Stopped into Papa Gino's with my kids and had a really nice experience. The manager and staff were incredibly kind and the hot dogs are the kids favorite now! You can tell they genuinely care about customer service, which really stood out to me. We left feeling appreciated and welcomed! Def will be back! read more

You need to have two lines one for pick up/delivery drivers and one for customers who are ordering in. It is unfair to your customers who order online and the DoorDash delivery drivers to make them wait in the line behind everyone who is ordering in house. It also is nonsensical. The order I was there to pick up was sitting behind the counter ready to be delivered. Had I not interrupted, and had the store employee treat me in an angry way, the food would have say for another 15 minutes getting cold while I waited patiently behind the customers who are ordering in house. Do better! Following this advice will help you restaurant run smoother and have less unhappy customers with cold food and happier delivery drivers who are already doing one of the top 3 most dangerous jobs due to the amount of time we spend on the road & the increased possibility of auto accidents. read more

Papa Gino's always consistently makes the best pizza. My place to go whenever in the mood for a great pizza. Love the crust .

We regularly order from Papa Gino's in Falmouth and have it delivered to our office. Food is consistently delicious and delivery is really fast. Jeff is the best delivery person. He goes above and beyond! Would recommend to anyone. read more

i just ordered a extra cheese pizza with sliced tomatoes, guess what once again i didn't get what i ordered! so tired of the falmouth store, i will never order again from them and i will let everyone i know not to order from a place who can't fill a simple order correctly. not what they use to be, many other pizza shop to choose from... so angry!!! read more

This place hit the spot! Was visiting and lookin for pizza. Tried here and it was delicious. We had a supreme pizza and a pepperoni with extra sauce. The pizza was just so good, the crust, the extra sauce, the toppings...all spot on. It was a little greasy but what pizza isn't; a little dap here and there with a napkin and it was dialed. read more

We ordered food from this restaurant. Delivery was smooth. Pizza arrived a bit cold but it was flavorful. We enjoyed the appetizers and the cheese bread as well. read more

Pizza is consistent and always good. I order at home about 10 minutes away and it's always ready when I arrive. Staff goes over and above. Service makes you always feel welcome. Thanks. read more

We waited 2 hours for delivery for them to say we dont deliver and to pick it up! We are visiting and this was a bad start. As if being told to pick up our delivery was not odd; the food was not good! What a waste of time and money~ Why is NO STARS not an option! read more

Don't order through grub hub. They won't start your order until you show up - even when you pay in advance. Food was delicious. But very irritating to wait to have it made when I ordered in advance. read more

I ordered a steak and cheese and asked for it to have nothing on it and NO ketchup because I have ordered it before and they gave me ketchup and stuff on it when I asked for them not to be on it. They gave me stuff of it and there was ketchup. To make matters worse there was a piece of hair on my steak and cheese. read more

Papa Gino's is a local New England pizza chain- it's why they have specials when the Patriots/Bruins/Celtics or Red Sox win. They have a winning pizza. It's not one of the greatest pizzas, but it's good for what it is. They prove you can put broccoli on a pizza without ruining it. Their Super Veggie has broccoli, bell peppers, tomatoes, red onions- a victorious combination. The vegetables stay crunchy&fresh, even when they're popped into a super hot oven. Their classic three cheese pizza is delicious. Papa Gino's probably won't leave New England for the rest of the US. However, they do provide excellent, delicious savory fare for watching football games. The service is friendly, prices are great (Yankee thrift), the food is top notch. Best chain pizzas ever. read more

I've never had an issue with this place, I've only gotten delivery and it'll say arrival time 30sum minutes and the arrive in 15. very good delivery read more

We enjoyed the pizza, the price was right and the service was good too. We will order from there again when in town.

Don't bother ordering ahead with the online app. They never start making it until you arrive and go over the order. I don't think they ever check their online orders. This has happened to me not just occasionally but every time I use the online app. read more

Just got an order from there. Ordered and paid for extra Alfredo sauce on my pasta. Got hardly any on it. Called to tell them in the hopes of getting a new one, nope! Guy who answered was rude and said what do you want me to do? He said ill refund your card and hung up. Great customer service papa ginos, no other options were given. I am a local and you won't be getting my business again! Learn better etiquette and customer service and try training your crew a little more on these two things as well! What a joke! Take a look at the picture, does this look like extra sauce to you? Try finding any sauce for that matter! read more

Papa Gino's Pizzeria - a plate of pasta - Pizza Near Me - Falmouth, Massachusetts

Papa Gino's is one of those places where an independent pizza joint that's far removed from your national or even regional chains can do you some good. I was here with a friend of mine looking for a place to get in our carbs the night before the 2013 Cape Cod marathon on 10/26/2013. I wouldn't say that this place is great, but it fits the bill, as pizza is always a welcome choice for anything related to carbs and Italian for sure. We were searching for a sit down real Italian restaurant in Falmouth, but we were coming in from Boston and needed quick service and found Papa Gino's nearby our hotel - The Admiralty Inn & Suites. Papa Gino's is located on Teaticket Hwy in Falmouth, MA. It's about 1.5 miles from the Falmouth town center on Main Street. We stepped in here around 7:30pm and the place was practically empty. There were about 6-7 people working there, which is kind of a lot on a Saturday night. The parking here was good, as they are in a strip mall with loads of parking spaces. The restaurant is clean and we got a booth at the far end. The wait for our order was 20 minutes, so we ended up getting booze from the nearby liquor store across the street while we waited. The counter service was fast, casual, and just order what you want and you get it kind of deal. Nothing to think about. We ordered an XL pizza with bacon and sausage on it. Forgot what it's called, but I remember having a mouth full of bacon in every bite. Not sure how that would go while running a marathon, but I found out the next day. Lol With that in mind, the experience was interesting after that. We were informed that they screwed up with our order - only making a large pizza, so they made another large pizza for us. Thought that was a good deal. A lucky deal, in fact. Could use more carbs anyway. I also ordered a side order of French fries to seal the deal. The pizza was definitely delicious and hot. I enjoyed this pizza very much and boxed up 1/2 of a large for later. I think my friend also enjoyed the bacon bliss as well. Overall, the experience here was average, although the order mistake was a good oops. The prices here were pretty average for what you would find elsewhere and comparable to the national brands as well. A good $20 would get you an XL specialty pizza on Papa Gino's menu without spending more than what you want. The fries were good and decent. Can't complain about that, although how can you mess up on French fries? Lol since we were dining in, they brought our order to our table, which was great. Thankful that they do that, but carrying it to the table would've been okay as well. I would recommend this place for your pizza cravings. Definitely check them out, if you are in Falmouth or in the surrounding areas and need your pizza fix. Come on by! Support local! B read more

I really enjoy the food from Papa Ginos in Falmouth, MA but I was disappointed this past week when I ordered an Large Fenway Pizza on my way to work via my iPhone app. Sadly I was contacted by the shift leader and told they had discontinued it. They offered to make me a pizza with similar toppings, just not with the special grilled sausage but tried to charge me $19.99 which I refused seeing as the Fenway pizza was 15.99. I was disappointed they couldn't offer something better but chose to just do appetizers due to the limited time I had. Thank anyway. read more

Ordered thru yelp. Said food was ready after 35 minutes. Arrived and waited in line because there was no separate pick up line. Got to the front and was told they do not fire the yelp orders until someone shows up. Another 40 minute was offered... screw that and them. Poor execution! Bad customer service. Do not go there anymore read more

A few years back while spending the summer on Cape, Papa Gino's in Falmouth was one of our go-to lunch spots. What drew us to this restaurant was the decent food, great prices and polite staff. Today we popped in and we were surprised by the changes here. The restaurant itself has been renovated since we last visited which was a pleasant surprise because the one dining area was outdated. The prices here have increased but the sizes and quality have stayed the same. The staff was still polite and they made an effort to make us feel welcome. It was also nice to see that they now serve beer and wine. Overall, things are fairly the same as they were before with only a few good and not so good changes. We enjoyed our lunch here and we will continue to make this one of our lunch destinations! read more

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Delicious food and great service. They also did right by us when a Seamless delivery order went wrong. The person I dealt with was incredibly helpful and made sure our order was ready to go. I'll be going back. read more

Ordered slices on the app indicated that it would be ready at 605. I arrived at 610 and it was told it's just coming out. I watched as the person continued to box pizza after pizza while my order was never attended to. I asked the girl where is my order? And she replies what did u order when my slip was right by the empty box. Then she throws to already cooked slices into the pizza oven and walks away. An older blonde woman tosses my empty box aside.. saying what is this? This woman contains to box pizzas as I continue to wait. NOT ONE PERSON asks me what I'm waiting on! I finally say to the rude blonde woman, can I get my slices? She boxes them up and gives them to me with no apology or anything! By the time I get them, it has now been another 20 minutes past the time they should have been ready. If I hadn't said anything, I would still be waiting. The slices were now burnt and overcooked. Worst customer service!!! read more

This establishment is great- customer service rocks. All the employees are really cool.

Great pizza and subs like always and staff are nice , only chain I would get pizza from.

They canceled my order because they have no delivery help. Waited 4 hours for any information finally updated came Order Canceled! Will not be ordering from them again. read more

What did they do to the pizza . Have been getting pizza here for awhile and this time the sauce was way off . Not the pizza I was expecting . Very disappointed . read more

Do not order here on grub hub! Ordered at 7:30pm was told the order would be here by 8:15, then was changed to 8:50, then was changed to 9:30! Finally I called the restaurant at 8:50, nobody answered I was on hold until EXACTLY 9:00 on the dot when a man answered and said "Papa Gino's we're closed" .. ok did you not pick up prior because you didn't want to deal with anyone on the phone? Anyway... after explaining my situation he interrupts me "we have nothing to do with Grubhub, call them". I said well where is the food? "Oh we made it but you won't get it because we're closed now" UHM OKAY?! He then proceeds to tell me "honestly grub hub orders never get picked up because there aren't enough drivers so the food just goes in the garbage" 1. WASTEFUL 2. DUMB 3. UNPROFESSIONAL 4. I have no words ... I tell him why don't you cancel your grub hub ties. "Above my pay grade mam" OK "KEVIN THE MANAGER" thank you soooo much for wasting our time. My family is now starving and annoyed. Would give 0 stars if I could simply because the customer service on their end was terrible. A simple "I'm sorry miss, your issue lies with Grubhub, however if you'd like you can come pick your food up!" would have sufficed. Terrible. read more

I'd give it 10 stars if I could for the pizza. Lately at other PG's I was not especially pleased at the small slices that just was not good. I always loved papa Gino's and everyone I've talked to over the years háve said the same thing but it went downhill. I was just hungry for a slice of pizza and hesitatingly I went here because I wanted something quick and did not want to wait. Was I pleasantly surprised!!! The lovely manager (not sure if she was manager or not) was so nice just taking my one slice order and I thought I died and went to heaven as the slice alone looked scrumptious...large and the perfect cheese and tomato amount. I think that slice was the best I ever had. I thought it might be a fluke till I got the hungry horrors and went back a week later. It was the same! I, myself, hope that manager never leaves because he or she really knows what they are doing. I have not tried any other foods as I like pizza but what I saw while I waited looked like deliciously made food. I would highly recommend this place over any other place in Falmouth...hands down. read more

Stopped in for lunch around 1:30. Surprisingly not busy but after 5 minutes of standing at the counter and being ignored by two employees we left. On our way out the door, employee asked if we wanted to order. When we told her we would have liked to order but no one seemed to want to wait on us, she shrugged and turned away. First time we've had a bad experience there read more

I had order Buffalo chicken tenders 6/28/2020 Along with other things the Buffalo chicken did not come when I called they said I was last in line and they would deliver it.. I proceeded to wait 3 hours and yet nothing got delivered. I called the next morning and I had them notate the system for when I made my next order I would be able to get it. That order took place on 7/1/2020and again no Buffalo chicken tenders. When I call back to let them know that the proper amount of food did not arrive I was told that they would credit me or I could wait until they took care of all their other deliveries 1st. At their experience what I did a couple nights previous I said no I should be ahead of the other people I called before them my food should arrive before they get their food that was your mistake it should be fixed. The worker on the phone proceeded to call me ignorant and told me they're working their asses off and hung up on me. I call back no more than one minute later and spoke to a different person and when I asked for the person's name of whom I just spoke to they refused to give it to me called me crazy and hung up on me. I do not believe this is a professional way to run a company I finally got through an hour later and the worker I spoke with was crying to me about how understaffed they are And that was his excuse for me being treated the way I was still no offer to bring me out my food no apology. Last I checked it is not my fault when a company is short staffed nor should I be made you feel guilty because of that they had no problem taking my money and not giving me what I ordered. On top of that they refused to take cash for deliveries but their drivers will take a cash tip does anybody see anything wrong in that to me it makes no sense they are not leaving receipts or delivering the proper meals ordered shame on you papa Gino's what a horrible experience and I will now be using supreme pizza instead of you guys I am sure corperate will love that read more

this pizzeria is wonderful especially the worker that helped me. i think her name was lilly. she was very nice and very helpful. i love pizza. read more

ok the third time this has happened: TRIED to order by phone and was hung up on! if you can't handle the volume of business (under staffed because of the $13 min. wage maybe?) SHUT DOWN read more

Used to be better. They say online that they have thin crust and they dont. I ordered 2 liter coke and they sent me a 20oz diet coke. I called to complaint about it and the guy said he was sorry but nothing he could do for me. Completely disappointed. read more

This PAPA GINOS knows what customer service is all about! Fast and friendly service !! Unlike FRIENDLY'S a stones throw away. Glad we left there to go to Papa Ginos..General Manager Mitch saw we had a toddler and asked if we wanted a slice cut smaller.. Thanks Mitch for great experience !! Oh yeah food was great too!! read more

Some of the best pizza anywhere. However, the original buffalo chicken pizza w saucy breast and red hot sauce was a world beater, new recipe is non-distinguished. Still good, just not as good read more

Have to say that I have been rarely disappointed with the quality of the pizzas at this location. Not a fan at all of pizza chains; but Papa Gino's in Falmouth does deliver in terms of consistent quality. Sure, it's a thin corn meal rubbed crust that may not be to everyone's liking; but hey, you don't go here for a gourmet pizza. Simple delicious pizzas, all the time! read more

If I could leave zero stars I would. Was there to pick up pizzas for super bowl Sunday. It was disgusting, dirty and the workers that night didn't wear gloves at all. I watched them put bare hands into the the bags of toppings and putting them on pizzas. I watched a "team leader" touching everything and then adjusting a pizza in a box again bare handed. I expressed to the manager how unsanitary this was and she replied " well if it comes from that side (pointing to the people preparing the pizzas) it's ok because they go through the oven". Lady NO ITS NOT OK it doesn't get that hot. Then what about the team leader touching his keys , money and his hair from THIS side? well Supreme Pizza is my all time favorite and I bought that for me but my guest wanted this . Well I did buy it ($33-) because to late to get it anywhere else. My son and I mentioned what happened and no one wanted it. What a waste of money and time . This no gloves , it's ok attitude is disgusting especially with all the bacteria and flu out there. It's not ok . I called the corporate office five days ago and no one had the courtesy to return the call. There are people with autoimmune disease as does my husband and we have to be extremely careful. I know it can happen and you don't see it , but this was in your face and a so what attitude. Never ever go there again. Dirty dirty dirty. read more

My friend and I order food online tonight, we came in and they forgot to make one of our pizzas. Didn't bother us at all really, but Jay the manager was EXTREMELY nice about it. Gave us a free bag of chips & free fountain drink. And the food is delicious. Very pleased. read more

Absolutely garbage. I used to love Papa Ginos as a kid and decided to give it a try after 5 years or so since I last had it. The pizza I ordered was disgusting and after one bite from me and my father we settled to just throwing the whole large pizza in the trash, not much of a waste considering even starving children in Africa wouldn't want this trashy pizza. I also ordered cheese bread sticks and a chicken ceaser pocket. I live a total of 7, thats right just 7 minutes away, and when I got home they were already stone cold. The pocket itself was so tightly packed into the small wrapper that when I opened all of it contents immediately spewed out before the first bite. Lets not forget to mention the terrible customer service at the register. I will never come back to this establishment again. You have been warned. read more

Just ordered two large pizzas, one cheese and one with suasage onions and peppers. Special online state two large pizzas with up to three toppings for 10.99 each. i was told the price and it didnt add up, I questioned the price and was told that they are charging for the toppings and that deal is a "base price" for the pizza and the toppings are additional. Why not just say to cheese pizzas for 10.99 each. Been going there a long time, person on the phone didnt offer to stand by their advertised special. False advertising in 2016 is pretty lame. Wont be going back and will tell everyone I know not to go there because papa ginos doesntstand by their own "specials" read more