I feel the Panera in Pittsfield has gone downhill.... Not what it used to be to be... I used to go there at least once a week. I love their Fuji apple chicken salad, but for some reason, it just tasted different..... the lettuce was not good...Panera these days are not cheap to eat there. I feel they better do something or they'll be closing their doors too. I blame it on management.!!!! read more

The bagels are top notch and amazing we got the bakers dozen with some of our favorite bagels. Top choices are the Asiago cheese and Cinnamon Crunch bagels read more

Pan=bread era=time. But if my wife and I were reviewing the bread alone there's no time for bread on Merrill Road. The grilled cheese sandwich was repulsive-bread was chewy and the half melted cheese was still chilly. The soup was satisfactory-the bread was not. The service was pre functionary. The one redeeming factor was a cozy fireside ambiance. I'd stick with a bagel and cup of coffee enjoyed fireside. read more

Service was not out to part. Aske for the Mac and cheese with lobster and lobster roll my dad asked for the same the guy taking our order didn't listen than had to go up several times to get the think that we're on the slip we didn't get. The food was ok but got sick after will never go there again. read more

Food was amazing. The delivery was quick. I've been in one of the restaurants and I love how it's set up but, I got delivery this time and they were right on time. Delivery person was very helpful and pleasant. read more

I am very disappointed and won't be eating at Panera in Pittsfield any time soon. I ordered the chunky avocado toast with arugula and tomatoes. Chunky my eye, it was a thin smear of green stuff. No chunks what so ever, it was like smearing mustard on a sandwich. I feel very jipped! read more

Ok I have never left a review of anything before but this is ridiculous. This broccoli and cheddar Mac n cheese was $6.37 as part of the pick 2 "deal". That's $1 per bite! read more

Panera Bread - Broccoli cheddar Mac n cheese - Sandwiches Near Me - Pittsfield, Massachusetts

This is the worst Panera I have ever been to. I was meet with rude employees with attitude, and our food coming out cold. The portions are also ridiculously small for panera. Don't even get me started on the bathroom, DISGUSTING. read more

Panera Bread - Sandwiches Near Me - Pittsfield, Massachusetts

Tried the Pepperoni Mozzarella Melt - HUGE LET DOWN. Hardly any pepperoni or mozzarella. $10 for a hunk of bread. Check out my picture. Used to really like Panera but hardly ever go anymore and this meal will make that trend continue. Plus they don't have Coca-Cola. Never have, probably never will. This was at the Pittsfield MA store. read more

Panera Bread - This is reality - the Pepperoni Mozzarella Melt - hardly any pepperoni or mozzarella. SO DISAPPOINTED. What a rip off. - Sandwiches Near Me - Pittsfield, Massachusetts

They gave us our food to go when we asked to dine in and wouldn't make smoothies. Food was honestly mid and the ice didn't work. Vacuum running the whole time. Just overall sucked. It was 9:00 and they were closing up when they are open until 10. read more

Panera Bread - Sandwiches Near Me - Pittsfield, Massachusetts

This place is great, but seeing customer expectation is hilarious. Probably the best soup place around. Tomato soup is 5 Stars, Grilled Cheese is 5 Stars. Noodle soup is 5 Stars... Where do you dig up these people that complain about mac and cheese for $6, Oh Pittsfield.. Place is great, the customers need reality check. read more

There was bread crumbs IN MY BREAD BOWL! This is unbelievable I ended up eating it anyways and it was still delicious. Good job Panera. read more

Panera Bread - Bread bowl - Sandwiches Near Me - Pittsfield, Massachusetts

Too bad I can't put zero stars. Forty minutes and still waiting on a sandwich and salad. We asked for an update, and were greeted with an annoyed manager-like figure. No refund without a receipt, but the ordering kiosk gives no receipt. I realize it's crowded, but this is just unacceptable. read more

Got the southwestern salad with grilled chicken, got a small container of lettuce, a couple of cherry tomatoes, half of an egg and three pieces of grilled chicken! Ugh so disappointed!! WT?? read more

I almost always get the half sandwich and soup at any Panera. This seems to be a staple of mine and probably the best deal on the menu. Going with the whole sandwiches always makes me feel pretty light in the wallet after a meal. This place is usually pretty busy, I like to go after peak hours 1 PM and 7 PM are the only times I would go but even at standard hours they are pretty good at getting things done quick. The french onion soup is really the only one that I like from their menu. This however tastes a little bitter and salty, most likely the result of reduction keeping it hot all day. The tuna salad is very good, the Italian club is pretty good too but has made me sick once, which I feel like is a deal breaker. read more

They were out of all flatbreads??? They we're out of several drinks. We tried the "Signature" Chicken sandwich and the spicy version and both were dry as dust. I wouldn't put my signature with these! Pricey, rather dirty, limited choices and unfriendly staff made this a negative experience. Not returning. A better bang for your buck anywhere else. read more

Cappucino made with no espresso whatsoever, what the heck is that? This location certainly isn't doing too hot...

Terrible Customer Service Very Surprised that a company this big would go so far down on their customer Service..This is a good quality chain to eat..I blame the managers at this location for not training employees to treat customers better!! read more

There was a hair in my Mac and cheese :( very disappointing (it definitely wasn't mine because it was the wrong color)

Don't bother going to the Pittsfield Panera. I know it's Father's Day but... This morning 10 am no bagels 1 croissant. Breakfast sandwiches on bread??? Why bother opening if they don't have any food. Not going back anytime soon. read more

Recently I walked into this Panera and walked right back out. Not one employee, including food preparers, wore a mask.

Really? Who's looking after the coffee here? 3 out of 4 coffee urns empty? Had to wait almost 15 minutes for Dark Roast which tasted like it was the second go round on the same grounds. When I asked the server if anyone was checking, perfect millennial answer was " Oh I'm not on Dining Room!" read more

Don't come during busy times or when normal people eat lunch. I ended up ordering online because the line was out the door. I ordered a southwest chile lime chicken salad for pick up. The salad was missing avocado, cilantro and arugula. Good thing I checked the bag and had to go back for the baguette they never pit in the bag. I was assuming that the salad would be correct, shame on me for not looking. read more

Panera Bread - Sandwiches Near Me - Pittsfield, Massachusetts

Poorly designed Panera with limited area to wait for to go orders. You stand there and are in everyone's way as they get their beverages. I find the food comes up very slow, sometimes waiting 15 minutes or more for to go soup. Line is always long at lunch and slow moving. They introduced the quick order kiosk but it wasn't stocked with pagers so order times out. Every time I go, I ask myself why. read more

Rude service, used improper pronouns, wouldn't let me order a burger. The manager has terrible customer service skills. My bread bowl was cold and the hibiscus tea tasted like melted popsicles. Still waiting on my burger the guy in the back said he'd do it for a "special deal". I either owe him my soul or my body so I want my damn burger. read more

Here for breakfast. Used kiosks which were easy to use. Staff taking orders were rude and obviously not happy with their jobs. There should be only kiosks!! Only one cook and she was even less thrilled to be here. Actually threw my order up on the counter without a word.....is this mine I ask??? "I don't know probably! "Was the response!! What a bad name staff here are making for this chain! read more

Rude servers. Completely ignored. They just stare at you instead of waiting on you. Super bizarre.

Today I experienced the worst service at the Pittsfield Panera. When I entered the building at 9:55 there weren't any registers open in fact the registers were not even banked yet at the manager on duty decided to do that at 10am. There were however the kiosk available for me to place my own order. I struggled a little while with it and became frustrated as it in my opinion is not the most user friendly system. Finally an associate surfaced with the MOD and took my order. Myleah was the employee and she had the personality of a wet sock. Never once did she make eye contact. The order completed at 10:03 and I proceeded to wait another 10 minutes for the order to be completed. Evidently they were out of one of the bagels I ordered so I guess they were just going to wait and see if I would notice one was missing. When I did notice the response given was oh we don't have anymore everything bagels. Was someone going to tell me this or was I supposed to guess ? Meanwhile the line is out the door with still only one associate taking orders. The manager was available but did not attempt to keep the lines down or do anything other than stand there like a deer in headlights. The tables were dirty and I needed to wipe them down myself, it was a holiday weekend and there wasn't the proper amount of staffing not to mention they were out of Pepsi and 2 different types of bagels. This location is very Poorly run and the associates have no people skills to speak of. Believe me I can get a 10.00 bagel somewhere else. I don't need to go to Panera to be ignored and price gouged. read more

Wow! I'm still in shock!! What happened to this place?!! I have only been back twice since I have been back in town but the first time I went I noticed something drastically different and thought to myself "boy they must have changed management?!" It just wasn't clean, the dishes were stacked up all over the place, there was only one woman that I could tell working, the tables were dirty...I just can't believe this is the same place that I used to come to and loved! I am also shocked by the prices! Its total absurdity that they charge $7 for a half of a sandwich that doesn't even have any meat on it and $4.29 for a cup of soup that is half full! I am SO disgusted but I'm also sad because I used to love it there! I will NEVER go back to Pittsfield Panera! Something better be done soon or I believe y'all are going to be closing your doors! You definite need new management!!! read more

fancy hospital food...but it's ok just wayyyyy to over priced 15$ for a grilled chesse an soup??!??!!

What happened to this place? Are they training the people at the registers to be rude? Or are they only hiring severely under medicated depressives to complement the aggressive, anger school dropouts who prepare the food? The woman who cleans the tables was the only pleasant worker. The apologetic manager looked likable. I felt sorry for him. Then there was the food...I went for breakfast..."they were out of ham and out of bacon...but they could make the breakfast dishes without meat, for the same price as there wasn't a way to adjust the pricing," at least that was what I overheard. I bought a soufflé and a coffee. The soufflé tasted soapy...what's wrong with the preparation? read more

Personally I haven't been to Panera bread in a couple of years so I thought you know today might be a good day to get a little breakfast sandwich run my errands & call it a day. Now I remember why I have not been there in a couple of years..it sucks! The service, the food, everything! I asked for an egg white breakfast sandwich, I get a runny egg on my sandwich. I bring it back, they remake it. Now I get a bagel not toasted, cheese not melted, and no chipotle aioli as I asked for. I asked for my money back at this point. The manager was rude and gave me a hard time about giving me my $6 back. I'm sorry, I'm the customer if I'm not happy it's your job to rectify the problem. Needless to say I won't be back at Panera. read more

This was the third time I've eaten Panera, and the first at a sit-down. I enjoyed the creamy tomato soup, 1/2 greek salad and looking on at others' food. Friendly servers came out and offered us a full menu when we walked up to read the fixings. When we left, I intended to get tea and a pastry but the line was incredibly long and there's not separate counter to get tea - that would be great! read more

I love this place. It's a great healthy alternative to the surrounding fast food empires. The staff is very friendly and willing to go the extra mile and in my case the mile being- looking up the exact grams of fat in my salad dressing. The baked goods are always fresh and delicious. I was even informed the other day that all leftover food from the day is donated at the end of each day to the less fortunate. I highly recommend this place. read more

Good lunch spot with a Good selection and quick service. I moved to the area last week and this was the first place I ate lunch at. I ordered the Asian chicken salad. Very tasty . I love the Apple instead of chips. The iced tea selection was great read more

Great place to grab a quick lunch or dinner. I love the 'you pick two' option and always get the Fuji apple chicken salad and soup. Great baked goods and refreshing beverages. Their seasonal fare is always fun to check out. This is my husband and my go to place when we want to grab fast, but fresh and tasty takeout. read more

I love the food, but I feel it is kind of pricey for what you're getting. Also, when my boyfriend and I order either sit-in or even to-go, they never have most of the items we want to order. There was one time, we waited the entire time we "thought" they were making our order, but after 10-15 minutes they decided to tell us they ran out of the item we wanted. Very disappointed. read more

Worst Panera I have ever been to, lack of space for people waiting for orders. The lady who was putting the rapid pick up orders was rude. Rapid pick up is suppose to be that, you shouldn't be questioned if an order is yours... the correct name was on the bag, I have known my name my entire life. When I told the lady yes it was my order she preceded to say are you sure? My response was did she want my drivers license and a copy of the order and walked out. read more

First, they messed up the order and the cashier was a little rude about it. Second, the place was dirty. There wasn't a clean table in the place. Third, my plate looked like it was thrown together. The sandwich was practically under the soup bowl and the soup was all over the plate, napkins, sandwich and spoon. Not planning on coming back at all! Worst Panera Bread ever! read more

I love Panera bread foods great only complaint is that I was with a frien the other day and she used her card which you get rewards for using it and she did qulify but was told it only could be used fir orrrdering on line which is not fair especially for people who dont order onine i think they should have given her the duscount right there read more