We ordered delivery from kiezer station location. When it arrived our cookies were not in the bag. I called the location and talked with the manager and he was very apologetic and offered for us to come to the store, when I explained why we couldn't come to store he apologized again and gave us a refund. He went above and beyond in my opinion. We enjoyed the rest of our lunch and will order again. Thank you soo much! read more

We went there on a Saturday for lunch. The food was as ordered. Very fresh and tasty. As other diners complained this location could be more cleanly. read more

Bacon and four cheese souffles... kitchen sink cookie cheddar cheese broccoli soup... creme brulee latte... with baguette... the owner operators are very nice... and the staff here is very fast and efficient delivering your wants and needs... read more

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We were there for dinner at about 5. they were out of ingredients for a popular salad. garbage and dishes were piled up. the woman's restroom had an overflowing garbage can and no towels in the dispenser just a roll on a shelf. p read more

Well, let's just say it's a good thing I wasn't on my lunch hour and having to rush back to work. The service was incredibly slow. And this was at 2 PM on a Tuesday so not lunch hour or rush-hour. And the guy at the cash register was not especially friendly or helpful. Pretty disappointing. To be honest, we joined for the sip club, but came in to get lunch and I don't know that we'll do that again. Maybe just stick with the free drinks. It ended up being $15 with half a sandwich, a cup of soup and an apple. It was OK but definitely not worth it $15. Could've went to Olive Garden for all you can eat soup salad and breadsticks for $11.99 If I hadn't had the free drink, it would've been 20 bucks. Definitely NOT worth it. read more

Wow, Panera, you really outdid yourself this time. I ordered the bacon mac n cheese -- keyword bacon -- and guess what? Not a single shred of bacon in sight. But of course, you still charged me for it like I was out here paying for invisible toppings. Do you guys just yell "bacon" at the bowl before handing it out and call it a day? For the price I paid, I expect more than a sad cup of noodles swimming in cheese with ZERO bacon. Either fix your attention to detail or stop putting "bacon" in the name, because this was straight-up false advertising and a total waste of money. read more

They got the order wrong so many times!! Out of 6 orders they only got the Mac n cheese correct. Ordered pick two- sandwich and strawberry poppyseed salad. The salad had pineapples. They didn't say there's no strawberries. They forgot to give two bread bowl soups. Who is doing quality control?!? I do not recommend this place read more

Went and ordered a chicken BLT and chocolate chip cookie at the drive thru. Incredibly slow service so I checked the bag - no cookie. Window person apologized, but it wasn't on the order. I asked for the receipt - sure enough, not charged for a cookie. Fine, bye. Got to where I was eating, no bacon on the sandwich! Not fine. Next time I treat myself to lunch out, it won't be there. read more

Just wow. The food was inedible. I ordered the avocado toast and it was absolutely disgusting. The tomatoes had no flavor at all and the avocados had an incredibly rubbery texture and didn't even taste like real food. I also opened the box and this is how it was prepared. Good grief. read more

Panera Bread - Garden Avo - Sandwiches Near Me - Keizer, Oregon

Don't bother here , no one was in restaurant as I was suspicious but starving. Three dudes working were completely out of it, not sure who was working or hanging out, order took forever to make plus it was wrong , one guy was supposed to make smoothie but was too busy wondering around, with little to no mgmt you wonder how lack everything else is . read more

Worst Panera ever! Worst quality food we sat in the drive up for 23 minutes and it's still not served yet. If you see this place from the highway, go the opposite way it is not worth your time or effort. Panera is not what it used to be! read more

Hear me out on this. It's almost like not only is your customer service extremely poor, and your food quality extremely poor. But it's so poor that Panera in Keizer has made sure, that no matter how you go about complaining. About $30 worth of food you purchased. They will make sure to treat all complaints as if you were out of line. And you are in the wrong. Don't worry everyone you too can experience this. Just stop on by Panera in Keizer. And make sure if your soup is from the day before so watered down you question it. That not only will the manager tell you "For your reference, it's not watered down, it's from the day before" only AFTER you hear what she tells the other employee and call her out on it. But when you tell them you want a refund and ask when will the money be back on my card. She says it should be on there now, and you say it isn't. She says "that's not my problem" and walks away. No apologies not one ounce of respect. You wasted my money and my time. Then when you ask the employee what the name of that manager is. The employee tells you she can't give that information out. Because why would the manager wear a nametag. And when you the customer has absolutely had enough. And decided to say that they are awful people. Faith tells you she will pray for you. You KNOW a place has the worst customer service imaginable when the manager does NOT wear a name tag and the employee CANNOT give you her name. So listen if you want the full blown Karen experience as a customer given to you by an establishment. This is the place to go! This is for Faith the employee and the "no name" manager. People like you are the reason God doesn't talk to us anymore. I have been praying for you both. And this world since there are people like you two in it. read more

I have now went here three times over the last month and a half, and every time they have been out of salad mixes of all kinds. When I go to Panera, I look forward to a you pick two with the chicken Caesar salad and a macaroni and cheese. It's just not complete without the salad so I leave disappointed with no food in hand every time. I wish I could say better things. read more

Service was AWFUL. Asked for rangoons and lil guy(who I'm assuming was the manager because he was wearing a black shirt and had some glasses on) said there wasn't any and didn't wanna make more (keep in mind it was 10 and they close at 11:30) read more

I was patiently waiting for my second order when I receive rude customer service by management. I just ask a simple question. Won't come back here read more

As a grub hub driver, I received an order for Panera bread at keizer station. I took approximately 10 minutes to get there, I'm going to arrived. There was no one in the store. Someone really came out a couple minutes later. Apparently they didn't even know the order was there and I had to wait.. worst customer service ever read more

Missing my whole sandwich I paid for and took 15 minutes to give me chips soup and Mac and cheese

Every table was dirty!! We asked for one table to be cleaned. She did not look happy!! The workers were coughing. We left before ordering.

seriously the worst panera i have ever been to. it takes them atleast 20 minutes each time im in the drive through. it is absolutely ridiculous. no matter what time of day. i am normally going through at like 3 pm... there is always so many people in there and literally everyone seems to just be talking read more

As a loyal Panera customer since 2002, I have no desire to write this but I cannot sit ideally by any longer. What used to be fresh, home made food, has turned to processed microwaved crap. The soup comes in bags. The Mac n Cheese also plastic bags, opened up, placed in serving cups, and microwaved. Tried their piss poor attempt at a chicken sandwich today. Microwaved, preformed chicken patty made to look like it had been cooked there. Bland. Dry. So gross. It's sad when McDonalds out cooks you. This will be our last visit. I cannot believe this once proud franchise has reduced itself to this. STAY AWAY read more

I usually don't rate fast food but this one we'll, stood out The ingredients were fresh, but the pizza flatbread had been pre made possibly frozen and had sat a while as the sauce had soaked into the thin crust, it was barely warmed I also had a chicken sandwich' "spicy" was really just chicken bread and a vinegar pepper sauce with maybe pickles or something in the sauce, no lettuce no tomato just lacking all together The service was interesting not bad, but she had no idea what an espresso is and was lost but I did get one and it was good All total was $28 plus a tip leaving me feeling like I should have eaten somewhere other than fast food but it was raining... so I lazy'd out and paid for it read more

Nice place and nice people. I didn't use the bathroom but it appeared clean. Absurdly overpriced. A 5 oz half sandwich for over $8. The soup was good, but again, absurdly overpriced. I could commiserate that the destruction of fast food is because of the rise in the minimum wage, but for $7.50 I can buy a double burger at Five Guys or Nancy's both with three times the lettuce, onions, and tomatoes--not to mention protein. For another buck I can get a Garg which is the king of all sandwiches. Still, it's a great environment for meeting and having conversations, so that might be what is included in the price. I probably shouldn't harp on price, but I guess that's my review of the place. Nice and overpriced for Salem. read more

Panera Bread - Mostly bread - Sandwiches Near Me - Keizer, Oregon

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Placed an order online for a sandwich and a salad. Order wasn't ready 20 minutes after I ordered online and it said 10. Got home and the salad was wrong. Drive back to the store to have the salad fixed to only be told they are out of one of the items for the salad. Notice that workers in the back are wearing AirPods while the manager is back there, so that could explain why there's order issues. Get back home, unwrap the sandwich and there's plastic inside the sandwich. I call to talk to a manager and am told that the manager is busy, refused to give me the managers full name, all she told me was Stephanie, and the name of the person I was talking to. I've seen people talking about this store and just had everything verified. Worst customer service I've gotten in my entire life. read more

Panera Bread - Plastic in my sandwich. - Sandwiches Near Me - Keizer, Oregon

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We were traveling back from Central Or and ready to get out of the car for lunch. This was not what I've typically experienced at Panera. Indoor dinning was closed; one could only call or order on line or drive . Sign on door reported the were closing at 5 this day 10/31. I ordered sandwich without tomato yet it had tomato on it, so side pickle. The staff who brought the food out said how much they didn't cate when I apologized for leaving my mask on the outdoor table , going into how she was raised and care less about masks .... And on . I'm afraid I'll avid this location in the future. read more

I used to love the Panera that I live next to in Poway, CA. I would go to them 2 to 3 times a week. They remembered my face they got my order right and that was the only Panera and the last five or six years that ever took an accurate order. That was 5+ years ago, before the oabdemic. 14 months ago I moved to the Pacific Northwest, and I've been to this Panera twice since moving. The first time was last year and there was something wrong with the order so I knew better to not to use the drivethru. I planned to walk in and double check the order before I would leave. I don't have a complicated order. It was bacon, egg, and cheese and asiago bread. I ordered a drip coffee. I went over to the pick up desk waiting for my order. There is a screen that had my name up and I sat. I noticed that there were several orders that were popping ahead of mine and being fulfilled. I assumed that those orders were for the drive-through. The entire place wasn't busy. There was a large table with old men. I assume we're on Bible study. Their food had been eaten and their coffee was mostly drank. There was another person at a table whose food had been eaten. There was no other people present, so they might've all been to go orders. I don't know. I spent 20 minutes waiting and realized I was gambling with being late for work. At the point where 25 minutes went by my order still has not been called out and there were two other people waiting for their order. I listened to the conversation with all the people that were working. The manager was helping making orders and one of the newer people was talking about how an order was wrong and she just fixed it and her quotation was "I wasn't going to argue with them" like she deserved an attaboy for doing a basic part of her job. From my personal experience every panera I have been to in the last 5 years the orders were wrong,my friends also have this problem. I thought it was a weird flex. By 30 minutes and I decided it was time to get a refund because I was certainly going to be late for work. I went to the front desk and I said I would like to cancel my order and receive a refund. The woman at the cashiers desk yelled to cancel the order. The manager looked at me and said it could be ready in a few minutes. I declined, 1) I have all ready been waiting over a half an hour for fast food, 2) the order she yelled was the wrong order anyways. The manager threw the cashier the keys and told her to issue a refund. The cashier apologetically said she was new and didn't know how to do this. She was in a very loud back-and-forth with instructions on how to issue the refund. She was getting more flustered. This was taking more time and I was going to be even more late from work. A team leader, the person that initially rang my order, came over to help while the other woman that was getting more anxious. I spent $12 on fast food. They gave me 6 1/2 dollars back so 4 1/2 to five dollars was used on drip coffee. I don't think the coffee is good enough to charge that that much. It's not a Starbucks specialty drink. Panera is fast food. This is neither fast and it's expensive. I think this will be my last trip to Panera. read more

I ordered via drive-thru ( 2 cinnamon crunch bagels, toasted, with cream cheese) and was not given my total, simply a verification of my order. When I got to the window to pay I was surprised that my total was a tad bit more than I expected ($6.78). This strange price aside, I was told that they only had one left, even after I asked when I ordered if there were any left and ordered 2. They proceeded to take 10+ minutes burning my bagels and leaving weird napkin residue stuck to the bottom. And I'm terms of the cost, the 1.75oz of cream cheese, priced at $1.80 is more than the bagel, $1.59, itself...which is very confusing. Starbucks sells the same amount for 75 cents, but now I know not to order a single serving of cream cheese, but rather an entirely other bagel, because it's practically the same price. All in all, I recommend not wasting your money on their cream cheese, as you can get an entire 8oz container of Philadelphia cream cheese for about the same price. The time I wasted in line, not only for my own order, but for the 3+ cars awaiting behind me, alongside the burnt bagels, overpriced cream cheese, and about 20 minutes of wait time total-- well, I'm unsatisfied to say the least. read more

Panera Bread - Cinnamon Crunch Bagel - Sandwiches Near Me - Keizer, Oregon

This Panera looks nice and has all the makings of a decent Panera Bread but there are a few things missing. The staff are decent but not pleasant. I usually only comment about staff when they're either awesome or terrible. But when several people commented in line on the same thing I knew it wasn't just me. It was weird. Not bad, just...meh. I placed an order and it took a while. Felt like twenty minutes but probably closer to fifteen. Which is still a long time considering three weren't many people in the restaurant or the drive through at the time. I ordered a bacon egg and cheese on brioche with the egg over hard. The sandwich came back with a very runny egg. Bit into it almost barfed. Had to drive back and return it, which was another inconvenience. Probably won't visit this location again. If I do, I'll keep it safe and order a pastry and black coffee! read more

This is the worst pa era I have ever been to. They do. It heat the food up all the way always get cold chicken when I order a hot sandwich. The other day I was in here was waited 15min for food at the drive thru window then upon receiving my food I ordered a whole baguette and it was ripped into pieces and thrown in the bag along with the utensils, napkins and food. I immediately called in and spoke to the manager I believe her name was something Rae she hung up as I was talk to her, your typical white trash and was treated very badly probably because I'm not white , I was then told this is how they do it, mind you at every other Panera I go to they package my baguette separately. I will never return to this location. Stay away from here. It has nothing to do about how much more bread they gave me it is about the experience you receive. I will stick to the Panera on commercial. People it is worth the drive to commercial. Stay away from Keizer station Panera read more

Panera Bread - Baguette thrown in the bag- for real during a pandemic - Sandwiches Near Me - Keizer, Oregon

We are on our way to Portland to attend a grandchild's basketball game. Using my husband's handy dandy Panera app we order two sausage and scramble egg breakfast sandwiches. Get on the road, open up our sandwiches - one no sausage the other has bacon. They screwed up another order 6 months ago, so it has taken me some time to stop there. I call them to point out the error and get "I am sorry". I am calling the manager tomorrow. It is just plain bad service read more

Frequented this Panera while traveling for work. Workers can be pretty rude. I got a grilled cheese with the side soup. Grilled cheese bread was burnt and the cheese was not even melted: these are young workers just tying to get by I get it, but rude and lack to correctly make an edible grilled cheese that is already over priced for Panera? No just no. read more

Nothing I hate to see more than employees being criticized in front of patrons. Critique delivery of the lemonade for refill in private. Compliment employees in public. read more

Eager to stop for a breakfast pastry and coffee, and breakfast wrap for spouse. These poor 2 employees need assistance. Between handling drive through orders, baking items or preparing orders , more staff should be hired. Had to wait nearly 30 minutes for the breakfast wrap. The individual order alarm wasn't working. Finally walked up to see the item sitting and cold. Coffee is always good, but service here is below average for Panera. read more

Got delivery and they took precautions to not come in contact and were not within 6 for when I answered the door. Thank you for being very considerate during these times. Take care out there! Shout out to the delivery squads worldwide! #covid19 #thankyoufrontline read more

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Jeffrey is just the best! Awesome food. Quick, and best customer service! Thanks morning crew

Well let's start off with 4 staff members at one register (arguing at each other). A line out the door. Three cooks. Not once did the waite staff speak with any customer to explain why things were running so slow (a quick explanation goes a long way). Out of the 3 tablets to order only 1 worked. It still took 25 minutes to get called to the server window. Now on to the actual order. 2 items were missing. When I went up to the window to explain this. She wouldn't even look at me. When I finally got the attention of the cook staff. I explain that we didn't get a few items (bread and soup). She grabbed a baget and ripped a peice off and tossed it onto the counter as she walked away. As I recall the servers used to bring the food to your table. That's why they have servers and the buzzers. This restaurant has gotten horrible over the past 3 years. Lastly no lids, straws, and dirty tables.... read more

I used to love coming to this Panera location but it's not been great the last few times! I understand they are understaffed but the workers that are there seem to be careless and work very slowly. Today I was in the drive thru for a long time for only a half sandwich and a half salad. My salad was good but my sandwich definitely was not. Ordered the Turkey Bacon BLT and all that was out on it was a ton of lettuce and two slices of tomato, no bacon or turkey! How do you forget the main part of the sandwich? Way better locations that I will go to instead. read more

Meet a few friends here for coffee several days a week. However, this Panera seems to shut down often due to "system malfunctions." Not the cleanest Panera I have been in. Staff yell a lot. Not sure what that is all about. We all have coffee subscriptions and keep coming back. Food is usually good. read more

First time trying Panera Bread and we decided to use the drive thru. Ordering was easy, disappointed that they ran out of bread for their flatbreads so we didn't get to try that. There were about 3 cars in front of us and they seemed to have received their food pretty quickly, we must've waited at least 10 minutes! I can't remember everything we ordered but it was decent just not a lot of filling (according to my husband, the other few locations he has gone to it was much better than this one). One sandwich that I do want to mention is the grilled cheese sandwich which my 9 ye old daughter ordered. She took one bite and says "mommy, there's paper in here", so I told her to open her sandwich up and take it out (thinking it was a small piece)...well it was an entire piece of paper! Looks like it's the papers that separate the cheese. I do not plan on going back to this location because of their carelessness. read more

Panera Bread - Whole piece of paper in my daughters grilled cheese sandwich - Sandwiches Near Me - Keizer, Oregon

really lacking in customer care and service. Even with a pre-order for an event, they didn't have certain items upon pick up and offered little in accommodation. very disappointed. read more

Never going to Panera in Oregon again. This is the second time I have ordered and had to wait 50+ minutes for my food. This time it was in the drive thru so I couldn't leave or ask for a refund. They blame it on being understaffed each time, but I saw the manager texting on his cell phone, 3 employees walking around looking busy, and only 2 on food prep. I like the food, but they need to work on prioritizing orders. Two half salads and half sandwiches shouldn't take this long to make. read more