Stopped by for a quick brunch and once again, it was a solid meal! We appreciate the quick service…read moreand delicious food

We have been loyal customers since your grand opening and have consistently had excellent…read moreexperiences. We have recommended your restaurant to many people, especially praising your salad bar for its freshness, quality, and variety. We've also ordered the AYCE fish fry many times -- including nearly every Friday during Lent last year -- and it has always been crispy, well‑drained, and never greasy. This visit, however, fell far below the standards we have come to expect. From the moment we were seated, the experience was noticeably different. The hostess did not ask for drink orders, which has always been standard. Our server -- slightly heavy‑set with a long black ponytail -- appeared disengaged and gave the clear impression that she did not want to be there. We confirmed with her that the AYCE fish was $12.99 and included all‑you‑can‑eat soup and salad, exactly as we were told earlier in the day when we called. Her response was, "She always tells people that, but it's one trip." Despite the inconsistency, we proceeded and requested the fish extra crispy and well‑drained. We waited at least 30 minutes for the first round of fish, even though only two other tables were occupied and they already had their food. When the fish finally arrived, it was extremely greasy, not crispy, and the bottoms were completely soggy. When we pointed this out, the server simply said, "I told him," offering no apology, no concern, and no attempt to resolve the issue. She took the fish back to have it remade. She returned shortly after and removed our sides without explanation. The second order of fish was still dripping with grease. Grease was visibly pooled in the breading, as if it had come straight from the fryer without being drained at all. We asked another employee if she was the manager. She said no but asked what was wrong. As we began explaining, the manager, Heather, approached. At that same moment, the server stood behind me and said, "Oh, they're not happy with that either." Heather also showed no empathy, no apology, and no effort to correct the situation. Her demeanor was irritated and dismissive from the start. We told Heather to remove the fish from the bill. She agreed but insisted we still had to pay for the soup and salad. She then brought a bill for nearly $30, charging us for AYCE soup and salad even though we each had only one cup of soup and one small salad. When we questioned this, Heather became visibly annoyed and said she would instead charge us for a side salad and a cup of soup. We explained that the fish has never been like this before. Heather's response was, "Then go out to Madison, they have the same fish there." This was unprofessional and completely unnecessary. When we went to pay, we informed Heather that we were veterans. She applied the discount to only one meal. When I told her I was also a veteran, she said, "Oh, you're a veteran too? Well, I need to see ID." This was disrespectful and unnecessary, especially after she acknowledged she recognized us from previous visits. My husband was wearing a veteran jacket, yet she still demanded to see his ID as well. Heather then brought up the fish again, stating it "looked perfectly fine" to her. When I explained the amount of grease on the napkin and on my hands, she dismissed it, saying, "It's deep fried, there's going to be grease," and repeated that it looked fine. As I calmly explained that it had never been served this way before, she told me I was "getting out of control." At no point did I raise my voice -- I was simply explaining the issue. After that comment, I stepped outside while my husband finished paying. He later told me that Heather was speaking about me in front of him to another employee, again calling me "out of control," and told the server she wasn't getting a tip. It is clear that something has changed. The friendly, attentive, welcoming atmosphere that once set your restaurant apart is gone. The staff now appear disengaged, unprofessional, and uninterested in providing quality service. We no longer see any of the kind servers who made dining here enjoyable. We are extremely disappointed by how this visit was handled from start to finish. We hope management takes this feedback seriously. We have supported your restaurant since your grand opening, and we would like to feel confident returning -- but based on this experience, that is not possible unless significant improvements are made.

Stopped in to Chagrin River Diner for lunch. Chagrin River Diner is located in a corner in…read moreWilloughby. Inside is a busy dining room with roughhewn decor, lots of light wood and plenty of fish items. The open kitchen takes up one wall with counter seating, then some 2 person booths and a step up to bigger booths with menu chalkboards. The menu is divided between breakfast and lunch/dinner. Fairly classic diner menu with the significant difference of steelhead trout as a protein option. I ordered the seafood chowder and the steelhead hash. The soup came out in a minute or two, a very nicely presented small bowl of thick chowder stuffed with shrimp, fish and seafood, nicely seasoned and topped with some green onions. The chowder was delicious and very hearty. The hash was out a couple of minutes later, a plate loaded with diced potatoes, onions, peppers and pieces of steelhead trout topped with 3 over medium eggs and sided with 2 homemade biscuits. The hash was very nice, although if I get it again I would ask them to crisp up the potatoes, the trout works nicely as it is a mild fish with just enough flavor to stand up to the hash, the eggs were tasty and the biscuits were excellent. Overall a delicious and satisfying dish. Chagrin River Diner is a real find, it serves upscale diner food in a comfortable environment at reasonable prices. Service was great, the atmosphere is unique for the area, this place would feel right at home in a Rocky Mountain resort town. I will be back to Chagrin River Diner and try some of the other menu items.

Good food abound. We loved it. Cold night wanted a greasy spoon diner meal and this place really…read moredelivered. The crispy spuds are smashed taters in the best way and I really enjoyed my carnitas omelette! We shared a chocolate pancake and this place does the cakes justice. Really happy we ventured out to willoughby and will definitely be coming back. Service was solid too which is always great. Decent booth seating and some tvs so got to check out the Cavs.

Always loved this place. Quick service and out the door! Been here a ton of times. On here now to…read moregive the 5 star rating it deserves.

This was the best brunch place I visited during my stay. Easy enough to get a table, plenty of…read moreparking, the waiters are fast and doing really linger with you. I was able to make the substitutions I wanted for a vegetarian breakfast sandwich, and it was good! I do wish it came with potatoes but overall it was the best priced meal I found in town. And when I visit again, I will be coming here for brunch.

This is a great breakfast/brunch spot known for its perfect entrees and drinks…read more * Must-Try Appetizer: The beignets served with orange marmalade. * Entrees Tried: Lobster Brie Omelette and Seafood Gumbo. * Caveat: The seafood had a "fishy" taste, leading to a one-star deduction. * Recommendation: Focus on traditional meat-based dishes over the seafood options.

You know what? My fault for thinking it's gotten better but it wasn't anything impressive or worth…read morethe money. Our meals were at least quicker this time and hot, so that's a plus! Our waiter was very attentive and got us refills as needed. Take note though - your bill will have a service charge on it, even if you pay with cash. I get all the signs posted literally all over that there is a convenience fee for credit cards, but this "service charge" is already on the bill prior to paying. It was only $1.25 but it's the final nail in the coffin for me.

I came here with my boyfriend for a breakfast date before he had to go to work. We thought about…read moretrying this place before so we decided to since we were in the area. The atmosphere was bright and homey, an ideal place to start your morning. We were seated promptly and our drink orders were taken immediately. I appreciated that we were given a pitcher of water alongside our main drink orders. However, we weren't very impressed with the size of the cups for the waters. They were one step above a shot glass. Prices are about what you'd expect. We both got pancakes, mine having chocolate chips and strawberries. While I prefer to have my strawberries more sauce-like than fresh, I still found them enjoyable. We both liked our pancakes, but I have two complaints about them. I don't like that they don't come with some sort of side, especially when I'm paying nearly $8 for them and 99 cents per topping. And while they're supposed to be bottomless, the size of the pancakes makes it pointless. If you get the full order (which is required for the bottomless option), you get three pancakes that are almost the size of the plate. Unless you have one heck of an appetite or multiple stomachs, it's nearly impossible to make to a second plate. My boyfriend ordered a side of hash browns with his pancakes. We shared them and I thought they were decent. Not the best I've ever had, but definitely edible. Overall, I'd come back here and try the other things on their menu.

Scramblers is definitely worth an hour drive. Deliciously filling breakfast, made with fresh…read moreingredient. The biscuit flight is a MUST. Their bacon pecan biscuit served with hot pepper bacon jam will blow you away Our server is very nice and friendly. The restaurant offers a vibrant vibe that is great for family/ friends get together.

I read reviews and thought we would give this place a try. The woman working was very nice and the…read morecook came out and said hi to our son. However, we ordered the Sausage Biscuits & Gravy and Dominic Bowl with Kielbasa and kids pancake. My husband said the biscuits and gravy was more like gravy soup with a couple biscuits included. He was disappointed. The Dominic bowl was dry. The kielbasa was very good but that's it. Our son could barely eat his pancake.

Came by this place pretty much by accident after we were in the neighborhood and decided to look…read morefor a place to have brunch nearby. A very cool vibe inside. I expected this place to be your run of the mill breakfast diner serving your staple bacon, eggs, and hash brown breakfast. Oh no, no, no!!! Try a handful of different omelets, breakfast sandwiches, chicken and waffles, just about *anything* & grits, etc. It's a very eclectic and exciting menu. Had a hard time deciding, but I went with the shrimp and grits. WOW!! This ain't your auntie's shrimp and grits. All I've gotta say is you gotta try it! The food did take a while to arrive. So be patient, especially if they're busy. But as they say, great food takes time. It was worth the wait!

Good food good service nice atmosphere great prices they have a buffet I don't remember what daysread more

The buffet was good but we made reservations for 11:30 and we were not seated until 12:15. I made…read morethe reservation three weeks in advance. They were very overwhelmed by the amount of people that were there, but reservations should have come first. Then the when the bill came the server dropped one check for our whole table of 9 without asking if we needed it split and ignored us when we tried to ask her to split it. We were never told it would be one check so we were not prepared for that. Had we be told we all would have made sure we had cash. But we worked it out ourselves because the server never came back.

Got mine and my family's food Togo and everything was excellent! The service picking up was fast…read moreand friendly. My food was nice and hot and tasted amazing! Will be back!

Went for lunch today. First day out for my husband who spent three weeks in the hospital and…read moreadditional two weeks sequestered at home. We ordered a omelet, ice tea, there steakburger and water. Forgot to ordered toast but had a hard time finding our server. My water glass was dirty. Finally got servers attention. A new glass of water (oops lemonade) was delivered. Food arrived at which time we had to request toast. Omelet and potatoes were cold but will heat up at home. Steakburger ordered medium. Half was rare half medium well. Finally got my glass of water. A final note server was very inattentive. Something has changed in the last couple of years. Place use to be packed for breakfast and lunch. I am almost positive we will not be returning. Sad it use to be outstanding place.

Wife loves the Big Zapper, always good with a bowl of chicken noodle soup. I enjoy good onion…read morerings, these were great. A large chop salad very filling, some to take home for later. Nice to sit outside on a sunny spring day on their patio. Excellent and friendly service

This place is huge! There is plenty of seating inside and large spaces outside as well. It was…read moreraining on our visit so we were seated inside and felt like we had plenty of space. Our party was large and they were easily able to accommodate us. The menu has so many options and everyone was able to find something they could enjoy. The food was nice and the service was good as well

Got up really early this morning and decided to go somewhere new for breakfast…read more Heard of the "Sunny Street Cafe" so we decided to give them a try. Easy to find right off Krile Rd. at the rt. 44 exist off rt.90. Giant parking lot with room for everybody. Good sized, bright yellow building is nice and cheery. It was a little odd when we entered and found portable A/C units all around the dining room... I'm guessing they're having a problem with the main system. We were promptly seated and a nice woman (Katrina) greeted us right away to take our beverage order. It didn't take long to realize the honky-tonk music was playing WAY too loud... especially for breakfast. But she returned shortly and took our food order. The menu is extensive with something for everyone. We both chose the Avocado Eggs Benedict with fresh fruit. It showed up quickly and looked great. The fruit was very fresh. The Benedict tasted good but could have been a bit hotter. We did enjoy our meal though. We finished with a good cup of coffee and received a bill for $42. All in all it was a good experience.

I've not been to Sunny Street for several years. My wife…read moresuggested that we stop by for breakfast. We had about a 15 minute wait and then we seated. Our server was very pleasant took our drink order and got it back to us right away. After the day, I look like it did six years ago, but not old or worn out. I ordered the hash eggs and my wife ordered the eggs Benedict. Breakfast was good and we both enjoyed our meals. A little bit of Frank's hot sauce, always makes things taste better. They only complain is that their coffee is kind of weak but then again I do like a strong cup of coffee. So I might be fine for someone that doesn't like to get dark roast. There was one item on the menu that I'm going to try the next time and that's loaded hashbrowns. All in all look good experience.