After dropping off a family member at the airport, I swung over to Eureka Way to eat at the Panera Bread in Taylor. I wanted to have a location to eat lunch and update my planner. Plus, use my Unlimited Sip Club. Membership has its privileges! I extrapolate that they were understaffed. There was no one available at the counter to take an order. With the self-serve kiosks available, this is a whole new ball game! After began placing my order on the kiosk, a jovial gentleman came to the counter to take the order of the person that came in after me. I ordered the seasonal Harvest Medley Chicken Salad which comes with a baguette. The salad was tasty. I never have cared for the baguettes because they are always so hard at all locations. I forgot to substitute an apple or a bag of chips. I also ordered the new recipe cinnamon roll which was dry. I'm not sure if it was truly made with love. The restaurant has your own self-serve tea and coffee station. This is a plus to prepare your hot drinks to your liking. I like two tea bags for my drink. The restaurant has lots of seating options. This was the perfect place to grab a window seat, sign on to the FREE WI-FI to get some work done. I was there for a couple of hours. I hadn't done that before. In that time frame, I saw lots of customers come and go. I also witnessed staff coming to clean off the tables as customers would leave. read more

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They gave me a bread bowl that only had a cup not a bowl with it, and my bread bowl wasn't cut. They just gave me the bread! Plus it was cold. I had to heat up the bread and the soup. Not cool for an order that was almost $20 At least they got my salad right. read more

Panera Bread - Bread bowl - Salad Near Me - Taylor, Michigan

Again, my drive thru order was made wrong and missing items. Pop with extra ice came pop with 4 ice cubes. Missing the bag of chips. I had 3 items and they still missing one. This is an ongoing issue with this location so it's a No Go for me now. (My tomato soup was good but it's just tomato soup.) read more

GOT A BAD HABIT OF not putting rewards on cards and applying them on your account. It only seems to happen in the Mornings! So I asked for a Receipt so I could put it in, She gives me a duplicate receipt without the NUMBERS on it!!! I can't make this up! This happens all the time here!!!!....make sure you check!!!! read more

I have been a couple times the only issue I have with this location is that chocolate chip cookies can be very hard to bite compared to other locations where the cookie is crunchy but not hard. But I typically get the pick two with a Caesar salad and tuna sandwich. No complaints there. I enjoy the food here. The service has been great as well. And they are always clean. read more

Panera Bread - Caesar Salad - Salad Near Me - Taylor, Michigan

The young lady at the speaker and the window was extremely nice and helped me save money and get hot delicious food. She even showed me how to set up my gift card on my Apple Pay. PLEASE GIVE LeAsia a raise!!! read more

I've never really had issues at this location. I love the bread bowls. Just hate how expensive the chain is.

I'd give it no stars but yelp won't allow it. Headquarters should look into this one. Drive thru took 15 minutes wait with at least 6 workers inside and I was the only car. My sandwich cost a bit over $12 and look at the pictures. I love panera but service keeps me away. read more

Panera Bread - Sad attempt for a dipper sandwich - Salad Near Me - Taylor, Michigan

it took 30 min through the drive through, I asked for regular iced haze mocha coffee, (it comes with cold foam and hazelnut bark sprinkled on top. They tried giving me a large black mocha coffee. I told them that it didn't look right. They said that is what I asked for and they said I had to ask for creamer. I said it comes with cold foam. she put creamer in it but it's just not what I ordered. It's like this all the time read more

I feel ripped off and still hungry. This has to be the saddest $10 salad I have ever seen. For the price I guess I expected more, but I promise I won't be back. Wendy's has a decent Cobb salad that is way bigger, and it's cheaper. read more

Panera Bread - Green Goddess Chicken Cobb Salad doesn't even fill the small container - Salad Near Me - Taylor, Michigan

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My order was made incorrectly twice on the same visit. The first time I ordered, my green goddess sandwich was served with ONLY bread, cheese and turkey (I paid extra for the turkey). Told the staff behind the counter, I was told they were going to bring the missing sandwich items to me ??? Strange but ok. After I sat down with my sad sandwich, my husband sees and takes it back to the staff and requests a remake of the sandwiches. Our order came out a second time, this time again most of the items were missing. By this time, 30 mins have passed since we ordered . There was only 1 other couple in the cafe and no one in the drive thru. What happened ? We got a refund and went across the street to BJ's Brewhouse instead. read more

FOOD POISONING! Do not go here unless you want to get sick! My sister and I both got terribly sick from our order yesterday for pick up. Not to mention they skimped on the sandwiches- whoever they had in the kitchen yesterday afternoon should not be working there at all. read more

Panera Bread - My order # for reference - Salad Near Me - Taylor, Michigan

Autumn squash soup is delicious. It is light on stomach even though it is on the thicker side of soups. This is probably the only thing I order during the fall months. Service is good. Environment is kept tidy & clean. read more

They were so rude. The bread was hard, and I tried to order something and they said you shouldn't order it because it tastes bad.

I never review Paneras, you'be seen one - you've seen them all. However this location had bad reviews and when we went there on 1/19/25 we had the best customer service. The lady taking our order helped us by changing our order to save money but get more food. She also was patient enough to type in our gift cards. The expo guy was nice to everyone. We ordered a mocha and it came out cold. They fixed it, and sized it up for the inconvenience. Super great staff that Sunday morning. Thank you for your patience and generosity as a team. read more

Update :-( Working from home wanted a coffee and decided that Panera maybe has gotten their act together nope. Ordered delivery Grilled cheese substitute with EXTRA fresh mozzarella, add spinach and emerald greens and salt and pepper. BF got the Broccoli soup, and a bagel with cream cheese for his breakfast tomorrow before he leaves town Chocolate chip cookie 2/5-Greasy- glad it was an add on item did 99 cents Large iced coffee 2/5- asked for light half and half Grilled cheese 1/5 burned, no salt, no pepper, no extra cheese Broccoli 3/5- nothing wrong just lukewarm, their soup is out of a bag anyway so don't ever expect it to taste like it's fresh. I called the store regarding the missing cream cheese and spoke to Jim. (Really needs to learn customer service skills). I don't really need to be yelled at..when I was super nice about it. When I asked for a refund/credit for my bagel purchase he asked why should he because "what are the butters for?". Well Jim I put them on the baguette when I eat it. I love the carbs. My Bf is not going to eat a plain bagel so it's already in the trash. Keep the $3 bucks. Learn to be kind :-) To sum it up: Missing cream cheese, burned sandwich, greasy cookie, missing a straw for my iced coffee, that's fine I'll just pour it in a cup. Rude Monday with Jim. It's shame on me because I knew better after a month ago. read more

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MY GOD!! I ordered an Avocado Egg White Sandwich to eat in the restaurant. It took them 30 MINUTES to make the sammy - AND THEY GOT IT WRONG!! How could an Egg and AVOCADO sammie have NO AVOCADO? Waited another 10 minutes for it to be remade. Not impressed, not going to the Taylor, MI Panera again!! They were sure good at getting the drive thru customers' food fast! read more

Sandwich was dry. And I asked for extra chicken and extra sauce I ask for no avocado and got that too girl at the drive-through had a attitude. And act like she didn't want to be there I would never go to the Panera bread in woodhaven ,Michigan again. read more

Panera Bread - Avocado that I did not ask for for my sandwich - Salad Near Me - Taylor, Michigan

I got food poisoning on 1/17 from their broccoli cheddar or it was the blueberry muffin. Awful experience and i really like panera but beware read more

Walked in and the manager dude already gave a little attitude saying to either use the kiosk or the drive thru. so i went through the drive through and it was him taking our order and got snippy when i asked a simple question. then took forever for no reason waiting at the window for basic sandwiches. then got my food back and was so excited to eat the sandwich cuz i was starving and barely even got half a sandwich back lol. like yea that'll help my hunger. so if this is the same manager that was managing when all the employees went on strike like a year ago then i totally see why. in this pic i had only taken 2 bites so far before i took the pic but still this was sh** atleast the mac n cheese was good read more

Panera Bread - napa chicken sandwich - Salad Near Me - Taylor, Michigan

I'm wondering how they stay so busy? Cashier told me to get a tea bag with my fingers they should have tongs there. The floor was soaking wet from an inexperienced mopper. They appeared to be too short staffed. I waited too long for my order. read more

Extremely disturbing experience this morning. I have a monthly coffee subscription at Panera and get a cup once a week at best. This morning my experience was a bit different to say the least. I was nearly physically attacked by the supervisor who's name was Jim. I'm still in shock. Jim insisted I leave the restaurant due to not having a proper face mask. However, there were other customers without face cover. What scares me the most, Jim had walked up maybe 10 inches from my face at best. At this point I just want to forget this ever happened and hopefully history doesn't repeat itself with Jim and Panera being careless about who they hire. Also, I ordered my coffee with two espresso shots and sugar and have neither in this cup. Needless to say, my monthly subscription will be canceled after this review. Honestly hoping people will change soon and start treating everyone equally read more

Panera Bread - Jim screaming at me inches away for perhaps looking different. Since there is no other logical explanation - Salad Near Me - Taylor, Michigan

Slow. All the employees walk slow, talk slow, WORK SLOW. The managers act like they don't understand how a restaurant works. Waited for my food for 50 minutes was told repeatedly 8 more minutes. There was only one person in the dinning room and me. It was 9:30am and there were plenty of employees. Watching them is like watching zombies working. The drive through takes priority and the Managers have so much attitude. This location could be the worst Panera in America. This is not what the founder had in mind with Panera. Every time I come here I promise myself never again. This time I mean it. read more

This is the first time that I've ever seen a drive through Panera and I got really excited. I was waiting in the drive through and it took definitely longer than a normal drive through but whatever you know, I expected that. I'm not kidding 20 MINUTES goes by and I'm still in the drive through. Waste of my time. Food was cold. Not a happy camper. It would've been easier just to go inside. read more

Placed order online and paid an astronomical "convenience" fee. Order was $150.00 order. Received order not all items were there. Asked for extra dressing for three salads barely got any. Three of the sandwiches were messed up. Horrible service, not good food. Very disappointed!!!! read more

Sorry, fail. Ciabatta bread was harder than a cracker. I used to order Italian combos all the time back in the day and the bread was always soft (yet dense requiring some chew). Every other aspect was great, but ruined by that. read more

My family love Panera Bread but this location has disappointed every time. It is not managed well at breakfast time. There are never enough baked goods during that very pertinent time of the day! The drive thru line is always ridiculous and slow, so I tried the call ahead ordering. I waited in the parking spot for about 10-15 minutes and no one ever showed. I went in only to find that my order wasn't there. This location is NOT fulfilling the Panera branded name! read more

So I hate to talk bad about this Panera Bread, however I feel like I was cheated and bamboozled. I have gone to this Panera Bread on 4 different occasions within a week. 1st time my lemonade was missing. No big deal, drove back up there and was given my lemonade. The other 2 times no problems. However this 4th the time I ordered the Napa Almond Chicken salad sandwich with extra chicken salad. From the look of the pictures I didn't even get a spoonful of chicken salad!!!!!! I'm beyond annoyed and pissed off. I don't know if the workers could careless than a damn about customer service or if this was the last of chicken salad for the night, but this was unacceptable!!!!!!! Perhaps customers get better service only in the daytime NOT after 7pm. read more

Panera Bread - Extra chicken salad. NOT!!!!! - Salad Near Me - Taylor, Michigan

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I would give a ZERO stars if I could. The worst Panera I have EVER been too. We ordered a bagel and an egg sandwich and it no joke took FOURTY minutes. Once we finally got our food I checked to make sure it was right and it of course was not what we ordered so I went to the pickup counter and told them and a blonde lady with short hair and a yellow shirt (I'm thinking the manager) got snotty telling me it was only going to be two minutes after I explained that we had already been there for 40 minutes waiting on two things. They finally had my sandwich ready and the same lady in the yellow shirt THREW the sandwich at me across the counter. Thought it was over there so we went to our car and went to eat our food and you'll never guess there was a short black hair in our food. We said screw it and took our business somewhere else. THIS PANERA NEEDS TO BE SHUT DOWN and under new management... will never go here again. read more

Rude service, forgot a drink and had to wait at the window for fifteen plus minutes and didn't acknowledge us. Then when they came to the window the drink had no straw and had no silverware with the food. When we went to go inside for silverware they were "out of spoons". read more

I love Jim the manager is so nice. He's the best person and I love it here. All of the bad reviews are wrong.

It takes a solid 2 and a half years for these carnies to actually make anything here the fact that they have a drive through is really just a cruel joke to make you late going back to work read more

Ordered the Mac and cheese and Caprese sandwich. My mac and cheese was barely room temperature. When I took it to the kitchen window I was told there was nothing the could do but there was a microwave in the lobby. WTF??? My lunch was almost $20 and I have to microwave part of my lunch??? read more

Worst Panera location ever. Seriously, every time we go here there's always a "staffing problem" that makes them take an hour to make anything. But there's so many people working but they're doing nothing. Last 2 times I've been here we place pick up orders 30 minutes in advance and when we got there they still weren't ready, we had to wait an hour for the orders. And today there was a man telling everyone in the drive thru and in the store that his staff wasn't trained so it was going to take them a very long time to finish any orders. He said it was going to take them 40 minutes to make a half salad. Stay away. read more

I have been to the Taylor, Michigan store a number of times. Each time that I have been there, training is going on in the dining room. Why do I have to listen to the training session when I'm trying to enjoy my meal. I have tried to sit in different locations and you can still hear everything that's going on. Find a location other than the dining room so that your customers don't have to listen to that. I won't be back. read more

This review has nothing to do with their food, although lately they are on a health kick that has increased the already high costs of their food, so I am eating there much less. I overheard a woman manager speak to an obviously teen employee, who had honestly doing nothing wrong, in a manner one might discipline a naughty dog. She wanted the employee, who was walking around the dining room offering assistance, to continue to do so - even though the kid had been mindful of customers short of blowing their noses for them. Honestly, sometimes you just want to enjoy your meal without some poor kid being forced to ask you for the 7th time if she can help you with anything. Yet the woman manager jumped on this kid for seriously spending maybe 15 seconds just standing off to the side. Bad management.... read more

Just came here for the first time today, and the food was on par with other locations and the the man who I assume is the manager, was super helpful and friendly. Love it. read more

Placed an order for pick up at 7:40 went to get it at 8:10 after receiving a text saying it was ready for pick up. Not only were they closed but now I don't get my dinner and I have to wait two days for a refund. Change your hours and don't allow online orders if you're closed. Beyond frustrated. Don't ask the manager for help either they'll do literally nothing and shut the door on your face. read more

Pretty bummed that the Southgate location was closed for this one to open. But, I do like the layout of this location better. The staff is pretty nice, the drink station seems to be pretty clean. Really wish they would make more souffle's, every time I come there seems to be one left that the person in front of me ALWAYS orders!!! Gggrrrrrrr!!! That on top of it being an extra 20 mins to get to this new location; very frustrating. But my personal irritations aside, pretty much a standard Panera. read more

This is a great place to work. I love my job. Our new store is beautiful and all the new customers are super nice! I can't speak for everyone who works there but we can go on break and we DONT HAVE to eat Panera. You can bring your own food. That's why we have microwaves. Us employees get a great discount for Panera being expensive! Come visit me in the drive thru :) read more

Panera Bread - Salad Near Me - Taylor, Michigan