One night before closing, Panera asked me to do a survey, which I did, and it was pretty scathing. I said that Panera set the bar pretty low on hygiene, yucky fingerprints were smeared on the glass doors all the time, and the food was overpriced for the quality. I said there was a mini sofa and a chair for that cozy-cafe effect, but it was layered with grime of way too much humanity sitting in it, literally *black* at the handrests and butt area and even torn. I said I felt that this Panera could get away with this because they were right across from a big hospital, and still had cafe allure, because some Pensacolians want somewhere else to go above the level of "Crabs -We Got 'Em", so Panera had cornered this sandwich-and-coffee market without really trying. And voila... the filthy sofa and chair things gone! It actually looks cleaner! Now, I'm not saying that my little survey actually reached anyone's ears or anything... but Panera is looking good! Now, if we can just get the prices down... read more

The worst panera I have ever been to. Mac and cheese was not up to par, I could get the same thing out of a blue box. Pensacola ruins everything. read more

We ordered two Pick 2 to go and were quite disappointed. One of the four items was wrong. The sandwiches were at best OK while the soup and mac & cheese (wrong item) were good. Costly for what you get. Probably won't go back. read more

Has a weird smell when you walk in. Every time I've gone many of the tables have been very dirty quite a while. The food has been getting worse as of late, not as fresh as other Panera breads I've been to read more

Perfect for a soup and sandwich on a cold rainy day. It really hit the spot. Parking was a little crazy though nearby.

Starving. Did not get breakfast or lunch today. Go to Panera. Order as soon as we walk in. Two other people in the whole place. Waited 15 minutes. They had my granddaughter's pick two and a plate with bread on information me. No soup. No sandwich. Oh they have to "remake" it. 15 minutes later about to walk out the soup finally arrives. No sandwich. I quit. Remind me never to pay in advance for food. Ever. read more

I did notice they were understaffed with several empty tables that had not been cleared for several minutes, I finally cleaned my own table to have a place to sit down. Once again I have eaten at Panera Bread in another state and never had a problem, don't know if it is just this town but this franchise was either understaffed or employed teenagers that were not doing their jobs. They did not have any available breads to buy and my meal was so so and it was dirty. read more

The food is great and I love the "pick 2" deal. You can get a soup/salad, soup/sandwich, or sandwich/salad combo. The bakery is pretty good too. The facility is nice and there are a lot of places to sit down. A lot of people hang out and eat while they study or do projects. The service is a hit or miss though. Some people are really nice and other people are rude and seem to just want to move on to the next customer. read more

Unsavory experience indeed! Ice-cold chicken on paltry, tasteless bread. A bag of expensive chips. Shopping mall food court ambiance. Hard chairs. I'm more comfortable in a Walmart service center waiting room. Nevermore, quoth the raven. I'd rather eat at McDonald's. read more

Panera bread is fantastic. Great quality, healthy food in a cozy environment. Its a must try for health food enthusiasts.

Given a choice between supporting a mega chain like Panera, and visiting one of our amazing downtown eateries in Pensacola, I always try to stop downtown. But I found myself near the mall, and we decided on Panera Bread. The food is always consistent - as with any chain. This location is extremely crowded (probably due to the holidays), and they limit Wi-Fi usage to 30 minutes. What I love about Panera Bread is that the calories for their items are listed right on the menu. It makes it much easier to make a sensible choice. Lunch come out to around 400 calories total. If you order the soup, don't forget to add the bread into your calorie count! ;-) read more

This specific location (Cordova Mall) ruined Panera Bread for me! I went here for lunch today & it took quite some time due to only one cash register up (which I didn't really mind) but I asked for a Mozzarella Pesto flat bread & a bowl of soup, I go to find a seat & I'm sitting there for around 20 minutes which kind of irritated me but I expected it because it was in the middle of a rush but these two women's sitting next to me were sitting waiting for their food long before I sat down. I finally get my flat bread & I notice there is no soup so I let the food runner know & he said he was going to check on it, he comes back a few minutes later & says that I was not charged for one (after I mentioned that I wanted a bowl of soup more than once) & that I had to go back up to wait in the line to get one, at this point I'm pretty irritated so I go up to the register again & wait 10 minutes just to fix a mistake the cashier made, the manager noticed that I was back in line & asked if everything was okay, I let him know that I never got the soup I asked for. He was willing to work with me & gave me a bowl of soup on the house which I was thrilled with & that's the way you should treat your customers if something like this happens, I leave to go to work & a few hours later I start getting cold sweats & an upset stomach & was throwing up at work for over an hour (I work in a very popular restaurant in pensacola so this also gave me major anxiety knowing I was helpless because of how sick I was) turns out the soup was in the "danger zone" for too long building up bacteria causing me to develop FOOD POISONING! I still feel very ill & can't stop throwing up & I can't keep anything down, never again willI visit this location & I do not recommend this location, staff is terrible & they don't know how to properly care for their food items for the safety of their customers! read more

Great home cooked products and service, always fresh products and a healthier alternative. The one here in the Pensacola shopping mall is Great read more

I love Panera Bread in general. The location at Cordova Mall needs some attention. The outside eating area is not clean, litter can be seen on the grounds. Tables aren't always kept clean. The dining area inside needs updating. I like the technology,the food is good. But the building and furnishings need to be updated. read more

This location is very dirty. It also smells bad near the back. I can't believe this location passes franchise/corporate standards.

Overpriced tasteless hipster garbage. I have yet to find a single item that isn't either disgusting or bland. I mean their pastries aren't the worst but they aren't anything to write home about either. read more

Very nice, clean comfortable location. The workers were friendly, the atmosphere relaxing, and the Turkey Cobb Salad, Excellent!

My one star rating has nothing to do with the quality of food, as I have eaten at other Panera Bread locations and enjoyed the food. My one star rating comes from the terrible quality of service my boyfriend and I received at this location! We stopped in for lunch at the end of our vacation on our way to the airport. After placing our order, and handing over our gift card (the reason we chose Panera Bread over some of the other nearby restaurants) we were informed that they were having problems with the gift card system, but the girl helping us tried to run the card anyway. After two or three attempts, a manager walked by and when the girl working told him of the problem, he very abruptly (not to mention rudely!) said "there's a problem with the system." And walked away--leaving her with no other option than to tell us they would not accept the payment and we had to use another form of payment. Obviously, that is not what we expected so we decided to go elsewhere. The girl then shouted, in front of everyone standing around us for the kitchen to cancel the order, which may have embarrassed some people, but just further annoyed us! I currently work in the restaurant industry, and have for several years, and this was absolutely the worst way I can imagine management handling this situation! I am incredibly disappointed with the way this Panera Bread handled the situation, and it will probably be a very long time before I even think about going in to another location. read more

Great place for fresh salads, soups, and sandwiches. I like that they change up their menus so there is usually something new each time we go. read more

My note is to management or corporate. You need to clean the place up. I walked in with flip flops on and they stuck to the tile floor. I mentioned it to the cashier and she didn't seem to care. I think the prices are high for what you get and it was just ok. I love the concept of this place though. My son came with me and as we were leaving he said, "At least if someone came in to shoot up the place in this location, you would have several hiding places!" That's after I told him that a guy was caught masturbating in a corner booth a week or so ago while looking at a woman patron sitting in her booth. She screamed out loud and he took off running. They cops caught him down the road at McDonalds. Panera Bread. If someone is able to pleasure himself in a booth privately, then you aren't doing your job of maintaining order. The only time I saw employees come around was to deliver our food and at the counter when we ordered. I also smelled cigarette smoke so it's so secluded that someone lit up a cigarette??! I'd like to say that I'll be back and I wish I could, but I don't know .... read more