Not sure why this place only gets two stars! Every now and then you get an off order but it is what it isn't staff in Fridays are always wonderful! I did have a bad pizza, boneless wings, cheese bread and brownie order and even filled out the survey, was told I'd be contacted and escalated and nothing happened so maybe upper management isn't good? Def a huge waste of money that night. We have only been back maybe once since? So I guess proceed with caution and go with low expectations? read more

I waited an hour for my order and was offered nothing besides the staff saying "We haven't started your order yet lol". I will not come back to this location again. read more

I really like the pepperoni and Italian sausage pizza here. My favorite thing is the garlic dipping sauce. They always have my pizza hot and fresh when I pick it up. The store is clean and they are friendly and smile. Nice store. read more

The teenage punk, who apparently is the manager, is by far one of the most inconsiderate rudest people i've ever encountered in my life. While waiting to pick up a pizza, I've heard the way he has spoken to Several employees, which I personally would never tolerate from any boss. The girl's working at the counter We're especially considerate and very friendly. There's so many other better pizza establishments in lakeland to get pizza from then to sit in there and wait and listen to a teenager punk treat his employees terribly. read more

Rude and dismissive - I've ordered from Papa Johns for a long time, and twice a week during the year working from home because of pandemic. Never had a problem until recently. Pizza order has consistently had barely any sauce even though I ordered extra. When I called this time, the person tried to get me quickly off the phone w "so you want a credit to your account". When I said okay but would really like the pizza the way I ordered it, she proceeded to tell me how extra sauce wasn't really that much more and when I explained that extra sauce shouldn't be nearly dry, she huffed and said, "so you want the credit?" Not sure I'll be using it now. read more

ordered the works pizza with stuffed crust and the dough was raw all around the crust. $32 wasted!

The ordering experience they kept on asking me to add multiple stuff, but the pick up with smooth the food was awesome. It could be better if they did not ask for multiple stuff. read more

WARNING!! Do not buy here. I ordered two specialty pizzas for me and my guys and what I got was cheese only. Called and complained and they said they would do me right and send out two correct pizzas and maybe add a little sumtin. An hour later no show and I call and they said they won't deliver out this far. I left my phone number and they could even call me back to tell me this. BEWARE!! read more

Worst pizza I've ever had. We've ordered from here for years but it's been getting progressively worse. This is the last time for this location. There was lots of crust but no sauce and only about 2 slices of pepperoni. read more

Ordered 3 times in the last several months. Each one was a disappointment. Chain pizza places should be somewhat consistent, but every pizza I've had from here tastes like it was a cheese pizza that sat out for hours then microwaved with whatever toppings you'd like... read more

Horrible - kept trying and giving the benefit of the doubt but they use door dash delivery and food arrives cold. Delivery takes forever - one time up to +30 min after est delivery time totaling 90 min. Didn't include extras that were paid for. Unfortunately, won't be using this location anymore. read more

so mother fucking delicious!!!!! best pizza ever!!! ten times better then dominos!!!!

The local papa johns has slipped in customer service. Recent order was not done properly, but they quickly resolved the issue Need to listen more and not be so quick to push the special especially when told no thanks. Still will do business with them read more

It's a Papa John's. There's not much more I can say on that. I love their breasticks and garlic sauce though! In terms of this Papa John's, they always give us very fast delivery, especially considering how far away they are (We are on Pipkin Road by the airport). Very happy with the service and how hot the food is when it gets here. read more

So disappointed, I ordered the New Shaq-a-roni pizza and wings from Papa John's. I am so disappointed because the pizza looked old and it's super oily. The crust was nothing like the original pizza. I never had a problem before with any of Papa John's pizza. And this was our dinner for tonight. We could not even eat the pizza. My boys and I did not even finish it. We did like our 16 wings I ordered with the pizza. But never again will I order the Shaq-a-roni pizza. So disappointing because Shaq is a cool dude. But the pizza named after him isn't. I gave 2 stars because 1 star goes towards the wings and 1 goes to knowing Shaq is donating $1 towards charity. read more

The manager and staff are incompetent. It took over an hour for delivery so I called and the cashier said there was only one driver so I said I'd pick it up and be there in 5 minutes. When I got to the counter, my order was sitting there but they said the order was voided. I offered to have my credit card re-run but they said, no. Best I can tell, the staff wanted to have a pizza party at the store with my order or they thought it should go to the dumpster and feed the rats. I'm sure they couldn't have tried to re-sell and deliver my order to someone else?? To make it worse, on my way out of the store, a second driver showed up. The manager clearly lied to cover for the cashier. The incompetent staff totally turned what should have been a happy moment into my commitment to never order papa john's again. read more

The pizza here is always awesome. And lately the service has improved a lot. I've had problems with them before with messed up pick-up orders, surly and rude staff at the cash register- but it seems like they've had a shake up of some sort and customer service has been great so far. read more

This pizza place is incredible, best pizza ever. Service was always quick and polite as well. Just don't get their barbecue pizzas, bleh. A little pricey. read more

Papa John's has never failed to deliver fresh, delicious pizza. But this time there was incessant trouble. We recently moved into a new development here in Lakeland, and have had them deliver to our new address before despite not having it in the system online yet, which is how we usually place the order. For this reason, we have had to call in our delivery orders so that we could have pizza delivered to our door, and they have been able to do so. However, this time around, the woman who answered the phone clearly did not know how to do her job. Despite speaking clearly and placing our order trying to redeem the online coupons with our special circumstances like we've done in the past, this girl did not understand, or failed to listen to our order, which we had to repeat more than two times. At the end of the phone call, she rudely hung up the phone, sounding unenthusiastic and bothered with our understandable request that we have made with this location before. While placing our order, she rudely, in a matter-of-fact tone, exclaimed "We don't even have that here," when requesting breadsticks that were clearly displayed the online menu. She finally checked herself and realized that yes, they did have that on the menu, and sighed to herself while adding it to our order. In the end, the customer service experience was terrible and unprofessional, as she had to shout to someone outside of the call asking questions of what to do with a situation that has been handled at this location before. And we didn't even get to redeem our valid discount specials order. Never ordering here again. Hungry Howie's it is. read more

We used to order pizza from this store until the service became horrible. Well I read the reviews and people said it has improved. I had my wife order and she did but she wanted extra toppings on her bread and the girl taking the order said they are not allowed to put extra butter and cheese on bread. I arrived at the store and paid for my order. While waiting I see the young man at the pizza cutting station take his hat off and start running his fingers through his hair actually styling it with his fingers. He put his hat back on and went back to handling the food. I mentioned to the manager that he should wash his hands and she just didn't care. We will never eat there again read more