They took forever to work on a very simple little order and then to top off that incompetence, they gave me something other than what I asked for. Plus, the place was swarming with flies--imagine a slightly milder version of The Amityville Horror and you'll get a pretty good picture. It must be filthy back there. Save yourself the time, money, and nausea...go to a different location. This one is poorly maintained and very badly managed. read more

I really enjoy Panera, and this restaurant meets my expectations. I particularly love the Asiago Cheese Bagel, Caesar Salad, Bacon Turkey Bravo Sandwich, Tuna Salad Sandwich, Smokehouse Turkey Panini, Broccoli Cheddar Soup, and Iced Chai Tea Latte. I've ordered all of these items at this location, and they have been very tasty. I have had this location run out of the side of French Baguette once or twice. However, last time that occurred, I asked for a bread bowl as a replacement, which I was given for free. I'll definitely be returning soon! read more

Had lunch today with a friend. I ordered a grilled cheese sandwich. It came and was so bleh I couldn't eat the whole thing. There was no pickle, tomato, or garnish on the plate. I ordered an apple but they were all out of apples so they substituted a healthy bag of "potato chips". Why are their prices so high? Their sandwiches are so little. The tables are not cleaned after someone leaves. SERVICE-there is no service- they take your order and hand you a buzzer. Poor quality. read more

The pick 2 is a total rip off. My girlfriend and I paid $25 for two bites of a sandwich and a scoop of Mac & Cheese. Bread didn't seem too fresh. Way over priced. read more

Panera is expensive af. I mean we all know that but I've been getting to you pick 2 for years now.. But why on earth and I paying $6 for a half sandwich and $4 for a cup of soup?????? My total was almost $11 and I wasn't even full read more

Horrible service. Used the "rapid order pickup" for the first time and it dId not make a good impression Took 50 minutes to get my food since the order was placed. Had to remind them twice about it when the manager finally realized it and said she was "bagging it up" which took another 10 minutes. When I asked to talk to her she didn't let me talk, interrupted me and then rushed me off with poor excuses. My baked good was also forgotten. Customer service is everything. I will not be visiting this location again. read more

Zero stars for service, cleanliness, and food quality! The attitude of management is BELOW ZERO. When we complained about the incompetence--40 minutes for a bowl of not even warm soup and yesterday's stale bread, the "manager" got mouthy and said we were disrespectful for arguing with Justin the assistant manager that training new employees on my time was not an excuse to not fill food orders. Just unbelievably awful every time we think we will give them a chance. read more

I wanted a hot bowl of soup and was already down at the Waterfront. Panera is really the only place to get a big bowl of soup down here, and I had my work with me so I thought I'd kill two birds with one stone. The cashier, Shailyn, was super nice, but she was the only perk of this Panera location. My soup was cold, and there is not a single table in the entire restaurant that has an outlet. Horrible. Won't come back to this location. read more

If i could give this less than one star, I would. Ive been to this Panera twice, the first time they messed up my order. It wasn't too big of a deal so I let it slide. Came back the second time and ordered mac and cheese and a baguette. The mac and cheese was cold and I went back up to tell them and the woman (glasses, heavy set, long thin hair) stuck her finger in my mac and cheese when grabbing the bowl then put it back down and told me "there's a microwave over there by the coffee". If I wanted food I had to heat up in the microwave, I would have stayed home. Not only was the mac and cheese cold, the baguette was so stale you could chip a tooth. The service was horrible and I was incredibly offended and unimpressed that I had to heat up my own food. That is unacceptable and ridiculous. 0/5 read more

The place was packed when my husband and I stopped in for a to go order, but we were really impressed with the staff who were pumping orders out quickly with a smile. Customer service sets establishments like this one apart, and it's what earns return customers. read more

I live close by so I go here frequently pretty much for the free WIFI and espresso. But here's a secret - they don't seem to know what an Americano is so often I am charged like 75 cents for a double shot of espresso to which they add hot water upon my request. Needless to say coffee is not expensive here as you can fill up as many times as needed without being hassled. Although there regular coffee is undrinkable to my taste. Pastries are baked fresh and are plentiful. There is other foods to choose from ie whole grain bagels are edible and about a buck with no extra charge for butta. Outside seating and people watching is always a good distraction plus there are all kinds of people who frequent this Panera from the very very old and decrepit to the fashionistas taking a break from Victoria Secrets, Ulta, Wet Seal and the other various shops at this water front location. read more

I like Panera bread but this one is a so so. I always get my fuji chicken salad in every Panera bread I go. All of the other use spring mix to make their fuji chicken salad except this one.. They just use regular salad and salad doesn't taste or look very fresh either. I was kind of excited to find there is a panera bread around us but I am disappointed after trying it. Don't know if we will be back again. read more

In general, I like Panera so rather than reviewing Panerai overall, I'm going to compare this Panera store to other Panera stores that I've been to. I've been here a couple times and so far, no major complaints in terms of food and service. The people are generally friendly (honestly, they are probably the friendliest Panera staff I've seen in all of the Panera stores I've been to in Pittsburgh, although I haven't been to them all). Once, I came in after breakfast time and asked for a quiche and they gave it to me without any problems. I haven't had to wait super long, even if there are a lot of people. However, my biggest problem with this Panera store is that there are hardly any outlets and seating is rather a pain. I like to go to Panera to eat and do work at the same time but it's rather hard when there aren't many seats and very few outlets. Food: 4 stars - just your average Panera food Service: 5 stars - as mentioned, pretty good experience Seating: 1 star - don't come here to work or come with a huge party Overall: 3 stars read more

This place is one the worst I've ever been to! I ordered a steak bagel breakfast and that was so cold! The egg on top was beyond horrid l, looked as if they scraped it from the trash!! It was nasty as can be the coffee itself was ok, but the staff itself was rude!!! Do not ever eat here!! I would rather eat at an IHOP than to ever set foot in this place again!!! read more

Non existent internet service. I came here to do some work on my laptop and the internet speed wasn't strong enough. :(

The quality....and everything varies here. Can't guarantee clean floors. Sandwiches are different every time I get one. Service is mostly positive. Also, there's a big hump in the floor - see if you can find it! read more

The food was fine. It's a chain. I'm not rating it. The service was absolutely horrible. It started well enough when we ordered lunch, but ended horribly when my daughter said we should get a treat for my husband. Between being ignored by the girl at the counter, her not listening to the order, then arguing with me when I told her I did not ask for what she brought me, I really can't decide which is worse. I rather spend my money somewhere local where they appreciate my business, rather than take attitude from Panera employees. read more

Service here has gone considerably downhill. Orders messed up, longtime staples on their menus dropped, and prices jacked up. Needless to say, will be my last time going there. read more

I went here, cashier messed up mine and my girlfriend's order. Went back and politely told her what was wrong and cashier BRE rudely tried to make me seem like I was in the wrong, and did nothing to fix my order, I'll never come here again. read more

I come to this Panera when I'm visiting my family in Pittsburgh as I need to work online. I do my part by buying breakfast, lunch or dinner as well as beverages. Unfortunately the quality and the size of the sandwich selections has suffered in the past year. The work staff (and even some management) are sometimes rude to customers. This time, I've decided to speak up. Today, Megan (shift manager) grabbed a buzzer out of my hand and threw it in the basket after asking me to place it there but giving me no time to do so. When I commented that the mozzarella flatbread had only three thin strips of mozzarella on the sandwich while smothered in tomatoes...instead of asking me whether she could fix it (I said that I was willing to pay), she stated "That is your opinion". Hm. Thankfully, I have other options for doing work and having a meal around da burgh. Perhaps a different Panera as well! read more

I've been coming to the waterfront panera since it opened regularly, and the past year it has really gone down hill. My third time ordering ahead there tonight and my half salad was literally 10 pieces of lettuce chopped .Very disappointing how quality has gone down I would have rather eaten a salad from Wendy's than what they just gave me, not to mention I asked specifically for extra croutons and got TWO in my 1/4 cup salad . Needless to say, I'll be letting our friends and family who frequent this panera regularly to switch to another location . read more

Last visit to Panera. Portions are way down, and Prices are way up. For a few dollars more you can eat a nice place. They even have the balls to solicit tips for there staff at the register. Fck this place. read more

Found hair in my cookie. Kinda gross..... I love Panera but that did ruin it for me. The customer service is good. But I'm not sure how clean the food is now read more

DO NOT EAT THE PASTRIES! We saw the manager do a nightly count of all the pastries and touched everyone with his fingers (no gloves). I commented and said excuse me you are touching all of the pastries with no gloves??! He looked at me and said, "I'm not touching them I'm only tapping them". Yuk, i said that's disgusting people have to eat that. He looked at me and went in the back. I told the cashier Thomasina that i would be calling the owner.. that's unexceptable. She reluctantly gave me the owners name. Luke I'll be calling U tmrw! read more

I've had bad experiences here a few times now. I wrote panera bread and haven't heard back. Bad service all around!!! Basically, we ordered our food, they ran out of what we wanted, so just decided to make us something else with out telling us. When we got our food, we asked why they made us that instead of what we ordered---'oh it was the closest to what you wanted'.....hmmmm how about you tell us that before we pay, and how about you give us our money back. Really, you don't get much for what you pay for at panera. Its not very good at all. read more

This Panera Bread location is ideally located in the Waterfront shopping center in the midst of several shops and a large parking lot. The space itself is much larger than many other locations I have been to and has ample seating, which is always a good thing. Unfortunately, the service is slow and unfriendly (there was no line and it took a few moments for someone to notice there were customers trying to order). I was surprised that I was automatically given a baguette with my meal rather than being offered a choice between the bread, an apple or a bag of chips. Perhaps it is this location, or maybe it was just a one-off oversight. As I mentioned, there is plenty of seating, but our options were limited because all of the tables were disgusting with trash on them and in desperate need of a wipe-down. If it were over lunch or a rush, I would be more sympathetic, but there were only a handful of patrons in the entire establishment. I was also upset that the WiFi was not functioning. Despite my nitpicking, the food was fine and it is a standard Panera, just not a stellar location. read more

This pertains to all the Paneras in the Pgh area. When you go to buy a sandwich, they never tell you they have missing ingredients. It's only when you get the sandwich that they tell you they're out of the foccacia, or out of the basil (they never have basil in their frontage chicken panini, but they pretend they're temporarily out of it). In other words, they've changed the ingredients, but they pretend they haven't and are just out of some things. I bought the new chipotle chicken with avocado sandwich. Don't fall for it. The so-called avocado is a few spots of green on your sandwich. You're better off paying more and getting the real deal somewhere else. read more

Service here is pretty bad. They were out of napkins and cup lids. I ordered chicken tortellini pasta and chicken noodle soup. My chicken seemed undercooked in the pasta and there wasn't any chicken in my soup. read more

They are fast friendly and efficient. The salads are fantastic. I love it there because you can trust that you food will be fresh and tasty. They also have the best bagels in town. I go to Panera around 4 to 5 days a week. You just know it's gonna be a great meal.! read more

My daughter and I went to Panera Waterfront, Homestead Pa. around 4 pm on a Saturday and TRIED to order a dozed bagels. We inquired as to when more Asiago bagels would be available and the counter person responded with we won't be making more bagels that's all we have. Thinking maybe this was a mistake I tried calling in for a dozen bagels at 3 pm on Saturday a couple weeks later and was told the same thing that Panera ' a neighborhood bakery' was OUT of French Toast bagels at 3 pm and won't be making any more. I find it interesting they have many employees standing around I could see if they were busy but they aren't busy and items are in the oven baking and with several hours left open for business they easily deny customers product they want to purchase surely it doesn't take very long to bake 6 bagels when given a couple hours. Maybe they should not be so concerned about the leftovers being donated instead they should focus on customers reasonable request. read more

Well this Panera is popular in the Homestead area. I love that new spinich and artichoke keish. I also love their coffee. Spend a great deal of time here. read more

this was my first trip to a panera and my last. the cashier got my order wrong multiple times while just ordering, no reason why a bread bowl is so complicated. when i finally got my order right i sat down at a table with a pager i was given, 20min go by and im still patient, took a phone call and when finished i looked at my order reciept. i order my food 40min ago. i went up to the manager and asked wtf is going on with my order, they said the order was already complete and taken. my pager never went off and they never called my name for the order. i demanded a refund cause im not waiting for another, the manager insisted it was my fault that this happened. they deserved the lip service i gave them as a result, a few customers waiting to order walked out after hearing how incompetent this place is. i will never go to another panera after this shitty experience read more