This is one of the worst Panera. Anything made in this place is disappointing. There are many cases of missing ingredients. Baja bowl sometimes with no avocado, sometimes with no yogurt. chipotle chicken without the cheese. Also when you order pick up, I get the "order ready " email a long time before the order is actually ready read more

Been a regular here, My favorite - Chicken pasta Food is good ! Service is good ! read more

Clean restaurant and friendly staff. Always good food! Contactless ordering and food came out fast and hot!

The location says San Francisco, but it should say Jersey City, NJ...... I bought the Chicken sandwich that cost about $12. It was hoooooorrible. it was the worst chicken sandwich I have ever had. the bread was cut uneven, one side of the bun was thicker than the other on top of the bun being think from the start. The chicken was cold and dry. It has no taste whatsoever. Panera, if you are going to compete in the chicken sandwich game, you have to do better, especially charge &12. Also, it looked as if it was just thrown together. Disgusting read more

Panera is Panera. That being said, I like the Panera in a Newport mall. It's quick, efficient and staples like broccoli and cheddar soup with chicken Cesar salad are good. I've gone to some Panera's that have extremely dry salads but I like that they put enough dressing on it. Very convenient for a quick bite when shopping. read more

We had the worst experience at this Panera! My fiancé and I both ordered a soup and a sandwich. First off, they didn't bring our order to the table. They just called out our number. Ok, fine. My French onion soup tasted old and burnt. Then we looked at our sandwiches and they had put them together improperly. My fiancé had half of my sandwich on his sandwich and vice versa. When he brought them back to be fixed he was totally ignored by the staff. We fixed them ourselves. They also told us they were out of baguettes but the man that came in after us got one. We will never return to this location. read more

We frequent Panera in Jersey City both in person and their on-line catering. We had a very small issue with the catering last week and the corporate catering department IMMEDIATELY resolved my concern.(Ms. McCullough) We had catering again today and we are back on track with the great food and service that makes Panera so successful!!!! We absolutely love them, Jersey City, On-line, Tampa and Freehold!!! read more

My all time favorite place to eat a broccoli cheddar bread bowel soup especially after being sick for a few days! Enjoyed every single bit read more

Panera Bread - Salad Near Me - Jersey City, New Jersey

Suburbs 1, Jersey Shitty 0. Anyone who has been to a Panera in the burbs knows the level of quality is superior, so it only makes it weep worthy when you go to one in a city, and there's half the food and the quality tastes like fast food-food. As a creature of habit, I bought my Fuji apple chicken salad with avocado. Like the woman with the thumbkin bacon, my salad came with a sliver of avocado. Cost $1.49 extra. El cheapo. Harrumph. The pluses, staff is super friendly and the seating is expansive. read more

I wish I would've took heed from the reviews. This location is NOTHING like the other locations. I'm so sad too because it's right across the street from my job. Found a hair in my food and when I tried to call, no answer. Utterly disappointed. read more

I go to this Panera often since it's close to my job. Always missing something or they get the order incorrect. Today I get two salads and pay for extra avocado. Neither came with even a piece of avocado!!!!!! You suck Panera!!! Get your stuff together. read more

Panera Bread - Salad Near Me - Jersey City, New Jersey

Hmm...so relaxing! Nothing can be better than a small cup of skinny hazelnut coffee after a Sunday morning workout! Coffee was self-served here so I can always control the amount of calorie intake. Wish they could bring down calories in other traditional coffees (like latte, cappuccino) as well... read more

Panera Bread - Salad Near Me - Jersey City, New Jersey

I like the addition of Panera to Newport mall's dining options, and the additional seating they've put outside of Panera. I'm usually a fan of the Bacon Turkey Bravo, and the same goes for this location. I uploaded a photo of what I saw when I opened up my chicken tortellini alfredo meal- the portion is really small for the price and kind of tasted like a microwaved meal. I also picked up a bowl of soup (without the bread bowl) one day when I was sick, and was shocked at how tiny the container was (I had to ask to make sure they didn't give me a cup by accident, and they said that was the correct size), for a soup that cost over $5. A redeeming quality however was that the bread they served with the soup was extremely soft, tasty and fresh- so I think they've got good quality bread at their bakery. So for now on I'll stick to Panera for the occasional sandwich or specialty bread. read more

Panera Bread - Chicken Tortellini Alfredo right after I opened it: $6.99 - Salad Near Me - Jersey City, New Jersey

I have dined in Panera so many times at different locations and this one is the most disappointing. I ordered online for the usual half-half meal, Fuji salad and a soup. When I got the package, the food was carelessly placed in the bag. The soft bread roll was thrown into the bag randomly without any paper wrappings. There was no spoon come with the soup. The salad dressing cubic was inside the salad box, and, it was only half filled. So was my salad! The half-half mean doesn't mean I got my salad box half! Had to go the food court in the mall to complete my dinner. Never plan to dine at this location again. read more

Always have an exceptional experience when I come here (which is probably once every 2-3 months). Food is always fresh, delicious, and the portions are (surprisingly) large! The staff are also very friendly & helpful (since I usually dine in)- one employee offered to take my tray/trash away when I was done my meal and just using the free wifi. Definitely one of the best Paneras I've been to! read more

Panera Bread - You Pick Two: French Onion Soup w/ sprouted whole wheat roll, and Strawberry Chicken Salad. Yum!! - Salad Near Me - Jersey City, New Jersey

I came in here with colleagues from the office on 7/10/18 I went there to place my order and the cashier (Jamie) was the rudest person I have ever encountered at this place, she over-charged me and when I asker why she answered "IF YOU WOULD HAVE BEEN SPECIFIC ABOUT WHAT YOU WANTED I WOULDN'T HAVE TO GO ALL THIS TROUBLE CALLING THE MANAGER TO CHANGE YOUR ORDER" with the nastiest attitude, and then they took so long I just said you know what I'll keep it I paid $31 and change for 2 pick two meaning two halves of sandwiches and two soups and when the food came the "sandwiches were empty, just bread with a slice of tomato and a leaf of spinach, needless to say I didn't eat it...I am not sure if they did something to the food, none of us are ever going back to that place read more

What a no-fuss Panera location. Been here many times and they always get my order accurate. Their customer service is decent and food quality is great! I have had Panera's chicken caesar salad at other locations, but for some reason this location makes it tastier (maybe they add a little more caesar dressing). The only reason I took off a star is because the foccacia bread i have had here wasn't as fresh as other locations. But that was just a minor difference. I'd recommend this place if you are in the mall, it's affordable yet healthier than most food-court options. read more

Third time something was missing from my order and i have to come back after I got home check before you leave this place!

Before, I have to drive to Hoboken just to eat. after they opened in newport mall, its much more convenient a bit because you can park right away even you pay and at the same time you can shop around after eating. Eversince, i always placed these order, the chix fontega & the cheddar brocolli. they're really good hot & fresh shoveling into your mouth, lol. read more

Poor customer service. I was ordering from a kiosk for the first time. Since I was not familiar with the process, I asked a question to one of the employees walking by. He gave me an attitude and did not even say anything. At least I would have like to hear, something like: "Let me get you someone who can help you" Is this asking too much ? read more

This Panera Bread location is by far one of the worst that I have ever been to. I work in the area so I always order for online pick up because I know how crazy it can get during lunch time. However, this location is understaffed and is 20-30 minutes late even for pick up orders that are ordered hours in advance. And if you want to complain to the manager? Good luck, because he doesn't care about his customers one bit. He is unprofessional and thinks the store should "discontinue online pick up orders" to solve the issue. Maybe if the location staffed more employees who actually cared about their jobs they may be more successful. Stay away if you want to enjoy your lunch hour. read more

Always love Panera though it's pricey but i never complain about it, but Jersey City/newport mall branch is bad. Bought whole bowl of chicken noodle soup and all i got is bowl of broth and a noodle !!!! Ordered a to go of steak and arugula, i got a cold steak & arugula & cheese & the steak is rare, u can literally see & feel the cold red juice of the steak. i mean when u order cheese steak to go, u expect that u can still eat in the next 10 mins?!!! read more

Panera Bread - Salad Near Me - Jersey City, New Jersey

Went back yesterday (1/9/2017) and was ALARMED to see that when paying via credit or debit card, the screen now prompt you for a tip! WTF?! A tip? For who? The cashier who just took your order?! From what I'm hearing, it's at ALL locations now. Ludicrous! read more

I love the steak and egg sandwich on an everything bagel, I come here just for that. The atmosphere is very calm and inviting, friendly cashiers too. read more

I like the food at Panera's, unfortunately this place has a very bad habit of getting your order messed up. Specially if you are getting things to go. It happens way to often, I'm not sure why. I've complained to Panera about it. Maybe when they start getting things right I will update my review. read more

First of all, who runs out of avocado during peak lunch time? Half of their salad and sandwich menu has avocado as the ingredient. And second of all, Panera Bread Corporate...PLEASE TRAIN MANAGERS AND ENSURE THEY KNOW HOW TO PROPERLY TREAT THEIR CUSTOMERS BECAUSE HER ATTITUDE AND DEMEANOR IS LOUSY. Here is my experience. I ordered Pick 2 for Rapid Pickup - The Chili Lime Chicken Avocado Salad (paid extra for extra avocado) and the Summer Corn Chowder. I went to pick up and saw that "See Manager" note on my receipt. The manager told me (with a slight attitude) that they're out of avocado since 2 hours ago (REALLY?!?!!) and that some customers would get a message. Well, THIS customer did not get a message and paid extra for it. Since it's not exactly the salad that I paid for, I asked if I can get another salad. The manager begrudgingly said "Ok". I looked at the menu and literally, almost everything had avocado in it - and to me, it's just not the same without it. So I went back to the manager and told her I just want a refund. Again, she has a slight attitude and just an overall unpleasant demeanor. Started punching in some things on the register and gave me the refund. I should've said something about refunding me the extra 75 cents that I paid for the extra avocado...because she didn't include it in my refund. But after such an awful experience, I don't even want to go back there to "bother" the manager. I hope Panera Customer Service or Corporate is reading this because it would such a shame to have one location ruin the reputation of a good restaurant brand. PS. The apple that came with my meal is pure garbage - it's rotten!!!! There needs to be better quality control of the food. After all, Panera Bread is a restaurant that markets itself as healthy fresh food, is it not? read more

Well needless to say I've been waiting for this day! Located in the first floor next to the footlocker, across the Vans store and if you enter through the light rail entrance, at your very first left past the juice bar. I've unfortunately had to settle for Cosi to avoid the drive to the Hoboken Panera and now located in Newport Mall I no longer need to worry about that. I've always been a fam of their broccoli and cheese soup, as well as their soup and half sandwich combos. I believe you might also have the option soon to order online and pick up but in the meantime try their turkey artichoke, smokehouse turkey, bread and definitely broccoli and cheese soup! This is the only location in Jersey City and I believe will be here for a while. Decor looks typical Panera franchise, warm and cozy and although not as huge as their other locations due to mall space, you'll be mainly picking up to go from here, enjoy and see you soon! read more

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Service is very slow, food is passable and the manager told me they literally rip off the baguettes to add them as side dishes to meal -- since when is it acceptable to add what looks like a half eaten piece of bread to a meal? Do staff members use gloves?Worst experience of any Panera - when I complained the manager was unapologetic. To top it off the inside seating area is quite dirty. read more

Service is horrible! Visiting form ny this is worst experience ever. Order took forever, when it arrived it was wrong twice. First and last time here read more

Waited 15mins for a sandwich that wasnt even what I ordered.My sandwich looks like it was slapped together by a person with Parkinson's disease. Now i know where Not to go for breakfast read more

I just had the most delicious breakfast sandwich here. Over easy egg, ham, and cheese on pressed ciabatta. I will be eating it again...soon.Also, Ahmed who makes breakfast is nice with all customers, we love him cause always he takes care for all customers, best employee in Panerabread jersey city read more

Don't come here on the weekend. Your order will take over 20 minutes and you'll be lucky if it is correct. The food is typical fast casual so it's not amazing but far from terrible. The fact that this location is at the mall is super convenient but that also means the service leaves a lot to be desired because they know they'll have clientele regardless. Comfortable seating, free ice water, & their rewards program via mobile app is worth it. For better or worse, this storefront is way better than the one in Hoboken. read more

I had to change my 6 month old crying son and the employees refused to let me use their restroom to change him. They insisted I buy something or other wise go somewhere else. I understand them not wanting to let random people use their restroom but some exceptions should be made when they see someone who actually needs to use it. It's called common courtesy. read more

My first time here so its really hard to judge them but last nights visit was a bit on the ehh side. The girl behind the counter did not ask me for my rewards card, nor what side I wanted with my meal. She pretty was much was done with my order before I even gave it. There was a little bit of wait, which I'm ok with. It did seem to be a little busy. I guess I would come here if I was ever at the mall but not because I really want to. read more

My take out order was wrong...the goddess salad was missing chicken and I asked for no bacon....so I got charged $7+ for a bunch of lettuce and a hard boiled egg. When I called panera to complain they would not refund me the salad. Horrible customer service! read more

the Food is your normal Panera food(mostly good). But the guy at the counter that gives you your order was really rude to me. Went on to give 5-6 other people their order even though my order was on the counter and the buzzer was going off. Everyone around was looking at me and wondering the same that why he wouldn't give me my food. He stopped to do online orders and talk to his employees before giving me mine. Never had a bad experience before. Sorry but the new guy sucks. I just was wanna pickup my order, not sure how i had a bad experience in that little interaction but i did. read more

Great sandwich and soup from the time I visited here. The "you pick two" deal is a good amount of food to fill you up, with your choice of soup, salad, sandwiches, or pasta. I had the bacon turkey bravo sandwich and the broccoli cheddar soup, with chips. All were excellent. I was surprised to be handed one of those buzzers despite ordering to eat in, but this appeared to be normal in this location (the first I've seen at any of their locations). Maybe I'm just spoiled, but I'm used to my order being carried out to me when I'm eating at Panera Bread. :) read more

Yes, I went opening day. The pick-up line was crazy long, but the service was excellent and the food was very fresh. Without a doubt the freshest Panera salad and sandwich I've ever had. So happy to finally have something good to eat in Newport! This is of course subject to change as time goes on, but yay Panera! read more

Update as promised. Raul called me as we were heading back to PA the next day stating he got my $ entered back into my account, unfortunately for Raul whomever he spoke with lied because $never was seen. I proceeded to email 2 different people thru the Panera home office website and I was sent a $12 Ecard. read more

Let me start by saying the service at this panera was fine, the cashier was friendly and quick. But, the food. Oh boy was it the worst panera I've ever had. I always get the same thing, Sierra turkey and broccoli cheddar. The bread for the sandwich was stale and the soup was watery with huge chunks of broccoli. Now not sure if they just changed the recipe on the soup, but I've never seen such big chunks in my panera soup before. I was so disappointed. read more