Fast delivery, nice people on the phone, pizza was warm, and the order was correct! I was worried because the reviews on here are bad, but we had a good experience. read more

Placed an order last night over the phone because the online ordering was cooperating. Talk to some foreigner in a call center and told them the company General Motors and the address. Call Papa johns to confirm the order and find out it's going to the wrong address. I have 26 ppl that are waiting for pizza and 24 minute break. Never ordering from here again. fuck Papa Johns! read more

The lady's that work there are so rude the sisters or the family that run that place bad customer service and the employees take up the whole front parking so if your disabled you have to walk a good distance to the front read more

Papa Johns Pizza - All delivery drivers parking in front of - Pizza Near Me - Wentzville, Missouri

This store is awful! I've had wonderful experiences at many other locations. I ordered several pizzas and an order of boneless wings recently and everything was just bad. Pizzas were not throughly cooked and neither pizza was cut through. The boneless wings made me sick to be honest. The flavor of the chicken was awful and talk about false advertising. On their app the boneless wings look to be dipped or glazed in delicious BBQ sauce. Instead I got what looked like freezer burnt disgusting chicken nuggets that were quickly warmed and then old congealed BBQ sauce drizzled over top not even coating them. I reached out to Papa Johns and they gave me a coupon code for a free pizza that when I tried to use in their app to have it delivered didn't work. When I tried to check out it failed and crashed the app. I then called the store to see if they could assist on 8/10/23. The first person I spoke to asked me to hold a few minutes to speak with a manager. After 20 minutes on hold I hung up and called back. The second time I called they immediately put me on hold without even saying anything and after 15 minutes I hung up again. I called a 3rd and final time and when a young girl answered the phone and I asked for a manager she laughed in my ear and said I told you to hold, and immediately put me on hold again. I never got to speak to someone who could help. I would recommend any number of other pizza places over this place the food is to expensive and the service to awful to be worth spending any money on it. read more

Papa Johns Pizza - Boneless BBQ Wings - Pizza Near Me - Wentzville, Missouri

Crust was very bad. I asked for double pepperoni but never got it. Won't be doing that again.

IF I COULD GIVE NO STARS I WOULD!!!! A few weeks ago I order the new Doritos Chicken Papadia. After almost finishing it, I bit down on something solid and chipped a small corner of my porcelain implant tooth. I spit the food out and found a tiny little "translucent rock/bone" looking/feeling piece in it. I contacted the store immediately and was told to take photos of the object and email it to the GM. They emailed me back and I told them I'm scheduling a dentist app and they told me their offices would reach out to me shortly. After their offices got back to me, they apologized and told me to let them know what the dentist office said after my visit. So after going to the dentist, it was $131 for the visit and $2632 to replace the porcelain implant tooth. I reached back out and told them and they said I'd be hearing from their insurance claims office. After waiting a week, they finally contacted me and asked me if I could mail off the "objects" to them, which I did. Today they called me up and told me that after observing the objects, they don't feel that it's a "foreign object" and they aren't liable?!? ARE YOU KIDDING ME?!? I said, I ordered from one of YOUR STORES, and it doesn't matter WHAT it is, I chipped my implant tooth on something I ate from YOUR store, no matter the object, and you feel you're not liable?!? They said it's not a foreign object, so I asked them what they thought it was and they responded, "it looks like cheese" Ahhh yeah, so I'm stupid and I'm going mail cheese off to you... DO NOT ORDER FROM THE WENTZVILLE LOCATION!!! read more

Papa Johns Pizza - Pizza Near Me - Wentzville, Missouri

See all

"Epic" Stuff crust and that's all! Paper thing and hard as rock. Delivery showed up 45 minutes earlier than was ordered for. read more

See all

Worst papa Johns in the history of the franchise. Total embarrassment to the franchise name. Ordered a pizza on 10/12/2022. After 90 minutes I called and they basically yelled at me for calling ! Cancelled the order, never got a refund , order still shows up over 2 hours later. Ordered a pizza on 12/5/2022 and they delivered it to my neighbors house and left it on there doorstep. (Found it the next day ). Still haven't received my refund on that one either. Ordered a pizza tonight on 12/14/2022. App says it's on its way. After 40 min I called and no answer. Go figure. Such a shame my favorite pizza place is located in an area with terrible ownership. read more

It won't let me give zero stars. But just do me a favor and ignore the one star. The manager was childish enough to not to give me his name but who ever the manager was on the shift this evening 1-7-21 from 5:00 until 8:00 deserves to be demoted, nay FIRED. We received the wrong order. Called the establishment 4 times. Was placed on hold, 4 times. And then hung up on 4 times. My husband delivered the food we received to the correct address (they were chill, shout out to Matt!) and then went to the Papa Johns to pick up our correct order, and all he witnessed was chaos. The woman at the register was up to her ears in phone calls, with no manager in sight. My husband asked for and finally spoke with a young man in his 20s who claimed to be the manager. My husband did not receive an apology for the wait (He physically stood in their store waiting for our food for 45 minutes) nor did they offer to refund our money or even give us a coupon so we would be tempted to come back. I will say this is the first time we have ever had a problem with this location, but I will say It's the last! After a 3.5 hour wait we finally have the correct food but needless to say our evening plans were ruined. I hope the lady at the register takes my Husband up on his job offer for her, I think she's a rockstar. Also - the food was the usual. read more

Terrible place. Needs new management. Walked in to pick up an online order. Couldn't believe the way they were talking in the back in front of customers. F this, F that. Crude humor. I will not be back. What you do in your free time is up to you, but when you're running a business keep it professional. read more

I'm done with you Papa. We been going steady for many years but in last several months, I've given you three tries thinking your poor quality might be a result of some newbie with no concern for excellence. But now I'm convinced you are cutting costs and killing the brand. Last couple times I ordered my pie with steak, but only received a trace amount of beef. Where's the beef?? I understand food prices are higher, but add a little more cost to the pie so I can actually enjoy some real meat with my meal. No more sub-par pie. We are breaking up, and I'm now In search of a better pie where quality means something. read more

This was the worst pizza and wings I have EVER had. I do not have much money, so the $40 I spent was such a waste. The sings were soggy, and barley saucer. The chicken bites also do not tasted good and were super soft. The pizza also was not good at all. read more

Wow! Must be new manager and crew working. I picked up some pizza and a papa dilla. Everything was cooked perfectly and picked up at the time it said it was ready. I even called them to tell them what a great job they did!!! read more

First off..what is the point of having the option to call them if they don't EVER answer? I called 7 times and it rang for over 5 minutes each. I called to let them know they didn't give us our 2 liter. When we told the driver, he said he didn't see it on the ticket. It clearly shows on mine. So unless I drive up there (which Defeats the purpose of delivery) I'm out the money And out the 2 liter. It showed approximately 70 minutes to deliver and took more like 100. Don't think I will order from here again. It would of been nice to at least get a refund. read more

Papa Johns Pizza - Pizza Near Me - Wentzville, Missouri

I want to just Say THANK YOU from the bottom of my family's heart to Manager Terri & Manager Linda for resolving an unfortunate situation that took place with one of their drivers! People are always quick to post negative things, but never post when situations are BEAUTIFULLY de-escalated & resolved swiftly in a professional manner. Yes misfortunate circumstances occur, but I TRULY appreciate the fact that they took the time and effort to make sure our relationship as a customer stayed in tack! AND YES, I plan on contacting their Regional Manager to let them know how VALUABLE those two are! read more

Absolutely terrible. I ordered pickup. The pizzas were gross. The crust was way undercooked. The chicken was cold. There were 4 mushrooms on a large pizza. 4. I definitely won't do this again. read more

I ordered a pizza delivery on 9/18/22 and never received my order, despite it showing as being delivered on the app. Tried to contact the store and no response. So I sent an email with the details to corporate and still no response. I paid over $30 and received NOTHING in return. THIS IS CALLED THEFT!!!! I've had nothing but bad experiences with this particular store, and now that corporate isn't responding to my emails, I'm done with all Papa John's forever. read more

Awful service, awful app, and awful corporate support. I love papa johns pizza, but I feel like this review is needed. I ordered via the app. I checked back a few minutes later and it said there was an error. So I called the store to confirm they received my order. They interjected and wouldn't let me finish a sentence and then hung up on me. I assumed they didn't have my order. So I ordered dominos and it arrived and then shortly after papa johns showed up. I sent it back and asked for a refund. I emailed corporate multiple times and requested a call and never received one. After 9 days I called corporate and the service was terrible again and they said they refunded me. I was never notified or called of a refund. Overall just terrible service. read more

I just sat on hold for over a half an hour four one of their employees to tell me they didn't know how to work the credit card machine I gave them three different credit cards the manager Sean got on the phone was very rude and hung up on me then I called back and spoke up with another employee Andrea the worst customer service I've ever received I ended up hanging up on them I will not order pizza from them and I will be calling the Better Business Bureau that is ridiculous service the worst management I have ever seen read more

This place is a joke. Children working there. Lousy ignorant rude children. Ordered a pizza at 6:30, at 8 we called and they said " we not that busy should have been there" They put me on hold 13 minutes, then 9 minutes, I asked for a manager and got put on hold again . Hung up and then they would not answer. Contacting BBB and Attorney general in the morning for multiple violations. These ignorant workers must be stopped. They know nothing about service. Also contacting corporate 1st thing. read more

So would not recommend this place rude staff my order was cold I called and complained they told me they will talk to the driver and see what happened. He was rude to me didn't go to the right place . If I could give it no stars I would but it wouldn't let me... definitely not a good place to eat at especially delivery. read more

Good pizza, and I love all there food there. We ordered delivery, which I'm glad they have during COVID, but the first time we did, they brought 2 mini pizzas, even though we didn't order any, which was very disappointing, but we ate anyway. Pretty much everything else was good, but the pepperoni was slightly burned, which can be annoying. We ordered it again recently, because it's my brothers favorite pizza place, and this time it was much better, they didn't screw up the order, minus the breadsticks were a bit cold, but we warmed them up, and it was delicious. My only complaint is, they still burn the pepperoni, and this is actually a problem with a lot of pizza places. Please do try your best not to do that, because sometimes I have to pick some of them off. But other than that, I think it's a really good pizza place, and I enjoy eating there food and so dose my family! I hope to continue eating here. read more

online tracker said pizza was ready. get there and only 1 of 3 was ready. waited additional 15 minutes inside. whe waiting I was watching all the kids make the crust for all the pizzas. Mind you, there is flour every fkin where, looks like they throw it at each other. 1 kid is scratching his hair. 1 is eating cool ranch doritos, and both get right back to making crust without washing hands. the kid didn't even bother to wipe the dorito dust off his fingers lol I visually saw my pizza get done and the kid walks by them 4 times. I walked up to the heater and grabbed them myself. store is garbage. oh and I get half way home and 1 pizza was wrong. I'd rather eat tortillas and shredded great value cheese before I go there again. read more

Gave it a one star because. Did a order for pick up. They wouldn't allow me to come in without a mask on. Which is fine. That's why i have mask in my car. Went back to my car and got one. When entering saw the cashier had his mask on below this noise but covering his mouth. Also one of the cooks by the pizza over had his mask below his chin so his noise and mouth was completely exposed. read more

Horrible. I ordered a medium pizza and got a small. I also ordered brownies and got surprised with pepperoni in them.

Customer service is terrible. I get they hire anyone but any job you get requires the most basic form of communication. Customer service is the easiest skill to achieve yet most of these food chains don't set high expectations for their employees. If your employees have a piss poor attitude about their work then they need to be let go. There is no reason to tarnish the reputation of your chain because of employees who cry, complain, or mouth off to the customers. Get your employees in check and set some standards. read more

Took over 90 minutes to get our pizza on a Thursday night. When it finally showed up, the order was wrong. The store endlessly put me on hold and/or hung up on me when I tried to call about missing items. I will NEVER order from this location again. read more

Food was good. Delivery was horrible! Delivery driver stated to me in text that she "doesn't get out of the vehicle." Thanks for nothing Janelle! read more

We love papa johns pizza! We always have received hot delicious food and our order has always been correct.

not only was my food 30 minutes late, the delivery driver dropped my wings, and tried to pick the up before I noticed. then the wings barely had any source on them. you can't even leave a review on the wentzville papa John's website. what a joke. this isn't the first time we've had a problem with them. read more

To be completely honest I would leave a zero star rating if I were able to. The website papa Johns has is absolutely worthless. When selecting a topping for a pizza I selected a topping and wished to remove it so I clicked the topping again and the square returned to white as if unselected as I wanted. Turns out this made it double down on a topping and I ended up with 6 toppings on a two topping pizza deal. This made my order go from a 24 dollar deal into me paying 38 dollars. I will take some blame for not reviewing my order after putting it in the second time but the pizza here is not good, overpriced, and it took 45 minutes to get to my house cold. I genuinely hope nobody buys pizza from here and you go out of business. read more

I ordered and it was delivered quick, but the pizza was bad. Had too much sauce so the crust was soggy. Could hardly see any bacon. I couldn't eat it and the neighbor kids didn't want it either. The breadsticks had no butter or seasoning, they were just absolutely plain pizza crust cut into strips. I wont be ordering ever again. read more

This papa johns is horrible as the other reviewer stated, 2 times now my pizza has been wrong. They can't seem to get it together.

Worst service ever, I ordered my pizza on line like I've done many times before. I was told 90 mins, no big right...it's Friday and it's raining. After about an hour I get a call from the delivery guy verifying the address and telling me he's only 4mins out. Another half hour still no pizza. I try to call the delivery guy back and the call goes to voicemail. I call the store and they can't find my order but I'm like the delivery guy called, what's up with that. They don't know and don't care, they're too busy to look very hard and they will just refund my money. WOW...Really???? Now I'm done with Papa Johns! read more

We had a horrible experience tonight. I ordered online because the "Buy one, get on free" fundraising card we bought instructed me to do so. I am not in IT, but I know how to use a computer, and it was a struggle in because the system kept kicking me out and I had to start over at least five times. When the pizza arrived almost an hour later the order was wrong. The driver looked at me with deer in the headlights eyes, so I sent her on her way with the $5 tip I had added when ordering and told her it wasn't her fault, I would call the store to straighten it out. I immediately called and received the worst customer service ever. I was passed from an employee to the manager, after they had a conversation about me while holding the phone at an arm's length. She was not helpful, but after 10 mins finally offered to switch out to the small pizza for a large UNTIL I told her my daughter had eaten one slice (remember...it had been an HOUR) and then said "well we're not supposed to take food back if it's eaten". After their delivery fee, tax and the tip, I spent $32.92 for a large pizza, a tiny pizza (was supposed to be large), and cinnamon pull-aparts. Seriously, how much could a large pizza really cost them?! For our family it cost any future business at their store! read more