Panera Bread near Zaxby on 74S is hit or miss!!! It depends on who is on duty at the time. I decided to use the drive thru..,guess what no one came to intercom to take my order. I had to go to the window to order. The gentleman was apologetic. Their service is inconsistent! I ordered French onion soup, but it had no crotons and tiny bits of cheese. The sandwich was less than 1/2. The bread was toasted hard. I did not enjoy the food at all! What a waste of my time and money!!! Panera Bread you need to step up your game. I don't foresee my return any time soon. "Caveat Emptor"...buyer beware! Customer service needs to be consistent! Food needs an improvement. Whatever one pays for they should receive...not less!!! Man your station...customers should not have to sit at drive thru for 5 to 10 minutes only to wonder whether someone is available to take order??? read more

My morning started off pretty hectic as I was running late and needed to pick up breakfast for my boss and his son on the way into work. I placed my order and when I went to pick it up I realized I had placed it for pickup in downtown Atlanta! I pulled up to the drive thru window and asked for the manager at the location (Starrs Mill Panera in Peachtree City) and the Managers Michelle and Ashley jumped on it for me to get in touch with the Atlanta location and cancel my order and refund me as well. To my biggest surprise, Ashley redid my order and gave it to me within minutes at no charge. I just cried. What customer service she and Michelle had and turned my bad day into a wonderful day. I appreciate them both going over and beyond with superior customer service. They said, "its what we are supposed to do". That gesture made my day. Thank you Ladies, you earned a new customer. read more

I'm not a phone person or a social media person but today I'm going to make an exception because just Michelle let me repeat that just Michelle GM at Panera bread in Peachtree City inform me that I could just go through the drive-thru next time if I needed to make changes to my order that I placed through door dash because I was a spot online to do that and I just need to go through the drive-thru next time if I was going to you know have changes to my order other than what was exactly on the menu but she couldn't comprehend the fact or even check if there was anything wrong with their website because I told her numerous times the special instructions tab was not working and I could not even click on it to write anything in there so Michelle oh sorry just Michelle GM you don't have to worry about me coming through your drive-thru or place an order again And that was about a $30 order I do believe And this is actually not a one star review it's a no star it's negative Stars but I had to click something so I can post this read more

Omg the staff here is entirely way too slow!! just go through drive thru!! Walk in or deliveries is something this place hasn't mastered yet. read more

Last time they got my order wrong. Thought I would give another try. I love their half salad and soup. Ordered on the app for window pickup. It was ready at 3:33 I got the text to up at the window I waited until 4:10. There were 2 cars ahead of me. When I finally got to the window I remarked how long it took and she closed the window. No Sorry for the inconvenience nothing? This place needs better management. I will choose another Panera next time. This one is very close to our house but will not be going there again. read more

Order a chicken avocado BLT and did not get bacon or avocado on my sandwich. Disappointed .

Customer service is poor, by far the slowest place I've ever been to order a to go salad. Waited 30 mins to get my order and there was one person ahead of me. I highly doubt I will come back. read more

Worst sandwich and Boring salad we have had in years. Service was great at window but clearly no quality assurance in the kitchen read more

Panera Bread - Horrible example of a great concept for a sandwich. Pepperoni and cheese - Salad Near Me - Peachtree City, Georgia

Today was by far the worst customer service experience I have ever had. I placed an order and wait 1 hour before I ask when would the order be done. The manager an African American girl stated to a new young lady we haven't gotten to it and she can just wait. I asked how long it would be as I did not have another hour to wait she brushed me off and used profanity. I then asked for a refund she stated I will get to you when I can I am not doing that right now. I left and reported this to my bank to receive a refund I will never return here and this area we live in is so much about community this manager does not deserve to serve anyone with such a negative and disrespectful attitude. I will spread the new to all the community to not spend there money in an unwelcoming environment. read more

Honestly it's great the customer service is great even though they got my order wrong they still did a great job with giving me another one also a cookie ! Also everyone there is very nice and friendly and very clean! read more

Ordered my food for pick up, it was ready on time and at the stand. Unfortunately, the soup was almost cold like it was sitting for a while and not hot or warm. read more

Ms. Sheryl and her team make our Panera our go to for any meal! Food is always perfect and i! The rare occurrence it's not they will do everything they can to make it right! Ms. Sheryl makes you feel like family and that is just a great bonus to being able to have a healthy meal for your family! I loved using Panera as my studying place for peaceful music, a clean space, great salad or soup, friendly faces. Glad to have a place like this and the people who work here to make it even better! read more

Have had issues in the past, but I finally have to post. I ordered the pick 2 today - broccoli cheese soup and half green goddess chicken cobb salad. The salad was just a sad looking thing like some little side salad from a fast-food restaurant. The mixed greens were missing (just romaine) and the one sad little piece if avocado had brown on it; hardly any chicken. Even from last year, it's obvious they are skimping on ingredients, but charging the same amount of money. The chicken seems to be something different. More processed looking, not like the fresh chicken breast it was before. read more

Going steadily downhill. Service is excuse-laden hours are unpredictable. It's a plague across all fast food places, but I expected better from Panera. Sad read more

So numerous times now, I have stopped by this Panera and had my meal done incorrectly. On top of how long it takes to actually get your food, make sure you check it BEFORE you leave. This will be the last time I trust that they got it right. I ordered broccoli and cheddar Mac and cheese in a bread bowl with baguette. Along with a kids Mac and cheese with baguette. When I got home, to my surprise, I had plain broccoli and cheddar soup. Neither of our meals had baguette with it. 2 bags of chips. You can see on the receipt, the girl put chips after I specifically said baguette on both. They have you pull up before what you ordered before it pops up on the screen so you can't see if it's correct or not. But just know, it's usually incorrect. On top of all of this, this location typically takes no less than 10-15 minutes in the drive thru. Don't go here if you're in a hurry. read more

Panera Bread - Broccoli and cheddar soup. Not Mac and Cheese. - Salad Near Me - Peachtree City, Georgia

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I just don't learn. I was very happy when they opened this Panera location. Unfortunately it needs some real TLC from the franchise owner. I have had poor experiences over and over. From several fruit flies circling around me while trying to eat in the restaurant, my food prepared poorly, poor service, and the inside dirty and unkept. All separate experiences. So today I thought, all I want is a soda, Diet Pepsi. I'll go through the drive through. I was the only one in line and it felt like it took an eternity. My medium Diet Pepsi cost $3.31 - that's my problem that I was willing to pay that. I finally get my drink, pull out to leave and take a sip. It was not a diet soda. Ugh. Now, usually I would have kept going, but for $3.31 I decided nope. I turn around, I go into the restaurant explain my situation, they say no problem pour it out and get the soda you want. Okay, there are two Diet Pepsi dispensers. I try the first, it comes out more clear than dark-clearly needs to be swapped out. I dump it out, let's try the second dispenser. Looks good. I go back to my car and leave. Take a drink and it is diet Dr. Pepper which was the dispenser next to the Diet Pepsi. Their lines are switched. I think that was my last chance for these folks. read more

Usually love Panera but every time I try this one I have to do a deep inspection of my food and remove stuff that would get me I'll. Best bet is to try another Panera. read more

Panera Bread - Pink and cold chicken - Salad Near Me - Peachtree City, Georgia

Went for the first time today. Took 25 minutes for one plain bagel...which cost 4 dollars. $2.50 for a bagel, $1.50 for one thimble full of cream cheese. Nearly 5 dollars and half an hour for one...plain...bagel. read more

Never had a good experience here, especially with their curbside because they will not bring it to your car after making you wait for more than 30 minutes. Staff was dismissive and oddly rude. read more

Those of you who follow my reviews know that I am very fair when it comes to my evaluations of a business. I take many things into consideration including length of time the business has been open, time of day, cleanliness, bathrooms, parking, global pandemics, etc. With that being said... This Panera location is the worst restaurant I have visited in the Peachtree City, Fayetteville, Senoia, Griffin areas...ever. Since they have opened I have visited here 6 times and NOT ONCE have they ever completed more order correctly. The food has been mediocre and the coffee is ridiculously gross. The drive-thru is insanely slow. The employees that I have felt with give zero f**ks. Especially Derick who works the drive-thru on the weekends. I am done with them. I have been more than understanding and patient until now. I will say that the interior is usually clean. The bathrooms have been cleaned "ok" and the parking is usually fairly open. Good luck ! read more

TERRIBLE! 15 minutes for a already prepared bagel. NEVER AGAIN. I was laughing at how poor the service was. The workers were taking their time. I watch my bagel get dropped. It was also burnt. No knife in the bag. Very poor service! I do NOT recommend. read more

Staff is usually friendly but many not fully trained (confusion with pricing, confusion with loyalty program, etc). Their inventory for ingredients is ALWAYS LACKING...first thing in the morning they are out of almost everything so I ask for a Cappuccino...espresso machine has been "broken" since they opened 3 years ago. There are many better places in town to go...pick any of them read more

We've eaten here multiple times since it's recently opened - drive thru, take out and dine in. Exceptional customer service and consistent quality food. read more

Very good. Order here. Their food is delicious! Definitely recommend. Very awesome bread too. Bread is very hard and juicy. Drinks are very original. Good soup and sandwiches and salads. Definitely come here whenever. Very good study spot too. We had soup and a sand which. They were served by our amazing waiter. All professional and kind. From the way they dress to the way they act, they are very professional. read more

Look we love Panera. We're very glad this new one opened but...... last night a Saturday at 5, tables were dirty (a lot of them with hardly any customers)we had to get some napkins and water and clean our booth table top. Dishes were piled up near the exit door and Must have been there for quite a while because there was quite a few. There were only 5 customers in there including us (2). Looked to us like 2 female managers (I could be wrong) were in a booth close to the cashiers with their laptops and paperwork not really paying attention to what was going on. When we walked in the cashier said "welcome to Panera" yeah, it was a little loud since we were still at the front door but, one of the ladies in the Booth made a face or something because the cashier noticed she did this. Great skills mgmt person! Yes, we'll go back but come on, take some pride in your new restaurant. You've got plenty of employees that could be cleaning tables and taking trash out. read more

I went through the drive-thru this morning for a latte and an oatmeal. Sarah was kind and professional. My order was exact and well worth the drive to visit this location. A+ read more

Don't order a bread bowl if you actually want some soup for your meal. They cut about a 2" hole that goes down about 3", so that's all the soup you get. Had to order another separate cup of soup to actually get some soup to pour in the bread bowl after widening it myself. read more

In general I love having a Panera nearby. Unfortunately I did the drive thru this morning for breakfast and ordered one of their egg, bacon, and cheese sandwiches. I waited a long time at the window and yet they did not get the egg cooked. Not only was the yolk runny, which is fine, but the white wasn't cooked either. Also, their curbside pickup is hit or miss. At times they run the food right out and at others, I wait for a long time. A couple of times I've had to go inside because they never brought it out. They need to seriously work on their consistency both with service and food preparation because this location has a lot of potential. read more

Gets our order wrong every time. Doesn't even enforce their own mask rules. Employees get easily flustered when it's gets busy.

Worst Panera ever! I constantly get home with an online order to find that we are missing something! Today they checked off everything on the receipt but had NO Sides in the bag. I should have known better and stopped ordering here since almost ever time I am frustrated with the COMPLETE lack of quality control at this Panera! To make it worse, they won't even answer the phone(been trying for 15 minutes)! This place really makes me mad! read more

Everytime I go to this Panera Bread either something is missing or an item is incorrect. The service is fine. It is just this one issue they have. They even have on the bottom of the receipts that it is checked by someone yet the order is still wrong. Probably won't return. read more

The customer service was mediocre. Charged me for a drink without giving me one, didn't provide me with my condiments even after I asked, and they were not very polite. Food was good. read more

When I went through the drive through I asked for a frozen caramel cold belted which the sign cleaarly said and also had a picture of. The lady proceeded to tell that they did not have this item even though it was clearly on the menu. When we pulled up to the window they gAve us a completely different drink and we told them it was the wrong thing and told them what it was supposed to be and showed the lady a picture of what it was supposed to be and she finally found it in the computer. She closed the window and then opened it and told me that I could keep the messed up drink but that they would need to charge us for the right oo was because it was a bit more expensive. Excuse me if I am wrong but when a restraunt mess's up a persons order they are supposed to fix it no charge. I'm very disappointed. read more