Twice i ordered from this location and twice i didnt get what i ordered. On 12/29/25 i ordered a large pizza with extra sauce, green bell pepper, mushrooms, onions, pepperoni. What I got was a pizza with almost no sauce, no bell pepper. This is a horrible location. read more

Cheese sticks, pizza, & cinnamon bites were all so burnt that they were not edible. We called but were 25 minutes away back at the hotel. Just horrible. Ordered pizza from a local restaurant and gettti g half off because we mentioned the horrible food. read more

Papa Johns Pizza - Burnt papa John's food. Cheese sticks, cinnamon bites d pizza crust all black. None were edible because of toughness and burnt taste. - Pizza Near Me - Newark, Delaware

worst pizza I ever ate. would never recommend this place for a good pizza. The sauce was awful!!! Go to Anthony's coal fire pizza or Tony's pizza. Well worth the price. read more

Papa John's on E Main used to be one of my favorite pizza places. The last three times I've ordered from them, it has been a complete nightmare. At first it was the customer service but since my pizza was good, I shrugged it off. The most recent order was sent out even though the pizza collapsed out of the oven. It arrived completely inedible. The cheese was separated from the crust and there were no toppings as were ordered. Completely unacceptable. read more

Papa Johns Pizza - Collapsed pizza out of the oven. Crust separated from cheese. No toppings. Impossible to eat it. - Pizza Near Me - Newark, Delaware

Worst customer service I have ever had. Order 2 times and both time some of the ordered items were not delivered. Tired to call the store and they did not answer read more

Pretty good pizza, fast service. Thin crust with Alfredo sauce and spinach is my fav. read more

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they are amazing here especially nesha!!!!!!!!!!!she is so awesome and perfect!!!! woooooooooooooooooooooooooooooooo

amazing experience here at Papa John's with Elijah i love papa john's thank you for everything !!

They don't even deserve one star. After the manager screamed at me because they gave out my order to door dash deliver and door dash never contacted me or showed up with my food. Prior to this I called several times after getting a "cancelled" message he told me each time that only says that because door dash is bringing it. Needless to say this could have been avoided if the manager wouldn't of been "dealing with a dinner rush and had no time to deal with customers" we both got ripped off. I reached out to corporate no return call. Never dealt with such rude people. We are ordering dominos moving forward! read more

I ordered a Garden Fresh pizza (vegetarian) take away on Sunday night. Although the pizza and Cheese sticks both were hot and tasted okay. Found this piece of chicken while having it. Being a vegetarian, it sucks to have a piece of meat in your food. Never going back to this place. read more

Papa Johns Pizza - Pizza Near Me - Newark, Delaware

Order a pizza from the bear papa johns and it said delivered but never showed up. Then I reached out through a chat and the person said they can't do anything bc the location marked it delivered. What a joke read more

Order a pizza today. Bad enough it took an hour to get it ready. The driver then called and say that she was totally lost. I tried to give directions multiple times. Driver was from out of state and work for door dash. I called the manager on duty made him aware and he never asked for my information and sort of just laughed when I told him what happen. Never again. Thank you for the ice cold pizza and ice cold wings. read more

Don't bother to call to order a pizza on a Friday night. I tried the phone number 4 times and was hung up on all four times. The first time I got someone to answer and they said "thank you for calling papa... never mind" and the call was disconnected. I tried calling from my cell and my landline. Each time you could hear the people in the background and then disconnection. read more

Had a problem with order, called and spoke to female manager. 10 seconds into me explaining my issue, she interrupted, I tried to explain again....Kept interrupting me before I ever got two sentences out, I asked her to please let me finish. She was missing the while point of my complaint and trying to respond to half the information. I asked her again, please let me finish!. She did not, she replied "apparently you do not want to hear what I have to say this conversation is over" WOW, I didn't even curse or yell at her prior to this point. And yes, after that point I was about as ignorant as one could be - she drove me to that ugly place! I wouldn't go there if they were giving pizza away. They really need to teach listening skills and how to resolve problems rather then get defensive. read more

My and my wife went there on Saturday and for starters the guy who was taking our order did not greet us and they didn't have any pepperoni pizza, so we order a plain cheese. So while we were waiting I saw him making a new cheese pizza all he had to do was to put some pepperonis on the slices to accommodate the customers but NO that was to much like good customer service. And then I noticed the manager lurking away like he was a prison guard never asked was everybody being helped. So we will never go to this shop AGAIN, I will tell all of my Veteran friends not to eat there. Because I serve this country and to get service like this is out of control. read more

Are you kidding me...... dollar slices. You could serve me an old shoe and call me a jerk and I would still be psyched if it was only a buck. I used to eat plain slices of rye bread for lunch and then boom!!, I found this place and now I'm living like a king. read more

I ordered pizza delivery from papa johns for several times. Pizza came in very fast and well-baked. Love it!

I placed an order online but I made a mistake. I wanted it deliver to my apartment instead of pick it up. I call the store but the manager told me I can't change it to carry out because this special offer for carry out only! I ask him how much should I pay if i want to change it to carry out. He said I can't!! I was so mad. And then I call back and I told them I don't have a car and I'm not able to pick it up so just cancel my order. after I cancelled my order, I placed a same order online for delivery. SAME ORDER WITH SPECIAL OFFER! I really don't understand why I CAN'T change my order to delivery!! But i can cancelled my order and placed a same order online for delivery? was that funny??? I used to love this place. Me and my family love their pizza. But from now on, I think I should just step out! horrible service ridiculous manager!!! read more

Horrible, horrible customer service. I tried to order online with a promo code for 50% off and the website would not let me make an account (when I pressed submit, nothing would happen), so I called the store thinking they could redeem my promo code and get me my pizza for what I should be paying for it. Instead, the female manager comes on and is completely unhelpful and does not listen to anything I say and continues to tell me that there is nothing they can do about the problem, and gave me a number for an online help center. Instead of wasting even more of my time calling this center (I had already spent about 15 minutes online and on the phone), I simply called Pats pizza and got a cheaper, better pizza and I recommend that everyone else does the same. Now, I have worked in the food service business before, and that is NOT a way that customers should be treated. As soon as I got on the phone, the manager was condescending and beyond unhelpful, and she treated me like a piece of sh*t. This papa johns clearly does not want to help the customer get a good, inexpensive pizza like most Papa Johns' do. To me, it seems like they want to rip people off and avoid all customer contact and instead allow them to go to great lengths just to get a single pizza. You're better off ordering from Domino's or any other pizza place in Newark. read more

They used to be pretty good. I ordered tonight and it was like a larger mama Celeste frozen pizza. It was discussing. I should have gotten little Caesar's instead. I would have saved some money. Avoid this place. read more

Ordered pizza at 10:30. Delivery driver had *69 enabled, so I couldn't get the call. Called them at 11:10, and this was clarified. They said they would send him again. I called again at 12:00 and was notified that the delivery person wasn't coming and the store was closed. Bad pizza and bad service. read more

absolutely awful customer service. fire your manager. messed up order every time, and never once refunded or even received an apology.