Food: I received a fresh Baker's Dozen with a variety of delicious bagels and yummy cream cheese. Service and Atmosphere: The young lady at the counter was sweet and listened attentively when I explained that I needed to speak with the Manager and why. She didn't hesitate, she went and called her manager whose demeanor was quite inviting and pleasant. My visit had nothing to do with his restaurant but he listened, he heard me, and he apologized to me on behalf of the location that I was not pleased with. Chris didn't have to do that, but he did. I couldn't have asked for a better experience from such a kind, patient, and understanding human being. We need more people like Chris, the Manager at Panera on Fairmont in Pasadena. I would rather travel to a farther Panera location than to visit the one near my home in order to be treated with dignity and respect. I am now a new and loyal customer of THIS Panera! If you love delicious coffee, fresh bagels, pastry, salad, and sandwiches, you need to visit THIS Panera and say hello to the AMAZING Chris!!! I am forever grateful. read more

I love Panera Bread but what seems to be universal is bad experiences. This location always has super slow service and seems a bit dirty. This is consistent, for years! I only go to Panera about 1 out of the 5 times I want to go due to the issues. read more

I haven't eaten here in over 5 years at least, brought my children for a quick snack and waited about 20 minutes for my food. Only reason I received my food was because I went up to the counter and saw it sitting there. I believe they're supposed to grab it and bring it to the table. Now I don't care what you do in your spare time but run the food out to the table or call my name and I'll come grab it. Got two hungry toddlers waiting to eat. No one could give me a phone number for anyone higher up for some odd reason. Any general manager or franchise owner that wants to reach out feel free and leave me your number. read more

Panera Bread - Grilled cheese and broccoli cheddar soup with apple slices. - Sandwiches Near Me - Pasadena, Texas

I had a similar event occur a month ago and have them a other try. 18 min to get a toasted bagel to go! There were 2 people in line that ordered food, one from kitchen and one got a bagel and scone. This also looks like a place going out of business. See photo. This is at 10:30 am. I'm glad I didn't want to order bread, shelves are empty. read more

Panera Bread - Panera emply shelves. - Sandwiches Near Me - Pasadena, Texas

I waited over 45 minutes for my order that I entered on their app. I got to the restaurant 10 minutes before it was supposed to be ready, but it wasn't ready until 35 minutes after that. Plus, I ended up with the core l of lettuce in my salad. Awful experience. read more

Panera Bread - Core of lettuce - Sandwiches Near Me - Pasadena, Texas

This location really struggles. It took nearly my entire lunch hour for them to prepare my order. There is no quality control to be sure your order is right when you place it for takeout. There just seem to be multiple issues. read more

Took over 40 min to get a Caesar's salad and a chicken soup! They just tossed the piece of bread inside the bag without being bagged or wrapped. Very unsanitary! Their printer sucks and can't read names out the right way and deny that it's your order but end up being wrong! Never coming here again, unless you want to be laughed at by the employees not giving you your order in a timely matter!! read more

So I rejoined their sip club again and was glad to see the charged lemonades added to the mix along with teas, coffee, and soda. Today dined in for the first time ever. I was intrigued by the 1/2 sandwich/soup duo. Immediately when you walk in, there are self order kiosks and a large walk-up counter. It took a while to order due to indecisiveness by other guests. I rolled with the tuna salad and tomato soup duo. My wife went with the double soup duo of creamy chicken wild rice and broccoli cheese soup. And lastly, my daughter got a Caesar salad and soup. My sandwich was deconstructed with the celery, lettuce, tomato, and onion separated from the actual tuna salad. It was no big deal because it was actually quite delicious! I want to add that you are given the option of chips, baguette bread, or an apple as a side. So why the 3 stars instead of 5. One of my big annoyances eating somewhere is not being given a receipt after you have paid. I am real big on transparency and accuracy on pricing. I didn't realize at first it wasn't given to me, so I went back to the counter. However, there was some type of delay again at the counter, so I didn't bother. Secondly, it appears they use an expediter to deliver food, and I realized our food was just sitting up there ready while our soups were getting cold. On top of this, our apples we chose were warm and not cold?? Overall, I will continue to redeem for the sip club because I am always thirsty, lol. I'd like to add the fuji apple cranberry and mango citrus charged lemonades are awesome! I believe there is nothing wrong with the product, just that the staff needs to pay attention to the details in operating a restaurant. read more

Panera Bread - Mango Citrus Charged Lemonade! - Sandwiches Near Me - Pasadena, Texas

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My rapid order is rarely ready when I arrive. Soufflés are rarely available when the cafe opens. When the app says available they are still not available. read more

Always backed up even when ordering ahead. Doesn't update you ether and can't cancel on the app

Last week I ordered some food to go from this location. Y'all, I usually love Panera bread. But this time, my salad was missing the chicken. I ordered the salad and sandwich combo. When I got home, I realized that they packed my order without the chicken. So I literally paid 7.99 plus tax for lettuce and salad dressing !! When I called to tell them what happened, they said that I can drive back to get a salad with chicken. I didn't have time bc it's not close to me. Anyways, they told me they credited my account for the salad. They never did. Smh. I'm still pissed about my missing chicken on my salad ! read more

Pensé q no mas por ser hispana eran racista pero leyendo los comentarios me doy cuenta que así son en esa locación , pésimo servicio al cliente, estas parada frente a ellos y te ignoran read more

They have quick order machines set up at the entrance but I discovered and had an employee confirm that they automatically say they are out of all 0.99 desert add ons. You have order those in person at the counter. Just do the order at the counter. I liked the French Onion soup with the cheese already added, a baguette, an ice tea, and a chocolate croissant. They don't put croutons in their French Onion Soup but I had the baguette I dipped occasionally. I used the opportunity to sample a caffeinated fruit drink and a green tea as well with my plastic tea glass. Reasonably fast. I got out of there paying $12. They still recognized me by my phone number although I hadn't been in over a year. read more

Panera Bread - Turkey Chili and Chipotle Chicken Sandwich. - Sandwiches Near Me - Pasadena, Texas

Unless you're starving & have no other option avoid this location! The staff is extremely rude! I got major attitude just for asking when they were going to put out more coffee because they were completely out! I waited about 10 min. While they stood around talking, pretending I wasn't standing there waiting. Then god forbid they have to continue to do their job because there was NO LIDS! So after waiting forever to get coffee, I paid for, I politely asked for a lid & the guy couldn't even hand it to me he rudely put it down on the counter next to me & walked off. The restrooms were disgusting, the whole vibe in there in very unwelcoming. I don't think I really need to go on but my bagel sandwich was falling apart & super messy! Like how do they even get a bagel to look so bad?! Never retuning & very strongly advise against spending money at this place. Side note: it was extremely slow the place was nearly empty, so there's no excuse. read more

Had several horrible experiences with staff and their rude behavior and inability to fulfill orders accurately a few years ago. Stopped coming for a while. Came back and glad to know nothing has changed. Ordered food on the kiosk for dine in. No pagers available. No receipt. Sat down and no food ever came. No name called. Nothing. Inquired and my food was behind the counter in a to go bag cold. When they gave it to me and I asked for a plate I got an eye roll. Horrible customer service for years. read more

My husband placed an online order. I parked in front where my car was visible through through the glass where all the employees saw my flashers going off for over 10minutes. Nobody came out to see what I needed when they do not look busy. So I went in and asked them. They handed it to me while looking at my car with my flashers still on. The bag was just sitting there too. Food is always good. Customer service always sucked. read more

Panera Bread - the front of a bakery - Sandwiches Near Me - Pasadena, Texas

Probably the saddest sandwhiches I have ever eaten. Presentation and preparation was of bad quality. I was hoping for something healthy at an affordable price point for my dad who just left the hospital. This was not it. read more

Panera Bread - Sandwiches Near Me - Pasadena, Texas

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I ordered three soups for delivery, the soups where bowl size on the menu, the cost was $10 each. When the order came there were three soups in the bag but they were three small 6 oz to go containers. I could not believe my eyes, $30 for three small to go containers of soup. I'll never order from Panera again. read more

I was craving the Turkey Bacon avocado BLT with a Sid's of Potato Bacon Soup and a sprouted grain roll. Well I must say it easy ordering today despite the customer volume. The place was pretty clean again despite the the customer traffic. I received My order very quickly. Good for me!!!! I opened my sandwich and the turkey was not sliced- like I am accustom but it was like a high chunk on my bread. The Avocado was sliced in a large fashion. And the bacon was not paper thin as some as some restaurants serve but larger and thicker than most restaurants that add bacon to your meals. My sandwich was the absolute B-O-M-B My soup was perfect; it was very hot and full of flavor and potato. My Blueberry muffin despite being healthy for you was Big and heavy and good. It's taste to me was a cross between Lemon pound cake (inside), the outer shell of a Donut )on the outside). read more

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This location is usually extremely busy but the staff work to make sure everything runs smoothly. I usually come here to study, enjoy the sips and grab a bite to eat. It's Panera! Extremely overrated in terms of price, the food is good, but not exactly flavorful. read more

Panera Bread - Sandwiches Near Me - Pasadena, Texas

This location constantly leaves things missing from our orders. Each time we go to this location, I have to go back and have them fix our order. read more

The food was fine but it took about 10 minutes waiting in line to order and every utensil we were given was visibly dirty and sticky with food on it. We had to ask for plastic utensils . The 2 girls taking orders were not friendly at all and were extremely slow. The one taking my order asked if I wanted a small or large side and wasn't able to tell me the difference in the two sizes. The booth seats are falling apart and the floor was dirty. We won't be going to this Panera again. read more

I really do like this Panera Bread location. There is plenty of parking. The staff are friendly and the place is very clean. We both ordered the same salad: a Cobb salad with avocado. Even though they were half size portions they were very filling. We will definitely be back. read more

Panera Bread - Carbs, carbs and more carbs. - Sandwiches Near Me - Pasadena, Texas

I like the food here, but I can almost never get a bread bowl delivered. I don't know why. I can only get it if I drive to the restaurant. What's especially bad is that I still get charged the full amount every time I ask for one. And I order other things too, so it's not an issue of me not spending enough money. If they're not going to complete my order correctly, either cancel the whole thing or contact me to tell me they're not sending a bread bowl. Plus, they also forgot the extra bowl of a different additional soup I asked for. Very unhappy right now. read more

The company has a neat program for Unlimited drinks. I love the program. I do not like this particular location, as they are rude and lazy. Orders placed online are ready for pickup on the shelf for you to quickly get your items. This location today did something so bizarre. My cold brew wasn't ready...no biggie, I just waited. Then the girl hands me the cup and I kid you not, says "make it yourself" and she walked away. My eyes were like I didn't even know where to make the cold brew drink because she didn't tell me. She seriously just said make it yourself and walked away. It wasn't busy. There was just no reason at all for this. read more

The food here is basic and really just okay. I was kind of surprised to see my $9 meal portion. Decent food, but not really worth the price. Tuna salad sandwich $4.19 (half) - sandwich was good but very simple and small, something you could easily make at home. Got it with sourdough bread and asked for light tuna salad (not sure because it didnt say on my receipt) Vegetarian creamy tomato soup $4.09- pretty good, but it wasnt even warm, almost just room temperature. I think it was more filling than the sandwich though. Bacon Turkey Bravo sandwich $5.39 (half) - hubby said it did not taste as good as other locations. He also ordered a whole sandwich, but they messed up and charged for a half. He was still starving so he ate both our chips and a cookie. Broccoli cheddar soup $4.09- my hubby's go to soup. It was good but also not even warm. Chips - bag of chips as a side so at least you can take it home if you want. Other options are an apple or bread. Chocolate chipper cookie $2.19- really good! and it was served warm! Big chunks of gooey chocolate. Only got it since it was free through panera rewards. read more

Panera is my go to lunch place in my neighborhood. Nice fresh ingredients, good sandwiches. Right now during COVID we have been taking advantage of their rolls and bagels. Asiago cheese, yum! read more

Panera Bread - French onion soup is back! - Sandwiches Near Me - Pasadena, Texas

I wish I took pictures but I didn't. It was the end of long week and I was just tired. The food was terrible. The roasted turkey bacon avocado etc. sucked. There was very little meat. My daughter couldn't even tell what I was eating. When I told her she laughed. read more

I wish my grilled cheese could taste a lil MORE like freezer burn. I mean cause it only makes sense that my grilled cheese would taste like old ass freezer burn food. Paneras Moto is "frozen, never fresh" Lol no hate to the employees- idk them and they probably have no control of this. They probably don't get paid enough to care anyways, and I don't blame them. read more

I have never had any issues until recently. I always come here for iced coffee via curbside. Well a few days ago my husband went to pick up my order and was waiting for 20 minutes and they never came out. I ended up calling 4 times to see what was going on and NO ONE answered. He ended up having to go in to get it and melted iced coffee was sitting there the whole time. The last straw for me at this location was when I placed a $35 order through delivery and it was cold, had a couple of missing items, and the person delivering the food was belching continuously as he was walking up to the door. I usually give people the benefit of the doubt but it's clear the people who work there don't care. Because once again I called about the missing items and guess what? No one answered...go figure. read more

Women's Restroom is horrendous. I was very annoyed that a bowl of soup and bread cost $11 because I asked for a croissant but wasn't told there are no substitutions for the baguette. Seriously though... it's soup and bread. And you want me to clean up after myself??? No thanks. read more

Panera Bread - Soup, bread, drinks and 1 brownie - Sandwiches Near Me - Pasadena, Texas

Not a fan of Panera, especially this location. I was waiting in line, and there was 3 ahead of me. There was only one cashier. However, there was a person in the back talking. At the tables, their staff seemed to have a meeting. They didn't even pay attention to their customers. Meanwhile, it took 6 minutes, which I timed it on my phone to order a single small drink for $2.59. Horrible service at the front. The only highlight of this place was the bus boy. That boy was working hard. Made the place look clean. Two thumbs up for him. read more

I so want to like Panera Bread. It is a very nice looking restaurant with lots of yummy looking breads and pastries... but it is just a front. Every time I go I end up trying something different, because the food really isn't that good. The only thing that I have found that I like is the soups. I have not had one sandwich or salad that was good enough to order again, and believe me... I have tried lots of them. Also, the bread that comes with the soup is always super hard. On my last visit I thought I would try the tortilla soup and the turkey sandwich. The tortilla soup was good... but the sandwich was terrible. I could not even eat 1/2 of it. I ended up going back up to the counter to order something else because a cup of soup is all that comes with the soup and sandwich combo and I wanted more than just a cup of soup. (This girl likes to eat!) So, I told the counter person that I didn't like the sandwich and that I wanted to order a plain croissant. She told me that she would just give it to me since I didn't like the sandwich. Well, I must admit that the plain croissant was not much better. I understand that croissants are supposed to be flaky... but it was soooo flaky that it crumbled when I took a bit out of it. I ended up wearing more of it than actually eating it. For some reason I feel compelled to go back... Like I said... I really want to like this place, but I am quickly running out of menu items. Maybe I want to like it so much because the people that work here are very nice. I don't know... I just wish the food was better. read more

It seems like the quality of service here has declined over the years. Other than the cashier, the staff didn't seem to care about their jobs. They were throwing pieces of paper at each other while we waited for our meals. The two sandwiches we ordered took over 10 minutes to prepare. They were out of baguettes but instead of asking me what I wanted instead, they put a bag of chips in. I mean, you're a bakery, right? Don't you have another type of bread you can substitute? When I got home to enjoy the food, I found that my sandwich was burnt. They laid it burnt-side down so I wouldn't immediately see it. I will not be back anytime soon. read more

Panera Bread - My sandwich was burnt. =( - Sandwiches Near Me - Pasadena, Texas

For some reason i always want a sandwich and soup when i have a hangover. I love good comfort food and this place always delivers just that. I usually go for the soup and sandwich combo which is usually pretty consistent in quality. What really confuses me are the side items. Ok so say I get a smokehouse turkey sandwich with chipotle sauce and a cup of soup (yum), well then they ask if i want a loaf of bread, an apple or some greasy ass kettle chips. Hmm..Now why would I want more bread when i just ordered a freakin sandwich? I mean trust me - im all about a soup and a bread but my god dont give me that many carbs i will blow up and i just cant ever eat it all! Why cant a side item choice be a fruit cup or a small salad or even just include a drink instead? Anyway, the fresh baked bread is good just too much when adding it to a soup AND a sandwich. I like their fresh brewed green tea and chai tea. read more

Panera Bread - Sandwiches Near Me - Pasadena, Texas

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Not my first visit. I had an Asian Salad. It was huge. Not as spicy as I had hoped. Dressing good (not great.) Chicken good (not great.) Overall, a good decent meal. Atmosphere: Clean. Plenty of seating. Popular restaurant. Service: Prompt. Food service quickly. Staff walk around checking on tables and satisfaction. Food: Fresh. Temperature was good. read more

Panera Bread - Sandwiches Near Me - Pasadena, Texas

This location doesn't deserve a 5/5 stars to me because every time I come in there's not enough people working the cashier. I understand you have to tend to other customers and make their bagels but there should be someone else helping. Every time I've walked in there's never someone at the cashier and I've had to wait about 3-4 minutes and to me that's a long time to get my order for a fast serving service like Panera. Granted I'm a little impatient but I'm also in a rush in the morning because I'm headed to work and most places like Starbucks has someone at the cashier ALWAYS and it's quick and fast. Yes I understand that Panera isn't AS busy as Starbucks but I'm giving this place a 3 Star because I do enjoy the Mediterranean Egg white sandwich they serve in the mornings and they have amazing green tea. I've never been treated unfairly but I highly suggest a professional tip to have someone at the cashier always. read more

I ordered curbside pickup, my order was wrong and some of my food was not in my bag. However, the food was hot and tasty. If my order was correct, they would be receiving a higher rating. read more

I am not a Karen and I never write a bad review....until now. We just went in to grab dinner after a movie. We stood at the counter while the staff talk about their age and other things. Never any sort of greeting. A young lady said we could use the kiosk because see was to busy to wait in us. Another young lady told her not to say things like that and she responded she didn't care. She told the young lady waiting on us to make the orders to go and not dine in. This was about 8:30 pm. It just seemed like there was no adult supervision and a general lack of interest on the customer. On a good note the order was correct and the food was good. read more

Worst Panera Bread location I have ever visited, and it all stems from the lack of engagement of the leadership. Details of visit: Arrived at the location at 7PM on 10/16 Issues: Coffee and hot water had not been serviced, untrained employee on the register, floors and tables were filthy, out of product (Corp issue according to the Staff), Manager and Assistant had a severe lack of engagement. As a leader in my own organization I requested the Manager, and began to coach her and her Assistant on how to run their location. Immediately changes began to happen. As I was leaving, a couple employees and the customers in line thanked me. The leaders I addressed were less than pleased. Panera, SHAME on you for allowing your brand to be tarnished by this low-performing location. read more