I don't understand why I get the wrong sandwich so frequently from a sandwich establishment. And I don't mean just "I got tomatoes when I ask for no tomatoes" (which happens too), I mean "I ordered a chicken salad sandwich on my lunch break, drove back to work, and realized Panera gave me a tuna salad sandwich and now I'm screwed". The phone number and app makes it impossible to rectify the issue. There have been so many times I have to throw out my money and not have lunch because of Panera. I stopped purchasing Panera for a long time because of this reason, I tried to give them another shot and it's just a waste of money. read more

Panera Bread - Wrong sandwich with order - Sandwiches Near Me - Mentor, Ohio

I waited 35 minutes for 2 sandwiches and a salad. When my order was ready (according to the app) I pulled into the drive through and the associate told me the bread wasn't available. So I picked another bread and waited another 10 minutes. read more

i'm not one to leave negative reviews but this is the second time i've had a little gray squiggly hair in my salad. and just a tip, order at the kiosk instead of ordering with a worker, they'll up charge you and add protein to your items without asking read more

Just got out of the hospital, mom wants to do something nice and deliver Panera to me. They deliver two items, none of the six that were ordered. The receipt says quality is important and to let a manager know of it was wrong. I call the store and they tell me I'm wrong because they have to weight it. I used to cater large ticket items from Panera until today. read more

Had the Harvest Medley Salad without chicken. It is a very tasty salad with a ton of flavors, mandarin oranges, feta, crunchy beets, pumpkin seeds, cranberries, pecans on arugula. it all went well together...love it. read more

The bread they bake for the morning, when most people come in, is made overnight, left sitting for probably 6 hours to get as hard as the bottom of your shoe, before they serve it. No fresh bread in sight. Lazy corporate business practices, don't forget you pay an arm and a leg for a handful of noodles and a chunk of grain. And then have to wait 15 minutes for it too. read more

Let's be clear about this. I eat eggs all day. I might have sausage for lunch. When you have breakfast items advertised and you have nothing on your signs saying you stopped serving breakfast at any particular time then you should post that prior to me waiting in line to get up to the register to be told: prepare to be disappointed. It's totally nonsensical and arbitrary to not have a customer order what they want. I want eggs at 11:05 a.m. . I want sausage at 11:05 a.m. just because the clock is ticked by 5 minutes past your nonsensical I decided to stop making eggs time doesn't mean you can't make the customer happy and make him some eggs. No worries though. So instead of spending $25 they get nothing and they can choke on it. It doesn't make any sense why you simply cannot crack an egg and heat up sausage just as easily as you can heat up turkey and melt cheese. read more

We ordered some food and when she went to get or pastries the machine just kept going up it was $52 then it was 68 and then 72 They were stuck on stupid read more

Lord do NOT eat at this particular Panera Bread. I got lunch and a drink. The drink was their Black Tea from a dispenser fountain. I drank my first glass of tea and when I went back for a refill I noticed something was not right. I looked in the top of the dispenser and there was green mold floating on the top of the machine. I notified someone and they came over and immediately removed it and cleaned it and replaced the product. My problem is with Jodi the so called manager, I called her to notify them of the problem. She informed me that it was not mold but bubbles, YA that's right she said they were bubbles. When was the last time anyone has seen chunky GREEN bubble floating in a drink?????? Within 2 hours of this incident I had serious intestinal distress, I will spare you the details. read more

My husband and I frequent the Penera in Willoughby, but decided to check out the newly built one on 7373 Mentor Ave in Mentor. I ordered the pick two flatbread pizza and green goddess salad. The waitress was very friendly. When I got my salad the first thing I noticed was the bacon, it was right out the pack, and it laid on my salad, the fat from the bacon was cold and white and thick. One of the girls responded to me that's how it's done. I explained this is the only salad I get from Penera and that is not true and to just give me a refund. The quality in Penera's food is declining. Also where is the carpet, most have some carpeted area and study space. The atmosphere at this location is stark, like they don't want you to hang around at all... read more

This company should be ashamed of themselves for gouging. We have ordered their Large soup for years at the price of around $12.59... Today we came in and ordered the Large soup to go and it was $22.00 !!!! I don't need a lesson about inflation, I would totally understand if the soup went up in price 3 or 4 bucks. How in the heck do they justify raising the price $10 ???? This is 100% ABSOLUTELY TAKING ADVANTAGE OF CUSTOMERS....... read more

I wish I could give this a zero star review. Only ONE kiosk was open to take orders, sat in the drive though for 5 minutes with no communication with ANY employees, and the desk was even closed to take orders. This is probably the WORST service I have ever gotten in a Panera. These employees need to be trained better, or they need to go get lessons on how to SPEAK TO HUMANS. Why do I have to take my own freaking order. AND THEN I AM EXPECTED TO TIP! Hell no. They were so slow I couldn't even get my food. Ridiculous. As somebody who works in customer service, I am embarrassed. The employees were not attentive whatsoever. I am disappointed, unsatisfied, embarrassed, AND HUNGRY. Do better. read more

Place is nice and clean staff are very nice, good was good just always missing items, what's the point of using a Kiosk to order food when they mess it up! The food is still really good just getting tired of going if the food keeps getting messed up. read more

The food was reasonable, the store was dirty however including the bathrooms and the staff is pretty much unfriendly. Like literally this place needs a deep clean! read more

Panera Bread - Strawberry Poppyseed Salad - Sandwiches Near Me - Mentor, Ohio

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Can only order through a kiosk. Confusing at times. No one to help or answer questions. Stood at counter and was ignored. Much better service at other mentor location. read more

I've been going to one or another Panera bread for the last 10 years. I've found them to be convenient, high quality and pretty reasonable with quick service, that was until they decided to improve, or so, they thought their services. They closed down the old Panera for pretty much a year or so at Points East Plaza in Mentor to build a separate building and a drive-through. My friend and I decided to stop in there yesterday for a quick lunch, and ended up waiting for our food for a half hour. When we walked in, we had our choice of using the computers to place our order or go to the counter and I guess to do the drive-through, which we opted out of. Looking back we should've picked that because it seemed like people are getting their food a lot faster that way. We placed an order with a very unfriendly woman who was not helpful at all. She had an attitude and made os both feel like we were really bothering her just by being there. That should've been our first clue. Believe me, it's not like we ordered something very fancy. I ordered a half of a ham sandwich and a side salad. It's not one specific price anymore now when you order two halves, it's whatever each item costs, so now they can't give you a price until they see which two you pick. Then we waited and waited and waited. There were two ladies that were sitting at the table and we asked them how long they had been waiting and they said quite a long time and after about 20 minutes they finally gave her a coffee drink and then another five minutes later they give them their food. They didn't look any happier than we were, then the guests started to pile up waiting for their food. Now mind you, this is after 2 o'clock in the afternoon. My guess is when you try and do too many convenience things for your clients you're not going to do anything well. They're making food for people going through the drive-through as well as taking orders from the computers and then they're taking orders from the front counter. It's totally unacceptable to go into a Panera and have to wait a half hour for your food. I think from now on I'm gonna go across the street to Zoup because they have salads, soups and sandwiches and they're always quick and delicious. I'm pretty much done with Panera. read more

Good food, but super expensive. And to get delivery is RIDICULOUS. Work is less than a mile away and last time I tried to get delivery they wanted to charge $4.99-none of which went to the driver of course. I will always love their green tea, but will go to Willoughby or Mayfield instead where it is less crowded and cleaner. read more

Bad service! Too long a wait for fresh coffee Also, too long a wait for someone to come for the cashier ready to order.

Ordered two bagels toasted with cream cheese.Payed then sat 15 minutes to hear they turned oven off?Toasters were not working?Then oh I forgot your bagels?Wth ? read more

Went to Panera's for dinner at the store by Kohl's in Mentor. The food was ok, but the restaurant was very dirty. Being that they weren't very busy I would have thought the manager would have the employees cleaning the place up. read more

In the time of Covid, don't bother coming to this Panera. It is filthy dirty. Not only do you have to clean and bus your own table but there is no sanitizer available, the bathrooms were dirty. And the whole place felt like a mess. The coffee was cold, the Coke machine was out of carbonation,. I will not be returning to this location. And I hope they are sited by the health department!!! read more

Panera has gotten fairly expensive overall, but the food is usually pretty good. However, this location has messed up my last three to go orders, so that is getting pretty annoying. Also a bit stingy with the portion sizes. I'm hoping this location improves because I was a pretty big fan of the franchise... read more

I love Panera. I just moved to Ohio and was excited to go to my local Panera. From walking in no one greeted me...although there was employees behind the counter. Majority of the tables were dirty and stayed that way during my time there. I decided to try the new "The Spicy Take Chicken Sandwich" and asked if I could add avocado which they said yes to. I was not given a pager while I waited even though they had them there...my name was never called on. So when I picked up my food it was cold. Microwave was dirty. & I was missing the avocado which I came back for and the gentleman apologized that he couldn't add it but I could have it on the side. Which was fine but don't forget to give the guest what they ordered for. There is too much staff to not have this place clean and running like a real "Panera" read more

Always held this place to high standards based on their reputation, but was so disappointed in my lunch. Ordered the soup and half sandwich. Soup was French Onion - first taste was out of a can. It had four cubes of bread and some inconspicuous traces of cheese under the broth. Half sandwich was the steak and white cheddar ... I was disgusted. I'm not the type to make a scene by returning it (let alone for a half sandwich), so I just threw it out. It was a microwaved piece of cheap meat that was so fatty and tough I couldn't get s full bite of bread, steak and cheese. Worse sandwich I've ever tasted. For $10 for a cup of soup and half a sandwich - not worth it at all. read more

NOT a fan. Not only this location, but any of them. The first location I was at was in another state, and the food was disgusting and overpriced; I got a ham and cheese sandwich and what I received was a single piece of ham on a bun. This place is in another state, so thought was it would be different.... NOPE. The crumbs on the floor, under a table is one thing, but the crumbs on the floor against the wall and the dust shows they do not clean. It's also February and the A/C is on, this is OHIO. This place is gross and there are people in here, I guess the name Panera is bigger than health. Gross. read more

Lukewarm Mac and no bread, I've had really good experiences here before but recently it hasn't been up to par. :(

Have been a frequent customer of this location and though the food is the same as other locations, the cleanliness and actions of the staff are definitely lacking. Used the online ordering today and rapid pickup feature, but when I arrive to grab my order - it sat alone on a dirty shelf and the side of bread laying on top of the bag not covered/wrapped. To me this is a tad bit unsanitary and a lazy move by the staff. #Getwiththeprogram read more

Walked in ordered Bowl Broc. Chedder, half sandwich Bacon Turkey Bravo and a Frontega Chicken. Get my receipt, 3 items, all priced $7.19. Makes no sense; Examining closely, it appears they only ordered half Frontega and priced and priced the Bowl of soup and half sandwich individually, instead of as a "You pick Two". Unfortunately a steady stream of customers came in right after me and I waited patiently for the cahier to have a moment. Finally, she had a moment, handed her my receipt and asked her exactly what I ordered. It was two half sandwiches and a Bowl of soup. I told her I had ordered a Full frontega and I should have had the "You Pick Two Price". She said I did not ask for the "you Pick Two" thus, it was priced individually; did I wish to speak to her manager. "Yes Please" I said. Manager came over; said the same thing; can not give me the better price because I didn't ask for it. That is Panera Policy. I told them that any other fast food restaurant would give you their best price if the order qualified for it. The Manager said Paneras' policy is you have to ask for the best price!! This is how Panera values their customers. Take as much advantage as possible and charge the maximum price possible. According to Paneras' website, they "aim to provide every guest with a warm and welcoming and personalized experience." Oh yes, They'll provide a ""personalized" experience where Paneras' sole object is to cheat you at every opportunity. No apology for the missing half Frontega Chicken. At least, that is Human error, NOT PANERA GREED!!!! read more

Highly do not recommended this Panera location. They are extremely rude and unprofessional. The workers are unsanitary and have messed up multiple orders of mine. Disappointed with the lack of respect shown. read more

Walked in and walked right back out. Normally is ok. This time we watched a girl drop all the cups onto the dirty floor and proceed to pick them up and put them back to be used. Told the manager that was gross and she seemed to not care much about that fact. Disgusting. What else have you dropped and put back? I won't ever be coming back to this location. Just disgusting. read more

I think the Panera down the road on Route 306 is better. It's bigger and cleaner. I went in on Saturday for a Chocolate Chip bagel, the lines were long and they didn't have any chocolate chip bagels less. I settled with a pumpkin bagel, overly the bagel was good. I just wish it was cut better. It was cut so thin part of my bagel was ripped off. The restaurant needs to be cleaner. read more

Food was fresh as usual, turkey bacon bravo sandwich was good. French onion soup was on point. Always fast always good!

We often order to-go from this establishment and not ONE time in the past two months have they gotten our order correct. Consistently not providing dressing and omitting multiple ingredients from the salads. The mac'n'cheese my kids love, but the bowls are usually half full. Staff repeatedly apologizes but issues remain. We will be frequenting other local establishments over this one moving forward. read more

Been in several times since reopening in late afternoon. Staff very disconnected and not very engaged in what's going on. Coffee's all 2-3 hours old. Used to be a favorite spot. Somebody's got their eye off the ball. read more

I love Panera food. I really do. But they royally screwed up. My husband and I came to eat there on a Sunday afternoon. I got a chicken panini and my husband got a chicken Cesar salad. Got our food. Sat down. He had no chicken. 'Okay,' you think, 'that's not a big problem.' He was able to get the chicken for his salad. Well, we were also picking up food to bring home to my parents. Ordered their food and was asked to wait down at the other end. In front of us was a lady who was missing several items out of her order. We were kind of thinking to ourselves 'that's lame.' Got the food and I looked at it and saw we were missing two pecan rolls. Asked about it and they said it was up front. I remarked " she said everything would be down here." They said no all pastries are up front. I'm like "okay." Go up and find our pecan rolls on the counter just sitting there. Grab it and go. Run to target next door and head home. I should have looked even better. The grilled cheese for the pick two with soup was not there. My mom was upset she had no sandwich to go with her soup, my husband angrily leaves to go pick up the $10 half of bread and cheese. It's meager things I know, but it's annoying to keep having to ask for your food. Like I said, I love Panera food, but these teens gotta pay attention. read more

I called and made an order for pick-up for lunch for the President of my work. The two women I spoke to on the phone were not friendly or helpful as I was asking questions because I had never ordered from here before. I asked for a specific time to pick up (an hour ahead) for a sandwich and a salad. I also asked if it would be alright that the drinks be ready and for a drink holder as I would be in a hurry and once again mentioning it was a run for my boss. When I arrived I waited in what could be called a line - but it was more like people standing in a group waiting to get noticed. Someone came from the back and eventually decided to help some of the customers only to walk away once it was my turn. I stood some more at the counter while people on the other side ran past as if I were not standing there. The woman from the back came back to the counter after she saw what I could imagine to be a look of disgust on my face. I then told her my name and that I was waiting on my order I placed to pick up. It had been sitting in my plain view this entire time. She showed me 2 cups explaining that the paper one was for the coffee and the plastic for the iced tea and then threw the empty cups into the bag. I was already late so I didn't say anything about it and began running from one side of the place to the other to get the drinks together. I then returned to the counter to ask for the drink holder because I could not safely carry 2 drinks and one big bag. Once again I was met with no one to help me and later still. I could not wait again to be noticed so I left juggling my purchase out to my car. I can say with 100% certainty that I will not return to this place and I hope that they step up their customer service game because this is NOT how a business should be run. read more