

They are so rude taking your order. Its like we owe them. I stopped ordering mid way. It's always like this. Hopefully the management cares enough to hire some pleasant people who aren't so grumpy at the drive through . read more

There's something missing from the order about half the time. Usually takes longer than the app expects it to take. When the app says it's ready, you've usually got another 3-5 minute wait before it's ready. read more

This second time I've gone to the driveway and the female with short hair and glasses was extremely rude constantly cutting me off when I wasn't done with my order then I told her I had my panera card she was like oh your card. When I was going to give her my panera number card. I didn't even feel like eating my food after my negative experience. I will not be going to this location again. read more

the females first of all very loud and moody I couldn't hear the gentleman giving me my order second of all the food was very questionable read more

The front cashier was very friendly. The order took for ever for one large soup. People were complaining in the lobby. Tables and Floors were very dirty read more

Really like their food, but there is room for improvement. The Greek salad is always my favorite, good dressing, a lot of feta cheese, but 1/3 of the lettuce is just ends that you should throw in the trash. read more

Panera Bread - Ends of the lettuce that should be trash - this was 1/3 of the overall salad. - Salad Near Me - Fulton, Maryland

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Visited on a Tuesday evening. It was fairly empty...one customer at the counter and another at the self-ordering booth. I decided to use the self-order tablet. Selection and checkout was easy. The wait was lengthy (about 20 minutes) and the staff moved a little slow, but I've experienced that in other Panera's as well. Also, several people who placed their order before me received their food first, and I only ordered two "Pick 2" meals. I tried the new citrus Asian crunch salad with chicken. It had a decent flavor, but the chicken was very fatty and I had to throw out several pieces. Everything else was tasty. The restaurant and outside patio (where I dined were clean). The staff was not super friendly, but professional. I would visit this Panera again. read more

It's super slow and my order has been wrong multiple times. I work close that's the only reason why I go to this location

I've never been satisfied with a take-out order from this location. On a recent Saturday morning I used the app to order two spinach and artichoke souffles and four cranberry-orange muffins and was told the order would be ready at 8:20 am. To my annoyance: (a) the order was almost 15 minutes late, (b) I had to accept a four-cheese souffle in lieu of one of the spinach and artichokes, and (c) the muffins were badly underbaked - the tops we're sunken instead of rounded. Since the server hid the muffins in 4 individual paper bags I didn't discover this until I got home. read more

Real concerns regarding sanitation at this location. Two issues in the past week. First was that we found a bug baked into a cookie. Figured it was a one off anomaly. Then last night we were at the drive thru window and witnessed a employees sweeping the floor who then took the same and swept a countertop/ food prep surface. Shared that one with the manager who said she would address it. Don't think we will eat here any more and we were regulars. read more

6-12-22 Evening. Use App to Order carry-out Pick-Two, Half Strawberry Poppyseed Salad with Chicken, and half tuna salad sandwich. Got it home and realized there was no chicken on the salad. Disappointed. Watch your orders and make sure you get what you paid for. :( read more

I wouldn't recommend specifically this Panera to anyone due to the worst customer service I have ever received from one of the employees named Mariana. She gave me a horrible attitude which made me not want to pay for the food and leave. Overall besides the experience the food was decent. read more

As an ex. employee for this establishment for the past 3 years, I've experienced nothing but disrespect from the General Manager Aron Coleman and his unprofessionalism. In the back there is nothing but dirty floors, expired food in both sandwiches and salads stations. Panera bread does not care about their employees, they take advantage of young teenagers who want a job and will get physical with them (allegedly). They will be yelled at by the managers and the General Manager, Aron Coleman would do nothing but watch. The service is always slow because of the play fighting happening in the back where managers couldn't care less if workers washed their hands, touched their hair, or even ate customers food before they give it out. It all went down when I was getting yelled at by a manager who stole money from this establishment. I was completely ignored by Aron Coleman but waiting over 3 weeks with bills to pay, still nothing. I am done being taken advantage of from Panera Bread Maple Lawn who will replace me at any time. I have given my all for this company for 3 years and all I get was nothing...you can ask the people who worked beside me and all the people who have quit due to the lack of management and respect these grown ass adults give to these teenagers working. All my burns and bruises from working at this place because it was my job. Do not support this Panera bread, they DO NOT CARE about customer and mostly their employees. Thank you. read more

My first time at the Panera location. I received my order through the drive thru! Tasha and team were awesome! Great customer service not only to me but my daughter. My order was correct! Good taste great. Definitely a place I would revisit. read more