My friends and I came here several times. It's exactly what you would expect of Panera: delicious food, friendly staff, and a clean restaurant. The place is not very busy, so I don't think anyone would bother you if you sat down for a few hours to get some work done. You can even pay for your meal with Apple Pay or Google Wallet! In the middle of nowhere, Michigan -- amazing! read more

I don't write reviews but this time I had to young lady behind the counter making the food must be having a bad day or just is full of negative attitude all I asked her was if the extra hummus was on the side but it's in but it was on the salad I thought I'd ask for it on the side but I did not her response to me was with an attitude no it's not on the side I don't understand why people have to be so negative I will never buy from them again due to the fact that I am very angry with such negativity read more

How hard can it be to fulfill an online order? For the Panera's in Jackson, it is apparently as elusive as the holy grail....two out of two times no less. The first time was an online order placed at 7:30 in the morning for six everything bagels to be picked up at five pm. By my math, that is nine and one half hours to make six bagels. In other words, that is over an hour of available time PER FREAKING BAGEL. Mission failed. At five pm, after severe confusion by the frontline staff leading to the calling of a manager, I was informed that there were no bagels and that the order was not filled. This evening, my girlfriend placed another order (973271 was the cafe order in case Panera's thinks I could make their stupidity up!). It was a complicated order...two soups, a baguette, a grain roll, and a soda. Now to give them credit, they DID manage to fill four out of five items on this complicated extensive list..a monumental improvement over their bagel attempt....but whoever filled the order (as well as S.R. who theoretically checked it and initialed it as "order checked by") needs to revisit the concept of order completion (that means all FIVE ordered items). Steer clear of this poorly operated Panera's location, particularly their convenient online ordering system which now stands at a four out of eleven completion rate. read more

Decent food... overpriced in my opinion. For the cost of eating here, I was very disappointed when I found out this establishment does not offer karaoke night. Why is there no karaoke night?! read more

So disappointed that Panera has gone from being inviting for those looking to do a working lunch to promoting you to get in and get out. I saw like 2 seats with power cord access and went out of my way to dine here in between meetings to get some work done. With a dead laptop and no plug, it mad my brief break unproductive. Glad Starbucks is starting to serve meal items. read more

Italian combo??? Nothing to rave about but a nice change from the norm that I get there. We ended up getting our order to go. Before even walking out of the store, the bottom of the bag started to show signs that something was not packed right. While on the road I tried to pull out the first sandwich and I found out what wasn't packed right as my sandwich falls out of the terrible wrap job and falls all over everything else in the bag. This panders gets two stars because of the poor attention to details plus all the meat on my sandwich was not evenly distributed. read more

Always great food! And the employees are accommodating. The floor could have been cleaner anger though.

This star is referring only to the UNACCEPTABLE customer service that I received. Do NOT order from the cashier named Abigail. She is an inhospitable bitch with a terrible attitude. The store was only semi-busy and she could not even manage the customers in line. Incompetent and rude. read more

Beware! The Pick 2 is no longer bargain. We had a party of 3 that each got the Pick 2 along with a drink, for a total bill of $40.00. While our meal was good, we will think long and hard about spending that much money for 1/2 a sandwich and small bowl of soup again. read more

Tried one of the new broth bowls and did not like it! Quinoa and lentil, 1/2 sandwich, smoothie and a cheese Danish for later cost me just under 18.00. A tad pricey and honestly not worth it. Place is busy and very noisy. Staff seems helpful and polite. Restaurant is clean read more

So fattening but good. How does anyone keep a diet here? This place is a treat-only place for me but the people are as warm and inviting as the food. read more

I love Panera for exactly what it is. Soups, salads, sandwiches and decent latte drinks. A place to study, or spend sometime online. It's a bit expensive if you're going in with a family, and at that point it's almost more worthwhile to go to a full service restaurant- however I can appreciate the healthier Seeking approach to "fast food." read more

Yep good old Panera. Sadly I only eat one thing... Mediteranean Veggie and they seem to do it well every time.

The French Onion soup was fantastic!! I went with a group of friends there on a Sunday afternoon and they got our food to us before we even sat down at our table. Everyone was satisfied with the quality and the quantity. Great place to get what you expect!! read more

Had the Steak and Asiago sandwich. Didn't know it came with horseradish on it. But Jenna was a rockstar and went above and beyond to make a replacement !! Great job. Mac n Cheese is amazing !! read more

So, I have ordered 2 chicken salads from this place in the past week. One to go and one to dine in. Both were made WRONG..no chicken. How is this possible? I brought it to the attention of the hostess...who has quite the attitude. She had them remake my salad with NO apology the second time around. It says on the receipt...chicken. How do you miss it TWICE. The portion sizes are ridiculously small for the price I paid. Never again. read more

Love this Panera because there is always sooooo much seating. It is a large location. The parking lot is laid out a bit odd though, and I really really have to dock a star for the fact that I can NEVER get the wifi to work in this particular location, not sure why. read more

So sad. This was the third time recently that I tried to get a bagel and they were out. It's not even noon. They said they had a couple cheese ones in the back. Love their food, if only they were properly stocked. read more

The food is always delicious and the management here was especially kind and helpful. We visit many Panera locations during our travels and I was very pleased although this location. Keep up the good work! read more

Consistantly good food always a top choice for eating any meal in spite of being some distance from work. The variety and seasonal specials keep the menu fresh. The restaurant is clean and the employees are polite and genuinely interested in serving the customer. Even without a drive thru the service is typically fast so it is an easy choice even for carryout during your lunch hour. read more

On the morning of June 16, 2018, we were headed out of town and got breakfast to go at the Panera Bread in Jackson, Mi. We got our order and got back on the road. The order turned out to not be correct. The sandwich with no cheese has cheese on it and the sandwich with cheese was cold with a yucky cold unmelted piece of cheese on it. We were back on the highway and could not go back so I called the store and talked to the manager. She was very defensive especially when I told her that part of the problem was that the 3 staff in the food prep area were busily chatting about something unrelated to their jobs. She told me that there was only one food prep person on the line and I repeated that there were 3 people back there. We had paid cash and I refused to give her my credit card number for a refund as I was quite uncomfortable with her attitude. She offered to send me coupons and I gave her our address. 17 days have passed and we have received nothing. In addition, I posted a comment on the Panera site and have also not received a response. We will not be stopping at that Panera again even though it is on our route to the highway. read more

This place is great! except they are so busy they run out of bagels and other things around dinner time! :) Staff is great read more

I was pretty interested in the complex futuristic look of the establishment but when I requested service the woman "Sophia" was very obnoxious and not welcoming I didn't receive a number for my table so I could have my food accounted for in this act my food arrival came 5 minutes slower than a reasonable awaited time and this displeased me. I recommend that you look into the people that work the front counters and the relations they create with the customers. The food was good though oh and btw fuck Sophia!!! read more

Oh my gosh- somebody put soup in my salt. Disgusting! No way can I eat this stuff when there is even just a trace of soup in my salt.

Poor customer service unless you use the rapid pick up. Always a long line and no urgency. Stop at Webb Rd or battle creek if you are driving on 94 read more

I do eat here once in awhile, the food is kind of price but the value of the food worth it. Love the app and the pick up system. Fast and easy skip the line and order 10 minutes before showing up. read more

I went to purchase bagels at 8:00am, the store had 5 left!!!! They had sold over 7 dozen to a fitness center. Orders that large should be pre-ordered so the regular customers could have a chance to buy a bagel. The manager should take better control. This was not the first time that stock of their products was very low befor 10:00am. Einstein Bagel please come to Jackson Michigan!!! read more