Knowledgeable staff Clean facility…read more Nice merchandise Delivery available Don't know

I recommend Mattress Express! Shaundelle really knows her mattresses! She helped our family get…read morejust what we needed for our mother. Highly recommend. Support our locally owned businesses!

We are So happy with our Moto motion couches and rug we got from Bob Mills in Amarillo. The staff…read moreat the store were great and helping us quickly make our decision and get financing. The delivery people were efficient and courteous. Great experience!

I purchased a mattress and adjustable frame from Bob Mills in March 2019 for approximately $7,500…read more This was a major purchase for our family, and we spent that much because I already had lower-back issues and wanted a high-quality mattress with reliable long-term support. The 15-year warranty was a significant part of the sales pitch and our decision to buy. After about five years, the mattress developed a noticeable depression. My side measures approximately 1.25 inches, and my wife's side is approximately half an inch. This is not just cosmetic. I can plainly feel the depression while sleeping, it affects the support of the mattress, and it aggravates my lower back throughout the night. Bob Mills submitted the claim to the manufacturer, and it was denied because the impression did not meet the manufacturer's 1.5-inch threshold. In other words, the mattress can have a deep, uncomfortable body impression that materially affects its support, but they expect the customer to continue sleeping on it until it gets even worse. I was never told at the time of purchase that a mattress could become noticeably unsupportive and still not qualify for warranty assistance unless the depression reached 1.5 inches. Had that been clearly explained, it absolutely would have affected our decision to spend this much money. I then opened a second ticket and requested escalation, a copy of the warranty, the manufacturer's findings, the measurement procedure, and information about an in-person inspection or another reasonable accommodation. That request was ignored. For a family that does not have unlimited money, $7,500 was a serious investment. We bought a premium product because we expected premium quality and meaningful protection. Based on my experience, the 15-year warranty has provided very little practical value. The mattress is already causing a real problem, but because it is approximately one-quarter inch below the threshold, Bob Mills and the manufacturer have offered no meaningful help. I am sharing this so future customers understand what the warranty may actually mean in practice. Before purchasing, ask for the full written warranty, ask specifically about the 1.5-inch requirement, and understand that a mattress may become uncomfortable and unsupportive long before it qualifies for replacement.

Please remove my former rating. All is ok with Denver Mattress. My mattress turned out ok. It's…read morejust my bad back that is not ok.

Initially left a 5 star because they were kind and helpful in the store. Scheduled a delivery was…read moremy understanding, they told me the date it would be delivered. Called that morning to know a better eta and was informed they "forgot" to put the delivery in For today. When trying to get a better understanding, Greg got an attitude stating, "I dropped the ball so you're not getting it today, there's nothing more to understand". Very poor customer service when dealing with mistakes they make. If you're looking for a matress to be delivered as stated, I'd look somewhere else. If it is not delivered tomorrow as stated today, I'll be looking for a full refund and take my business elsewhere. Can't state as to the value, I haven't received my product.

The salesman was super nice and acted very understanding of my situation. He seemed so caring and…read morehelpful and directed me to the mattress he was confident would meet my needs. It was comfy in the store, but I asked him, "If this feels different at home, what do I do?" and he said, "Then you know where to find me!" Sure enough, once they delivered it, I felt like I was lying on a completely different bed. It was hard as a rock. The display bed had a regular bed frame and box springs, but when they delivered what was supposed to be the exact same mattress, frame, and box springs, it was far higher than the display. I had to climb up into it, but the one in the store was much lower. I thought that was odd, but I still hoped it would be a great bed. It was not and has not been. Yes, I knew where to find him, and he told me then that all sales were final. Should have told me that when I asked what I'd do if I got it home and didn't like it instead of saying, "Then you know where to find me," as if he would remedy the situation. All he said was to give it time to break it in. Well, it hasn't even been five months, and it's broken in alright. It's sagging in the middle exactly like my last mattress was (but I'd had that one for many years), so I'm stuck with the exact same problem, and I haven't even gotten the bed half paid off yet. I would NEVER recommend this place to anyone! I deeply regret going to D&D.

I recently purchased a mattress, box spring and bed frame from D&D Mattress. From the beginning I…read morewas in good hands. Upon selecting the mattress I wanted I asked if the special Memorial Day price would be good upon my return from a trip over the holiday. The salesman said if I put a deposit down, the price would be good. This was acceptable by me. Returning from my trip, I paid the balance, was informed the mattress would be delivered to the store, I would be contacted, and at that we could set a delivery date and time. Date and time were established. Mattress, etc., were delivered, ON TIME, by two friendly and polite young men, they quickly agreed the existing frame would work very well. They could return the purchased frame and I woud receive a refund. I said I would keep the frame as I would have need of it. Thank you D&D Mattress for your great service and employees!

Calvin was such a huge help in getting us the furniture we needed! Great furniture with GREAT…read moreprices!!

the service was great,Melanie is very friendly and in good spirits, very helpfull and fun to talk…read moreto. if needed we will come back someday. furniture you have is very nice. and the value is wonderful.. Thank you

So unhappy with the refrigerator that I bought here. I got a whirlpool with a large icemaker that…read moreis borderline useless Even though it takes up a third of the refrigerator Space. The financing that they offer is the nail in the coffin. I planned on buying an oven from them down the road, but I am going to steer clear.

Not better prices for same merchandise!! Tacky Store! Not enough sales people ! Poor area to get to!read more

Rockwood is a family owned store. They maintain a friendly work force and there is no pressure…read morewhile looking around. My opinion, they carry high-end items and a reasonable price. If you don't see it on the massive showroom floor, they a great selection of catalogs and builders. Located on the West side of the Canyon E-way, it is worth stopping in and saying hello.

Absolutely stunning atmosphere! Designers in-store to help make the hard decisions, and the quality…read moreof their selection is amazing Re-decorated our living room with Rockwood Furniture and we will be going back! By far the best in town.